Presentation on theme: "Healthy Communication In A Technological Age Sage Wexner, RN, MS4 Andreea Seritan, MD University of California, Davis."— Presentation transcript:
Healthy Communication In A Technological Age Sage Wexner, RN, MS4 Andreea Seritan, MD University of California, Davis
Objectives Increase awareness of new communication technology in medical educationIncrease awareness of new communication technology in medical education Recognize dysfunctional e-mail communicationRecognize dysfunctional e-mail communication Learn strategies for improving e-mail communicationLearn strategies for improving e-mail communication
Communication in medicine From the AMA’s website: – –“Providing quality health care depends on the clinician’s ability to adequately communicate diagnosis and treatment programs, as well as furnish appropriate health education information.”
Failures in communication can be disastrous… Crew Resource Management "Actually, these conditions don't look very good at all, do they?"
Communication in medical education Lectures Small groups Standardized patient interviews Role-playing
New communication technology E-mail Social networking sites Cellular phones Texting Text paging Twitter YouTube *Launch was amazing! 7.7 million pounds of thrust, mach 25, microgravity in less than 9 minutes! Awesome. *Spacewalks are complete. Was fantastic experience. Can’t wait to share photos. Houston from 210 miles looked great. http://twitter.com/astro_bones
Medical students and new communication technology Device use high but heterogeneous – –97.3% with unrestricted access to mobile phone – –78.3% with no access to PDA devices Texting for improved medical outcomes Concerns, especially with social networking sites – –Professionalism – –Potential for privacy violations
Intersection of medicine and new communication technology Ask WebMD E-mail your PMD Online surveys
Wellness implications… Sticks and stones can break my bones, but how can pixels hurt me?: students experiences with cyber-Bullying – –Cassidy, W. et al, School Psychology Int’l, 2009 “Girl, 13, commits suicide after being cyber-bullied by neighbor posing as teenage boy,” Nov. 2007
Why have a workshop on this topic? ZOMG! U R not gona blieve h0w m4Ny ways there are to 741k these days. o.OBut n00bs get K0nFU53D. + we r alredy 57r3553d. we shd ph1gr a m0r uB3r ch4t & b gd. Y? Kk, l8tr, gtg.ZOMG! U R not gona blieve h0w m4Ny ways there are to 741k these days. o.OBut n00bs get K0nFU53D. + we r alredy 57r3553d. we shd ph1gr a m0r uB3r ch4t & b gd. Y? Kk, l8tr, gtg.
Do we mean to sound the way we are heard? Improving our communication skills How do we change our choice of words, emphasis, tone… – –When face to face? – –When on the telephone? – –When e-mailing?
VERY IMPORTANT!!! Ms. Sager, You have a library book that is 365 days overdue. You had a chance to renew it but that date has passed. This is a “big” deal…. Earlier this week we were making students fill out extra class evaluations to “punish” them. Bring back BOOK IMMEDIATELY! Bob Smith Office of Bibliographic Corrections 916-123-4567
How would you…? Tell your friend that you were excited?Tell your friend that you were excited? Tell someone you were mad at them?Tell someone you were mad at them? Stress that something was important?Stress that something was important?
How would you….? Tell a student that they need a vaccination?Tell a student that they need a vaccination? Tell an instructor that you would miss a class?Tell an instructor that you would miss a class? Remind someone that they owed you money?Remind someone that they owed you money? … one good example, … one good example, one not so good example, and one that is really horrible!
Do’s and Don’ts Don’t respond immediately if the email was upsettingDon’t respond immediately if the email was upsetting Beware of late night emailsBeware of late night emails Sleep on it (24 hrs. rule)Sleep on it (24 hrs. rule) Subject lineSubject line Use listservs judiciouslyUse listservs judiciously Queues, confidential attachmentsQueues, confidential attachments
Do’s and Don’ts To CC or not to CCTo CC or not to CC Don’t say things you wouldn’t say in personDon’t say things you wouldn’t say in person Some things should be discussed in person or by phoneSome things should be discussed in person or by phone Once an email, always an emailOnce an email, always an email Practice your valuesPractice your values