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© 2006 Avaya Inc. All rights reserved.© 2005 Avaya Inc. All rights reserved. MM on the Move Avaya Modular Messaging Features, Capabilities and Customer Benefits John Gavin Application Specialist
2 © 2006 Avaya Inc. All rights reserved. 2 © 2005 Avaya Inc. All rights reserved. Avaya IP Messaging Portfolio Eyes-free, hands-free, speaker- independent, speech access Voice mail & Calendars Directories Calling & conferencing Connect all your voic systems together Protocol conversion for network co-existence Hub & spoke or bridged network topologies for reduced management & administration Directory management Enterprise lists Next generation IP messaging solution to support traditional and IP telephony alike Scalable & reliable IP messaging solution Centralized messaging to consolidate & extend Unified with clients or store Integrated mobility applications Modular Messaging Message Networking UCC Speech Access Avaya IP Messaging
3 © 2006 Avaya Inc. All rights reserved. 3 © 2005 Avaya Inc. All rights reserved. Modular Messaging Message Networking UCC Speech Access Avaya IP Messaging Avaya Modular Messaging Modular Messaging
4 © 2006 Avaya Inc. All rights reserved. 4 © 2005 Avaya Inc. All rights reserved. Modular Messaging Messaging Flexibility & Investment Protection Choice of store as you have it –Avaya Message Storage Server (standalone) –Microsoft Exchange, IBM Lotus Domino (fully unified) Resilient as you want it –Standard availability message store with single application server –High availability message store, N+1 redundancy with application servers –Offline call answer, offline TUI access Familiar as it should be –Choice of telephone user interfaces: Aria ®, AUDIX ®, Serenade® –Choice of languages for the user and caller –Integration with existing Avaya and IT applications for support Size as you need it –Small to large –Can grow and evolve in step with your IP Telephony system
5 © 2006 Avaya Inc. All rights reserved. 5 © 2005 Avaya Inc. All rights reserved. Web User Interface Unified desktop (Outlook, Notes, any client) Message Waiting Indication Stay On Top Of Your Messages Notify Me You have received a voic Call Me (Rule-based message notification outcall)
6 © 2006 Avaya Inc. All rights reserved. 6 © 2005 Avaya Inc. All rights reserved. Keep Track Of Your Calls Caller Notification -Call forwarding based on user defined rules (time, day) -Forwarding to one or more numbers -filter calls by caller name (Call screening) Find Me
7 © 2006 Avaya Inc. All rights reserved. 7 © 2005 Avaya Inc. All rights reserved. Find Me …please speak your name after the tone so I may say who is calling. (Call Screening) …please stay on the line. I am trying to locate John Doe. (call forwarding) Personal Assistant …please press  and you will be transferred to my personal assistant! Caller Applications …caller menus …information numbers …leaving messages …call transfer …options based on holidays and time-of- day. Call Notification …receive an SMTP message with information on your missed call! Offer Your Callers The Service They Deserve! Multilingual System Prompting Auto attendant directory dialing …please enter the number of the person you wish to call… …please spell the name of the person you wish to reach…
8 © 2006 Avaya Inc. All rights reserved. 8 © 2005 Avaya Inc. All rights reserved. Lower Cost Less Risk Improved Communications Increased Productivity Simpler Lifecycle Management Lower TCO Through Consolidation and Simplification Lowest Cost Least Risk Most Effective Communications Highest Levels of Productivity Simplest Lifecycle Management Servers PBX MSS MN MAS UCC SA System 1 Servers PBX MSS MN MAS UCC SA System 2
9 © 2006 Avaya Inc. All rights reserved. 9 © 2005 Avaya Inc. All rights reserved. End-user clients IMAP, Outlook Add-In, Web Client Notes Add-In Modular IP Standards-based Architecture IP SMTP/MIME Modular Messaging MAS Messages MN Web Server Speech Access PBX Message Storage Server Options Speech Access Message Networking to Avaya & other messaging systems Web Access Multi-vendor Switch Integrations Scalable Messaging Application Servers Avaya Message Storage Server (MSS) Microsoft Exchange IBM Lotus Domino (With MM 1.1, and subsequent MM release) or Message Storage Options or
10 © 2006 Avaya Inc. All rights reserved. 10 © 2005 Avaya Inc. All rights reserved. Network Server LAN Modular Messaging Central Store Application Servers (MAS) PBX If a Mailbox store is not available: Callers can still leave messages on MAS Offline Access to call answer messages Consolidation when store service resumes If a MAS is unavailable: MM system is still fully operational ! However capacity is reduced MAS returns to service transparently Availability and Redundancy x offline store x offline store
11 © 2006 Avaya Inc. All rights reserved. 11 © 2005 Avaya Inc. All rights reserved. Migrate your users at ease Octel® 200/300* Serenade Octel® 250/350 Aria Intuity™ AUDIX® MAP 5, 40, 100 Migrate to the latest and greatest IP messaging: Leverage the user experience Leverage the admin experience Migration pricing incentive Migration services for configuration and data Network seamlessly with other voic systems Migration of system data and messages * IBM Lotus Domino currently supported with MM R.1.1 Serenade-like TUI Aria-like TUI AUDIX-like TUI Modular Messaging IBM Lotus Domino* Microsoft Exchange Avaya Message Storage Server
© 2006 Avaya Inc. All rights reserved.© 2005 Avaya Inc. All rights reserved. Modular Messaging 3.0 Feature Details Now Available! Key: (M) = MSS (E) = Exchange
13 © 2006 Avaya Inc. All rights reserved. 13 © 2005 Avaya Inc. All rights reserved. Choice of Familiar Telephone User Interface Octel® 250/350 Aria Intuity™ AUDIX® MAP 5, 40, 100 Octel® 200/300 Serenade User Productivity Avaya Message Storage Server with MM R2 R3 Microsoft Exchange with MM R1.1 R3 IBM Lotus Domino with MM R1.1 R3+ or AUDIX-like TUI Serenade-like TUI Aria-like TUI IBM Lotus Domino in subsequent dot release Subscriber TUIs Administered per subscriber Subscriber TUIs Administered per subscriber Common TUIs Caller (R2) Offline Access (R3) Common TUIs Caller (R2) Offline Access (R3) Avaya Messaging Application Server
14 © 2006 Avaya Inc. All rights reserved. 14 © 2005 Avaya Inc. All rights reserved. MM 3.0 TUI Enhancements Subscribers’ Experience (M)(E) –Modular Messaging Aria, AUDIX, & Serenade-like TUIs –Consistent Features across TUIs such as: Off-line Storage & Access to Call Answer Messages Record Caller Application Announcements Mailbox Initialization for Recorded Name & Password Audible Hour Glass Enable/Disable Find Me –User option to hear Date/Time prior to message playback (Aria) Administrators’ Experience –Each TUI assigned on a COS basis in a single system (M)(E) –Data migrations from O200/O300 to Avaya Message Storage Server (M) Callers’ Experience (M)(E) –Common Caller Interface –Improved Multi Lingual Call Answer –TTY Hold & Go-Ahead Prompts –Holiday Routing for Caller Applications –Find Me Music on Hold User Productivity
15 © 2006 Avaya Inc. All rights reserved. 15 © 2005 Avaya Inc. All rights reserved. Web Subscriber Options (M)(E) Subscribers can manage their mailbox from the Intranet –Greetings –Mobility Options –Notification –Languages –Time Zone –Personal Distribution Lists Doesn’t require deployment of additional software to the desktop for managing the mailbox Microsoft Internet Explorer 6.0 Server Deployment Options –Co-resident with Web Client Server –Standalone Web Server –Co-resident with MAS (at lower capacities) User Productivity
16 © 2006 Avaya Inc. All rights reserved. 16 © 2005 Avaya Inc. All rights reserved. Web Client Enhancements (M) Standard Avaya “Look & Feel” Edit Subject Line –Outlook Plug-in too! Drag & Drop messages into Save/Delete Folders No pop-up windows New Message Notification Linked to Web Subscriber Options Avaya MSS only Microsoft Internet Explorer 6.0 Microsoft Outlook and IBM Lotus Notes Thick Clients also available User Productivity
17 © 2006 Avaya Inc. All rights reserved. 17 © 2005 Avaya Inc. All rights reserved. Expanded International Support (M)(E) New Languages TUI –Australian English (from MMR2) –Korean –Hebrew (from MMR2) –Spanish (Castilian) Outlook / Subscriber Options –Korean Web Client / Avaya Voice Player –Chinese (simplified) –Chinese (traditional) –Japanese –Korean –Dutch Multi-Lingual Call Answer Per subscriber basis –Multi-Lingual on/off –Primary, Second, Third language User control via Subscriber Options Match caller’s preference if a local subscriber and language is associated with called mailbox Remote and Outside Caller’s select language choice from menu options User Productivity
18 © 2006 Avaya Inc. All rights reserved. 18 © 2005 Avaya Inc. All rights reserved. Languages User Productivity
19 © 2006 Avaya Inc. All rights reserved. 19 © 2005 Avaya Inc. All rights reserved. Accessibility for disabled callers and subscribers –Section 255 of the Telecommunications Act requires access to telecommunications equipment –Section 508 of the Rehabilitation Act establishes purchasing criteria for U.S. federal government agencies Features –Provides one mailbox for voice and TTY –No button press required in order for a TTY caller to leave a message –Language selection prompts played only when needed Includes TTY “GA” (“Go Ahead”) along with beep to record Notes –Requires G.711 encoding –Not available with IP integrations Industry Leading TTY/TDD (M)(E) User Productivity
20 © 2006 Avaya Inc. All rights reserved. 20 © 2005 Avaya Inc. All rights reserved. IP Switch Integrations (M)(E) Session Initiation Protocol (SIP) –SIP Enabled MM serves all Avaya endpoints –48 sessions per MAS with new S3500; 20 with S3400 –Simplified Administration –Fax support targeted for Service Pack post General Availability –Octel Analog Networking for MM-Exchange –IP shuffling Increase Capacity over H.323 –Increase to 30 sessions per MAS with new S3500 SIP Phone Softphone Avaya SIP Enablement Services (SES) 3.1 Avaya Communication Manager 3.1 Digital/Analog Phones H.323 Phones Exchange Avaya MSS or Avaya MAS Modular Messaging 3.0 Avaya SIP Phone Cisco Exchange Avaya IP Telephony Advancements
21 © 2006 Avaya Inc. All rights reserved. 21 © 2005 Avaya Inc. All rights reserved. Multiple Time Zones (M)(E) Single site to serve needs of many User’s default time zone defined on Class of Service basis Users can modify their Time Zone in Subscriber Options 75 Distinct Time Zones to account for Daylight Savings System Consolidation
22 © 2006 Avaya Inc. All rights reserved. 22 © 2005 Avaya Inc. All rights reserved. LAN Back-up (M) DVD Back-up still available Complete System Back-up & Restore –System Data –Messages –Greetings –Recorded Names Can be attended or scheduled and unattended Gigabit LAN available on S3400 & S3500 servers –S3400 originaly shipped as R2.0 have 1Gb –S3400 servers originally shipped as R1.X are 100 Mb Exchange Back-up available via 3 rd Party Tools LAN Network Attached Storage MAS MSS Easing Administration
23 © 2006 Avaya Inc. All rights reserved. 23 © 2005 Avaya Inc. All rights reserved. Additional Administration Features MWI Interrogate & Refresh Tools (M)(E) Customer Downloadable Patches from support.avaya.com (M) Improved SMS deployment and simplified installation of desktop clients (M)(E) Latest Operating System Support –RedHat Enterprise Linux v4 (MSS) –Microsoft Windows 2003 (MAS) (M)(E) Block Call Answer Fax receipt on Class of Service basis (M) Avaya Directory Enabled Management (API) Support (M) –Allows for LDAP Synchronization –Third Party Development required (e.g. Star Fish) to meet customers’ specific environmentStar Fish Easing Administration
24 © 2006 Avaya Inc. All rights reserved. 24 © 2005 Avaya Inc. All rights reserved. New S3500 Messaging Server Message Application Server –Increased T1/E1 ports per MAS for Intuity/Serenade TUI users –Increased IP capacity / MAS 48 SIP on S3500 vs 20 on S H.323 on S3500 vs 20 on S3400 –Increased Performance –Smaller Rack Footprint (2U) Message Storage Server (high-availability) –2500 IMAP sessions (up from 1000) –Increased Performance –Smaller Rack Footprint (2U) Introducing the S3500 server from Avaya –All Servers: 3.4 Ghz Intel P4 processor, 2U form factor, 2 GB RAM, Quad hot/swap fans –MAS: 2 slot telephony card capacity, 80GB disk space. DVD-ROM –MSS-H: 292GB disk space (4 hot-swappable disks), DVD-RAM, Dual hot/swap Power –MSS-S: 160GB disk space (2 disks), DVD-RAM S3500 Reasons to consider a new S3500 messaging server: Hardware Upgrade NOT necessarily required for Modular Messaging 3.0 –Modular Messaging 3.0 will run on existing S3400 servers, but without performance gains –S3500 and S3400 servers can be mixed together in configurations Message Storage Server (standard) –Increased Performance –Smaller Rack Footprint (2U) Hardware Platform Update
25 © 2006 Avaya Inc. All rights reserved. 25 © 2005 Avaya Inc. All rights reserved. Serviceability, Maintainability, & Reliability Simplified Installation –Install Planning Tool –4 Hour target install for new software with a standard MM configuration (single MAS with MSS) Configuration Simplification –Reducing the complexity of configuring an MM system. –Address configuration consistency between MAS and MSS Error Handling/Logging and Recovery –Reworking logging signatures for all logging in the system –Work log flexibility/verbosity to make logs more gatherable –Bolstered Error Recovery Strategies “MM Snap” tool –Provides a reliable, easy to use way to extract useful debug information from a field system Avaya Supportability Enhancements
26 © 2006 Avaya Inc. All rights reserved. 26 © 2005 Avaya Inc. All rights reserved. Modular Messaging 3.0: Feature Summary User Productivity –Familiar TUIs (Aria, AUDIX, Serenade) –Web Subscriber Options –Enhanced Web Client for message retrieval –Expanded International Support –TTY/TDD for callers and users –Subject Line Edit IP Telephony Advancements –SIP Integration to Avaya Communication Manager –H.323 session capacity increase System Consolidation –Multiple Time Zones –2,500 simultaneous IMAP sessions –Avaya MSS or Microsoft Exchange Easing Administration –LAN Back-up –MWI Interrogate and Refresh –Downloadable patches –Call Answer Fax as COS –Windows 2003 & RedHat Enterprise 4 –Avaya Directory Enabled Management API (LDAP Synchronization)
27 © 2006 Avaya Inc. All rights reserved. 27 © 2005 Avaya Inc. All rights reserved. Investcorp International Uses an Avaya Mobility Solution to Maintain Contact All Around the Globe Challenge –Investcorp International wanted a communications platform that would link its worldwide employees by enabling them to use any telephone, anywhere in the world, therefore enhancing user mobility. Solution –Avaya Modular Messaging enables Investcorp employees to communicate anywhere in the world as easily as they do in the office. By tapping the capabilities of Microsoft Exchange, Avaya Modular Messaging can collate all voice mail and messages to a recipient on the same computer screen. Value Created –Consistent, branded customer experience through Avaya Modular Messaging which collates all voice mail and e- mail messages to a recipient on the same computer screen, in chronological order. –Faster linkage of people, processes and resources with Avaya Modular Messaging which connects the employees that typically generate 5,000 to 7,000 messages daily, during a workday that stretches across a dozen time zones. –More agile, secure and reliable operations because Avaya Modular Messaging enables mobile professionals to access all types of messages – voice, , and fax – through a single interface. –Allow mobile knowledge workers to manage their time more efficiently, because they can select the access tool of their choice – their computer or any telephone, anywhere in the world – and work with all their voice, , and fax messages in one session. –Leverages the capabilities of Microsoft Exchange to make voice messages as versatile as messages. They can be stored, forwarded, filed, and reused by everyone involved in a business deal. –Provides control over communications. Staff can choose where and when they deal with all messages without having to switch between the phone and PC. Case Study
28 © 2006 Avaya Inc. All rights reserved. 28 © 2005 Avaya Inc. All rights reserved. With Avaya Modular Messaging, International Legal Eagles Keep in Touch No Matter Where They Fly Challenge –The lawyers at Richards Butler wanted their clients to feel that they can contact a lawyer at the firm at any time, whenever the need arose. Solution –Richards Butler is using Avaya Modular Messaging to access and manage voice, fax and messages through either a multimedia PC, a mobile or fixed-line phone, or through any Internet connection. With all messages stored in a single Microsoft Exchange inbox, users can access their messages, see the subject of each message, when it was sent and by whom. Users can then easily access, store, file and organize all their messages through their preferred media interface. Value Created –Consistent, branded customer experience by enabling lawyers to change plans at a moment's notice ─ to walk into an entirely new situation ─ and need only a mobile phone to remain entirely connected to the office. Eliminates the uncertainty of not knowing when, where and how lawyers at the firm can access messages –Intelligent, personalized interactions with customers by allowing lawyers to respond at any time, anywhere in the world, to any sort of conflict, concern or questions regarding their clients. –Faster linkage of people, processes and resources by enabling lawyers to manipulate messages, extract the important ones and delete the others, to reply by voic , and to collaborate with colleagues in other countries for increased business continuity. –More agile, secure and reliable operations by providing absolute control over where messages are sent and received ─ a pre-requisite in the practice of international law. Helps its lawyers ensure that exactly the right people see the right information. Case Study
29 © 2006 Avaya Inc. All rights reserved. 29 © 2005 Avaya Inc. All rights reserved. Visiting Nurse Service Relies On Avaya IP Telephony To Deliver Vital Healthcare Services Across the Big Apple Challenge –Strengthen system reliability and enhance business continuity to keep essential services flowing under any, and all, circumstances; upgrade to advanced contact center capabilities needed to manage and improve the quality of client service; replace existing telephony service with a less costly, easier to manage platform. Solution –A comprehensive converged communication solution from Avaya ensures business continuity and continuous communications across the VNS Metropolitan Area Network. The Avaya solutions created an “always on” intelligent communications environment to support mobile workers and clients by utilizing the latest unified communications and mobility applications. Value Created –Faster linkage of people, processes and contact center resources creates more productive internal collaboration for critical services delivery –More secure, reliable, and agile business operations to ensure business continuity –Converged network management improvements significantly reduce costs and deliver net annual savings of $900,000 –Highly efficient contact center delivers more personalized client interactions –Mobile workforce drives increased responsiveness to patients with easy-to-use communication tools Case Study
30 © 2006 Avaya Inc. All rights reserved. 30 © 2005 Avaya Inc. All rights reserved. Avaya Modular Messaging Office Partners Provides Better Service to Tenants Challenge: –Offer multiple clients and tenants a flexible, intuitive, easily accessible messaging solution Solution: –Avaya Modular Messaging 3.0 allows tenants to keep familiar user interface and easy access to messages while providing a path to integrate with advanced applications Business value created: –Improved client service: familiar interface and integration to . Clients and tenants have choice of TUI –Reduced operational cost: servers “flattened” and consolidated in favor of lower administrative and maintenance effort –Future-proofed: open standards and SIP support Case Study
31 © 2006 Avaya Inc. All rights reserved. 31 © 2005 Avaya Inc. All rights reserved. Questions & Answers And Thank You!
32 © 2006 Avaya Inc. All rights reserved. 32 © 2005 Avaya Inc. All rights reserved. Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ FIFA Women’s World Cup USA 2003
33 © 2006 Avaya Inc. All rights reserved. 33 © 2005 Avaya Inc. All rights reserved. Languages User Productivity
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