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© 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Avaya IP Office Release 4.2 Hans Dieleman.

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Presentation on theme: "© 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Avaya IP Office Release 4.2 Hans Dieleman."— Presentation transcript:

1 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Avaya IP Office Release 4.2 Hans Dieleman

2 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Today’s Discussion IP Office Success What’s New in IP Office Release 4.2 –Core –Applications New! Avaya University IP Office Release 4.2 courses New! Updated! Sales Tools & Collateral Roadmap Avaya Confidential

3 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential IP Office – Driving Intelligent Communications in SMB Flagship IP Product for Small and Medium Size Businesses Worldwide 2002: Launched in EMEA & N. America Feb 2007: New IP500 platform and Release 4.0 Dec 2007: IP Office Release 4.1 Mar 2008: UC for Small Business launch Fiscal Year Over 130,000 Systems Installed! Over 4 Million Users Worldwide! According to Canalys Q107 report, Avaya has #2 market share worldwide in the <100 employee segment (8%). We’re second only to NEC, which is a commodity player.* *Source: Canalys, Worldwide Unified Communications Call Control Market, Dec 2007 Shipped to date

4 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential IP Office Release 4.2 Overview Calendar Q Respond to User Requests New low cost IP phones Messaging Enhancements Respond to Mobility trends

5 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Platform Restrictions Some features listed are not supported on all IP Office systems that can run IP Office 4.2, the table and notes below detail the restrictions

6 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential IP Office Release 4.2 Unified Communications increasing Productivity Avaya one-X™ Mobile Client for Small Business Voic to Presentation Unified Messaging Service Mobile Call Control

7 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Avaya one-X™ Mobile Client for Small Business Make & Receive calls through IP Office 500 and your compatible mobile device – using One Number Supported on –Symbian Single Mode Version 4.0 –Windows Mobile Version 5.0 and 6.0 IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks (RFC2833) IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks (RFC2833) * Regional availability

8 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential one-X Mobile for IP Office Features –A Feature Name Extension (FNE) is a number you dial to access an Avaya IP Office feature from your cell phone (e.g. hold, transfer, park, etc.) –All FNEs MUST be associated to a DID/DDI that comes in through IP500 trunks Universal PRI (T1 / E1), BRI or SIP Visit support.avaya.com for complete list of supported devices IP400 Legacy Trunk cards NOT supported Incoming & Outgoing CLI required

9 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Mobile Call Control Control of IP Office features through DTMF Works with any phone One Number IP Office Calls diverted out of the office Public Network On the Move Cell / Mobile phone DTMF

10 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Mobile Call Control Maximum productivity from mobile workers Mobile users can –Place caller on hold –Transfer caller to another extension –Toggle between calls –Set up conference calls –Call Record (with Voic Pro) Logged Out User –Ideal in shared desk environments or during outage –Calls are seamlessly twinned IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks

11 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Mobility Licensing Mobile Twinning License now renamed Mobility License Single license for –Mobile Call Control –one-X Mobile Client for Small Business –Twinning One valid license required per configured user Don’t miss calls when away from desk – even for hot deskers Simplified administration – all mobile phone features covered by one license Key Business Benefits 60 Day Free Application Try-It-Buy-It Program for Mobility, 5 user

12 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Mobility Enhancements Enrich UC solution Increases UC for Small Business Value Proposition UC for Small Business customers will –improve productivity, accessibility, and increase responsiveness –realize all enriched UC benefits Real-time responsiveness Help ensure non-stop productivity Enable Tele-work UC for Small Business components at IP Office R4.2: –VPN Phone License –Phone Manager Pro License –Mobility License IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks (RFC2833) IP Office 500 only ISDN PRI (IP500 PRI-U) ISDN BRI* (IP500 Quad & Dual BRI) SIP trunks (RFC2833) * Regional availability

13 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 13 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Part-Time Teleworking Full-Time Teleworking Mobile Employees Mobile Twinning One-X™ Mobile PSTN INTERNET VPN Gateway Netgear Juniper Kentrox…… Household Router Household Router PC Softphone New Improved Bringing It All Together Capabilities Available for Small Businesses Improved

14 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Messaging Enhancements - Voic Pro New Unified Messaging Service (UMS) –Fully synchronized with –Web access Easy to implement –No Exchange Server integration –No client installation required Compatible with IMAP4 clients Outlook Outlook Express

15 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential UMS – System Overview Desk Phone Mail server (e.g. Exchange) Voic Pro UMS PSTN Internet PC with Mail Client (e.g. Outlook) IP Office IMAP4 Synchronization between UMS and mail client No mail server required for voice mail / synchronization Two mail accounts on the mail client: –one for s and –one for voice mails Simple setup by each user optional

16 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Voic Pro UMS Operating in Outlook New Messages Read Messages Priority Messages ! Fully synchronized with Message Waiting Light New Inbox Familiar icons

17 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Saved messages have disk Icon Click on the Message to Listen via Phone or Windows Media Player New messages have sealed envelope Icon – synchronized with Message Waiting Light on phone Specific features available when message(s) selected Voic Pro UMS includes Web Browser Access from anywhere* Forward message to other users on the SCN *Requiring network access & authentication Remote site supports UMS on Standard Edition

18 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential UMS Licensing Unified Messaging Service (UMS) replaces Integrated Messaging Service (IMS) Requires Voic Pro –Within SCN, remote site supports UMS on Standard Edition –Available on per-user basis –1, 5, 10, 20, and 50 user licenses Multiple increments supported 60 Day Free Application Try-It-Buy-It Program for UMS, 10 user

19 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Messaging Enhancements Embedded Voic Voic to Presentation –IP406v2 & IP500 Embedded TUI revised: –"To direct all messages to press *01” –“To send notifications press *02” –“To turn off functions press *03" –The un-voiced *00 option to enable copying voic to has also been added

20 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Increasing Customer Satisfaction Multiple Music on Hold sources Priority Enhancements Queue changes

21 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Customize announcements & messages 4 sources of Music On Hold Select source by –Incoming Call Route –Hunt Group Deliver appropriate messages to customers while they wait –Car Dealerships – announcing service specials, sales promotions –Customer Service departments – personalize messages by client profile Avaya Proprietary External Source + IP500 – 3 x 90secs ea. IP406v2 – 3 x 30secs ea. IP412 – 3 x 30secs ea. External Source + IP500 – 3 x 90secs ea. IP406v2 – 3 x 30secs ea. IP412 – 3 x 30secs ea.

22 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Call priority Priority on Incoming Call route Make Call Priority clearer 1, 2, and 3 become:- 1-Low 2-Medium 3-High Short Code Priority Modifier Modify Call Priority by means of a short code P(new priority level). Overrides any previous priority level of the call. For example Code: *56N#, Telephone Number: P(1)N, Feature: DialExtn. Code: *56N#, Telephone Number: P(2)N, Feature: DialExtn. Code: *56N#, Telephone Number: P(3)N, Feature: DialExtn.

23 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Call priority Current Behaviour Oldest Call with the highest priority number is placed at the front of the queue. Priority Escalation Avoid excessive queuing times for lower priority calls System/Telephony tab : "Call Priority Promotion Timer (sec)" –Min=10, Max=9999; Default “Off” As the age of Calls queuing against a Hunt Group reaches the Call Priority Promotion Timer value or a multiple thereof, the Call’s priority will be increased one step until it reaches ‘high’ priority Promoting a call will not reset its queuing time Calls retain their priority level over transfers etc, and may only have them reset by the Short Code method described previously Priority Promotion Timer

24 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Hunt Group Queuing Assign Call on Agent Answer –4.0 strict Queuing –Call is allocated from head of queue on answer Assign Call on Agent Alert –Similar to 3.2 behaviour. –Call is allocated when alerting and is the call answered –Calls not alerting are queued and prioritised as per 4.0 behaviour Queuing changes in Release 4.0 has had some implications on certain applications (Phone Manager, SoftConsole, Fax Servers and some 3rd party CTI Applications) New field on the HuntGroup->Queuing tab Queue Type:-

25 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Hunt Group Queuing Hunt Group Overflow Mode: –Group Once one call overflows all additional queued calls overflow immediately. This is equivalent to the overflow mode used by IP Office systems. –Call Each individual call will follow the groups overflow time settings before it overflows. This is equivalent to the overflow mode used by pre-IP Office 4.0 system

26 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential IP Office Release 4.2 IT Simplification driving Service Improvements System Status Application Dial-up diagnostics

27 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Management Enhancements Easier access for diagnostics –Remote dial-up diagnostics and maintenance abilities to applications (e.g. Manager, Voic Pro Client, Upgrade Wizard) –using static NAT table View more system information and application status –System Status Application screens Duplicate numbers in Small Community Network Incoming Line Group has no associated Route Call routed to non-existent Voic Pro Start Point Feature Key & License status Voic storage full/nearly full AND MORE!

28 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential IP Office Release 4.2 User Enhancements improving Efficiency NEW! Avaya IP Telephones Phone Manager Pro Phone Manager PC Softphone

29 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential NEW IP Telephones Support for new Avaya IP telephones –1703, 1708, 1716 –Avaya one-X™ Deskphone Edition look & feel –LED keys –Button Module (BM 32) Simpler and more cost effective IP phone deployment Enhanced VoIP support –Better performance / capacity for DHCP and TFTP IP Office 500 only Planned availability Q4CY08

30 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 1703 IP Handset 3 Display Buttons – Soft Keys (5402 functionality) 2 LEDs – 2 Colours Paper Labels – Plastic cover Display is 2 row by 16 column 9 Hard Function Keys No Power over Ethernet – Separate POE Splitter (5V) Adapter required No Secondary Ethernet Switch Port Language Support

31 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 1708 IP Handset 3 Display Buttons - Soft Keys 8 Buttons/LEDs – 2 Colours Paper Labels – Plastic cover Display is 3 row by 24 column Navigation Cluster – 4 way and OK 14 Hard Function Keys –Menu, Contacts, Call Log etc Power over Ethernet Secondary Ethernet Switch Port Language Support Adjustable Flip Stand

32 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 1716 IP Handset 3 Display Buttons 16 Buttons/LEDs – 2 Colours Paper Labels – Plastic cover Display is 4 row by 24 column Navigation Cluster – 4 way and OK 14 Hard Function Keys –Menu, Contacts, Call Log etc Power over Ethernet Secondary Ethernet Switch Port Language Support Adjustable Flip Stand & Adjustable Display BM32 Support

33 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential BM32 is only supported with an Avaya 1716 IP telephone Provides 32 buttons to access additional switch features Currently Two BM32 units may be connected and daisy-chained to a single 1716 IP telephone. IP Office will support a maximum of 16 x BM32 modules on any system BM32 Expansion Module

34 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Familiar Telephone User Interface Ideal for digital phone users migrating to IP Fixed Feature Keys Programmable feature buttons with two color LEDs Backlit Character Display

35 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Telephone Navigation / Built-in Applications Navigation Wheel –4-way navigation plus “OK” button in center for making selections –Simple access to telephony features, and built-in applications –Available on the 1708, 1716 models Contacts List –Supports up to 100 entries with full Name/Number –User can add/edit/delete entries Call Log (main view is consolidated list; Left/Right arrows show Missed / Answered / Outgoing) –100 entries, max, shows Name / Number / Duration / Date –User can easily add entries to Contacts List Feeds Missed Call Indicator on Top Line Company directory –Access to internal users and groups –Access to external centralized IPO directory Visual Voice Mail –access new/old/saved messages for personal and hunt group mailboxes. –next and previous message. –fast forward, rewind any many more Voice Mail features

36 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Phone Manager Enhancements Additional GUI options for efficient user administration & use –Administer Out-Calling options –Voic Forward Hot Desking –Phone Manager PC Softphone –Agent in hunt group Supported on Windows Vista –Business –Ultimate 60 Day Free Application Try-It- Buy-It Program for Phone Manager Pro & PC Softphone, 10 user

37 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential XML interface XML management interface –Allow systems configuration to be managed through an automated 3rd-party interface –Subset of user & group settings can be changed (update / delete / add) –Only available through DevConnect Configuration integration with vertical applications Key Business Benefits

38 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential EMEA Regional Enhancements T3 phone enhancements, including: –Visual Voice –Line Appearances –Night Service button –“Send to Voic ” button Switchable S0/T0 interfaces for BRI –Allows terminal equipment on the S-bus Improved usability means greater efficiency Increased flexibility Key Business Benefits

39 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Unified Communications Customer Service IT Simplification Mobile Call Control Avaya one-X™ Mobile for Small Business Unified Messaging Service Embedded Messaging Voic to presentation PhoneManager and Softphone Improvements Services enhancements Remote access to Applications, SSA Diagnostic additions Multiple Music and Message on Hold Small Business Contact Center* * Release date TBD IP Office Release 4.2 Snapshot Productivity Customer Satisfaction Service Improvements

40 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Release 4.2 Material Codes See backup for more detail on 1700 phone accessories.

41 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Avaya University Courses Provided Simplified Implement and Maintain curriculum for IP Office. Step 1: IP Office Standard Edition AVA00916WENIP Office Technical Overview (web based)6 hours AVA00920H00IP Office Standard Edition Implementation Workshop16 hours AVA00920AENIP Office Standard Edition Implementation Workshop (Assessment).5 hours Step 2: IP Office Professional Edition AVA00940H00IP Office Professional Edition Implementation Workshop24 hours AVA00139WENIP Office Voice Mail Applications Overview4 hours AVA00948AENIP Office Professional Edition Curriculum Level Assessment1 hour Step 3: IP DECT Mobility Solutions AVA00757WENIP DECT Mobility Solutions5 hours AVA00757AENIP DECT Mobility Solutions (Assessment)1 hour Step 4: IP Office Advanced Applications AVA00484H00IP Office Advanced Applications Workshop24 hours AVA00920AENIP Office Advanced Applications Workshop (Assessment)1 hour Step 5: IP Office Compact Contact Center BTT295W2Introduction to IP Office Compact Contact Center (Enhanced Version)3 hours BTT295W2AIntroduction to IP Office Compact Contact Center (Assessment)1 hour BTT296H2IP Office Compact Contact Center Implementation Workshop16 hours BTT296H2AIP Office Compact Contact Center Implementation (Assessment)1 hour Step 6: Delta Training ACT00992WENIP Office R4.2 Product Delta (web based)3 hours ACT00992AENIP Office R4.2 Product Delta (Assessment).5 hour New! Updated

42 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Updated Sales Tools & Resources Sales Tools –IP Office Product Update –IP Office Battlecards –IP Office Matrix –Power Demo Product Update –Power Demo Fact Sheet –What’s New in IP Office R4.2 Customer Collateral –IP Office Proposal Wizard –IP Office Fact Sheets IP Office ROI calculator

43 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Backup

44 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Most valuable UC features in SMB Top UC features used in SMB are: –Voic – –Conferencing –Integration with business application –Presence –Single number access –Unified Messaging Improved 4.2 Base: 628 small and midsize businesses Note: Respondents who rated these UC features 4 or 5 on a 1-5 scale where 5 is most valuable. Source: bMighty Unified Communications Study, March 2008 How valuable do you consider each of these UC capabilities? Voic Click-to-Call Conferencing (audio/video/web) Integration with desktop or business applications Presence (knowing who is available) Unified Client (single interface for multi-modes of communication) Single Number Access Voice over IP Unified Messaging Identity Instant messaging Softphones (phone on a PC)

45 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 1700 Series Material codes

46 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential One-X Mobile for IP Office WM6 settings.ini file –Putting it together

47 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Windows Mobile features (1) FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; WM6 FNE List

48 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Windows Mobile features (2) WM6 FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

49 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Windows Mobile features (3) WM6 FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to Voic TRANSFER_TO_COVERAGE = ; FNE 29 - Call Voic DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ; FNE 31 - Star Star ServiceNOT REQUIRED TO BE IMPLEMENTED ON IPO

50 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential One-X Mobile for IP Office Symbian settings.1xme file –Putting it together

51 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Symbian features (1) FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; Symbian FNE List

52 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Symbian features (2) Symbian FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

53 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential Symbian features (3) Symbian FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to Voic TRANSFER_TO_COVERAGE = ; FNE 29 - Call Voic DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ;

54 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential UMS – Web Browser Client Play Messages… Messages can be played via the Handset or Media Player Media Player increments progress slider whilst playing the message

55 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential UMS - Web Browser Client Forward messages across Small Community Network Messages can be forwarded to other users on the SCN

56 © 2008 Avaya Inc. All rights reserved. Avaya Proprietary © 2008 Avaya Inc. All rights reservedAvaya Confidential 56 © 2007 Avaya Inc. All rights reserved. Avaya – Confidential.


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