What the …? It’s Trans Tasman Interlending @ 5.6% A more complete package New users E-resources generate in-print requests Requests more difficult A natural readjustment
Perspectives TTI traffic more significant for NZ 2681 requests supplied, only 442 from Aus NZ-generated requests: –39% loan & 61% copy Aus-generated requests –55% loan & 45% copy Supply rates –95.7% supply rate from Aus –57% from NZ
Perspectives On NZ-generated requests –65% responded to in 24 hrs On Australian-generated requests –21% responded to in 24 hrs On NZ-generated requests –82% shipped and received in four days On Australian-generated requests –44.5% shipped and received in four days
Issues Searching System defaults Charges Poor practices Central maintenance The ‘funnel-effect’ Codes & services
Billing NZ needed to establish processes NLNZ accepted billing role Working to improve & simplify procedures
“The New Zealand libraries have been very quick in supplying articles and books to us - faster than most Australian libraries!” “I think it's a fantastic thing to have Trans Tasman interlending with our NZ cousins. I haven't actually had the opportunity to request from NZ as yet but have supplied quite a few and don't mind in the slightest.” A good working relationship between the system administrators of New Zealand and Australia (apart from name similarities and a keenness for all things automotive and alcoholic).