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Field Mobility Suite Field Data Management with FieldCustody Empowering your mobile workers. Vance Blakely President & CEO (509) 327-4624

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Presentation on theme: "Field Mobility Suite Field Data Management with FieldCustody Empowering your mobile workers. Vance Blakely President & CEO (509) 327-4624"— Presentation transcript:

1 Field Mobility Suite Field Data Management with FieldCustody Empowering your mobile workers. Vance Blakely President & CEO (509)

2 Headquartered: Spokane, WA. Founded in 1996 Regional Sales Offices: Los Angeles Houston Boston Over 10,000 mobile users: North America EMEA APAC Wireless Workforce Partners Consortium NI Alliance Partner

3 Satisfied Customers

4 DEVICES APPLICATIONS PLATFORM MOBILE USERS INFORMATION Professional Business Users Field Engineers Sales Reps Sales Service Data Collection And More… True Enterprise Mobility Achieved

5 Market Focus SMB vs Enterprise Business Purpose-Built Applications and Point Solutions Bundled Solutions Component Technologies Hardware Fulfillment Support & Maintenance Software-as-a-Service Delivery Model Infrastructure SLAs Field Mobility Suite

6 Industries Multi-Trade Contractors HVAC, Electrical, Mechanical, Plumbing, Pest Control Auto Glass Installers Manufacturer Distributor Presales Firearms, Auto Parts, Bicycles, Beauty Supply Waste Collection & Hauling Container Management Utilities, Insurance, Public Services and Other Inspections, Surveys, Facilities & Asset Management Field Mobility Suite

7 Market Segments Field Service  FieldTech  GlassTech  WasteTech  WorkCenter Field Sales  FieldOrder Field Data Management  FieldCustody Field Data Collection  FieldCapture Field Mobility Suite

8 ERP System: Multiple Mobile Platform Back-Office System Field Wireless Network Applications: FieldCustody ™ Platform: Antenna Dexterra Network: All Device: Handheld OS: Windows Mobile DescriptionA turn-key Field Data Management solution with a stand-alone database or back-office integration. Provisioned with simple and intuitive workflow and screens based on years of best-in-class service engagements. Customer BenefitsMobilize your field workforce in around 30 days. Turn-key product minimizes resource requirements or disruption to your operations. Package is designed to dramatically lower your TCO and realize a quick ROI ReferencesAbbott, CDM, Motorola, Source Refrigeration, Sylvania, Tennant Field Data Management

9 Description Computer Hardware and Digital Media Collection Application Robust, Off The Shelf Packaged Software Core Functionality Includes: Work Queue Job Overview Turn-by-turn Navigation Evidence Collection Hardware and Digital Content Chain of Custody Tracking Signature & Photo Capture FieldCustody

10 What Sets FieldCustody Apart? Pre-Built Applications “Out of the Box” applications ready to deploy Self-Managed or Partner Managed Once trained you can manage the solution internally, or Softech can manage the solution for you, or a little of both. Business Process- and Service-Centric: Supports field workforce best practices and enforces business rules and work processes, ensuring consistent service delivery Industry-Leading Security: Supports the highest level of security in the industry to keep your data safe and secure Economically Friendly An Enterprise application at a lower price and TCO

11 Rapid ROI No Manual Paperwork Eliminates Data Entry Reduces Errors Saves on paper forms Reduces Admin Time for Clerks Average company finds 1 hour per day per clerk Reduction in training time Reduces Days Outstanding Invoice the same day as the service was provided Audit Compliance Supports automated archiving of evidence collection data Rapid ROI

12 Source Refrigeration & HVAC Overview Specializes in commercial refrigeration, service and construction, HVAC service, construction and EMS controls 475 mobile Field Engineers performing service tasks Challenge Digitize paper time cards and service orders Reduce 1 week of order cycle time by reducing paperwork, data entry, and managerial review Reduce phone calls between Field Engineer and call center Inefficient inventory and parts order management Solution Service Work Order Application Integration to Dynamics SQL and WennSoft Benefits & Results Reduced time to bill from 14 days to 4 days Reduced back office administrative labor by 20% Processed more than 48,000 service orders Environment Microsoft Dynamics/SQL Wennsoft Symbol MC70 Environment Microsoft Dynamics/SQL Wennsoft Symbol MC70

13 Tennant Company Overview Manufacturer of industrial cleaning equipment with more than 2,500 employees and $500 million sales 750 field engineers in 11 countries servicing over 23,000 accounts Challenge Error prone paper based processes Limited visibility of the field engineers by the dispatch center Difficulty notifying the field engineers of new and urgent service requests Difficulty ordering parts while on-site at the customer Difficulty delivering accurate quotes to customers prior to service work Solution Service Work Order Application Integration to SAP R/3 Benefits & Results Reduced billing cycle from 7 days to 1 day Automated service orders: Goal = 75% / Actual = 85%+ Automated parts orders: Goal = 80% / Actual = 85%+ Improved customer response times and increased 1 st time fix rate Improved customer satisfaction through better service and information Reduced part order errors, billing errors, customer inquiries Environment SAP R/3 Panasonic Toughbook Environment SAP R/3 Panasonic Toughbook

14 Next Steps Hardware Selection Contract Workshop Delivery Training Deployment Support


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