Presentation is loading. Please wait.

Presentation is loading. Please wait.

Assertiveness: Your Responsibility 1.  Explain why assertiveness is a nursing responsibility.  Differentiate among assertive, aggressive, and nonassertive.

Similar presentations


Presentation on theme: "Assertiveness: Your Responsibility 1.  Explain why assertiveness is a nursing responsibility.  Differentiate among assertive, aggressive, and nonassertive."— Presentation transcript:

1 Assertiveness: Your Responsibility 1

2  Explain why assertiveness is a nursing responsibility.  Differentiate among assertive, aggressive, and nonassertive (passive) behavior.  Describe three negative interactions in which nurses can get involved.  Maintain a daily journal that reflects your personal interactions and responses. Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 2

3  Helps nurse advocate for the patient  Promotes honest, open communication and behavior  Considers others’ feelings and needs  Benefits nurse, patient, and staff Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 3

4  Translate into behavior patterns  Nonassertive (passive)  Aggressive  Assertive Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 4

5  Automatic response not based on choice  Emotional response based on fear  Dishonest, self-defeating  Overall message: “I do not count. You count.”  Consequence: nurse unable to recognize and meet patient needs Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 5

6  Automatic response not based on choice  Emotional behavior based in anger  Violates the rights of others  Attacks person instead of behavior  Overall message: “You do not count. I count.”  Consequence: distances aggressor from staff and patients Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 6

7  Assertiveness: current name for honesty  Pro-active, not emotional response  Positive, confident, open stand  Overall message: “I count. You count.”  Consequence: Nurse feels in control of emotions and responses, and can be more effective patient advocate. Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 7

8  Nonassertive (passive) and aggressive behaviors are based on emotional hooks.  These styles are ultimately damaging to all parties.  Be alert to unresolved feelings that can lead to a cycle of: worry > fear > anger > rage Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 8

9  Own your own feelings.  Don’t blame others.  Be direct.  Use “I” statements to make your feelings known.  Make sure verbal and non-verbal messages are consistent. Elsevier items and derived items © 2009, 2005 Saunders, an imprint of Elsevier, Inc. All rights reserved. 9


Download ppt "Assertiveness: Your Responsibility 1.  Explain why assertiveness is a nursing responsibility.  Differentiate among assertive, aggressive, and nonassertive."

Similar presentations


Ads by Google