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Feb. 2015 ID flow Background Solution Q&A. 2 Background FSA dispensation expires on May 6 th = we need to identify our MP customer base. ID levels and.

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Presentation on theme: "Feb. 2015 ID flow Background Solution Q&A. 2 Background FSA dispensation expires on May 6 th = we need to identify our MP customer base. ID levels and."— Presentation transcript:

1 Feb ID flow Background Solution Q&A

2 2 Background FSA dispensation expires on May 6 th = we need to identify our MP customer base. ID levels and limits going forward until May 6 th : * Unidentified(reg. in app) = DKK yearly * Unidentified (reg. in app)= DKK total (no new users in this group!) * CPR identification = DKK yearly * NemID identification= DKK yearly * Full ID / 1st class= DKK yearly Daily limit from February 19 th = DKK daily Potentially must ID before May 6 th. Just-in-time principle applied to implementation strategy

3 3 Solutions to support ID flow New appFebruary 19 th Including ID flow for CPR and NemID - closing old app and stop for support of iPhone3GS feb 23 th Support tool updateASAPMonitor error codes and data from CPR flow - replaced by manual process until ready

4 4 ID flow - Possible touch points with ID flow: UN-PROMPTED/VOLUNTARY: Users choose to identify without prompt by entering the ID flow from ‘Beløbsgrænser’ Users implemented in batches: PROMPTED: Users who are exposed to overlay in app – first logon warning FORCED: Users who are exposed to overlay in app – second logon forced CPR flow works across all devices and platforms. NemID works on most phones – currently only problems identified with WP < 256MB available RAM and some very old Android devices

5 Successfull registrations (CPR + NemID)

6 6 WARNED/FORCED user: Successful CPR registration First warning Second warning (forced) Only if expat; DK phone no. DK account, DK card, Foreign address

7 7 Android & Windows Phone

8 8 UN-PROMPTED: Successful CPR registration Actions to promote un-prompted registration: Banners in eBank, db.dk, Danske Guide Social Media Press

9 9 UN-PROMPTED: Successful NemID registration Actions to promote un-prompted registration: Banners in eBank, db.dk, Danske Guide Social Media Press

10 10 FORCED: Successful NemID registration (we will not force the NemID impl. – but we have the possibility to do so) If customer is not PID checked

11 11 Limit reached Overlays when they reach their limit CPR flow New limit: DKK NemID flow New limit: DKK Full ID flow New limit: DKK

12 Errors in registrations flow (CPR and NemID)

13 13 Error in CPR registration – escalate to NemID Possible errors:Support solution to error 3 incorrect matches between name and cpr Escalate Cpr number already in useEscalate Invalid return code from CPR e.g. deceased

14 14 Escalation principles and errors ErrorEscalationSelf service? 3 errors in name or CPR?Escalate to next level (NemID)Yes CPR already registered?Escalate to current ID level +1 (NemID or full ID)Yes Younger than 13?Contact the bankNo Beskyttet navn/adresse?Contact the bankNo Valid CPR codesEscalation 01 = Aktiv, bopæl i dansk folkeregister 03 = Aktiv, speciel vejkode ( ) i dansk folkeregister 05 = Aktiv, bopæl i grønlandsk folkeregister 07 = Aktiv, speciel vejkode ( ) i grønlandsk folkeregister 20 = Inaktiv, uden bopæl i dansk/grønlandsk folkeregister men tildelt personnummer af skattehensyn (kommunekoderne 0010, 0011, 0012 og 0019) 30 = Inaktiv, annulleret personnummer 50 = Inaktiv, slettet personnummer ved dobbeltnummer 60 = Inaktiv, ændret personnummer ved ændring af fødselsdato og køn 70 = Inaktiv, forsvundet 80 = Inaktiv, udrejst 90 = Inaktiv, død Green: OK Red: Contact the bank

15 15 Error in CPR registration – escalate to 1 st class ID; call Support Direkte Possible errors:Support solution to error Incorrect CPR number CPR and name does not match

16 16 Error in NemID registration – call Support Direkte ErrorIn app actionsSupporting actionsSupport solution to error CPR and name does not match Escalate CPR number registered on other MP account Write help text on error screen Only one account. Escalate User is under 13Write help text on error screen 1 +2 Send text message when we have solution. Danish user who does not have a Danish address Key in foreign address – no validation The user has a unlisted home address Write help text on error screen Full ID done by operations User with ‘skattepersonnummer’ Not possible to use MP at this point. The user is disempoweredNot possible to use MP at this point. 3 incorrect entriesEscalate

17 17 Error in NemID registration Possible errors:Support solution to error Phone doesn’t support NemID Full ID – website will be available later Technical error NemID error – no TMON support CENE will provide sheet on error codes and solutions

18 18 Load time – NemID [SYST!]

19 Website – not ready yet

20 20

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25 25 NemID - web mobile browser

26 Q&A

27 27 QuestionAnswer For at bruge MobilePay fremover skal brugeren have - Danske CPR.NR - Danske nummer - Danske kort - Være over 13 år Hvem kan ikke bruge MobilePay?- Brugere der allerede har registreret sig med CPR én gang - Unge under 13 - Personer uden CPR.nr - Personer der er umyndiggjort - Personer med udenlandsk adresse (der arbejdes på løsning) - Organisation/erhverv (skal bruge MP Business) TBD


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