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More than you wanted to know! The LIANZA Office. The Office Who’s in the office Our role The membership survey Activities as a result.

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Presentation on theme: "More than you wanted to know! The LIANZA Office. The Office Who’s in the office Our role The membership survey Activities as a result."— Presentation transcript:

1 More than you wanted to know! The LIANZA Office

2 The Office Who’s in the office Our role The membership survey Activities as a result

3 Introductions JOANNA MAREE ALEX WENDY PAUL MEGAN

4 The LIANZA Office vision: To support our members to be the vibrant professional voice of the Library and Information Profession Our Role But how do we support our members?

5 Making sure this is what our members want "Unless you have 100% customer satisfaction…you must improve.“ Alice MacDougal "Even if you have the empathy and the passion and you address the customer's problem, you haven't really given good customer service in total. You haven't done that until you have eliminated the problem that caused her to call in the first place.“ Horst Schulz

6 Library Life

7 Website Common website mistakes: No clear purpose for each page Bury key information in the third paragraph No signposts or headings Links to other sites breaking up the text Too wordy No images No clear tags for easy search

8 Membership Database

9 “ We succeeded in keeping our budget! From what I gather, your submission made a significant difference, and certainly laid quite a bit of weight to the argument. Thank you so much for your assistance – I am now feeling a bit more optimistic about the following financial year!” Advocacy Development Contributions Copyright and the TPP Submissions on local government plans Supported special, public, and tertiary libraries through change (when requested)

10 TOO EXPENSIVE Professional Development NOT LOCAL SCHEDULING DIFFICULTNEED MORE NOTICE

11 Professional Registration

12 Informing the Profession OSH Guidelines Key statements Industry research New companies and ideas for conference

13 What Else?

14 What next?

15 Keep in touch!

16 QUESTIONS?


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