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SITA e-Government Strategy and Implementation Plan

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1 SITA e-Government Strategy and Implementation Plan
Enabling Public Service delivery through the use of ICT By Freeman Nomvalo

2 Agenda Introduction SITA E-Government Mandate Historical perspective
Lessons learned Strategic roadmap (High level project plan) Change Management Critical Success Factors

3 E-Government shareholder intent
Shareholder Goal Make at least 70% of public facing services online accessible to citizens by 2019. Shareholder intent (Budget Vote 2014) “…more focused attention on infrastructure roll-out, the creation and acceleration of the expansion of e-government services,” as well as “…and develop e-Government platforms, for use by Departments to deliver services online to citizens. “… the Department will coordinate work with other frontline government departments that provide services to the public. Through SITA , over the next five years, a significant number of government services will be available online.” 1 SITA Act section 6

4 e-Government = G2G + G2B + G2C
e-Government defined Public Service Act (103 of 1994 as amended 2007) electronic government means the use of ICT in the public service to improve its internal functioning and to render services to the public; International Telecommunications Union (Gant, Jon P. (2008)), e‑Government means “the use of information and communication technologies in government to provide public services, to improve managerial effectiveness and to promote democratic values; as well as a regulatory framework that facilitates information intensive initiatives and fosters the knowledge society”. SITA Act (88 of 1998 as amended by Act 38 of 2002) “information technology” means all aspects of technology which are used to manage and support the efficient gathering, processing, storing and dissemination of information as a strategic resource; “information systems” means applications and systems to support the business whilst utilising information technology as an enabler or tool; ‘electronic form’ (e-Form) means a form that can be electronically filled in by means of an electronic device that is able to be interpreted by an ICT system. ‘electronic service’ (e-Service) means a public service that is provided by means of an ICT System. e-Government = G2G + G2B + G2C

5 e-Government Domains Government To Citizen (G2C)
ICT to enable Citizen convenience and participation e.g. SARS e-Filing, DoL Unemployment Fund submission (U-Filing), DHA Identity Tracking , Info Portals (Gateway, Web sites) Government To Government (G2G) ICT to improve internal efficiency and admin of Government e.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration (CAS), Population Register (NPR), Social Pension (SOCPEN), Health Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis) Government To Business (G2B) ICT to serve Private Business, Industry and Trade e.g. CIPC Companies Register, Electronic Payments, SARS Customs

6 SITA Value Proposition to e-Government
Benefits Common e-Government Platform Integrated ICT Ecosystem Common Government Master Data Application Convergence of Transversal Systems (ERP, ECM, etc) Interactive and collaborative portal Next Generation Network SITA House Of Values Citizen Convenience Increased Productivity Lower Cost Security Interoperability Reduced Duplication Economies of Scale Digital Inclusion Common Standards GWEA; MISS; MIOS; Security; QuEST; SSIM Cloud Computing Enablement e-Gov Implemen-tation Legacy System Renewal Central Service Manage-ment IaaS PaaS SaaS Taking government to the citizen Automating G2C services Making government accessible and ICT user-friendly Controlled No piece-meal development Single point of control for: Government ICT development Citizen ICT related queries

7 SITA e-Government Platform status
Stream Milestone Status 1 Procure e-Forms & Workflow Technology (Adobe Life Cycle and Drupel) Procure/Install Physical infrastructure (CPU) Completed 2 Configure/Test E-Forms Technology Develop e-Forms 41 e-Forms designed 3 Secure Government buy-In Implement e-Forms with data validation. DHS & DMV secured. Technical architecture completed; PoC on multi-access channels developed (CSIR) 4 Integration technology Track and trace solution (WASP) Digital Signature Solution Commercial Packaging of e-Forms Payment Module Solution Portal technology Defined, but not procured Tested, but not implemented Not started 5 Master Data Management technology Data Governance office Electronic Data Management Framework completed

8 Evolution of e-Government
Policy & Paper Forms Inventory of paper based forms for Batho Pele Gateway e-Government Policy by DPSA 2003 E-Government (Batho Pele) Batho Pele Gateway – Static Website providing Information to citizens about Public Services Batho Pele Call centre launched to support the citizens. 2012 SITA e-Government Initiative SITA Board approved the SITA e-Government Framework and Initiatives. 2013 E-Gov Enablers E-Forms Technology procured. E-Forms Platform configured. Procurement vehicle for Integration technology and Master Data Management identified; Engagement model to secure government participation defined. Tender to solicit System Integration Partners from industry published.

9 Fragmented approach to e-Government
Separate and Custom e-Government initiatives Decentralised funding Multiple Data Centres Little or poor integration between departments Duplication of efforts and investments Home Affairs SARS Basic Education Western Cape Transport

10 Lessons learned from best practice
Dedicated centralised fund for e-Government The implementation Agency needs to be adequately staffed with appropriate skills The Agency must perform Integrated e-Government Planning Development of National ICT Plan (including e-government); Implementation of all major ICT projects; Monitoring and Evaluation of all ICT projects; Procurement at economies of scale;

11 SITA Integrated e-Government Platform
Home Affairs SARS Military Veterans Human Settlement Dept ...n E-Gov Initiative E-Gov Initiative GOVERNANCE NEXT GENERATION NETWORK SITA secured e-Government Platform Vehicle to Integrated Government ESB Master Data HOSTING SITA Government

12 Enhanced Security for e-gov readiness
Consolidate the security functions (in SITA) to include physical and logical security that will ensure government data assets are protected from the prevailing Human, Physical and Cyber-Security threats. Implementing modern information security control measures such as the security operations centre, vulnerability management, data leakage protection, and Partnering SSA and SAPO on Government PKI. With Industry, Academia, Veterans(Public Service, Military etc.), to support and deliver on the Security agenda of government.

13 SITA e-government Programme of Action
Governance Stream Policy Stream Infrastructure Stream Outreach Stream (e-Service)

14 E-Government Governance Model
Mandate Members E-Government Ministerial Committee (eGov MINCOM) To ensure e-Government Policy and Regulatory Portfolio alignment with Government Agenda and MTEF Ministers (DTPS, DPSA, DOC), Chairpersons of e-Government EXCOM and Broadband Advisor Council E-Government Executive Committee (eGov EXCOM) To coordinate and secure e-Government programme commitments across Departments. Chair: DTPS, DPSA, SITA Members: DOC, DHA, DOJ, SARS, SAPS, SAPO, NT, SSA E-Government Programme Committee (eGov PCOM) To ensure the implementation of e-Government programme using Internal and Industry Skills Chair: CTO Members: e-Government Implementation team leaders.

15 SITA E-Gov: Governance Stream
2014/15 Q2 2014/15 Q3 2014/15 Q4 Charter for the inter-departmental e-Government Steering Committee to facilitate departmental participation and to oversee the e-Government programme approved by SITA Board; SITA e-Government Programme Management Office established Change management programme, including readiness assessment and training approved. The inter-departmental e-Government Steering Committee constituted. RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS. Transversal funding model defined. Change management programme, including readiness assessment and training capacitated. RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS and approved by all stakeholders. Transversal funding model approved and treasurer appointed. Change management programme operational.

16 SITA E-Gov: Policy Stream
2014/15 Q2 2014/15 Q3 2014/15 Q4 Policy and regulatory review team commissioned. Policy and regulatory review status report completed. Policy and regulatory matter corrections promulgated Policy targets for e-Government in the MTEF for government departments to secure appropriate budget and performance contracting toward citizen service delivery improvement defined.

17 SITA E-Gov: Infrastructure Stream
2014/15 Q2 2014/15 Q3 2014/15 Q4 Physical infrastructure already procured configured and deployed Secure virtual private network (VPN) configured and deployed.

18 SITA E-Gov: Outreach Stream (e-Services)
2014/15 Q2 2014/15 Q3 2014/15 Q4 Full eService catalogue reviewed and prioritised E-Platform: Integration technology platform procured Digital Signature procured RFB for ESB, Portal and Skills approved RFB for Payment Module and Skills approved Partnerships Capacity: CSIR agreement approved Industry participation in e-Forms approved Internal Skills complement on-board RFQ to System Integration Partners (SIP) RFB for Master Data Application Solution and skills approved Messaging Integration technology platform configured Track and trace solution (WASP) packaged Digital Signature Solution configured (PKI) ESB, Portal technology and skills on-board Payment Module, Master Data Application, and skills on-board CSIR concluded Industry participation in e-Forms on board Integration partners established via SIP list Master Data Application and Skills on-board e-Forms commercial packed Payment module integrated. Services Launched: DHS: Housing Subsidy DMV: Register Military Veteran; Accessing benefits DoT: Learner and drivers test; Re-issue of driver's licence. DBE: School enquiry DOH: Notification of vaccines; repeat prescription medication. DHA: Expanding birth registration.

19 E-Government incremental approach
Government process repository Composite services and service orchestration Process optimisation and continuous improvement Government data hub Multiple platforms and access channels Open government Inter-agency data validation Integration and Interoperability Real-time M&E Integrated citizen database Single view of the citizen Inter- agency case referral Public APIs Single entry to all e-Services BI/GIS Data sets for policy analysis Optimise processes E-Service platform Integration with e-Forms Enterprise service bus Configurable work flow APIs to invoke services Legacy integration Multi-channel user interface Data integration and aggregation E-Forms platform On-line smart forms Track and trace Business process monitoring Departmental workflow Digital signature Some legacy integration Payment module Upgraded WASP Re-engineer processes with workflow engine Partner with industry to build and deploy common e-Service platform Build e-Forms platform Year 1 Year 2 Year 3 Year 4 Year 5 Start with on-line registration Incrementally extend functionality as per the e-Filing model

20 Critical Success Factors
Establishment of the e-Government inter-departmental Steering Committee by the shareholder; Establishment of the Government wide Data and Services Governance Offices by DTPS; Political sponsorship; Ring-fenced funding for e-Gov; Industry partnerships for technology and skills; Departmental buy-in; Efficient Procurement process; and Collaboration with other Government Agencies.

21 Sourcing Model

22 Thank You Discussion "The desire to reach for the stars is ambitious. The desire to reach hearts is wise" - Maya Angelou,

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