1. Telecomputing Thin-client Market Analysis 2004 April 20, 2004

2. Chapter 1 – About the evaluation 2

3. Who made the tests? One of the world leaders in Thin-client technologies – Telecomputing from Sweden. Doing the most in-depth thin-client market review and testing for the second time. Primary customer is the Swedish Government. 8 Leading thin-client vendors participated this year Over 25 different products that were tested. 3

4. Who Participated? 1 HP Igel Chip PC Wyse Neoware Network Thintune VXL Tested Categories: CE.NET Thin-clients Linux Thin-Clients XP embedded Thin-clients Thin-client management suites PC client management solutions 4

5. What was tested? Local Settings functionality Local Desktop functionality Local browser functionality Extended RDP and ICA local functionality Performance in RDP and ICA Reliability stability and recovery Image modularity – upgrading, growth potential Remote management functionality Pricing, support, warranty, training & documentation 5

6. Evaluation Fundamental Assumptions: Remote management functionality is by far the most important consideration Hardware performance and functionality is not significant. Only under-performed devices were strongly affected. Price is not critical (all similar anyway) Equal heavy weight for ICA and RDP Significant weight for in-service upgrade and recovery Local desktop becomes an important aspect Local browser and media player received medium weight (though portal usage has higher value) 6

7. How it was tested? Test results #FunctionWeightScoresTotal 1ICA18%4.580.82 2RDP18%3.330.60 3Terminal emulations / Unix4%9.230.37 4Browser & Multimedia6%4.250.26 5Desktop10%3.010.30 6S/W Deployment & Recovery15%4.000.60 7Price, warranty, support, doc8%4.000.32 8Extended functionality5%4.210.21 9Performance, physical12%7.080.85 10Hardware Expansion4%7.740.31 100%51.434.64 Evaluation Functional Category Relative weight Results (Points) Weighted Results 7

8. Evaluation Relative Weights 8

9. How it was tested? #FunctionWeightExistManage withPointsTotal 1.1Session sharing with published applications7% 0000.00 1.2ICA client installable as a Plug-In remotely5% 0000.00 1.3ICA client installable as a Plug-In via SMB (shared folder) 2% 0000.00 1.4ICA client installable as a Plug-In via external storage 2% 0000.00 1.5Dictation supported0% 0000.00 1.6Local logon to device4% 0000.00 1.7ICA Program Neighborhood Agent (PNA)2% 5050.10 1.8Enable Pass-through authentication inside PNA 2% 5050.10 1.9Enable PNA application icon recognition (as defined in server) 1% 0000.00 1.10Enable PNA application shortcut placement - desktop (as defined in server) 1% 0000.00 1.11Enable PNA application shortcut placement - start menu (as defined in server) 1% 0000.00 1.12Control PNAgent process duration (for WAN) 1% 0000.00 1.13Enable Pass-through authentication - all ICA connections 3% 0000.00 1.14Change local ICA connection icons1% 0000.00 1.15Create shortcut on desktop2% 58130.26 1.16ICA controlled window size (seamless window) 4% 0000.00 Specific Feature Description Relative Weight of specific Feature Points (0=N/A, 5=Exists) Management Points (Local only = 0, Image = 4, Script = 6, GUI = 8) Total Points Weighted Points 9

10. Chapter 2 – Evaluation Results 10

11. ICA and RDP Results 11

12. Local Browser & Multimedia Results 12

13. Terminal Emulations and Unix Results 13

14. Local Desktop Results 14

15. S/W Deployment & Recovery Results 15

16. Price, Warranty, Support and Documentation Results 16

17. Street Price Comparison 17

18. Extended Functionality Results 18

19. Performance & Physical Results 19

20. TC Performance Grouping P4 MHz Performance Scale 500 1G 1.5G National Geode 300 MHz Xtreme PC EL RISC Xtreme PC EX5000 Xtreme PC EX5400 Xtreme PC EX5600 Transmeta 533MHz Transmeta 1 GHz Average Benchmark for TC local performance compared to P4 MHz VIA 800 MHz – 1 GHz The “Historic” 486 Group The Hot PC Group The x86 RISC Group The pure RISC Group 20

21. First Generation – Geode Based  Low Cost  Widely used, field proven, first TC processor  Very low performance (486 - 200 MHz level) Winbench, FP and Integer  Overheat – short life  End-of-life CPU – No roadmap. National out of this business.  “Not recommended for new designs”  Low Cost  Widely used, field proven, first TC processor  Very low performance (486 - 200 MHz level) Winbench, FP and Integer  Overheat – short life  End-of-life CPU – No roadmap. National out of this business.  “Not recommended for new designs” 21

22. Hardware Expansion Results 22

23. Final Report Total Points 23

24. Management Suite Results 24

25. Industry Roadmap Perspective Chip PC Neoware Wyse VXL Xcalibur 2.x ezRemote Manag. Rapport 2.x HP 1 st Generation  Script based  Full image deployment  Single server  Vendor specific TC 1 st Generation  Script based  Full image deployment  Single server  Vendor specific TC Xcalibur 3.x 2nd Generation  50-100% GUI based  Software add-on management  Dual servers  Device grouping  Multiple Discovery methods  [Users & Groups management] 2nd Generation  50-100% GUI based  Software add-on management  Dual servers  Device grouping  Multiple Discovery methods  [Users & Groups management] Rapport 3.x Rapport 4.x Altiris 6x Xcalibur 4.x 3rd Generation  Full AD support  Policy based  Permissions, delegation  Real-time /help-desk  History logging  Tree - forest  Extended Software deployment (abstract, on-demand, network based, local cache based)  Multiple servers (farm- redundancy, load-balancing, scalability)  Users management  Groups management  Extended managing concept  Advanced asset manag. (SMS 2.0) 3rd Generation  Full AD support  Policy based  Permissions, delegation  Real-time /help-desk  History logging  Tree - forest  Extended Software deployment (abstract, on-demand, network based, local cache based)  Multiple servers (farm- redundancy, load-balancing, scalability)  Users management  Groups management  Extended managing concept  Advanced asset manag. (SMS 2.0) inControl. 25

26. Chapter 3 – Summary 26

27. Final Analysis Results 27

28. Conclusions Chip PC thin-clients got the highest score in every category among all other vendors Chip PC presented the largest set of client and remote functionality among all products and vendors. Chip PC thin-clients also scored best results among the more expensive groups of Linux and XP embedded products. Chip PC’s management suite – the Xcalibur 3.65 is by far the best thin-clients management suite. 28