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Lessons Learned Aviation Disaster Experiences

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1 Lessons Learned Aviation Disaster Experiences
Christa Hinckley, J.D. Counsel Dentons US LLP, Dallas T dentons.com © 2013 Dentons. Dentons is an international legal practice providing client services worldwide through its member firms and affiliates. This publication is not designed to provide legal or other advice and you should not take, or refrain from taking, action based on its content. Please see dentons.com for Legal Notices.

2 Lessons Learned Aviation Disaster Experiences
Curt Lewis, P.E., CSP, FRAeS, FISAI Curt Lewis & Associates, LLC PH: Cell: Fax: Twitter:  curtllewis01 Skype:  curt.lewis2

3 “Crisis” Latin from Greek “Krisis” decision “Krino” to decide

4 “Nothing is more difficult and therefore more precious than the ability to decide”
Napoleon Bonaparte

5 “Almost Every Crisis Contains Within Itself the Seeds of Success as well as the Roots of Failure”
Norman Augustine, “Managing the Crisis You Tried to Prevent” Harvard Business Review, Nov.-Dec at p.148

6 Six Stages of Crisis Management1
Stage 1: Avoiding the Crisis Stage 2: Preparing to Manage the Crisis Stage 3: Recognizing the Crisis Stage 4: Containing the Crisis Stage 5: Resolving the Crisis Stage 6: Profiting from the Crisis 1. From Augustine, Norman "Managing the Crisis You Tried to Prevent" Harvard Business Review, Nov-Dec Pages (hereafter "Augustine")

7 Re-establish confidence in your company, or cause it severe harm—up to and including destroying the company completely.

8 Stage 1 Avoiding the Crisis

9 Each business should constantly
Analyze what could go wrong which would threaten the viability of the company Then assess the probability of the event Then assess its potential severity

10 Potential disasters for airlines:
Severe weather (sandstorm, earthquake, flood, tornado, hail) Fatal Accident Massive Computer/Systems failure Disastrous Fire Food Poisoning: E-Coli Contagious Disease (SARS) Employee Violence Labor Unrest Terrorist Attack Allegations of Impropriety Pencil Whipping Accounting Safety Related Discrimination Sexual Misconduct

11 Once the list is complete, the company should rank the events
Those of high severity and high probability -- at the top of the list Then the company should develop a plan for: Preventing these events Minimizing the likelihood of their occurrence and Responding to them

12 Preparing to Manage the Crisis
Stage 2 Preparing to Manage the Crisis

13 The plan should establish:
A centralized Crisis Command Center Alternative command centers should also be identified if the primary one is not available A clear Chain of Command A Crisis Response Team The specific tasks and functions to be performed by the team members A clear communication protocol

14 The plan should also Designate in advance a company spokesperson
Outline procedures for creating an on site command center Identify an automated means of collecting, managing and distributing information Determine how easily used and redundant communication equipment will be provided to a significant number of people within a short time

15 In preparing your plan Throw out, or aggressively test, all preconceived assumptions because they won’t apply or won’t work Try to imagine your worst possible disaster – and how you can prepare for it Try to understand the limitations of the environment you may be operating in Understand that your best laid plans may be worthless which is why you need back up/contingency plans Finally, the senior people selected to respond must be able to connect the dots and make decisions

16 Once your plan is prepared, you must then
Investigate Train Test Drill A plan only on paper is worthless

17 Recognizing the Crisis
Stage 3 Recognizing the Crisis

18 Stage 4 Containing the Crisis

19 Source: Colombian Accident Report

20

21 Source: Aeronautica Civil of the Republic of Colombia, Aircraft Accident Report, Controlled Flight Into Terrain, American Airlines Flight 965 Boeing N6JIAA, Near Cali, Colombia, December 20, 1995 (hereafter the "Colombian Accident Report")

22 Source: Colombian Accident Report

23 Source: Colombian Accident Report

24 The following photographs reproduced courtesy of Curt Lewis, P. E
The following photographs reproduced courtesy of Curt Lewis, P.E., CSP, FRAeS, FISAI

25 © 1995 Curt Lewis

26 © 1995 Curt Lewis

27 © 1995 Curt Lewis

28 © 1995 Curt Lewis

29 © 1995 Curt Lewis

30 © 1995 Curt Lewis

31 © 1995 Curt Lewis

32 © 1995 Curt Lewis

33 © 1995 Curt Lewis

34 © 1995 Curt Lewis

35 © 1995 Curt Lewis

36 © 1995 Curt Lewis

37 © 1995 Curt Lewis

38 © 1995 Curt Lewis

39 © 1995 Curt Lewis

40 Communication is vitally important at this stage
Candid communication to The public, Your business partners, Your colleagues Employees will go far in restoring the public’s confidence in your company

41 Triage—stop the hemorrhaging Tough decisions have to be made fast
Next of kin communication Hepatitis vaccine Ground transportation Hotel accommodations Hospital supplies Time and speed is of essence

42 Media Communication “First state clearly that you do not know all the facts. Then promptly state the facts you do know. One’s objective should be to get it right, get it quick, get it out and get it over. You see, your problem won’t improve with age” Warren Buffett Reproduced in Augustine at page 155.

43 Stage 5 Resolving the Crisis

44 You must develop a plan to resolve the crisis and implement it
Again, time and speed is of essence Luck is an element

45 Profiting from the Crisis
Stage 6 Profiting from the Crisis

46 Debriefs are critical Review success and failures Fix Problems
Don’t ignore employees that also might be traumatized

47 “If you can keep your head when all about are losing theirs, it’s just possible you haven’t grasped the situation” Humorist Jean Kerr Reproduced in Augustine at page 152.

48 Dentons US LLP 2000 McKinney Avenue Suite 1900 Dallas, TX 75201-1858 United States of America
© 2013 Dentons. Dentons is an international legal practice providing client services worldwide through its member firms and affiliates. This publication is not designed to provide legal or other advice and you should not take, or refrain from taking, action based on its content. Please see dentons.com for Legal Notices.


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