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If the Shoe Fits... Sharon A. Hogan Julie Hurd Nancy R. John University of Illinois at Chicago EDUCAUSE.

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Presentation on theme: "If the Shoe Fits... Sharon A. Hogan Julie Hurd Nancy R. John University of Illinois at Chicago EDUCAUSE."— Presentation transcript:

1 If the Shoe Fits... Sharon A. Hogan Julie Hurd Nancy R. John University of Illinois at Chicago EDUCAUSE 2000  Nashville, Tennessee  October 13, 2000

2 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Change in Scholarly Information Format  Administrative Impacts: Library/Campus  Scholarly impact for community of users  Technology as both enabler and barrier  Implications for other campus initiatives

3 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John The Challenge of Electronic Resources paper electronic

4 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Shelved By Circulation Vendor Cataloged By Catalogers Order By Acquisitions Receipt By Acquisitions Selection By Collections Development Checked in by Serials Cataloged No Yes

5 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John

6 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John State ILCSO Free from Commercial Consideration for Access Collections Development Users State Consortium CIC Consortium Questions/Negotiations with vendor/publisher/aggregator License Review Business Office Free From Association Web Page List Announce University Community Cataloged by catalogers Web Links Review by Library Systems Notify Reference, IS and ERQ University Legal Review Acquisitions creates record

7 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Steering User Focus Integration Loading Dock Training Sorting area New Measures Green Sheet/Red Sheet Evaluation of Approved Plans Processing Delivery Quadrant (PDQ) Management of Electronic Processes Cataloging/Metadata Holdings Monitor RFP for State System Circwork Binding WebZ GAR General Accounts Receivable Green Sheet/Red Sheet Electronic Resources Quadrant (ERQ) Web Page Guidelines Public View of Digital Space How to operationalize web pages Are we internet experts? WebZ Alphabetical Lists Subject Access/Team (Static Pages) Subject Access/Pathfinding Team (dynamic pages) DBAT Team Electronic Resources & Collections Quadrant Evaluate E-journals AAU Aggregators Multiple Platforms Statistics - use of Electronic Resources

8 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Policies  Pricing  Access to content  Use of content  Privacy  Management data

9 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Electronic Resource Green Sheet (Attach license agreement, publisher’s notice, recommendation, other pertinent information) ___New___Renewal___Modification Date for modification to take effect:_________ DATE: FROM: Title of resource: URL: Type of material: Database/Index_____E-journal_____E-monograph _____Other_____ Format: CD-ROM (Acq. to place firm order)_______Internet/Web______ 1. COLLECTIONS DEVELOPMENTDate received: _____ Date forwarded: _____ Do not select (initials): ____________Reason: ___________________________________ Select (initials): _________________ Guideline__________Reviewed by HRM_________ General information about resource: Publisher/Provider__________________________________________________________ Available from aggregator: Yes____No_____If yes, which ones______________________ If product is also available in another format: Is there a record for it in NOTIS? No______Yes______NOTIS Control #________ Electronic contents: full______selective______TOC only ____________________ Number of simultaneous users:____________________

10 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Campus Complications  Who on campus is authorized to license?  Faculty solicitations  Free-then cut off  Different content from multiple sources  Post to listservs  Behind firewalls  Communication with users

11 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Implications for other campus initiatives  Policies need to be established  Process will be slow to establish  Re-organization to optimize process will be slower  Technology is a change driver

12 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John

13 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John The Challenge of Electronic Resources paper electronic

14 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John The User Challenge  User values may conflict with library choices l critical mass l interface functionality  New skills for old players  Shifting roles and responsibilities

15 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John User Value: Critical Mass  Enough issues of an e-journal  Enough titles from an aggregator  Current with POP counterpart - or sooner! l pre-print access  All the content of POP l research articles l letters to editor l news...

16 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John User Value: Interface Functionality  Searching capability (as in POP) l author or subject l known item  Browsing l latest issue l TOC scanning  New search features (only in digital) l fulltext searching l linked references

17 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John “But it’s still four clicks away…” Click count: How many mouse clicks to go from where I start on your Web page to my intended destination?

18 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Aggregators or Aggravators? A User’s Perspective  Are there enough titles that interest me?  Does the search engine do what I want?  Are there links? l to other articles l to abstracts  Can I print and download easily?  Can I lists of references?

19 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John New skills for old players  Web agility  Downloading and configuring software l clients l helper “apps” l customizing an interface  Troubleshooting when “it doesn’t work”  “early adopters” vs. “laggards”

20 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Shifting roles and responsibilities  user-directed marketing vs bibliographers  researchers as publishers  professional associations as aggregators  associations as archivists  librarians as technical consultants  librarians as development partners

21 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John The Technical Challenge  Too many players  Too many technologies  Too many values  Too many variations  Too many options  Too many things to go wrong

22 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Source  “Publisher” has changed to “ Web provider(s)”.  Multiple sources may mean multiple versions.  Multiple sources will mean shopping around, and change means different versions made available locally.

23 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Library  Decision to acquire in the library crosses many people.  Troubleshooting access crosses departmental boundaries.  Access models need to be understood by all staff. l Passwords -- IP-restrictions -- Proxy server

24 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John User  Needs to understand how the parts work together to get access.  Needs to understand and value ids and passwords  Needs to understand and value licenses  Needs to be able to articulate problems

25 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Campus network  Decisions made about technologies have wide impact.  Need to understand users’ environment.  Individual players needs to understand larger picture.

26 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Workstation  Impact of software on access  Impact of platform, memory, modem speed  Issues of upgrading or changing workstations

27 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Local ISP  Tension between the library moving to IP- restricted resources while the Computer center was outsourcing Internet access  Support given by local ISPs to their customers  How to explain the technologies/support needed by a user of campus resources

28 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Software  Library choices impact software needs.  Computer center choices impact software availability.  Computer center support impacts library support to users.

29 EDUCAUSE October 13, 2000 © Sharon A. Hogan, Julie Hurd, Nancy R. John Close  Electronic resources are a fact of the modern university.  Many players own different pieces of the infrastructure.  We don’t yet understand how to plan effectively in such an environment.  Our users are paying the price.


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