1. He Said What? Kurt Koopmann GCHD – Public Information Officer

3. In a Land and Time Far Away

4. Drinking Water Threat

5. Fun with Tularemia Enthusiasm grows Expect the unexpected Coordinate message with all involved

6. BioWatch

7. Trouble In The Gulf

9. H1N1 – Build it and They Will Come

10. Multiple Media Interviews KPRC Channel 2 Houston KXLN Univision Houston

12. Momma always said, “babies and hurricanes, they come at night.”

15. President Bush Media, Media and More Media

16. Multiple News Conferences

17. A Sticky Situation

19. Press Conference at County Courthouse

20. Oil Spill Media Coverage

21. Rudy Guillani “Leaders must find a balance between speed and deliberation…The need for quick decisions…is strongest in times of crisis. People are afraid and uncertain, and need to feel someone is in charge.”

27. Have a Plan

29. Crisis Message Qualities Simple

30. Crisis Message Qualities Simple Timely

31. Crisis Message Qualities Simple Timely Accurate

32. Crisis Message Qualities Simple Timely Accurate Relevant

33. Crisis Message Qualities Simple Timely Accurate Relevant Credible

34. Crisis Message Qualities Simple Timely Accurate Relevant Credible Consistent

36. Plan to Prevent This!