Presentation on theme: "Hogan Safety: Select, Induct, Develop and Identify a Safety Culture"— Presentation transcript:
1 Hogan Safety: Select, Induct, Develop and Identify a Safety Culture 1
2 Integration of Hogan within the Safety Strategy: When using Hogan assessments as an integrated solution, it allows the organisation to deliver a seamless solution and integrated safety focus…Key Considerations:Organisational governanceStrategic people management strategyRecruit and inductDesign and review work systemsLearning and developmentPerformance managementReward and recognitionSuccession planningCultureOrganisational strategy and goalsProcesses2
3 About the Employee Safety Climate Survey The Safety Climate Survey identifies critical factors that can be used to improve the workplace safety climateBased on unsafe work behaviour research since the 1970’sEmployees rate safety climate using safety awareness indexMeasures overall safetyProvides the opportunity for written commentsConsists of 40 questionsCan be conducted online or pen and paperCustomised according to clients’ demographicsReport provides benchmark scoresIdentifies key concernsConcludes with specific recommendations
5 Safety Climate Awareness Index Safety Climate Awareness Index includes:Management Safety Attitudes – How aware is management of safety issues?Supervisor Safety Attitudes – How aware are supervisors of safety issues?Company Safety Attitudes – Is the company aware of safety issues?Co-Worker Safety – Are my co-workers safe and aware of relevant issues?Equipment and Training – Do we have adequate training and/or safe equipment?
6 Safety Climate Awareness Index Compliance versus Commitment – Is the company devoted to improving safety?Measurement – Are employees given feedback about the level of safety of the company?Culture – Does the company regularly communicate their expectations and regulations regarding safety issues?Myself – Do I value safety and/or feel that my company is safe?Company Engagement – Does the company connect with the employees on topics of safety?
7 Employee & Leadership Development Succession Management Talent ManagementHogan Overview:ApplicationsThe Hogan assessments can be used to help organizations satisfy a wide variety of talent management safety needs. They can be integrated into a safety culture road map….CandidateScreeningOn-Boarding/AssimilationEmployee & Leadership DevelopmentHighPotentialProgramsSuccession ManagementTeam-BuildingSelecting candidates to minimise riskInduction into the organisation’s safety cultureImproving the performance of current employees, ensuring risks are identifiedIdentifying and managing high potential employeesIdentifying & developing individuals who are ready to move into various roles within the organizationHelping teams align their strengths with the goals and identify potential roadblocks
8 …using personality assessment to predict safe and unsafe behaviors… HoganSAFETY…using personality assessment to predict safe and unsafe behaviors…88
9 Why a Safety Report? It is the first step to risk management Unsafe workers create considerable expense for companies and consumers alikeCan use as:A personnel selection aidAn assessment of current workforce to uncover training needsHogan has been researching predictors of safety-related behaviors for nearly 30 years across a variety of industriesSome examples include…9
10 Transportation & Warehousing Retail & Hospitality IndustriesEnergy & UtilitiesConstructionGovernmentAgricultureManufacturingTransportation & WarehousingRetail & Hospitality- Energy & UtilitiesCrewmen, Radiation Protection Technicians, Cashiers, Apprentice Mechanic Employees, Truck Drivers, Store Managers & CSRs- ConstructionOffshore Anchor Handlers, Project Managers, Superintendents, Estimators, Dispatchers & Supervisors, Project Engineers- GovernmentArea Mining Leaders, Law Enforcement i.e. Correctional Officers, Deputy Sheriffs, Probation and Parole Agents, Fire Service- AgricultureFarm Marketing Rep., Conservation Officers- ManufacturingFood Service Technician, Service Operation Dispatchers, High Pressure Cleaners, Machine Operators, Installers/Assemblers, Surfacing & Coating Employees, Entry-Level, Lift Truck Driver- Transportation & WarehousingShort-haul drivers, Line-haul drivers, Engineers, Pilots, Service Operation Dispatchers, Pick-up & Delivery Drivers, Truck Drivers- Retail & HospitalityCrew Members & Restaurant Managers, General Managers, Area Managers, Drivers, Guest Services1010
11 Safety Competency Model 6 Dimensions of Safe BehaviorEach contributes to a different aspect of best safety practicesEach reported on a 5-range normative scale
12 Following standard operating procedures (SOPs) Defiant – CompliantFollowing standard operating procedures (SOPs)Low scorers defy authority, and may ignore company rulesHigh scorers tend to follow rules and guidelinesChernobylOn April 26, 1986, the world witnessed the costliest accident in history. The death toll attributed to Chernobyl, including people who died from cancer years later, is estimated at 125,000. The total costs including cleanup, resettlement, and compensation to victims has been estimated to be roughly $200 Billion. The accident was officially attributed to power plant operators who violated plant procedures and were ignorant of the safety requirement needs.
13 Panicky – Strong Handling Stress Buffalo Plane Crash Low scorers may panic under pressureHigh scorers tend to be sure of their decisionsBuffalo Plane CrashOn February 13, 2009, a Continental Airlines commuter plane crashed into a house in Buffalo, New York. All of the people onboard and one individual living inside the house died, bringing the total loss of life to 50. In-flight recorders have shown that not only were the two pilots having “irrelevant chatter,” which is forbidden by FAA regulations, but the head pilot in full panic and terror pulled the plane’s nose up when he should have dropped the plane’s nose so the plane would not stall.
14 Over-Reaction – Emotionally Stable Maintaining emotional controlLow scorers may easily lose their temperHigh scorers tend to remain calm, even in stressful situationsHudson River Plane CrashOn January 15th, 2009 US Airlines flight 1549 crash landed into the Hudson River after striking numerous birds upon takeoff. Everyone on board (155 people) survived and were accounted for. The flights pilot, Chelsey B. “Sully” Sullenberger, was described as “calm, cool and collected” as he maneuvered the plane into a safe landing position. There is no training for such landings and because of Sully’s focus and composure, a tragic accident was averted.
15 Distractible – Vigilant Focusing attention over timeLow scorers can be easily bored, and become inattentiveHigh scorers tend to stay focused on the task at handMetrolink CrashOn September 12, 2008, in what was one of the worst train crashes in California history, 25 people were killed when a Metrolink commuter train crashed head-on into a Union Pacific freight train in Los Angeles. It is thought that the Metrolink train may have run through a red signal while the conductor was not paying attention – instead he was busy text messaging. Wrongful death lawsuits are expected to cause $500 million in losses for Metrolink.
16 Avoiding unnecessary risks over time Reckless – CautiousAvoiding unnecessary risks over timeLow scorers are prone to taking unnecessary risks.High scorers tend to evaluate options before making risky decisions.Exxon ValdezThe Exxon Valdez oil spill was not a large one in relation to the world's biggest oil spills, but it was a costly one due to the remote location of Prince William Sound (accessible only by helicopter and boat). On March 24, 1989, 10.8 million gallons of oil was spilled when the ship's master, Joseph Hazelwood, left the controls and the ship crashed into a Reef. It was alleged that Joseph Hazelwood was intoxicated. The cleanup cost Exxon $2.5 billion.
17 Engaging in training & development opportunities Arrogant – TrainableEngaging in training & development opportunitiesLow scorers overestimate their own competence and as a result may be difficult to trainHigh scorers tend to be willing to listen to advice and take advantage of opportunities to learn moreNew York Crane CrashA large crane collapsed in Manhattan on March 15th, 2008, killing seven and putting several others in critical condition as it smashed into nearby buildings. The city Department of Buildings blamed faulty rigging for the collapse. The contractors in charge of the rigging attached four nylon slings to an 11,000 pound steel brace that was supporting the crane alongside the building. Eight chain braces should have been used and because of this, the crane collapsed.
18 …but safety is just one component of job performance…
19 3 Dimensions of General Employability Based on decades of experience predicting performance in a wide range of jobs.DependabilityConcerns following established procedures and making work-related activity a priority.ComposureConcerns handling stress and pressure without becoming upset or emotional.Customer FocusConcerns the capacity to relate to internal and external customers in a friendly, positive, and helpful manner.
20 Implementation of the Safety Report About the reportGeneral informationBreakdown of sectionsHow it works…20
21 About the Safety Report Generated from the Hogan Personality Inventory (HPI)A Business-related measure of normal personalityDesigned to predict occupational successDeveloped exclusively based on data collected from working adultsNo invasive or intrusive itemsItems written at 4th grade reading levelNo adverse impactFully internet enabledAvailable in multiple languagesTypically takes minutes to complete21
22 About the Safety Report The report has 3 main features:Presents information about 6 dimensions of safety-related personalityGives three scores related to general employabilityProvides development areas for safety-related behaviorsPresents information about 6 dimensions of safety-related personalityEach dimension contributes to a different aspect of safetyEach dimension is presented as a normative score along five score rangesCritical Challenge, Moderate Challenge, Average, Moderate Strength, StrengthOptional Overall Average Safety ScoreGives three scores related to general employabilityDependability, Composure, Customer FocusEach score is presented as a normative score along five score rangesLow, Below Average, Average, Above Average, HighProvides development areas for safety-related behaviorsBased on Moderate or Critical Challenge scores22
23 About The Safety Report 5 Total Pages with 3 Main SectionsSection 1 (Components of Safety-Related Behavior)Optional Overall Average Safety ScoreSection 2 (Components of General Employment-Related Behavior)Section 3 (Detailed Development Areas By Safety Components)OptionalOff-the-Shelf (no additional research study required)Easy to Use and UnderstandCreated Based on Input from Safety Managers and Consultants23
24 Using the Safety Report For SelectionScreening out applicants who are at higher risk of engaging in unsafe behaviorsScreening in applicants who are most likely to display safety-related work behaviorsFor Development/TrainingTraining and needs analysis of current workforceCan be integrated with safety-related training24
25 How it works…Participant logs into Hogan Assessment Platform and completes the assessment(Also available in paper form)System generates report and s to assessment administrator25
32 Case Study #1: Bus Drivers BackgroundOrganization:Large, west-coast U.S. metropolitan transportation organizationParticipants:185 Bus driversCriteria:AccidentsRule violationsWorker’s compensation claimsCustomer complaints32
33 Case Study #1: Bus Drivers ResultsCompared to the Below Average Safety group, drivers in the High Safety group reported:Over 20% fewer accidents.Over 40% fewer rule violations.Over 25% fewer worker’s compensation claims.Over 10% fewer customer complaints.33
34 Case Study #2: Manufacturing BackgroundOrganization:Mid-western U.S. manufacturing organizationAdministered prior to or during employmentParticipants:32 assembly workers with tenure of 1 year or longerLonger tenure provides more opportunities for incidentsCriterion:Worker compensation claims filed over the past 2 years34
35 Case Study #2: Manufacturing ResultsCompared to the Below Average Safety group, assembly workers in the High and Moderate Safety groups reported less compensation claims:Predictor OutcomeSafety OutcomeClaimNo Claim% With ClaimLow Safety Group9469.23%Moderate and High Safety Groups61331.58%These results demonstrate that workers in the Low Safety group are over 2.2 x more likely to file a compensation claim compared to the Moderate and High Safety groups.35
36 Case Study #3: Consumer Goods BackgroundOrganization:Large U.S. snack foods manufacturerAdministered prior to or during employmentParticipants:129 entry-level factory workersCriterion:Recorded accidents and injuriesOnly tend to report major accidents and injuries, which are tremendously costly (six figures).36
37 Case Study #3: Consumer Goods ResultsCompared to the Low Safety group:Employees in the Moderate and High Safety were TWICE LESS LIKELY to have had a major accident.Confident and Emotionally Stable scales were most predictive of safe behavior.37
38 Case Study #4: Transport BackgroundMultiple trucking companies throughout AustraliaResearch studyParticipants:100 Transport DriversCriteria:Facets of job performancePreventable accidentsDriving violationsAbsences
39 Case Study #4: Transport ResultsDrivers with low Compliant scores were:Almost FIVE TIMES more likely to have had at least one preventable accidentMore than TWICE as likely to have had at least one driving violationDrivers with low Emotionally Stable scores were:Drivers with high Dependability scores were:More than THREE TIMES LESS likely to have had unexcused work absencesTWICE as likely to be rated as high overall performers
40 SummaryThe Safety Report provides a fast, easy-to-understand method for predicting safe and unsafe behavior.The Safety Report has proven validity with a wide range of safety-relevant jobs.The Safety Report is flexible enough to be used in selection or development efforts.
42 Using the Hogan Safety Report for… SelectionScreening toolDevelopmentImproving safe behaviors of teamIdentifying areas for development
43 Next Steps An employee has received the Hogan Safety Report…now what? A supervisor’s team has received the Hogan Safety Report…now what?
44 Line Employee Training Live in-personOnline e-learningObjectives:Understand how to interpret Hogan Safety Report results.Utilize information provided to improve safety performance.Outline:IntroductionUnderstanding the Hogan Safety ReportCoaching Yourself/Self-EvaluationIntroductionCommitment ModelUnderstanding the Hogan Safety ReportSix dimensions and score levelsCoaching Yourself/Self-EvaluationInterpreting individual assessmentCreating personal plan for improving safety behavior
45 Supervisor Training Live in-person Online e-learning Objectives: Understand how to interpret the Hogan Safety Report results.Utilize information provided to improve safety performance of team.Outline:IntroductionUnderstanding the Hogan Safety ReportCoaching Individual Team MembersCoaching Team to Improved Safety PerformanceIntroductionCommitment ModelUnderstanding the Hogan Safety ReportSix dimensions and score levelsCoaching Individual Team MembersAll Green – Coaching TipsMixed Green and Yellow – Coaching TipsRed – Coaching TipsCase StudiesRole PlayCoaching Team to Improved Safety PerformanceUtilize Commitment Model to change supervisory behavior
46 SSA Commitment Model Creating an Understanding Developing Competence Allowing for InfluenceShowing AppreciationUnderstandCompetenceCultureOfCommitmentAppreciateInfluence
47 Availability In-person Training E-learning for Individuals Materials CurriculumJulyE-learning for IndividualsEnd of August