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1 “The Lebanese E-Government Experience” Dr. Raymond Khoury Technical Cooperation Unit Director Office of the Minister of State for Administrative Reform.

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Presentation on theme: "1 “The Lebanese E-Government Experience” Dr. Raymond Khoury Technical Cooperation Unit Director Office of the Minister of State for Administrative Reform."— Presentation transcript:

1 1 “The Lebanese E-Government Experience” Dr. Raymond Khoury Technical Cooperation Unit Director Office of the Minister of State for Administrative Reform (OMSAR), Lebanon “E-Government Applications and their benefits to the citizens” Conference Sheraton Coral Beach Hotel, Beirut, Lebanon 23 – 24 April 2002

2 2 4 E-Government enablers 4 What has been achieved towards an E-government status? 4 The road ahead 4 Evolution of Lebanese E-Government projects 4 The Lebanese E-Government Strategy 4 Implementation roll-out scenarios Presentation Outline

3 3 E-Government Enablers Hard Infrastructure Soft Infrastructure Policies and Procedures Telecommunications Computer Networks System Applications Institutionalizing Reforms ICT Laws and Regulations ICT Policy and Standards Human Resources Capacity Building Plans An E-SocietyE-Government


5 5 What has been achieved … Hard Infrastructure TelecommunicationsModern cabling infrastructure throughout country Voice and ISDN services in place Hundreds of servers (200+ from OMSAR projects) and Thousands of computers and peripherals have been deployed (3000+ PCs from OMSAR alone). Phase I of OGERO national MAN infrastructure being tested; Phase II and III already scoped Cellular operators ready to offer GPRS Computer NetworksMost ministries and agencies have a Local Area Network in place using latest standards and protocols Government approved plans for privatizing MPT to create Liban Telecom

6 6 Hard Infrastructure System ApplicationsA number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Decisions DMS,.. etc.) Multitude of General Security applications developed Some horizontal (cross agency) applications have been developed (Information offices, Budget System,..etc.). Others in the works include HR database for the civil service, personnel and financial systems for agencies,..etc. Other vertical applications under development include COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, and Insurance Control Commission system. NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. What has been achieved …

7 7 Policies and Procedures Institutionalizing neededRemoval of outdated technical controls and updating reformscommercial code system Work on simplification of all government procedures Modernization of national tax system Work on new organizational structure of a number of ministries and autonomous agencies What has been achieved … New public sector tendering law drafted along with implementation decrees Digital Signature law under review by special parliament committee and near enactment. ICT laws and regulationsIPR and online banking laws passed in 1999 Work underway for drafting certificate authentication, privacy protection and other ICT laws

8 8 Policies and Procedures ICT Policy and StandardsPolicy and strategy document prepared in 1999 Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters with private-public sector partnerships Standards guidelines for ICT projects in the public sector under preparation What has been achieved … Work underway to produce a national ICT business plan in addition to an e-government strategy document Soft Infrastructure Human resourcesGood number of civil servants trained on ICT products (OMSAR has trained in access of 2500) A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through OMSAR projects)

9 9 Soft Infrastructure Human resourcesAssessments of ICT staff requirements for a number of ministries and agencies have been made. Capacity building plans With the support of the local industry continuous or in- service training plans are being achieved. ICT events are also being attended on a constant basis by key government staff to stay current with global ICT developments. Draft of new ICT cadre and salary scale for government at large currently under review. The new Institute for Public Administration to play a key role in in-service capacity building. An E-Society ICT awareness campaigns by the government are being prepared as well as Multi-purpose community telecenters. Multi-purpose community telecentersMulti-purpose community telecenters Private sector ICT awareness through radio and TV talk shows and organizing successful conference and exhibitions such as Termium. What has been achieved …

10 10 The road ahead … 1.Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government. 2.A “situation” map on all e-government related achievements in the government is being formulated 2.A “situation” map on all e-government related achievements in the government is being formulated (The National Government Map)(The National Government Map) 3.All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E- government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – 3.All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E- government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – 4.With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan is being formulated to be presented to senior officials as well as to IFOs to secure new funds to complete the implementation. Strategy and plan to cover local, national and international e-government requirements.

11 11 The road ahead … 5.Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e- procurement applications. Percentage of increased revenues should be earmarked for an e-government fund. 6.Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the implementation process. 7.Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration requirements. 8.The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will also be solicited. 9.Sharing knowledge and expertise with regional countries will also be key.

12 12 Evolution of Lebanese E-Government Projects Donor-Guided Projects 1994-00Base Beneficiary-Oriented Projects 1998-04 Back Office Citizen-Oriented Projects 2002+ Front Office

13 13 The Lebanese E-Government Strategy Strategic Objectives: 1.Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through government service centers, etc. 2.Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical location of this office or the residence of the citizen. 3.Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required. 4.Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information. 5.Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for electronic commerce on the national level. 6.Attainment of all intra-government information exchanges and communiqués online.

14 14 The Lebanese E-Government Strategy Key Elements: 1.Capacity building and training for civil servants and society at large to utilize and benefit from e-government offerings. 2.Unification of data sources interconnected over a secure national and global state-of-the-art communications infrastructure. 3.Setting standards for e-government applications covering effective information dissemination and online services to the citizens as well as internal government applications for the civil servants. 4.Realization of a modern and durable e-government operations and management structure on a national and international basis. 5.Enacting and institutionalizing an effective legal and regulatory framework in support of all e-government applications.

15 15 The Lebanese E-Government Strategy Work in Progress: 1.Preparation of a high level plan with estimated costs for E-Government roll-out over a period of 5 to 7 years. 2.Formalization of a criteria for success based on associated risks for each planned E-Government project implementation. 3.Identification and discussions with potential partners and funding sources for the fulfillment of the Lebanese E-Government program. 4.Collaborative discussions with the national private sector, academia and NGOs to constantly enhance the E-Government program.

16 16 Implementation roll-out scenarios Situation I Situation II Situation III - Sending inquiries Email / Web Presence - Transfer of files - Access to info - Pull / Push tech One Way Communication - Announcements - Workflow-enabled Online Processing Two Way Communication - Real-time filing - Live transactions - Q&A and chat - Specialized DSS Electronic Communities Multi-directionalCommunication - One-stop-shops / Portals - E-procurement / Mktplaces - E-Commerce - HRMS, Financial Services - Intra-government DSS Ministry, Agency or Embassy specific Government-wide

17 17

18 18 Multi-purpose Community Telecenter Floor Plan

19 19 Multi-purpose Community Telecenter 3D Perspective

20 20 PUBLIC AGENCIES Water Authorities Sports City Agency Lebanese University National Music Institute Regie Administra tion Railways and Public Transportation Authority National Institute for Bank Deposit Insurance Port of Beirut Agricultural Scientific Research Authority Cooperative of Government Employees Executive Council for Major Projects Council for Execution of Major Projects for the City of Beirut Public Hospitals Management Agency OGERO Exhibition of President Rachid Karame Central Fund for Social Affairs Public Agency of Housing National Employmen t Agency National Social Security Fund Agency for the Establishment and Management of Industrial Zones Internal Fund for Technical and Vocational Education Oil Refineries at Tripoli and Zahrani Small Municipalities Large Municipalities Controlled by the Court of Audit Beirut MUNICIPALITIES Central Fund of the Displaced People Council of Development and Reconstruction Central Bank SPECIAL PURPOSE AGENCIES Agency for the Organization of South-West Suburb of Beirut City (Elissar) Public Agency for Encouraging Investment National Archiving Agency National Council for Scientific Research The Higher Commission for Relief Council of the South The National Government Map Ministry of Interior and Municipalities Ministry of Foreign Affairs and Immigrants Ministry of National Defense Ministry of Telecommunications Ministry of Information Ministry of Industry Ministry of Finance + National Lottery Ministry of Culture Ministry of Labor Ministry of Social Affairs Ministry of Youth and Sports Ministry of Public Works and Transportation Ministry of Justice Ministry of Public Health Ministry of Energy and Water Ministry of Agricultrure Ministry of Economy and Trade Ministry of Environment CIVIL SERVICE MINISTRIES Ministry of National and Higher Education Ministry of Displaced Ministry of Tourism Ministry Of National Defense CENTRAL Presidency of the Council of Ministers Central Disciplinary Board Civil Service Board Central Inspection Commission Court of Accounts Constitutional Assembly Presidency of the Republic Religious Judiciary OMSAR The Parliament BODIES

21 21 The Internet… The Hotline… 1700

22 22 Geographic Distribution of Ministries and Agencies

23 23 Information Flow between Ministries and Agencies Data Center Digital Nerve System

24 24 Principle Pillars of the Lebanese e-government… Digital Nerve System National ID Smart Cards Data Center Data Center Data Center Data Centers

25 25 Data Center E-government Databases (G-to-C, G-to-B, and G-to-G applications

26 26 Principle application: National ID card with MRF containing the following information Civil records Medical information Social security and/or insurance Tax information Driver’s license Election card Others National Smart Card with PKI and/or Biometrics

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