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Home-Start Handling Allegations – self study module.

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Presentation on theme: "Home-Start Handling Allegations – self study module."— Presentation transcript:

1 Home-Start Handling Allegations – self study module

2 Introduction What should you do if an allegation is made against a trustee, member of staff or a volunteer within your scheme?

3 4 steps You need to report this as a serious incident to Home-Start UK using the helpline telephone number or email address You must make a referral to children’s social care in the same way as any other concern about possible abuse You must report to the Local Authority Designated Officer (LADO) and the Disclosure and Barring Service (DBS) In accordance with the advice received from the above – you will need to carry out your own internal investigations and disciplinary procedures 1234 Click on the 4 steps below

4 Intro to scenarios We are going to look at some scenarios to explore what we actually mean when we talk about ‘allegations’ What do we actually mean by ‘allegations’? The person making the allegation is unlikely to say: “I’m making an allegation about… “

5 SCENARIOS MENU Allegation against a volunteer Allegation from children’s social care Allegation against a member of staff SCENARIO 1 SCENARIO 3 SCENARIO 4 SCENARIO 2 Click each of the buttons below to work through the examples

6 SCENARIO 1: Background Scenario 1: Allegation against a volunteer Mary comes for supervision and mentions that the youngest child had a bruise in an unusual place.

7 SCENARIO 1: Allegation A Scenario 1: Allegation against a volunteer Jan, the co-ordinator, went to visit mum and was satisfied with the explanation given for the bruise but whilst Jan was there Mum raised concerns about the volunteer. I don’t want Mary to visit again – I feel she’s getting too close to the children. She spends a lot of money on birthday presents for the children ; far more than I can afford to spend, and … CLICK ON THE PICTURE

8 SCENARIO 1: Allegation B Scenario 1: Allegation against a volunteer … on one occasion she took the children to the park to give me a break and the kids told me they’d been to McDonalds and a man came too.

9 SCENARIO 1: Response main menu Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family

10 SCENARIO 1: Response menu T1 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

11 SCENARIO 1: Response menu T2 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Follow the scheme’s disciplinary procedures Follow the scheme’s disciplinary procedures Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

12 SCENARIO 1: Response menu T3 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

13 SCENARIO 1: Response menu B1 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family Investigate further; keep detailed notes Investigate further; keep detailed notes Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

14 SCENARIO 1: Response menu B2 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

15 SCENARIO 1: Response menu B3 Scenario 1: Allegation against a volunteer What should Jan do about Mary? Click on the responses to see which are appropriate. Withdraw Mary from the family; offer refresher training Withdraw Mary from the family; offer refresher training Tell the mum that the volunteer’s actions are OK and take no further action Tell the mum that the volunteer’s actions are OK and take no further action Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Suspend Mary and explain that she can no longer be a Home-Start volunteer as she has crossed the boundaries Tell Mary not to have any further contact with the family Tell Mary not to have any further contact with the family Make an immediate referral to children’s social care and the LADO Make an immediate referral to children’s social care and the LADO Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK Discuss with the scheme’s Strategic Lead / Chair / Trustee Advisor; Home-Start UK

16 SCENARIO 1: Feedback Scenario 1: Allegation against a volunteer Four of these responses would be correct You will need to take advice and assess the situation. Mary may respond to refresher training and be able to support another family appropriately. You will however, have to respect this family’s wishes and withdraw her from the family If Mary continues to mis-judge boundaries she will not be able to continue as a Home- Start volunteer and you may need to invoke the scheme’s disciplinary procedures. CONTINUE

17 SCENARIO 2: Background Scenario 2: Allegation against a volunteer Jack comes to visit the family on Saturday morning; the 6 year old looks forward to seeing him and asks to go to the park. Mum is busy trying to wash and dress the 12 month old twins and thinks this would be a great idea to get rid of some of the 6 year old’s energy. Jack looks tired but mum does not pay too much attention as the twins are causing havoc.

18 SCENARIO 2: Allegation Scenario 2: Allegation against a volunteer An hour later a policeman returns the 6 year old saying that the volunteer was drunk in charge of the child. CLICK ON THE PICTURE Mum rings the scheme on Monday morning and tells the Senior worker.

19 SCENARIO 2: Response main menu Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer

20 SCENARIO 2: Response menu T1 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

21 SCENARIO 2: Response menu T2 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

22 SCENARIO 2: Response menu T3 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

23 SCENARIO 2: Response menu B1 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

24 SCENARIO 2: Response menu B2 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

25 SCENARIO 2: Response menu B3 Scenario 2: Allegation against a volunteer What should she do? Click on the responses to see which are appropriate. Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Visit the family, explain that the volunteer has a few personal problems; reassure them that he won’t do it again Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Investigate within the scheme; interview volunteer and explain he can no longer volunteer for Home-Start Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the volunteer, explain that you have to withdraw him from this family and place him with another family Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Visit the family, reassure them that this is not normal Home-Start service; offer them another volunteer Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Find out if there is a criminal investigation which may have a bearing on when the scheme can investigate Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS Contact the scheme’s chair, trustee advisor, HSUK safeguarding officer and LADO; Report to the DBS

26 SCENARIO 2: Feedback Scenario 2: Allegation against a volunteer Four of these answers are appropriate Before investigating within the scheme it would be important to ascertain what action the police will be taking so that this won’t be jeopardised. This volunteer has breached the code of conduct and will not be able to continue with Home-Start. CONTINUE

27 SCENARIO 3: Background Scenario 3: Allegation from children’s social care The Senior Co-ordinator receives a call from a LADO asking them to suspend a volunteer following an allegation from children’s social care. The Social Worker feels that the volunteer is colluding with the mum against children’s social care.

28 SCENARIO 3: Allegation A Scenario 3: Allegation from children’s social care The Senior Co- ordinator has recently reviewed the support to the family who has said how invaluable the support of the volunteer is. CLICK ON THE PICTURE Ellie is the only constant in our lives; the whole week revolves around her visit to us. I wouldn’t be able to manage the children without that lifeline.

29 SCENARIO 3: Allegation B Scenario 3: Allegation from children’s social care The Senior Co-ordinator has tried to ring the social worker twice and they have not got back to her.

30 SCENARIO 3: Response main menu Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager

31 SCENARIO 3: Response menu T1 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

32 SCENARIO 3: Response menu T2 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

33 SCENARIO 3: Response menu T3 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

34 SCENARIO 3: Response menu B1 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

35 SCENARIO 3: Response menu B2 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

36 SCENARIO 3: Response menu B3 Scenario 3: Allegation from children’s social care What should the Senior Co-ordinator do? Click on the responses to see which are appropriate. Tell the family that the volunteer will have to leave Home-Start Tell the family that the volunteer will have to leave Home-Start Arrange additional training for the volunteer Arrange additional training for the volunteer Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime Invite the volunteer in to investigate the situation; ask the volunteer not to contact the family in the meantime If the Social Worker still can not be contacted, speak to their manager If the Social Worker still can not be contacted, speak to their manager Explain to children’s social care that this is how Home-Start volunteers should support families Explain to children’s social care that this is how Home-Start volunteers should support families Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK Inform the scheme’s Strategic Lead / Chair / Trustee Advisor; Home- Start UK

37 SCENARIO 3: Feedback Scenario 3: Allegation from children’s social care Four of these responses would be correct You will need to assess the situation. You may need to negotiate with children’s social care about the role of the volunteer and how this interlinks with their services. You may need to retrain or dismiss the volunteer. CONTINUE

38 SCENARIO 4: Background Scenario 4: Allegation against a member of staff Your administrator comes to you as senior worker; she looks pale and asks to speak to you in private.

39 SCENARIO 4: Allegation A Scenario 4: Allegation against a member of staff I just went into the other office where Tim, the other co-ordinator, works and I saw him quickly change his computer screen. Before he did this he was looking at inappropriate images of young children on the computer.

40 SCENARIO 4: Response main menu Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this

41 SCENARIO 4: Response menu T1 Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately

42 SCENARIO 4: Response menu M Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately

43 SCENARIO 4: Response menu T2 Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately

44 SCENARIO 4: Response menu B1 Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately

45 SCENARIO 4: Response menu B2 Scenario 4: Allegation against a member of staff What should you do? Click on the responses to see which are appropriate. Isolate Tim’s office and the computer Isolate Tim’s office and the computer Contact the LADO and the Police Contact the LADO and the Police Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Ask Tim to go home saying there has been an allegation made and he is suspended without prejudice; you give no detail but say that someone will get back to him by the end of the day Determine when and how the scheme can investigate; agree who should do this Determine when and how the scheme can investigate; agree who should do this Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately Contact the scheme’s Chair / Trustee Advisor and Home-Start UK immediately

46 SCENARIO 4: Feedback A Scenario 4: Allegation against a member of staff All of these responses would be correct It will be necessary to isolate the office and the computer to ensure that any police investigation is not jeopardised; also to ensure that Tim cannot claim that someone else was looking at the images. You should send Tim home without giving further information at this stage. It may be advisable to also send home the traumatised administrator. CONTINUE

47 SCENARIO 4: Feedback B Scenario 4: Allegation against a member of staff Continued from previous slide … In conjunction with advice from Home-Start UK, the Police and LADO you will need to investigate within the scheme. Consider keeping trustees free (independent) for any possible appeal; think about who would be on a disciplinary panel. Consider what the other staff/volunteers will be told. If you suspend someone without prejudice and they satisfy the “harm” test – i.e. they have harmed or there is a risk that they will harm someone, You must inform the DBS. CONTINUE

48 CONTACT INFO Further information from Home-Start UK  On the Home-Start intranet in ‘Managing a scheme’ and ‘Volunteers and Families’  Home-Start UK helpline: 0116 258 7950  Home-Start UK helpline email: networkservicesteam@home-start.org.uknetworkservicesteam@home-start.org.uk  Home-Start UK Legal helpline: 0116 258 7938  Home-Start UK Legal helpline email: legalhelpline@home-start.org.uklegalhelpline@home-start.org.uk PRINT

49 DAS FINAL DAS Helpline: 0800 2321350 Provides legal support which schemes must access for advice on employment disputes & issues or relating to termination of an employment contract – a requirement of our insurers. or EXIT CLICK HERE TO GO TO THE CERTIFICATE, THEN CLICK ON THE HOME-START LOGO TO PRINT IT


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