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© 2005 Prentice Hall16-1 Chapter 16 Leading, Organizing, and Controlling the Global Marketing Effort PowerPoint By Kristopher Blanchard North Central University
© 2005 Prentice Hall16-2 Leadership Leadership is not about hierarchy or title or status: It is about having influence and mastering change. Leadership is not about bragging rights or battles or even the accumulation of wealth; it’s about connecting and engaging at multiple levels. ….Leaders can no longer view strategy and execution as abstract concepts, but must realize that both elements are ultimately about people.” - Carly Fiorina
© 2005 Prentice Hall16-3 Leadership The leader’s task is to articulate –Beliefs –Values –Policies –Intended geographical scope of activities
© 2005 Prentice Hall16-4 Top Management Nationality “Companies are realizing that they have a portfolio of human resources worldwide, that their brightest technical person might come from Germany, or their best financial manager from England. They are starting to tap their worldwide human resources. And as they do, it will not be surprising to see non-Americans rise to the top.” - Christopher Bartlett, Harvard Business School
© 2005 Prentice Hall16-5 Top Management Nationality
© 2005 Prentice Hall16-6 Leadership and Core Competence Executives were judged on their ability to identify, nurture, and exploit the organization’s core competencies in the 1990’s Core competencies must –Provide potential access to a wide variety of markets –Make a significant contribution to the perceived customer benefits –Be difficult to imitate
© 2005 Prentice Hall16-7 Organization The goal is to find a structure that: –Enables the company to respond to relevant market environment differences –Ensures the diffusion of corporate knowledge and experience throughout the entire system Organization’s must balance: –The value of centralized knowledge and control –The need for individualized response to local markets
© 2005 Prentice Hall16-8 Organization In global marketing there is not a single best structure Leading-edge global competitors share one key organizational design characteristic: –Structure is flat and simple In the 21 st century corporations will have to find new, more creative ways to organize –Must be flexible, efficient, and responsive to meet the demands of globalizing markets
© 2005 Prentice Hall16-9 Patterns of International Organizational Development Organizations vary in: –Size –Potential of targeted global markets –Local management competence Conflicting pressures may arise –For product and technical knowledge –Functional area expertise –Area and country knowledge
© 2005 Prentice Hall16-10 International Division Structure
© 2005 Prentice Hall16-11 International Division Structure Four factors that lead to this structure –Top management’s commitment to global operations has increased enough to justify the position –Complexity of international operations requires a single organizational unity –The firm has recognized the need for internal specialists to deal with the demands of global operations –Management recognizes the importance of proactively scanning the global horizon for opportunities and threats
© 2005 Prentice Hall16-12 Regional Management Centers
© 2005 Prentice Hall16-13 Geographical and Product Division Structures
© 2005 Prentice Hall16-14 The Matrix Design Product or business, function, area, and customer know-how are simultaneously focused on the organization’s worldwide marketing objectives Management must achieve organizational balance that brings together different perspectives and skills to accomplish organizational objectives
© 2005 Prentice Hall16-15 The Matrix Design Geographic knowledge – understanding of economic, social, political, and governmental market and competitive dimensions Product knowledge and know-how – Product managers that have a worldwide responsibility can achieve new levels of product competency
© 2005 Prentice Hall16-16 The Matrix Design Functional competence – corporate staff with worldwide responsibility contributes toward the development of functional competence on a global basis Knowledge of customer or industry and its needs – staff with responsibility for serving industries on a global basis assist organizations in their efforts to penetrate specific customer markets
© 2005 Prentice Hall16-17 The Matrix Design
© 2005 Prentice Hall16-18 Lean Production: Organizing the Japanese Way Compares craft production, mass production, and lean production –Craft production meant one worker created one product –Mass production gained advantages because one worker could do far more specialized work do to the moving assembly line –Lean production uses less factory space, smaller inventories, and quality control methods, increased efficiency by 50% over typical mass production
© 2005 Prentice Hall16-19 Global Management Control Control is defined as the process by which managers ensure that resources are used effectively and efficiently in the accomplishment of organizational objectives Planning process can be divided into two phases –Strategic planning is selection of product and market opportunities –Operational planning is the process in which strategic product or market objectives are translated into specific projects and programs
© 2005 Prentice Hall16-20 Global Management Control
© 2005 Prentice Hall16-21 Formal Control Methods Planning –Determines desired sales and profit objectives and projected marketing program expenditures in unit and money terms Budgeting –Expresses the objectives and expenditures of planning in a formal document
© 2005 Prentice Hall16-22 Influences on Marketing Budgets Market Potential – how large is the potential market Competition – what is the level of competition in the market Impact of Substitute Products – are there substitute products available in the market Process – how are performance objectives determined
© 2005 Prentice Hall16-23 The Global Marketing Audit A comprehensive, systematic examination of the marketing environment and company objectives, strategies, programs, policies, and activities –Tool for evaluating and improving company or business unit operations Characteristics: –Formal and systematic –Conducted periodically
© 2005 Prentice Hall16-24 The Global Marketing Audit Internal –Conducted in-house –Provides critical understanding of firm and industry, but may lack objectivity Independent –Conducted by person or firm free of influence from organization being audited –Provides objectivity but may lack industry expertise
© 2005 Prentice Hall16-25 Setting Objectives and Scope of the Audit One of the major tasks is data collection, a detailed plan is needed for –Interviews –Secondary research –Review of internal documents
© 2005 Prentice Hall16-26 Conducting the Audit Meet with company executives and auditor to determine objectives, coverage, depth, data sources, report format, and time period Gather data Prepare and present the report
© 2005 Prentice Hall16-27 Components of a Marketing Audit The marketing environment audit The marketing strategy audit The marketing organization audit The marketing system audit The marketing productivity audit The marketing function audit
© 2005 Prentice Hall16-28 Conclusion Get directly into a job outside your home country or into a multicountry headquarters job in a global company Get company experience in an industry that prepares you for promotion to a job with multicountry responsibility or to an assignment outside your home country
© 2005 Prentice Hall16-29 Looking Ahead Chapter 17 The Digital Revolution and Global Electronic Marketplace
Chapter 16 Leadership, Organization, and Corporate Social Responsibility.
1 Leadership, Organization, and Corporate Social Responsibility Global Marketing Chapter 17.
1 Leadership, Organization, and Corporate Social Responsibility Global Marketing (Global Edition) Chapter 17.
Leadership, Organization, and Corporate Social Responsibility Chapter 26 Matakuliah: J0474 International Marketing Tahun: 2009.
International business, 5 th edition chapter 11 international strategic management.
Chapter 4 Computer Use in an International Marketplace MANAGEMENT INFORMATION SYSTEMS 8/E Raymond McLeod, Jr. and George Schell Copyright 2001 Prentice-Hall,
1 Chapter 12 Strategic Planning. 2 Learning Objectives Outline the process of strategic planning in the context of the global marketplace. Examine both.
Prentice Hall, Inc. © STRATEGIC MANAGEMENT & BUSINESS POLICY 10 TH EDITION THOMAS L. WHEELEN J. DAVID HUNGER CHAPTER 1 Basic Concepts of Strategic.
1 Chapter 2 Strategic Planning and the Marketing Process.
1 Chapter 13 Organization, Implementation, and Control.
Chapter 11 International Strategy and Organization.
© McGraw Hill Companies, Inc., 2000 The Strategy of International Business Chapter 12.
1 12 Implementing Strategy in Companies That Compete in a Single Industry.
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Chapter 1 Managers and Managing in the 21st Century.
Chapter foundations of Chapter M A R K E T I N G Marketing Strategy and the Marketing Plan 5.
Chapter 2- slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Two Company and Marketing Strategy Partnering to Build.
MANAGEMENT RICHARD L. DAFT. Designing Adaptive Organizations CHAPTER 9.
Chapter 2 Using Information Technology for Competitive Advantage Copyright 2001, Prentice-Hall, Inc. MANAGEMENT INFORMATION SYSTEMS 8/E Raymond McLeod,
© 2005 Prentice Hall12-1 Chapter 12 Global Marketing Channels and Physical Distribution Power Point by Kristopher Blanchard North Central University.
16-1©2005 Prentice Hall 13 Organizational Design and Structure Chapter 13 Organizational Design and Structure.
Strategy: Analysis and Practice Slide 1/1 ©The McGraw-Hill Companies, 2005 Chapter 6. Competitive strategy: The analysis of strategic position.
Chapter 1- slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter One Creating and Capturing Customer Value.
Part Six Distribution Decisions 15 Marketing Channels and Supply Chain Management.
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson Learning TM 1 Chapter 7 Process Management.
15 1 Chapter 15 Database Administration Database Systems: Design, Implementation, and Management, Seventh Edition, Rob and Coronel.
11 International Strategy and Organization Copyright © 2014 Pearson Education, Inc.
1 1 The World of the Modern Systems Analyst and as a Project Manager Lecture 1.
1 of 21 Information Strategy Developing an Information Strategy © FAO 2005 IMARK Investing in Information for Development Information Strategy Developing.
7 Chapter Manufacturing and Service Technologies ©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a.
© 2006 by Nelson, a division of Thomson Canada Limited.1-1 Strategic Management & Strategic Competitiveness Chapter One.
Project Management CHAPTER SIXTEEN McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
10-1 McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
1 Fraud Risk Assessment Chapter Describe the factors that influence an organization’s vulnerability to fraud. Explain the difference between preventive.
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved Chapter The Future of Training and Development.
©2010 Prentice Hall Business Publishing, Auditing 13/e, Arens/Elder/Beasley Internal Control and Control Risk Chapter 10.
1 Chapter 6 Consumer and Business Buyer Behavior.
Section 2.1 Marketing Planning Chapter 2 the marketing plan Section 2.2 Market Segmentation.
Designing Organizational Structure: Specialization and Coordination.
Global E-Commerce Back to Table of Contents. Going Global The Impact of E-Commerce on International Trade 2 Global E-Commerce Section 4-1 Section 4-2.
MANAGEMENT RICHARD L. DAFT. Innovative Management for Turbulent Times CHAPTER 1.
Chapter 10 Designing Organizations for Competitive Advantage.
Basic Concepts of Strategic Management Chapter 1.
Analyzing International Opportunities 12 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall.
Chapter 7- slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Seven Customer-Driven Marketing Strategy Creating Value.
Part Three: Management Strategy and Decision Making Chapter 7: Strategic Management Chapter 8: Managing the Planning Process Chapter 9: Decision Making.
Prentice Hall, Inc. © STRATEGIC MANAGEMENT & BUSINESS POLICY 10 TH EDITION THOMAS L. WHEELEN J. DAVID HUNGER CHAPTER 4 Environmental Scanning and.
1 Chapter 4 The Internal Organization: Resources, Capabilities, and Core Competencies PART II STRATEGIC ANALYSIS.
Copyright © 2015 Pearson Education, Inc. publishing as Prentice Hall 4-1.
Management, Leadership, & Internal Organization……….. Chapter 8.
STRATEGIC MANAGEMENT & BUSINESS POLICY 13 TH EDITION THOMAS L. WHEELEN J. DAVID HUNGER.
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