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TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND HMP Beratungs GmbH company presentation Name MA Ort, Datum TECHNOLOGY & ORGANISATION CONSULTING UNDER.

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Presentation on theme: "TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND HMP Beratungs GmbH company presentation Name MA Ort, Datum TECHNOLOGY & ORGANISATION CONSULTING UNDER."— Presentation transcript:

1 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND HMP Beratungs GmbH company presentation Name MA Ort, Datum TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

2 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND HMP Beratungs GmbH Who we are Foundation:1993 Ownership:managed by partners CEO:Ing. Martin Bayer, Mag. Thomas Schmutzer Employees total:15 Locations:Vienna, Micheldorf and Bratislava – strong European Parner Network TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

3 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND External Communication Processes Customer Experience Design, Implementation & Management Optimal Integration of existing and new ways of interaction Provision of current and consistent information at all contact points Internal Communication Processes Increased efficiency due to optimized information and processes Support of processes by IT- & TK- solutions Target-oriented use of devices & services from the view of employees and the organisation Communication Costs & Business Procedures Optimisation of ongoing external costs (OPEX) Optimization of operating & support processes Consulting experts for the technological & organisational optimisation of processes 3 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

4 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND Our References Clients and sectors The holistically and individually aligned consulting- & project- support from the first idea until the measurable success of the implementation, is our secret of success. Our clients can confirm this… 4 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

5 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND HMP 5 good reasons  We offer technology & organisation consulting under one roof and integrate „best of both“  We listen & understand the needs of your sector and the challenges your organisation is facing  We take responsibility – our experienced consultants work side by side with decision makers and knowledge holders of your organisation  We guide you from the idea until the successful implementation and hence guarantee a verifiable and measurable success  We enhance your organisation and help you reduce costs 5 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

6 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND PORTFOLIO DETAILS HMP areas of activity: External Communication Processes, Internal Communication Processes and Communication Costs & Business Procedures 6 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

7 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND Increased Efficiency due to Optimized Information and Processes Process Optimisation Improvement and design of processes and workflows Provision of Information Optimisation of provision of information alongside processes and work flows Workflow- & Knowledge Management Modelling and specification of workflows and tasks ITC-Strategy Creation of an ITC strategy according to organisational needs and consideration of existing infrastructure & investments Infrastructure- & Transmission Technologies Design of infrastructure- & transmission- technology based on current & future needs Support through Technology Optimisation of processes & workflows through use of new technologies Support of Processes by IT- & TC-Solutions Precise Use of Devices & Services from the perspective of Employees & Organisation New World of Work Development of a “New World of Work“-Vision and creation of a specific Transformation-Map Mobility Processes-Enhancement through use of suitable devices & applications for different usergroups Workspace Models Cost / benefit optimisation of workplace models & equipment in order to fulfil the needs of employees & organisation The consulting experts External Communication Processes Internal Communication Processes Communication Costs & Business Procedures 7 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

8 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND External Communication Processes Internal Communication Processes Communication Costs & Business Procedures Customer Experience Design, Implementation & Management Understand Customer Expectations Support employees to take up the customers position and hence improve services Process Design Design & Alignement of Communication- and Organisation-processes towards the customers needs & expectations ITC & Organisational Implementation Definition of requirements of the ITC-systems as well as of the organisation based on target processes Optimal Integration of Existing and New Ways of Interaction Customer Interaction Center Design, planning & setup of customer service- and contact centers Multi Channel Management Conceptual design of consistent customer communication via multiple channels- and touchpoints Automatisation Optimisation of customer care queries based on urgency, priority & costs Provision of Current & Consistent Information at all Contact Points Touchpoints Identification, analysis and active design of customer-interaction touchpoints Data Management Conceptual design of consistent data- & information-provision at all contact- & touchpoints SLA / OLA Management Development of Service Level Agreements between service providers and their partners The consulting experts 8 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

9 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND Optimization of Ongoing External Costs (OPEX) Contract Optimisation Decrease of ITC costs by optimising provider contracts (data, mobile, landline network, licenses, alarm systems, etc.) Cost / Performance Management Reduction of internal efforts in the ITC operation through professional controlling Optimisation of Dimensioning Reduction of ITC costs through demand- actuated dimensioning of services Optimisation of Operating Models and Support Processes Operational Optimisation Optimisation of the internal & external support processes through proven methods and standards Operating Models Analysis and assessment of different operation models and support for the implementation Operation Risk Management Identification, analysis & assessment of risks as well as development of mitigation means External Communication Processes Internal Communication Processes Communication Costs & Business Procedures The consulting experts 9 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

10 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND OVERVIEW TESTIMONIALS Detailed project description and statements of testimonials for each of HMPs activity areas 10 TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

11 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND 11 Some of Our Testimonials Design of internal communication processes More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

12 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND Some of Our Testimonials Design of external communication processes 12 More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF

13 TECHNOLOGIE- & ORGANISATIONSBERATUNG AUS EINER HAND Some of Our Testimonials Cost optimisation of communication & organisational processes 13 More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF


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