3E-Government shareholder intent Shareholder GoalMake at least 70% of public facing services online accessible to citizens by 2019.Shareholder intent (Budget Vote 2014)“…more focused attention on infrastructure roll-out, the creation and acceleration of the expansion of e-government services,” as well as “…and develop e-Government platforms, for use by Departments to deliver services online to citizens.“… the Department will coordinate work with other frontline government departments that provide services to the public.Through SITA , over the next five years, a significant number of government services will be available online.”1 SITA Act section 6
4e-Government = G2G + G2B + G2C e-Government definedPublic Service Act (103 of 1994 as amended 2007)electronic government means the use of ICT in the public service to improve its internal functioning and to render services to the public;International Telecommunications Union (Gant, Jon P. (2008)),e‑Government means “the use of information and communication technologies in government to provide public services, to improve managerial effectiveness and to promote democratic values; as well as a regulatory framework that facilitates information intensive initiatives and fosters the knowledge society”.SITA Act (88 of 1998 as amended by Act 38 of 2002)“information technology” means all aspects of technology which are used to manage and support the efficient gathering, processing, storing and dissemination of information as a strategic resource;“information systems” means applications and systems to support the business whilst utilising information technology as an enabler or tool;‘electronic form’ (e-Form) means a form that can be electronically filled in by means of an electronic device that is able to be interpreted by an ICT system.‘electronic service’ (e-Service) means a public service that is provided by means of an ICT System.e-Government = G2G + G2B + G2C
5e-Government Domains Government To Citizen (G2C) ICT to enable Citizen convenience and participatione.g. SARS e-Filing, DoL Unemployment Fund submission (U-Filing), DHA Identity Tracking , Info Portals (Gateway, Web sites)Government To Government (G2G)ICT to improve internal efficiency and admin of Governmente.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration (CAS), Population Register (NPR), Social Pension (SOCPEN), Health Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis)Government To Business (G2B)ICT to serve Private Business, Industry and Tradee.g. CIPC Companies Register, Electronic Payments, SARS Customs
6SITA Value Proposition to e-Government BenefitsCommon e-Government PlatformIntegrated ICT EcosystemCommon Government Master Data ApplicationConvergence of Transversal Systems (ERP, ECM, etc)Interactive and collaborative portalNext Generation NetworkSITAHouse Of ValuesCitizen ConvenienceIncreased ProductivityLower CostSecurityInteroperabilityReduced DuplicationEconomies of ScaleDigital InclusionCommon StandardsGWEA; MISS; MIOS; Security; QuEST; SSIMCloud Computing Enablemente-Gov Implemen-tationLegacy System RenewalCentral Service Manage-mentIaaSPaaSSaaSTaking government to the citizenAutomating G2C servicesMaking government accessible and ICT user-friendlyControlledNo piece-meal developmentSingle point of control for:Government ICT developmentCitizen ICT related queries
7SITA e-Government Platform status StreamMilestoneStatus1Procure e-Forms & Workflow Technology (Adobe Life Cycle and Drupel)Procure/Install Physical infrastructure (CPU)Completed2Configure/Test E-Forms TechnologyDevelop e-Forms41 e-Forms designed3Secure Government buy-InImplement e-Forms with data validation.DHS & DMV secured.Technical architecture completed; PoC on multi-access channels developed (CSIR)4Integration technologyTrack and trace solution (WASP)Digital Signature SolutionCommercial Packaging of e-FormsPayment Module SolutionPortal technologyDefined, but not procuredTested, but not implementedNot started5Master Data Management technologyData Governance officeElectronic Data Management Framework completed
8Evolution of e-Government Policy & Paper FormsInventory of paper based forms for Batho Pele Gatewaye-Government Policy by DPSA2003E-Government (Batho Pele)Batho Pele Gateway – Static Website providing Information to citizens about Public ServicesBatho Pele Call centre launched to support the citizens.2012SITA e-Government InitiativeSITA Board approved the SITA e-Government Framework and Initiatives.2013E-Gov EnablersE-Forms Technology procured.E-Forms Platform configured.Procurement vehicle for Integration technology and Master Data Management identified;Engagement model to secure government participation defined.Tender to solicit System Integration Partners from industry published.
9Fragmented approach to e-Government Separate and Custom e-Government initiativesDecentralised fundingMultiple Data CentresLittle or poor integration between departmentsDuplication of efforts and investmentsHomeAffairsSARSBasicEducationWesternCapeTransport
10Lessons learned from best practice Dedicated centralised fund for e-GovernmentThe implementation Agency needs to be adequately staffed with appropriate skillsThe Agency must performIntegrated e-Government PlanningDevelopment of National ICT Plan (including e-government);Implementation of all major ICT projects;Monitoring and Evaluation of all ICT projects;Procurement at economies of scale;
12Enhanced Security for e-gov readiness Consolidate the security functions (in SITA) to include physical and logical security that will ensure government data assets are protected from the prevailing Human, Physical and Cyber-Security threats.Implementing modern information security control measures such as the security operations centre, vulnerability management, data leakage protection, andPartneringSSA and SAPO on Government PKI.With Industry, Academia, Veterans(Public Service, Military etc.), to support and deliver on the Security agenda of government.
14E-Government Governance Model MandateMembersE-GovernmentMinisterial Committee(eGov MINCOM)To ensure e-Government Policy and Regulatory Portfolio alignment with Government Agenda and MTEFMinisters (DTPS, DPSA, DOC), Chairpersons of e-Government EXCOM and Broadband Advisor CouncilE-Government Executive Committee (eGov EXCOM)To coordinate and secure e-Government programme commitments across Departments.Chair: DTPS, DPSA, SITAMembers: DOC, DHA, DOJ, SARS, SAPS, SAPO, NT, SSAE-Government Programme Committee(eGov PCOM)To ensure the implementation of e-Government programme using Internal and Industry SkillsChair: CTOMembers: e-Government Implementation team leaders.
15SITA E-Gov: Governance Stream 2014/15 Q22014/15 Q32014/15 Q4Charter for the inter-departmental e-Government Steering Committee to facilitate departmental participation and to oversee the e-Government programme approved by SITA Board;SITA e-Government Programme Management Office establishedChange management programme, including readiness assessment and training approved.The inter-departmental e-Government Steering Committee constituted.RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS.Transversal funding model defined.Change management programme, including readiness assessment and training capacitated.RFB for establishment of the Government wide Data and Services Governance Offices including configuration and implementation skills developed by DTPS and approved by all stakeholders.Transversal funding model approved and treasurer appointed.Change management programme operational.
16SITA E-Gov: Policy Stream 2014/15 Q22014/15 Q32014/15 Q4Policy and regulatory review team commissioned.Policy and regulatory review status report completed.Policy and regulatory matter corrections promulgatedPolicy targets for e-Government in the MTEF for government departments to secure appropriate budget and performance contracting toward citizen service delivery improvement defined.
18SITA E-Gov: Outreach Stream (e-Services) 2014/15 Q22014/15 Q32014/15 Q4Full eService catalogue reviewed and prioritisedE-Platform:Integration technology platform procuredDigital Signature procuredRFB for ESB, Portal and Skills approvedRFB for Payment Module and Skills approvedPartnerships Capacity:CSIR agreement approvedIndustry participation in e-Forms approvedInternal Skills complement on-boardRFQ to System Integration Partners (SIP)RFB for Master Data Application Solution and skills approvedMessaging Integration technology platform configuredTrack and trace solution (WASP) packagedDigital Signature Solution configured (PKI)ESB, Portal technology and skills on-boardPayment Module, Master Data Application, and skills on-boardCSIR concludedIndustry participation in e-Forms on boardIntegration partners established via SIP listMaster Data Application and Skills on-boarde-Forms commercial packedPayment module integrated.Services Launched:DHS: Housing SubsidyDMV: Register Military Veteran; Accessing benefitsDoT: Learner and drivers test; Re-issue of driver's licence.DBE: School enquiryDOH: Notification of vaccines; repeat prescription medication.DHA: Expanding birth registration.
19E-Government incremental approach Government processrepositoryComposite services and service orchestrationProcess optimisation and continuous improvementGovernment data hubMultiple platforms and access channelsOpen governmentInter-agency data validationIntegration and InteroperabilityReal-time M&EIntegrated citizendatabaseSingle view of the citizenInter- agency case referralPublic APIsSingle entry to all e-ServicesBI/GISData sets for policy analysisOptimise processesE-Service platformIntegration with e-FormsEnterprise service busConfigurable work flowAPIs to invoke servicesLegacy integrationMulti-channel user interfaceData integration and aggregationE-Forms platformOn-line smart formsTrack and traceBusiness process monitoringDepartmental workflowDigital signatureSome legacy integrationPayment moduleUpgraded WASPRe-engineer processes with workflow enginePartner with industry to build and deploy common e-Service platformBuild e-Forms platformYear 1Year 2Year 3Year 4Year 5Start with on-line registrationIncrementally extend functionality as per the e-Filing model
20Critical Success Factors Establishment of the e-Government inter-departmental Steering Committee by the shareholder;Establishment of the Government wide Data and Services Governance Offices by DTPS;Political sponsorship;Ring-fenced funding for e-Gov;Industry partnerships for technology and skills;Departmental buy-in;Efficient Procurement process; andCollaboration with other Government Agencies.