The Disney Culture “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality” - Walt Disney
“You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer”
Lesson 2 Be a talent hound and put priority on finding the best people
“Development can help great people be even better but if I had a dollar to spend, I’d spend 70 cents getting the right person in the door.” — Paul Russell, Director, Leadership & Development, Google
Message: Some people are better than other people. Some people are a helluva lot better than other people.
Lesson 3 Build on your strengths … work around your weaknesses
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. -Michelangelo
It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth- grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” Sara Lawrence-Lightfoot, Respect