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E-government Audrey L. Hall Library Consultant The State Library of Ohio.

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Presentation on theme: "E-government Audrey L. Hall Library Consultant The State Library of Ohio."— Presentation transcript:

1 E-government Audrey L. Hall Library Consultant The State Library of Ohio

2 E-government  What is E-government ?  Federal, State, Local examples  Digital divide  Effect on and role of Public Libraries 2

3 What is E-government?  short for electronic government  also known as e-gov  digital government  online government  transformational government 3

4 from the World Bank  use by government agencies of information technologies that have the ability to transform relations with citizens with businesses with other arms of government 4

5 from the World Bank  The resulting benefits can be: less corruption increased transparency greater convenience revenue growth 5

6 from the United Nations  The utilization of the Internet and the world-wide-web for delivering government information and services to the citizens.’ (United Nations, 2006; AOEMA, 2005) 6

7 from Portland, Oregon  The process by which the City delivers information and services electronically. It allows citizens and businesses easy access to government information and streamlined business processes. 7

8 from National IT and Telecom Agency  Digital administration. A description of digital and modern procedures applied in public administration, focusing on the needs of citizens and businesses. 8

9 from Wikipedia  digital interaction between government and citizens government and businesses government agencies This digital interaction consists of governance, information and communication technology 9

10 from OECD Organization for Economic Co-operation and Development  focuses on the use of new information and communication technologies by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government. 10

11 from Digital Ohio  E-government has the potential to quicken, expand and upgrade service delivery, increase constituent participation, improve management 11

12 Government Customers  G2C – government to citizens  G2V – government to visitors  G2B – government to business  G2E – government to employees  G2G – government to government 12

13 Government to Citizens  Communication link between a government and private individuals or residents Consumer publications Income tax forms/filing Application for Medicare/Medicaid/Social Security Renew automobile license plates Register to vote 13

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15 Government to visitors  Tourism promotion Event calendar  Reservations at parks Activities available at parks – camping, boating, lodge, hiking, biking  Information for people relocating Schools, tax rates, cost of living 15

16 Government to business  Ohio Business Gateway at Dept. of Development online filing and payment system with state agencies and municipalities  1 st Stop Business Connection Create a business information kit 16

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19 Government to employees  Job postings  Benefits enrollment  Self service payroll information  Travel reimbursement  Work rules online  Notifications 19

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21 Government to government  Fund transfers  Shared services  STAR Ohio (State Treasury Asset Reserve) government subdivisions— from municipalities to school districts—invest funds in a highly rated public investment pool. 21

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23 Customer Centered Service access any time, any where, any place  Multiple service delivery methods  Traditional service centers  U.S. mail  Telephone  Internet   i phones  i pads  Social media Facebook Twitter Blogs 23

24 E-gov expectations  Secure transactions Personal data protected  Timely transactions  Confidential transactions  Authenticated & official documents  Accurate & reliable 24

25 Eliminates in-person problems  Scheduling difficulty  Lost work time  Traffic  Parking  Weather  Waiting in lines 25

26 But things do happen!  There are security breaches  You cannot locate the form/publication you need  Your question is not in their FAQ  You just want to ask a real person but the only contact is an form  Phone trees – does anyone like them? 26

27 When online works 27

28 When online doesn’t work 28

29 Federal Government Examples  one portal  A-Z index of all departments & agencies Government Printing Office  FDSys Federal Digital System  Doing business with GPO 29

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31 State Government Examples  for links to all states  for Ohio  Links for agencies – top banner Dept. of Job and Family Services  Ohio Here to Help  Workforce Development 31

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34 County Government Examples  County Commissioners’ Association of Ohio  Online services vary by county.  Cuyahoga County Under contact information Forms 34

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36 Local Government Examples  for local government  American Hometowns Municipal websites indexed by county Ottawa Municipal Website  E-file village income taxes 36

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38 Digital Divide Statistical Abstract

39 Digitial Divide Statistical Abstract

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45 Digital Divide  Application/form online options Fill out and submit online Fill out and print – take to agency or mail  Usually when a payment must accompany Instructions on how to obtain Phone number to request Address to request by mail 45

46 E-Government Act of

47 Expectation of E-government  More accessible and seamless  Open and transparent  Empower more aware public  Connection between public, legislators and agencies  Improve efficiency  Cost savings for government 47

48 Public Libraries Reality – E-government is an unfunded mandate for public libraries  Government services, resources, information more digital  Agencies rely on residents to access services online  Decrease in funding – increase in demand 48

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50 Libraries Connect Communities: Public Library Funding & Technology Access Study Key Study Results & Findings 50

51 Technology Hubs  Provide free access to computers & Internet  Average 14 public access computers per building  99% offer free access to Internet  Most offer wireless (Wi-Fi) access  Offer Computer skills training 51

52 Libraries Connect Communities: Public Library Funding & Technology Access Study Key Study Results & Findings 52

53 Libraries Connect Communities: Public Library Funding & Technology Access Study Key Study Results & Findings 53

54 Vital resource during disasters After Hurricane Katrina:  Finding family & friends – displaced, evacuated or missing  FEMA, insurance claims, recovery assistance  News of area, homes, places of work 54

55 Libraries as Bridges  Between: Those who do not have access Actual e-gov services and citizens Citizens and government in disasters “Today’s libraries are an essential service for accessing workforce and government services” – ALA president Camila Alire 55

56 Concerns & Challenges  Privacy & liability issues with confidential or personal information  Asked to help patrons solve problems  Policies for guidance 56

57 Financial Concerns & Challenges  Doing more with less  Staff Training on resources One on one takes from other duties Staff reductions  Demand is up- budget is down or static  Operations Hours open Branches closed Internet charges (Ohio free thru OPLIN) Number computers available Staff to maintain 57

58 Recommendations Collaboration between governments and public libraries:  Government agencies more successful e-gov  Libraries meet patron needs  Patrons resolve e-gov needs  Communities will have successful e-gov strategies in place 58

59 Things libraries can do  Use e-gov as an opportunity to increase visibility  Write policies on e-gov assistance  Emergency/disaster plan  Staff training  Offer computer skill classes  Create checklists/worksheets for popular forms 59

60 Things libraries can do  Protection of personal information  Link to multi-lingual sites Make links in both languages  Dedicate a computer for e-gov use  Allow catalog computers to be used for access to any.gov web site  Promote the Federal Depository Library Program 60

61 Things libraries can do  Library Schools Educate students in issues of government information and e-gov Part of requirement for reference librarians Expanded government documents course 61

62 Things government can do  Amend & expand E-Government Act  Standardize web sites  Notify libraries of new or changed services or programs  Be aware of the impact of referrals  Training for librarians 62

63 OHIO RESOURCES WebJunction Ohio  Free resources Library management Technology Services Courses Group discussion 63

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65 Project Compass  Under Workforce Resources  Project Compass workshops In counties with over 9.1 unemployment Pathfinders Registration for July workshops  65

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69 OPLIN Ohio Public Library Information Network  Broadband Internet connections  Research databases  Fiscal and logistical support from State Library of Ohio  Contracts for network management with Ohio Office of Information Technology 69

70 Depository Libraries Federal Depository Library Program  State Library of Ohio - regional depository library  56 selective federal depository libraries 70

71 Depository Libraries State Depository Libraries  State Library of Ohio  Digital collection  46 general depository libraries  96 legislative depository libraries 71

72 Public Libraries - Sources  Libraries Connect Communities: Public Library Funding & Technology Access Study ALA.  E-government: making choices for libraries. Deliberative Dialogue Map prepared by Nancy Kranich. June  E-government at Florida Libraries: more support, coordination needed. Norman Oder. Library Journal. August 22,

73 Public Libraries – Sources  Public access computing and Internet access in public libraries: the role of public libraries in e- government and emergency situations. John Carol Bertot, Paul T. Jaeger, etc. First Monday, v. 11, no. 9, Sept

74 Public Libraries – Sources  Community leadership through public library e-government services. Amelia Gibson, Charles R. McClure, etc. Florida Libraries. Spring,

75 75 Follow-up  Within the next week, you will receive a brief survey so we can access your information needs regarding E-government.  Based on the results, additional programs may be planned.

76 Contact Information Audrey L. Hall Library Consultant The State Library of Ohio 274 E. First Ave. Columbus, OH /20/


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