Presentation on theme: "An alternative (insular) view from Government Allan W Paterson Director, Information Systems"— Presentation transcript:
An alternative (insular) view from Government Allan W Paterson Director, Information Systems 25 th February 2010 Virtualisation & Cloud Computing Ark Conference
Perhaps a key message to start.... Technology is a bridge not a destination
There’s no such thing as a new idea March 30, 1965 "a nationwide information utility, which will enable subscribers to obtain, economically, efficiently, immediately, the required information flow to facilitate the conduct of business and other affairs." Source Rough Type Nicholas Carr’s blog 28 November 2009
So, why didn’t it happen in the 70s, 80s, 90s,...? Andy Groves, Chairman of Intel, 1995 The telecommunications network only doubles in capacity every century Without an effective distribution grid, sophisticated IT services cannot be delivered outside a very small domain Eric Schmidt, CEO of Google, 1993 When the network becomes as fast as the processors, the computer hollows out and spreads across the network With the widespread introduction of fibre broadband, the network is the computer
Let’s talk about ICT enabling the business How we started (1986) Where we were at the start of the 21 st C Where we should be EffectiveEfficient Customer Focussed
Physician heal thyself Symptoms One of everything and multiples of the one Variety of old technology – high risk – high license costs Failing projects High complexity Owned by the suppliers Lacking transparency Over 100 pages of forms if you were a small family business moving to the island Benchmarking services High cost centre high cost distributed inhibiting service improvement
So from an IT point of view, we wanted …. A jargon free approach to 21 st Century technology M – M arket leading with 3 rd party solution vendors – S – S imple, Secure, Scalable, Shared, Standards, Smart sourced C – C onsolidated, Converged, Commodity, Cheaper providing a robust and responsive service base Strategic relationships Cisco and Microsoft Windows is an enterprise, open system, when the Network is the computer
And we got the authority.... Isle of Man Government ICT Policy Isle of Man Government is committed to the use of integrated ICT for competitive advantage. Accordingly, Government will maintain a central strategic ownership of ICT technologies, process and data architecture, standards and governance, and ICT Production Services. This enables an overarching perspective of ICT and its contribution to the effectiveness and productivity of Public Service, as well as driving a more cost efficient base for ICT in Government.
Getting to Customer Focussed Service 1. Foundations3. Common Areas2. Building Infrastructure
The Foundations Data Centres Desktop Network Website Contracts & Frameworks
We gotta have a network diagram
What kind of service did we aim for....
And we gotta have an architecture picture
What that actually means.... Application AApplication B
And the desktop service..... PC & laptop failure – fix or replace within 1 hour Operating system – current & -1 Single sign-on Remote support Central patching / anti-virus Procurement cost down by over 50%, lead time by 90% File & Print servers from 44 down to 3 Reported desktop faults down by 65%
The Building Infrastructure Security Registration & Authentication Audit Poste Restante Change of Circumstance Payment engine Interoperability
The Common Areas Accounting Customer Relationship MannGIS Records Mann Vehicle Management
“The move to a ‘single patient record’ is a key step towards improved medical outcomes as well as real efficiencies” So, does it make a difference?
And does this approach offer value?
More opportunities for convergence....
And let’s not forget Sustainability
Learnings The legacy world “Climate” change Managing “eggs in one basket” Data Protection The real issues remain business issues There is resistance to shared services VFM – audit, audit, and audit again Cloud is a “sourcing” issue The future is hybrid and consumerised We need to focus on web services