2 Agenda 1. DTS Strategy 2. The Organization 3. Recognition 4. I.T. Roles 5. eGovernment 6. Application Suite 7. Project Methodology 8. Technical Info
3 The County Executive DTS implements technologies that support the Mission of the County Executive:
4 DTS Strategy Mission: MCG is a fully integrated Enterprise in which all County Government Departments and Offices have the ability to reliably access information in a secure environment to perform government services and functions essential to its citizens.
5 DTS Strategy Vision: Montgomery County will utilize IT to: Enable our employees to provide quality services to our citizens and businesses, Deliver information and services to community residents, and Increase the productivity of government and citizens.
6 DTS Strategy Guiding Principles: DTS plays a major role within the MCG community. DTS interfaces in many ways with virtually all departments and offices. In this critical position, DTS establishes high standards for leadership and best business practices in the information technology arena. The business conduct of all DTS personnel centers around our commitment and accountability to our customers.
7 DTS Organizational Structure CIO ITPCC EASD ESOD CISO Staff Support Contract & Negotiations CTO The department has 174 employees with an FY08/09 operating budget of approx. $50M for various telecom, infrastructure, development projects and services. EPMD ETSD Cable OfficeMgmt. Svces
8 DTS Organization Officers Chief Information Officer [CIO], E. Steven Emanuel Chief Technology Officer [CTO], Mike Knuppel Chief Information Security Officer [CISO], Vacant Enterprise Applications & Solutions Division [EASD], Ivan Galic Enterprise Systems & Operations Division [ESOD], Dieter Klinger Enterprise Telecommunication Services Division [ETSD], Max Stuckey Enterprise Project Management Division [EPMD], Acting Cable Communications Administrator, Vacant
9 DTS Divisions Enterprise Systems and Operations Division (ESOD) Server Support Core Systems Public Safety Data Systems Operations Management Data Center Operations Enterprise Applications and Solutions Division (EASD) Client Computers Help Desk Services Applications Development & Integration System Services Geographic Information Services Enterprise Telecommunications Services Division (ETSD) Technical Services Business Services PBX Telephone Services Radio Communications Services Network Services Enterprise Project Management Division (EPMD) Project Requirements & Management Team Project Management Office Planning Office
10 Office of Cable & Communication Services Administers the County’s cable and telecom franchise agreements Resolves customer complaints Monitors quality of service Telecommunications Towers CCM PEG Network
11 Awards & Recognitions DTS received the following 2007/2006 Awards: Digital Counties Survey, 2007 National Will [CDG] Open Source Web Application Monitor-HEARTBEAT, [NaCo] Serving Up GIS Data for Emergency Managers, [NaCo] Targeting Programs & Enhancing Revenues with the Help of GIS, [NaCo] Commercial Wireless Integration, [NaCo] Top County Websites, Grade A+ [Computerworld/NPRC] Peer Leadership & Professional Development in Information Security, [IANETSEC] Technology Leadership, [PTI] Desktop Modernization, Honorable Mention [PTI] Public Safety Communications System and Commercial Wireless Integration, Honorable Mention [PTI]
12 Awards - Cable Office The Cable Office received the following 2007/2006 Awards: NATOA Government Programming Awards- 2007 “Performance Moves” First Place – Performing Arts Category Maryland Chapter of the American Planning Association – 2007 Marcom Awards – Honoring Excellence in Marketing Communications – 2007 “The Parks Show” – Gold Winner “Montgomery Plans” International AVA Awards – 2007 “Did You Know #16 – WSSC” Category of TV/Prog/Govt. Access – Gold “Montgomery Plans #5 – Building Great Communities” Category of TV/Programs/Government Access – Honorable Mention
13 County IT Support DTS is responsible for Infrastructure and Enterprise Systems DTS interfaces with IT Teams across County departments DTS Workgroups enable teamwork and inter-departmental collaboration
14 What’s eGovernment? Definition (Wikipedia) eGovernment - Electronic Government (also known as “eGov”, digital government or online government) refers to government’s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government. eGov Models: ▪ Government-to-Citizen/Customer (G2C) ▪ Government-to-Business (G2B) ▪ Government-to-Government (G2G) DTS enables the County Government to utilize Information and Telecommunication technologies to provide efficient, convenient, and accessible services to County residents.
15 An opportunity to improve the delivery of services “Faster, better, cheaper” Internet and telecommunication technologies, i.e., Web, IVR, etc. eGov@Work! DTS assists front-line Departments and Agencies with “eGovernment” initiatives
16 Lines of Business (LoB) DTS supports many lines of business (LoB) for County Government The predominant LoBs are: Integrated Justice Public Safety Education Administration 1.Law Enforcement Records Mgmt. System 2.States Attorney Case Mgmt. System 3.Corrections and Rehabilitation Info. Mgmt. System 4.Juvenile Justice Info. System (IJIS) 5.Arrest History Database (AHDB) 1.GUI Telephones for Emergency Operations Center (EOC) 2.Regional GIS Database for First Responders 3.Public Safety Communication Systems (PSCS) 1.FiberNet Education Initiative 2.CBT Security Training – ISATP 3.Digital TV Transition Media Campaign 4.FiberNet Montgomery College Network 1.Enterprise Resource Planning (ERP) 2.Customer Relationship Management (CRM) 3.Single Sign−on (SSO) 4.FiberNet II SIGNIFICANT IT PROJECTS/INITIATIVES INCLUDE:
17 Historical Perspective 1998 July 2000 March 2000 Request to establish eCommerce program eCommerce Manager hired www.emontgomery.org launched with 5 interactive applications www.emontgomery.org New MCG Intranet Portal https://portal.mcgov.org/ Nov 2000 New MCG Home Page www.montgomerycountymd.gov Jan 2007
18 Today… DTS supports the County website montgomerycountymd.gov, an award winning portal servicing residents, businesses and the government.
19 Online Applications Suite Google Search BrowseAloud Really Simple Syndication (RSS) Property Tax Payment and Query Payment of Parking Tickets Transit Pass Sales Online Contract Log Local Small Business Reserve Program (LSBRP) Automated Bus Schedules Recreation Payments Bike Registration Ball Fields Registration eSubscribe Streaming Audio & Video Registered Voter Polling Place Locator Streetlight Outage Reporting Pothole Repair Snow Plow Status Conference/Event Registration & Payment Library Services News & Press Releases Media Advisories (“NewsCenter”)
20 Project Methodology Main Steps of the Project Management Process Initiate Plan Deploy & Transition Design Execute & Control Project Charter Business Case Stakeholder Indentification Cost/Benefit Analysis Preliminary Requirements Communications Plan Project Mgmt Plan & Schedule Change Mgmt Plan Quality Mgmt Plan Risk Assessment Detailed Requirements Resource Plan Procurement Plan Configuration Mgmt Plan Architecture Document System Design Security Design Network Plan Data Conversion Plan Training Plan Testing Plan & Test Cases Coding / COTS Implementation System Testing User Acceptance Testing Disaster Recovery Testing Security Review Peer & Project Reviews Deployment Plan Transition / Support Plan Operations Plan System Operational Post Mortem Review / Lessons Learned
21 Technical Information Achieving economies of scale through standardization Enterprise Architecture Software Platforms Web Content Management Information Processing Section Administrative Procedures (APs) AP6-7: June 2005, Information Resources Security AP6-2: Dec 2004, Use of County-Provided Cellular Telephone Service AP6-1: June 2004, Use of the County-Provided Internet, Intranet, and Electronic Mail Services Federal Standards Development / Maintenance Organizations Improving Citizen Involvement Usability focus groups, conferences, trade shows, TV spots