2 Overview: Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersElectronic Communication QuizBriefingsWritingSpeaking
3 Military Communication Skills Time well-spent in preparing for any type of writing or briefing pays big dividend$.You’ll feel CONFIDENT when speaking Your message will have CREDIBILITY.The 7 steps for effective communication offers you CONFIDENCE and CREDIBILITY!
4 Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersReview Electronic Communication QuizBriefings
5 7 Steps for Effective Comm. Analyze your purpose and audiencePurpose?Audience?What will make it easy for your audience to understand?Be inclusive (use words meaningful, respectful)Ex: I’m looking for a committee chairman for the December food drive…use “chairperson”
6 7 Steps for Effective Comm. 2. Research your topicSources?Personal bias?Other perspectives to study?
7 7 Steps for Effective Comm. 3. Support your ideasCite SourcesOffer Evidence (definitions, examples, statistics, basic assumptions, explanation)Use Logical, Rational Arguments (T&Q pg.42-53)All humans are mortal.Socrates is human.Therefore, Socrates is mortal.
8 7 Steps for Effective Comm. 4. Organize and outlineOutline your main ideasPick your organizing pattern:TOPICAL COMPARISON-CONTRASTCHRONOLOGICAL SEQUENTIALSPATIAL PROBLEM-SOLUTIONREASON/LOGIC CAUSE-EFFECT PRO-CON
9 7 Steps for Effective Comm. Writing your draftWritten: Intro-Body-ConclusionBriefing Notes/Slides: Overview-Body-SummaryGrammar Writing Mechanics SpellingJargon √ Wordiness Keep it Simple!
10 7 Steps for Effective Comm. 6. Edit your draftDo your own edit first…w/FRESH eyes!Find another set of eyes!“Be one with your audience”Start w/the BIG PICTURE…then the detailsProof-Redo…Proof- Redo…Proof- Redo…Proof-Redo(See T&Q, p 91)
11 7 Steps for Effective Comm. 7. Seek feedbackSeek out another set of “eyes”Have feedback givers focus on:Clear purpose? Fits my audience?Feedback comes in 3 flavors:Necessary?Desirable?Unnecessary?For more information on the 7 Steps, see Ch 2-9 in your T&Q
12 Overview: Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersReview Electronic Communication QuizBriefings
13 NEW AIR FORCE LIEUTENANTS The Talking PaperDefinition: a quick reference or outline for a program, problem, biography, or oral presentation. Flexible use!TALKING PAPERONNEW AIR FORCE LIEUTENANTS- The new Lt has “potential energy”-- Source of fresh ideas-- Hopeful to make a difference- Lts need to learn the military system-- Appropriate channels-- Appropriate documentationMaj Cecil/AFOATS/CR/3-1017/agc/8 Mar 0599
14 NEW AF “FIT TO FIGHT” PROGRAM The Background PaperDefinition: a paper that transmits ideas from 1 agency or person to another. Simple format for complex issues (T&Q, pp )BACKGROUND PAPERONNEW AF “FIT TO FIGHT” PROGRAM1. The new “Fit to Fight” program focuses on physical well-being through regular exercise, nutrition, and healthy choices….2. For the program to work, we need commander support and oversight….3. Standardized uniforms promote team spirit and professional appearance….4. After the first year of implementation, studies show increased number of members who meet physical standards and who join programs for nutrition guidance and smoking cessation.Maj Cecil/AFOATS/CR/3-1017/agc/8 Mar 0599
15 Overview: Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersReview Electronic Communication QuizBriefings
16 Electronic Communication Quiz __1. Be polite and professional; be careful about humor and sarcasm.__ 2. Often contains slang, doesn’t affect the AF (hopefully), and doesn’t need a signature block.__ 3. Causing congestion on the network by sending inappropriate messages (e.g., chain letters) or excessive storage on a server.
17 Electronic Communication Quiz __ 4. Don’t discuss controversial, official use only, classified, or privacy act info requiring special handling of documents.__ 5. Read and delete unnecessary files daily; sign off the computer when you leave your work station.__ 6. Get permission before using large mail groups; use “reply all” very carefully.__ 7. Use includes communications the AF determines necessary in the interest of the Federal Gov’t.
18 Electronic Communication Quiz __8. Use includes personal approved by the “agency designee.”__ 9. Using someone else’s UserID or password w/o proper authority.__ 10. Using for financial gain or copyrighted info without consent.
19 Electronic Communication Quiz JUST FOR FUN 1.________ is a computer that responds to request for information from client computers. 2. Each base has a limited number of _________ which is the number of bits/sec that can be passed along a communication channel in a given period of time. 3. Writing with ALL CAPS is the version of ________rude use.
20 Overview: Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersReview Electronic Communication QuizBriefings
21 Briefings: Format (sample) TitlePresenterOverviewMP1MP2MP1Support infoMP2Support infoSupport Info can include:Graphs,Pictures,QuotesSummaryMP1MP2PowerPoint slides are your note cards; they help your audience, too.
22 Briefings: Use of Transitions T&Q, pp 70-73Transitions (writing and speaking)Help flow from one idea to nextSignal direction to audienceInternal transitions connect ideas“First…next…finally”External transitions connect main points, slides, or paragraphs“Now that we’ve covered (MP1), let’s move on to (MP2).”
23 Briefings: Introduction Greeting“Good morning/afternoon Ma’am/Sirir”Intro self/subject“I’m…and I’m going to talk about…”Overview“State main points (MPs)—what’sto come”TitlePresenterOverviewMP1MP2
24 Briefings: The Body (MPs) Support infoSourcesPresent support infoIdeasDefinitionsExamplesComparisonsTestimonyVisualsGraphsPictures/clip artQuotesPropsIncorporate sourcesMP2Support infoSourcesSupport Info can include:Graphs,Pictures,Quotes
25 Briefings: Conclusion SummaryState topic and MPsQuick summary; don’t rebriefDon’t add new infoClosure“This concludes my briefing.”“Are there any questions?”SummaryMP1MP2Optional Closure Slide:“Quote”Any questions?Remember: PowerPoint slides are your note cards; they help your audience, too.
26 Summary: Military Communication Skills 7 Steps to Effective CommunicationTalking and Background PapersElectronic Communication QuizBriefings
27 The trouble with talking too fast is you may say something you haven't thought of yet. ~Ann Landers