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Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance Risk Management: The Traumatic Aftermath Dr. Will.

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Presentation on theme: "Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance Risk Management: The Traumatic Aftermath Dr. Will."— Presentation transcript:

1 Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance Traumatic

2 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance What is NOVA? The Mission of NOVA is to champion dignity and compassion for victims of crime and crisis. dignity compassion Since 1975

3 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance 800-TRY- NOVA What is NOVA?

4 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance NOVA Specialty EMOTIONAL TRAUMA

5 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Three Key Principles Victims have their own language and culture. Do you know what “compassionate” looks like?Victims have their own language and culture. Do you know what “compassionate” looks like? How you understand victim language and engage victim culture is crucial to your effectiveness.How you understand victim language and engage victim culture is crucial to your effectiveness. Processes should be victim language and culture sensitive.Processes should be victim language and culture sensitive.language culture understand engage Processes sensitive

6 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance The Traumatic Aftermath Traumatic

7 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Goals of this workshop An overview of— Diagram traumatic impact Prioritize traumatic response Address traumatic aftermath ACTION ITEMS

8 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Diagram traumatic impact Diagramming involves two categories— Assessing Control/Loss impactAssessing Control/Loss impact Identifying Risk/Affinity GroupsIdentifying Risk/Affinity Groups

9 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Loss of EmotionalControl EmotionalControl FinancialControl FinancialControl PhysicalControl PhysicalControl Life Life Control/Loss Continuum

10 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Loss of EmotionalControl EmotionalControl FinancialControl FinancialControl PhysicalControl PhysicalControl Life Life Seeking“Closure” Seeking“Closure” Where are Risk Managers as a Risk/Affinity group? “Accident” “Crash” PublicRelations Victim Relations Risk/Affinity Groups

11 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Prioritize traumatic response Determine priorities according to Risk/Affinity, your organization’s Mission and organizational resources. RelationshipResponsibility High Low High Low Risk/Affinity & Control/Loss

12 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Prioritize traumatic response RelationshipResponsibility High Low High Low Risk/Affinity & Control/Loss Injured clients Surviving client and staff families Injured staff Injured bystanders People watching news Clients in the organization Acquaintances of injured

13 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Address Traumatic Aftermath Affirmation of Safety and Security Opportunity for Ventilation and Validation Information for Prediction and Preparation SafetySecurity VentilationValidation Prediction Preparation

14 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Affirmation of Safety and Security Using Affinity groupings (where possible)— Discuss Safety needs Recognize Security perceptions needs perceptions SS

15 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Opportunity for Ventilation & Validation Using Affinity groupings (where possible)— Give permission to express reactions and concerns—appropriate facts (NOT a ‘debrief’) “You have common reactions to an uncommon situation.” Acknowledge common reactions “There will be a ‘new’ normal.” reactions concerns common VV

16 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Information for Prediction & Preparation Using Affinity groupings (where possible)— Inquire about the immediate future “What kinds of things do you think will be helpful in the future?” Educate on resources (do you have a list?) future resources PP

17 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Where does this fit? Where does this fit in your crisis management plan?

18 Practical solutions for challenging issues. Colorado Springs, Colorado October 14-16, 2010 WRMC ©2010 National Organization for Victim Assistance Thank you! Will Marling, Executive Director National Organization for Victim Assistance Willmarling (at) trynova.org Will Marling, Executive Director National Organization for Victim Assistance Willmarling (at) trynova.org


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