Presentation on theme: "Sponsored by the GLC with the PMI “Quality Specific Interest Group” and the Detroit Chapter of the American Society of Quality “The History and Future."— Presentation transcript:
Sponsored by the GLC with the PMI “Quality Specific Interest Group” and the Detroit Chapter of the American Society of Quality “The History and Future of Quality Management” by Joe De Feo
“Dedicated to providing training and consulting services to continuously improve the performance of our clients’ processes, products, people, and profits.”
TONIGHT’S AGENDA 1.Get Acquainted – wake up it’s been a long day 2.Review the History of Quality – All 2000 years of it! 3.Look at the Present – Why Six Sigma? Because it was planned that way! 4.Look to the Future – Can it be predicted?
Accelerating Technology Pricing Pressures WHY? - FORCES OF CHANGE THE ORGANIZATION Declining Financial Results Competition Globalization Mergers & Acquisitions Sophisticated Consumer Alters the Strategic Plan Macro-economic Events?
4…Make a list of the macroeconomic issues that were impacting society (the customer) in the early 1900’s 4...i.e. moving from the farms to the cities 4… 1900’s MACRO-ECONOMICS
4…Make a list of the macroeconomic issues that were impacting society (the customer) in the early 1950’s 4...i.e. end of the war…boon to consumers 1950’s MACRO-ECONOMICS
BREAKTHROUGH IMPROVEMENT Six Sigma Project Methodology Based on Time Tested Principles Time Quality Planning Quality Improvement New Zone of Quality Control Lessons Learned Sporadic Spike Quality Control Cost of Poor Quality Chronic Waste The Juran Trilogy ® Defects 6 Sigma 3 Sigma 1 Sigma Quality Control
4…Make a list of the macroeconomic issues that were impacting society (the customer) in the early 1970’s 4...i.e. competitive quality, alternative products 4… 1970’s MACRO-ECONOMICS
Financial Results Time 1970 2001 Product Quality Process Quality EVOLUTION TO GAIN COMPETITIVE ADVANTAGE 1990 Quality Circles C Improvement Teams Total Quality Re-engineering Six Sigma I ISO NQA
COMPETITIVE ADVANTAGE ? Financial Time 1900 2000 Results = good 3 sigma 2 sigma 1 sigma Product Quality Process Quality
4…Make a list of the macroeconomic issues that were impacting society (the customer) in the early 1970’s 4...i.e. smart consumers, technology driven 4… 2000’s MACRO-ECONOMICS
4The e-World is driving super fast, effective, defect free processes - e-drugs as commodities! 4Many companies will experience incredible never seen before customer defections. 4Quality levels will not slow down - beyond ppb - consumers demand it, defects not tolerable! 4Lessons Learned: Breakthrough Improvement at faster rates is required - if you do not your competition will! 4Specialists such as Black Belts to drive improvement are a must. TODAY’S MACRO-ECONOMICS
DO WE STILL NEED QI ? 4Do you have loyal customers and no dissatisfaction? 4Consistent product & process quality, no rework, no credits and allowances to customers? 4Lead the competition on price and quality in the marketplace? 4Healthy margins? 4Well defined demand planning as demonstrated by successful new product launches? 4Mergers affecting QUALITY?
Financial Results Time 1970 2001 Product Quality Information Quality Process Quality EVOLUTION TO GAIN COMPETITIVE ADVANTAGE 1990 Quality Circles C Improvement Teams Total Quality Re-engineering Six Sigma II Six Sigma I ISO NQA
WHY SIX SIGMA? Focus on Design -Focus on Costs =Focus on Customer Right Features $ Deficiencies Six Sigma Quality Delighted Customers Customers Good PriceMkt. ShareFast Cycle Time Low Warranty Costs Low Scrap/ Rework Effectiveness and Efficiency Improvement Higher RevenueLower Total Cost Delights Deliverables Resulting in
THE FUTURE OF QUALITY MANAGEMENT “We are headed into the next century which will focus on quality… we are leaving one that has been focused on productivity” Dr. Joseph M. Juran Which Century was he referring to?
“The problems that exist in the world of today......Cannot be solved by the level of thinking that created them.” Who said this? WHO SAID THAT?
4…What do you think will drive us to higher levels of quality? 4Speed… THE FUTURE OF QUALITY
THE FUTURE: MY PREDICITON The speed imperative Fewer fences Making it easy and easier Bye, bye, red tape Quality leaders will lead Do not discount technology – tripling sales! Gimme’ more Remember Einstein’s quote
COMPETITIVE ADVANTAGE ? Financial Time 1900 2000 Results = good 4 sigma 3 sigma 2 sigma 1 sigma Product Quality Information Quality Process Quality 5-6 sigma…?
THE PURSUIT OF RESULTS “GE’s 1999 double-digit growth increases again demonstrate the benefits of the Company’s continuing emphasis on globalization, growth in services, Six Sigma quality and e-business.” “GE Medical systems earnings grew 25% in 1999 with strong global acceptance of its Six Sigma- designed products. In the fourth quarter…” Source: GE Newswire, January 20, 2000
NEW TECHNIQUES/TOOLS PROJECT MANAGEMENT A WAY OF LIFE FOR QUALITY PROFESSIONALS QUALITY A WAY OF LIFE FOR PROJECT MANAGERS I/TRIZ TOOLS TO DRIVE INNOVATION FASTER WAYS TO DIAGNOSE ROOT CAUSE DIRECTED EVOLUTION !!!
YOUR NEXT STEPS Macro-economics drives the customer, the customer drives the macro-economics Do not stop improving because your competitor may surpass you Challenge your processes and set tough goals Stay ahead of the curve keep learning the next tool The End