Presentation is loading. Please wait.

Presentation is loading. Please wait.

Greater Orlando IFMA Chapter CFM Roundtable Webinar July 13, 2010 presented by The Greater Orlando IFMA Chapter and Our major sponsors Cubix, OR&L, and.

Similar presentations


Presentation on theme: "Greater Orlando IFMA Chapter CFM Roundtable Webinar July 13, 2010 presented by The Greater Orlando IFMA Chapter and Our major sponsors Cubix, OR&L, and."— Presentation transcript:

1 Greater Orlando IFMA Chapter CFM Roundtable Webinar July 13, 2010 presented by The Greater Orlando IFMA Chapter and Our major sponsors Cubix, OR&L, and Workplace Resource of Central Florida

2 Today’s Presenters Geoff is a career facility manager. Starting as a systems furniture installer, Geoff has won awards in organizations large and small over the last 31 years in all manner of facility and operations management. CFM Roundtable Webinar July 13, 2010 Geoff Allen, CFM LEED AP Office Manager AECOM Achieved CFM 1995, 2005

3 Darlene has over 11 years experience in Facilities and Property Management. In her current role, she is responsible for maintaining approximately 80,000 sq ft of office space as well as overseeing the Switchboard/Reception and Mail Center operations. CFM Roundtable Webinar July 13, 2010 Darlene King, CFM Facilities Manager Universal American Corp. Achieved CFM 2009 Today’s Presenters

4 I.Self – assessment (25%) II.Study (50%) III.Comprehensive exam review (75%) IV.PMA (Positive Mental Attitude) V.Exam (100%) Progress toward the CFM goal CFM Roundtable Webinar July 13, 2010

5 Today’s Competency The FM’s Leadership and Management Model for facility services and functions should be based on the belief that properly planned and organized facility functions, along with management of personnel assigned to the facility functions helps bring consistent administration of the facility functions with sustained quality in delivery of the facility services. CFM Roundtable Webinar July 13, 2010 Leadership and Management

6 A competent FM should have a general understanding and working knowledge of the following competencies: Planning and organizing the facility function Managing personnel assigned to the facility function Administering the facility function Managing the delivery of facility services CFM Roundtable Webinar July 13, 2010 Leadership and Management

7 Planning and Organizing the Facility Function There is a need to plan and organize the facility function itself. Organizational structure deals with the structure of the department and how it fits into the company as a whole, depending on the type of business you are in. CFM Roundtable Webinar July 13, 2010 Leadership and Management

8 CFM Roundtable Webinar July 13, 2010 Facilities Functions in the “Public Sector” Budget Driven Very bureaucratic Responsible to legislative body Tend to own Rigid standards, policies and procedures Overstaffed More specialists Less focus on personnel and workplace environmental issues By virtue of seniority or political savvy Less innovative More use of chain of command Highly regulated Projects subject to short term budgets Rigid procurement system, highly detailed Lowest bid approach Long planning cycles Proactive programs backlogged or not funded Very cost conscious End of fiscal year challenges Legally smart Politically savvy Leadership and Management

9 CFM Roundtable Webinar July 13, 2010 Facilities Functions in the “Private Sector” Product or service driven Less bureaucratic Responsible to company management Less standards, policies and procedures Uses charge backs and allocations Generally understaffed Less specialists More focus on personnel and workplace environmental problems Based on displayed competencies More innovative More participative problem solving Management pressures to operate lean More subject to downsizing Greater flexibility Tend to lease as opposed to own Environment controlled by profit End of fiscal year emphasis on reducing costs Must be a good communicator Must be very service oriented Must continually justify for in-house facility function Facility function run like a business within a business Leadership and Management

10 Facility Functions in “International Organizations” Difficulty in mixing cultures Decision making is generally by consensus so takes longer Reviewing each word or process to find offensive language Cultural bias reflected in O&M with a lesser commitment to keep facilities clean or well maintained Lesser commitment to reporting deficiencies or problems Some cultures treat employees as “servants” so FM expertise is neither sought nor appreciated Generally, European countries and cultures demand higher levels of service, response, and maintenance CFM Roundtable Webinar July 13, 2010 Leadership and Management

11 CFM Roundtable Webinar July 13, 2010 Facility Functions in “High Technology Organizations” 24/7 mission critical operations Complex infrastructure components and systems Quality talent of facility staff Extensive managed vendor service and maintenance programs Leadership and Management

12 CFM Roundtable Webinar July 13, 2010 Managing Personnel Assigned to the Facility Function Facility Manager’s Role and Responsibilities Leadership and Management Leadership in Conflict Management Leadership and Management

13 CFM Roundtable Webinar July 13, 2010 FM’s Roles and Responsibilities Futurist Multilingual Process Owner Facilitator Problem Solver Obstacle Remover Project Manager Strategist Tactical Implementer Master Designer/Builder Financial Mogul Marketing Specialist Coordinator Communications Specialist Talent Scout Team Leader Coach Counselor Change Agent Leadership and Management

14 CFM Roundtable Webinar July 13, 2010 Pulse Points (1) Be a business leader within your company Concentrate on your responsibility to your employees Make timely, common sense decisions Hire well, keep a loose rein and manage by walking around Set the tone for quality Develop a network of expert advice You alone must sell your FM Department (1) The Facility Management Handbook, Second Edition, David G. Cotts Leadership and Management

15 CFM Roundtable Webinar July 13, 2010 Roles and Responsibilities (cont’d) Right Leadership/Management + right people + right roles + right training + right tools + right processes + right environment = Right Results Right People Right Roles Right Training Right Tools Right Processes Right Environment Right Leadership Right Results Leadership and Management

16 Facility Management Leadership 1)The skills and traits that have been characteristic of successful FM’s are no longer enough 2)Those inside the department often have a different view of the role of a successful facility manager 3)The requirements of a FM department are substantial 4)Business acumen and a sense of public relations are increasingly important 5)By their nature and education, most FM’s do not fit the profile for success CFM Roundtable Webinar July 13, 2010 Leadership and Management

17 Leadership is influence…nothing more, nothing less The Five Levels of Leadership Influence: At each level people follow because…. Facility Management Leadership CFM Roundtable Webinar July 13, 2010 …they have to (lowest level) …they want to …of what you have done for the organization …of what you have done for them …of who you are and what you represent (highest level) Leadership and Management

18 Facility Management Leadership The L aw of Vision CFM Roundtable Webinar July 13, 2010 Leaders in Facilities Management must develop a strong vision and be able to see the big picture Leaders with vision are good planners Leadership and Management

19 CFM Roundtable Webinar July 13, 2010 Old ParadigmNew Paradigm PlanEnvision Full Time Manage & Lead Empowerment OrganizeCreate Positive Environment ControlCoach

20 1.Assessment 2.Acknowledgement 3.Attitude 4.Action 5.Analysis Leadership in Conflict Management CFM Roundtable Webinar July 13, 2010 Leadership and Management

21 Questions ??? CFM Roundtable Webinar July 13, 2010

22 Leadership and Management A CFM should have a general understanding and working knowledge of the following competencies: Planning and organizing the facility function Managing personnel assigned to the facility function Administering the facility function Managing the delivery of facility services CFM Roundtable Webinar July 13, 2010

23 A CFM should have a general understanding and working knowledge of the following competencies: Administering the facility function Managing the delivery of facility services CFM Roundtable Webinar July 13, 2010 Leadership and Management

24 Administering the facility function Administer policies, procedures, and practices Administer the acquisition, distribution, and use of material resources Maintain documentation systems CFM Roundtable Webinar July 13, 2010 Leadership and Management

25 o Administering the facility function Administer policies, procedures, and practices Policies, procedures, & practices are used to control the day-to-day ops of the FM department. They help assure consistency and predictability of services, and are evidence of compliance. CFM Roundtable Webinar July 13, 2010 Leadership and Management

26 Policies– guide “what needs to be consistent code of conduct for service personnel do’s and don’ts for general staff Procedures– guide “how” things are accomplished replace a drive belt apply chemical treatment to a cooling tower system CFM Roundtable Webinar July 13, 2010 Leadership and Management

27 Practices- guide “when” something should be done ISO 9000 standards Preventive or predictive maintenance CFM Roundtable Webinar July 13, 2010 Leadership and Management

28 Administering the facility function FM’s are not only expected to use the best policies, but also to maintain a consistently efficient and effective approach to FM service with them CFM Roundtable Webinar July 13, 2010 Leadership and Management

29 Administering the facility function FM’s must understand the need to constantly update existing policies, procedures, and practices, and also when to develop new ones CFM Roundtable Webinar July 13, 2010 Leadership and Management

30 Administering the facility function FM’s must administer day-to-day policies, procedures, and practices so the facility function: Work is accomplished effectively & efficiently Personnel maintain health and life safety standards Standards are met Compliance with regulatory statutes is maintained CFM Roundtable Webinar July 13, 2010 Leadership and Management

31 Administering the facility function Administer the acquisition, distribution, and use of material resources Develop, acquire, and implement tools to sustain the facility function. Tools range from those needed to support physical maintenance of assets to technology tools to capture, assign, monitor, track, close and follow up work requests. CFM Roundtable Webinar July 13, 2010 Leadership and Management

32 Managing the delivery of facility services Plan for the delivery of services Assure services are delivered Evaluate Service Delivery CFM Roundtable Webinar July 13, 2010 Leadership and Management

33 Managing the delivery of facility services Plan for the delivery of services Strategic planning, ensures goals are aligned with those of the organization Tactical planning, outlines the specific steps and timeframes to accomplish those actions Reporting, KPI’s, Balanced Scorecard CFM Roundtable Webinar July 13, 2010 Leadership and Management

34 Managing the delivery of facility services Assure services are delivered Documentation Quality control Record management system Help desk statistics Data collection CFM Roundtable Webinar July 13, 2010 Leadership and Management

35 Managing the delivery of facility services Evaluate service delivery Survey Quality control Talk to customers Stats from help desk, budget variance Reporting, KPI’s, Balanced Scorecard CFM Roundtable Webinar July 13, 2010 Leadership and Management

36 Complementary / overlapping competencies Planning and project management Quality Assessment & Innovation Operations and Maintenance Communication Technology CFM Roundtable Webinar July 13, 2010 Leadership and Management

37 Sample Question 1 The skills necessary to be a successful facility manager in today’s world are? (pick 2) A. Care taker B. Policy writer C. Business leadership D. Operator E. Public relations CFM Roundtable Webinar July 13, 2010 Leadership and Management

38 Sample Question 1 The skills necessary to be a successful facility manager in today’s world are? (pick 2) A. Care taker B. Policy writer C. Business leadership D. Operator E. Public relations CFM Roundtable Webinar July 13, 2010 Leadership and Management

39 Sample Question 2 You just received the results of a customer survey that indicates your services do not meet customers expectations. You call a staff meeting to discuss. What is the most important thing you can do to ensure that your staff aids in improving the deliver of service? A. Come to the meeting with an improvement plan outlined B. Hire staff to clean up the backlog C. Ask for ideas from staff on how to improve the service and develop an improvement plan with them. D. Set targets for staff to meet to ensure all services will be delivered on time and on budget. E. Public relations CFM Roundtable Webinar July 13, 2010 Leadership and Management

40 Sample Question 2 You just received the results of a customer survey that indicates your services do not meet customers expectations. You call a staff meeting to discuss. What is the most important thing you can do to ensure that your staff aids in improving the deliver of service? A. Come to the meeting with an improvement plan outlined B. Hire staff to clean up the backlog C. Ask for ideas from staff on how to improve the service and develop an improvement plan with them. D. Set targets for staff to meet to ensure all services will be delivered on time and on budget. E. Public relations CFM Roundtable Webinar July 13, 2010 Leadership and Management

41 Sample Question 3 Three keys to successful management include? (choose 3) A. Onward and upward B. Plan your strategy C. Monitor results D. Don’t think just DO E. Review progress CFM Roundtable Webinar July 13, 2010 Leadership and Management

42 Sample Question 3 Three keys to successful management include? (choose 3) A. Onward and upward B. Plan your strategy C. Monitor results D. Don’t think just DO E. Review progress CFM Roundtable Webinar July 13, 2010 Leadership and Management

43 Sample question 4 What are some facility functions you may see in an international organization? (choose 3) A. Rigid standards, policies and procedures B. Difficulty in mixing cultures C. Reviewing each word or process to find offensive language D. More use of chain of command E. Some cultures treat employees as “servants” so FM expertise is neither sought nor appreciated CFM Roundtable Webinar July 13, 2010 Leadership and Management

44 Sample question 4 What are some facility functions you may see in an international organization? (choose 3) A. Rigid standards, policies and procedures B. Difficulty in mixing cultures C. Reviewing each word or process to find offensive language D. More use of chain of command E. Some cultures treat employees as “servants” so FM expertise is neither sought nor appreciated CFM Roundtable Webinar July 13, 2010 Leadership and Management

45 Sample question 5 Which statements are true in Facilities Management Leadership? (choose 3) A. The skills and traits that have been characteristic of successful FM’s are no longer enough B. The requirements of a FM department are insubstantial. C. Those inside the department often have a different view of the role of a successful facility manager D. Business acumen and a sense of public relations are not important E. By their nature and education, most FM’s do not fit the profile for success CFM Roundtable Webinar July 13, 2010 Leadership and Management

46 Sample question 5 Which statements are true in Facilities Management Leadership? (choose 3) A. The skills and traits that have been characteristic of successful FM’s are no longer enough B. The requirements of a FM department are insubstantial. C. Those inside the department often have a different view of the role of a successful facility manager D. Business acumen and a sense of public relations are not important E. By their nature and education, most FM’s do not fit the profile for success CFM Roundtable Webinar July 13, 2010 Leadership and Management

47 Sample question 6 What are the five basic steps for conflict management? A. Assessment, acknowledgement, aptitude, action, analysis B. Accessibility, acknowledgement, aptitude, action, analysis C. Assessment, acknowledgement, action, attitude, analysis D. Assessment, acknowledgement, attitude, action, analysis CFM Roundtable Webinar July 13, 2010 Leadership and Management

48 Sample question 6 What are the five basic steps for conflict management? A. Assessment, acknowledgement, aptitude, action, analysis B. Accessibility, acknowledgement, aptitude, action, analysis C. Assessment, acknowledgement, action, attitude, analysis D. Assessment, acknowledgement, attitude, action, analysis CFM Roundtable Webinar July 13, 2010 Leadership and Management

49 Questions ??? CFM Roundtable Webinar July 13, 2010

50 I.Self – assessment (25%) II.Study (50%) III.Comprehensive exam review (75%) IV.PMA (Positive Mental Attitude) V.Exam (100%) Progress toward the CFM goal CFM Roundtable Webinar July 13, 2010 CFM

51 Evaluations will be ed to you, please fill them out promptly The next CFM Webinar will be Tuesday August 10, presented by The Greater Orlando IFMA Chapter and Our major sponsors Cubix, OR&L, and Workplace Resource of Central Florida


Download ppt "Greater Orlando IFMA Chapter CFM Roundtable Webinar July 13, 2010 presented by The Greater Orlando IFMA Chapter and Our major sponsors Cubix, OR&L, and."

Similar presentations


Ads by Google