Presentation on theme: "An introduction to the UK’s leading Bacs approved Bureau"— Presentation transcript:
1 An introduction to the UK’s leading Bacs approved Bureau “From simple & affordable - to bespoke API technology”First Capital Cashflow HQ - Sutton HouseFirst Capital Cashflow - In Commercial Confidence
2 Overview....Discover how you can combine SAGE and the First Capital Cashflow Direct Debit/Credit solution, to enable your organisation to process, automate and integrate in to SAGE for both B2C and also for B2B (in to Accounts Receivable Ledger) collections.Explore how using Direct Debits for B2B collections, can put you in control;Be paid faster,Be paid on time/due date,Improve client retention,Cut credit control
3 The PM’s crack down....David Cameron’s pledge to crack down on late payments has been welcomed by business leaders.The PM said he would take action against late payments, which in some cases can lead to staff not being paid and even drive SMEs out of business.He plans to announce a consultation on tackling late payment and whether there is a case for further legislation or penalties.You could wait for legislation or take matters into your own hands today with B2B Direct Debits“It’s not right that suppliers are not getting paid on time for the work they do and the services they provide, and I know that late payment can have devastating effects on our small and medium-sized businesses”David Cameron
4 Understanding integration.... Existing inefficienciesTime consuming manual Rekeying of Direct Debit instruction data in to Sage Error prone – possibility of mistakes when rekeying dataMust be a better way - need a fire and forget solutionIntegration Options and BenefitsSage File Import – Requires manual editing and processing of file (Clunky)Bespoke Apps – Often too costly for SME's, never up to date with latest versions3rd Party App - Preferred option, low cost, off the shelf solution, maintained by vendor, assuming vendor is reliable i.e. FCC
5 Understanding integration.... Introducing our Sage integration Partner: ZynkSage accredited, company trading 10 years, on sale in Sage Web Shop, Flexible solutionsDirect integration to FCC APIScheduled download of processing of DDI's and automated posting to SageIntegration OptionsDownload as Sales Receipts Download as Bank ReceiptsWorkflow can be customised without needing "bespoke"
6 Who we are.... Established 2001, 98% customer retention rate Consistent in exceeding Bacs regulatory and security/Governance requirementsSpecialist Bacs provider (Bureau Number B60684)Unlike other Bureaus, in-house purpose built productIn-house UK developers and support - no outside contractorsBacs Audit – Scoring Excellent, reduce your riskPCI DSS – Security based “measures” and EncryptionData securely hosted off site, across multiple UK sites, continuity of serviceDouble digit growth for the past three years, profitable and debt free.Fully insured, excellent credit rating and accounts
7 Who we are....Solutions are dictated by clients’ requirements - don’t believe one size fits all.Vertical sector solutions for example SME, Corporate, NFP, FI’s, Banks, ClubsSolutions can be white labelled – collections made under a clients own brand.ISO 9001:2008 quality management certified.A member and key contributor to the Bacs Affiliate Group.Pooling together over 70 years of experience in banking and technologyCombined with leading edge technology, experience of working with Banks/FI’s.
8 How we work.... Fully manned UK based clients services team. Interaction with clients via , phone and support ticketing.Dual layer of authorisation required for reconciliations/release of funds.Segregated areas of business processing for clients.Dedicated Account Manager.Transparent and flexible fee structures to suit all requirements.Providing a secure end to end fully compliant service.Consultancy, implementation, project and account management.Known for our cost effective fees and best in class solutions and service.Consultancy, advice/guidance, form filling assistance – “hand holding”
9 Where we sit in the UK Clearing Bank space.... Bacs scheme requires an entity to obtain a Service User Number (SUN) from a sponsoring provider or Bank in order to utilise Direct Debits/Direct CreditsUK Banks issue SUN’s at their own discretion taking into account the financial stability, banking relationship, credit history and turnover of a business.Even with sponsorship in to the scheme, in-house processing can be administratively and financially demanding.Banks/Accounting solutions lack “value add” such as API, On line sign up, Direct Debit Management SolutionFCC provide FM (Facilities Management) sponsorship in the place of a bank or work as a Bureau utilising the clients own SUN.
10 What we do....Payment gateway, a SaaS / Cloud based Bureau – FCC take the costs out, improve security and the efficiency of your Direct Debit Collections.Combination of paper based, web based, paperless Direct Debit optionsSecure controlled sign off data file submission via smartcards and readers.Regarded as the most innovative and technically advanced business in the Bureau processing industry – leading the way.
11 What we do....BureauFCC act as an outsourced submissions only or fully managed service to organisations and businesses utilising direct debits and/or credits via a clients own SUN.Facilities Management (FM) – subject to risk analysis and underwriter approvalFCC is part of the Facilities Management scheme (sponsored by NatWest) which allows FCC to sponsor its own client base in to the Bacs scheme. All clients FM funds are managed in ring fenced client accounts.
12 What we do.... API Solutions Multiple sign up options Market leaders in delivering reliable Application Programme Interface (API) solutionsMultiple sign up optionsOnline hosted, iFrame, Telebased, Paper, – Complete flexibilityFacilities ManagementWhite labelled end-to-end service without bank sponsorship (SUN)Managed or Submission only Bureau SolutionsA flexible, cost effective, secure and reliable alternative to in-house softwareOther payment optionsSecure card-processing, SWIFT, E-wallets, FX, SEPA, International payments etc.Emergency processingA quick and secure means of submitting Bacs filesSystem ConnectivityWorking closely with a wide range of mainstream Accounting Systems, CRM & ERP vendors to ensure connectivityBacs Bank Cloud platformA value add, integrated Bacs processing solution to remove manual steps of processing Direct Debits/Credits between banks & accounting systems
17 Sites Monitoring Provision Servers Our Resilience .... Two fully independent sites separated geographically and linked by 100MB backhaul for data synchronisation.MonitoringActive internal and external monitoring from distributed systems with 24 hour assisted engineer response to site and high Service Level Agreements.ProvisionSeparate N+N1 power backed by generators with and multi-homed diverse internet provisions again in N+N1 format.ServersTwo complete independent server provisions with real-time file and database replication, each provision capable of full Direct Debit processing.
18 Application Programming Interface (API) Specification to allow software components to interface with each otherStraight Through Processing (STP) - Complete end to end SolutionAPI Integration, ensures connectivity with end to end transactions.Easy to implementCan be branded as your site - Look and feel of your company
19 Online paperless (Hosted online) Option (Screenshot from hosted web page)Web Interface with your branding which complies to regulations for the online setup of Direct DebitComplete white labelled solutionFlexible fields to capture appropriate informationPostcode look up functionalityAuto fill optionsReal time modulus check on account number and sort code match
20 FCC Client Admin Portal .... Securely hosted login to the most comprehensive and flexible admin portal in the industryOptional tiered access for users with different permissions
21 FCC Client Admin Portal .... Simple but powerful admin portal developed with usability in mindView, amend and review payer details at the click of a button 27/7/365Wide and flexible range of criteria
22 FCC Client Admin Portal .... A flexible wide range of payment and payer history reports easily accessible and downloadable in CSV or PDF formatSimple file upload facility via client admin portal
23 FCC Client Admin Portal .... Ticket support service in addition to telephone supportFull admin portal training included as standard
24 New features (developed from client feedback).... SMTP Relay - Option to send all communications branded “as client”,For example:Forecast / look ahead reporting tool – number of transactions / amounts to be collectedReports e.g. to allow clients to see which payers have cancelled between specific dates
25 Future features (always forward thinking).... Adding features, keeps FCC as the most advanced and secure BureauTo improve your collections, save time, money, provide efficiency gains and give you better visibility of your transactions – anytime, anywhereKYC reviewBusiness Intelligence / “At a glance” real time Graphic DashboardEnhanced import and export file format supportSmart Phone App review“Plug and Play Library” common file formats and competitor file supportSignup via web browser on Interactive TV, Smartphone, TabletTake on board customer feed back / requests
26 Recap on First Capital USP’s Flexible solutions to meet all requirements, API integration to hosted sign upBest in class Resilient, Compliant, Secure, Contingent & TrustedBranding optionsRecommended by clients, major brands, banks, CRM and ERP vendorsPCI DSS “measures” plus Bacs Security, reduce your riskFCC accounts voluntarily audited – sustainable and debt freeApplied to be FCA (previously FSA) regulatedISO 9001:2008 quality management certified, audited on site annuallyNo expensive “upfront” software costs or licence fees, upgrades or Cap ExFCC in-house UK developers, product, support - no outside contractorsBacs processing is our key, core business, not yours.
27 What else FCC can help with .... Credit Card ProcessingDoes your organisation have recurring, subscription or instalment transactions?Do you need to process credit and debit card payments online or offline?If so, through FCC, we can provide a range of extremely cost effective card payment services.Other Payment SolutionsA range of selected, trusted partners, that cover a wide range of payment issues from SEPA, FX, International payments, E- Wallet, virtual bank accounts, Card Terminal Rentals and more.
28 Thank you We aim to be a long term trusted partner, not just a basic outsourced service providerThank youPaul Simpson – Sales DirectorMob:Tel:Web:Conrad Broadbent – Managing DirectorMob: