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ISTQB ® Marketing Working Group

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1 ISTQB ® Marketing Working Group
ISTQB®  in a Nutshell ISTQB ® Marketing Working Group August 2012 – v13

2 Introduction to ISTQB® ISTQB® : Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB® : Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

3 Advancing the software testing profession
What is ISTQB® ? ISTQB® : International Software Testing Qualifications Board (www.istqb.org) Non-profit association Founded in Headquarters in Belgium With own constitution, rules and regulations Composed of volunteer international Testing Experts Responsible for “ISTQB® Certified Tester” scheme worldwide ISTQB® is the world’s leading organisation for Software Testing Certification Advancing the software testing profession ISTQB® - August 2012

4 ISTQB® – Vision ISTQB® Vision
“To continually improve and advance the software testing profession by: Defining and maintaining a Body of Knowledge which allows testers to be certified based on best practices, connecting the international software testing community, and encouraging research.” ISTQB® - August 2012

5 ISTQB® – Mission (1) ISTQB® Mission
We promote the value of software testing as a profession to individuals and organizations. We help software testers to be more efficient and effective in their work, through the certification of competencies. We enable testers to progress their career through a Professionals’ Code of Ethics and a multi-level certification pathway that provides them with the skills and knowledge they need to fulfil their growing responsibilities and to achieve increased professionalism. We continually advance the Testing Body of Knowledge by drawing on the best available industry practices and the most innovative research, and we make this knowledge freely available to all. We set the criteria for accrediting training providers, to ensure consistent delivery of the Body of Knowledge, worldwide. ISTQB® - August 2012

6 ISTQB® – Mission (2) ISTQB® Mission
We regulate the content and coverage of exam questions, the examination process, and the issuing of certifications by official examination bodies. We are committed to expanding software testing certifications around the world, by admitting member boards into the ISTQB®. These boards adhere to the constitution, bylaws, and processes defined by the ISTQB®, and participate in regular audits. We nurture an open international community, committed to sharing knowledge, ideas, and innovations in software testing. We foster relationships with academia, government, media, professional associations and other interested parties. We provide a reference point against which the effectiveness of testing services can be evaluated, by maintaining our prominence as a respected source of knowledge in software testing. ISTQB® - August 2012

7 Non-profit independency International presence
ISTQB® Values Profession-alism Knowledge sharing Continuous learning Openness Non-profit independency Integrity Active member boards Consistency International presence ISTQB® - August 2012

8 ISTQB® Value Chain ISTQB® - August 2012

9 ISTQB® Eco-system Segregation of duties
Creation of new syllabi Definition of worldwide rules Working Group activities Examination Body Performs exams Issues certificates Member Board Translation/ Release of new syllabi Accreditation of training providers Creation and release of exam questions Adoption of ISTQB® rules Contribution to ISTQB® Working Groups Perform exam/ issue certificates Certified Tester Segregation of duties International harmonization and mutual recognition Accredited Training Provider Creation of course materials Delivery of courses ISTQB® - August 2012

10 ISTQB® General Assembly Product Dev. Steering Committee
ISTQB® Working Groups Training providers Member Boards Exam Providers ISTQB® General Assembly Glossary Release Management Executive Committee Foundation Governance Marketing Product Dev. Steering Committee Strategy Advanced Audit Expert TBOK Exam Processes ISTQB® - August 2012

11 Introduction to ISTQB® ISTQB® : Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB® : Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

12 ISTQB ® - The Evolution 1998 ISEB (Information Systems Examinations Board, part of the British Computer Society) develops the Certified Tester Syllabus. The first Software Testers are certified in 1998 2002 The I ISTQB® (International Software Testing Qualifications Board) is founded by 8 member boards: Austria, Denmark, Finland, Germany, Sweden, Switzerland, the Netherlands and UK 2003 The syllabus for the “Advanced Level“ is completed 2004 First exams for “ISTQB® Certified Tester Advanced Level“ 2006 The number of member boards grows steadily 2007 The Foundation and Advanced Syllabi are improved 2009 The number of Member Boards climbs further The number of certifications reaches 2010 BCS withdraws ISEB Test Practitioner scheme in favor of ISTQB Certified Tester Advanced Level. The first “Expert Level” syllabus is released 2011 More than certifications issued across the world Issue of additional Expert Level Syllabi 2012 New version of the Advanced Level syllabus Activation of the “ISTQB® Partner Program” First issue of the “ISTQB® Software Testing Excellence Award” ISTQB® - August 2012

13 Footprint – Geographic Coverage
46 Boards 70 Countries The countries in which ISTQB® operates contribute to over 90% of the worldwide GDP ISTQB® - August 2012

14 Footprint–Number of Certifications
As of March 2012 the number of certifications issued has passed , with a trend of more than new certifications per quarter Among the technology-independent certifications schemes, ISTQB® is the third one in the IT industry in number of certified persons (below only PMI and ITIL) and clearly the first in the Testing subject ISTQB® constitutes an international de-facto reference ISTQB® - August 2012

15 ISTQB® Cumulative Certificates issued
ISTQB® - August 2012

16 Footprint–Number of Certifications
The distribution of Certificates issued by ISTQB® as of March 2012 is as follows: ISTQB® - August 2012

17 Results Analysis Pass - Rate
ISTQB® - August 2012

18 Results Analysis Pass - Rate
Considering the pass-rate of ISTQB® exams we note that: Foundation Level has an average pass-rate around 75%; Advanced Level has an average pass-rate close to 58%. The pass-rate difference between the different Advanced level modules is not significant. Please note that these pass-rate is calculated for the all ISTQB® exams made world wide. Therefore the pass-rate of a single exam can vary significantly comparing to this statistical data. ISTQB® - August 2012

19 Footprint–Number of Accredited Training Providers
ISTQB® can rely on a considerable number of accredited training providers worldwide As of March 2012 we can count on: 180+ accreditations for Foundation Level 80+ accreditations for Advanced Level ISTQB® - August 2012

20 Introduction to ISTQB® ISTQB® : Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB® : Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

21 ISTQB® - Syllabi and Glossary
ISTQB® has defined three levels of syllabi Foundation Advanced (Test Manager, Test Analyst, Technical Test Analyst) Expert (Improving the Test Process, Test Management, Test Automation *, Security Testing *, etc.) Syllabi are publicly available for download from the ISTQB® Website Syllabi are written by industry experts and continuously reviewed and improved Terms used in the ISTQB® syllabi are described in the ISTQB® Glossary * - publishing in progress ISTQB® - August 2012

22 ISTQB® – Levels and Syllabi
ISTQB® - August 2012

23 ISTQB® – Foundation Level
SW Testing Fundamentals Testing throughout the software life cycle Static techniques Testing design techniques Test management Tool support of Testing Basic Elements Software Development Models Inspections and testing process The test development process Test Organization Types of Test Tools Testing definition Test levels Inspection Process (review) Categories of test design techniques Test Planning and Estimation Effective use of tools: potential benefits and risks General principles Types of testing Static Analysis by tools Specification-based techniques (black-box) Test Progress Monitoring and Control Introducing a tool into an Organization Testing process Regression test Structure-based techniques (white-box) Configuration Management The psychology of testing Experience-based Techniques Risk Management Choosing test techniques Incident Management ISTQB® - August 2012

24 ISTQB® - Advanced Level (version 2007, to be replaced by new version by end of 2012)
Test Analyst Technical Test Analyst Test Management Software testing fundamentals Testing throughout the software life-cycle Test design techniques Static testing techniques Test management Tool support for testing Definition of terms Software Devel. models Explanation of techniques terms Meaning of static test Organization Types of testing tool Reason for testing Bitte noch auf Korrektheit prüfen!!!!! ******************************* The economics of testing Black and white box tests Reviews and the test process Configuration management Tool selection and use Fundamental test process Test plan Functional test techniques Types of review Test estimation, monitoring control The psychology of testing Component test Structural test techniques Static analysis Incident management Re-test and regression test Integration test Experience-based techniques Testing standards Expected results System test Common topic Test Analyst topic Prioritizing tests Acceptance test Test Management topic Technical Test Analyst topic Maintenance test ISTQB® - August 2012

25 ISTQB® – Advanced Level Test Analyst (Beta Version 2012)
Testing Process Test Management Test Techniques Testing Software Quality Characteristics Reviews Test Tools Testing in the Software Development Lifecycle Test Progress Monitoring and Control Specification-Based Techniques Accuracy Testing Using Checklist in Reviews Test Design Tools Test Planning, Monitoring and Control Distributed, Outsourced and Insourced Testing Defect-Based techniques Suitability Testing Defect Management Test Data Preparation Tools Test Analysis, Design and Implementation Risk Based Testing Experience-Based Techniques Interoperability Testing Defect Report Fields Automated Test Execution Tools Evaluation Exit Criteria and Reporting Usability Testing Defect Classification Test Closure Activities Accessibility Testing Root Cause Analysis ISTQB® - August 2012

26 ISTQB® – Advanced Level Test Manager(Beta Version 2012)
Testing Process Test Management Reviews Defects Management Improving the testing process People Skills Testing in the Software Development Lifecycle Risk Based Testing Management Reviews and Audits Defect Lifecycle Test Improvement Process Individual Skills Test Planning, Monitoring and Control Test Documentation Managing Reviews Defect Report Information Improving the testing process with CMMi, TPI, CTP and STEP Test Team Dynamics Test Analysis, Design and Implementation Test Estimation & Test Metrics Metrics for reviews Test Tool and Automation Fitting testing within an organization Evaluation Exit Criteria and Reporting Business Value of Testing Managing Formal Reviews Tool Selection Motivation Test Closure Activities Distributed, Outsourced and Insourced Testing Tool Lifecycle Communication Managing the application of Industry Standards Tool Metrics ISTQB® - August 2012

27 ISTQB® – Advanced Level Technical Test Analyst (Beta Version 2012)
Risk Based Testing Structured-Based Testing Analytical Techniques Quality Characteristics for Technical testing Reviews Test Tools and Automation Risk Identification Condition Testing Static Analysis General Planning Issues Using Checklist in Reviews Integration and Information Interchange Risk Assessment Modified Condition / Decision Coverage (MC/DC) Testing Dynamic Analysis Security & Reliability Testing Defining the Test Automation Project Risk Mitigation Path Testing Performance Testing Specific Test Tools API Testing Resource Utilization Maintainability Testing Portability Testing ISTQB® - August 2012

28 ISTQB®- Expert Level Improving the Test Process
Context of Improvement Model based improvement Analytical based improvement Selecting the Approach Organizational Aspects Managing Change Change Manag. Process Why? Introduction Introduction Selection of test process improv. Organization What can be improved? SW models (CMMI, ISO 15504) Causal Analysis Process for Improvement Roles Human factors Views of Quality Test models (TPI, TMMi) GQM model Initiating & Diagnosis of the Situation Skills Critical Success Factors Generic improv. cycle (Deming, IDEAL) Context based models (CTP, STEP) Measures, Metrics & Indicators Establishing a Test Impr. Plan Key Success Factors Overview of Improv. approaches Acting to implement Improvements Setting a culture Learning from Impr. Program Adapting to different Life Cycle Models ISTQB® - August 2012

29 ISTQB® - Expert Level Test Management
Mission, Policies , Strategy and Goals Managing the Test Team Managing across the Organization Project Mngmt Essentials Test Project Evaluation & Reporting Domain and Project Factors Mission, Policies, Metrics of success Building the Test Team Advocating the Test Team PM tasks Tracking Information Considerations for lifecycle models Test Strategies Developing the Test Team Placement of the Test Team Project Risk Management Internal Reporting Managing partial Lifecycle models Alignment of Test Policy and Strategy Within Organization Leading the Test Team Stakeholder communication Standards and Regulations External Reporting Release Considerations Managing External Relationships Creating and Building Relationships Quality Management Test Results Reporting and Interpretation Evaluating Effectiveness & Efficiency Quality activities/ Tools across the Organization Statistical Quality Control techniques Metrics Ethical issues Project Retrospectives ISTQB® - August 2012

30 Exams The exam is structured on multiple-choice questions for Foundation and Advanced Level For Expert Level, an essay is also required Number of questions and length of exams are: – Foundation exams: 40 questions, length = 1h (75 minutes for candidates taking exams not in their native language) – Advanced exams: 65 questions, length = 3h (or 225 minutes for candidates taking exams not in their native language) Questions are defined in a very strict way Exams can be held without attending the course For more details, see the FAQ section in the ISTQB® Website ISTQB® - August 2012

31 Exam Questions Questions are selected according to defined set of rules: – Proportional distribution of questions on the basis of Syllabus chapters topics. – Distribution of questions on the basis of different types: • K1 = Remember (mnemonic contents), • K2 = Understand (conceptual contents), • K3 = Apply (exercise that requires the use of testing notions or techniques) • K4 = Analyze (exercise that requires also a contextual analysis) Expert level exams include five different K-levels (K2 to K6), with two additional higher K-levels: • K5 = Evaluate (make judgments based on criteria and standards) • K6 = Create (reorganize elements into a new pattern or structure; devise a procedure for accomplishing some task, invent a product) ISTQB® - August 2012

32 Introduction to ISTQB® ISTQB® : Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB® : Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

33 Benefits for Professionals
International recognition of acquired competences and skills Possibility to use the logo “Certified Tester”(with identification of the specific level of certification) Supports to the career path from foundation level to expert level ISTQB® - August 2012

34 Benefits for Companies
The certification can be a competitive advantage for companies thanks to the increased level of reliability of the applications developed and the cost optimization of test activities, derived from the ISTQB® competencies The certification in consulting companies can offer high-level services to customers, increasing revenues and brand value ISTQB® has defined a “Partner Program” for the companies that have a large number of certified testers ISTQB® - August 2012

35 Benefits for Training Providers
For educational institutes and consulting companies it is possible to become an Accredited Trainer Provider; the processes and rules for accreditation are defined at international level Accredited Training Providers can ensure a high standing in training services thanks to: certified trainers training material whose content, quality and syllabi coverage is checked by ISTQB® Boards early information and consultation on the evolution of ISTQB® Glossary and Syllabi Accredited Training Providers can benefit of specific logos and are listed in the ISTQB® Website ISTQB® - August 2012

36 Introduction to ISTQB® ISTQB®: Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB®: Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

37 ISTQB® Partner Program
Community at large ALM developers/ Academia/ Public Administration IT User/ Service Providers Certified Professionals Training Providers /Exam bodies Member boards GA/ Exec/WG Provides recognition to companies that are investing in ISTQB® scheme ISTQB® - August 2012

38 Benefits for Partners The main benefits of the ISTQB® Partner Program are: World wide recognition of the partnership status through direct exposure in the ISTQB® Web Site Access to ISTQB® Conference Network events at special conditions Receive new syllabi in Alpha version with the opportunity to contribute to their review Participation to the “ISTQB® Partner Forum” that will provide Partners with highlights on the ISTQB® Roadmap and news. Additional Local Benefits provided by the MBs/EPs ISTQB® - August 2012

39 Eligibility Points and Thresholds
Companies can become an ISTQB® Partner if they have a significant number of employees or external consultants working for them that have passed certification exams by ISTQB®. The Program comprises four levels of partnerships that have different eligibility thresholds: Silver: 5 Points Gold: 14 Points Platinum: 30 Points Global: A minimum of 1 Platinum Partnership and 2 Gold Partnerships in at least 2 different countries. ISTQB® - August 2012

40 Eligibility Points and Thresholds
The partnership level of an organization is determined through the number of certification points it has accumulated: Foundation certification = 1 point, Advanced certification = + 3 points (for each advance level certification module achieved) Expert certification = + 5 points (for each expert level certification module achieved) Other criteria to follow in order to be eligible are: GOLD partnership requires to have at least 1 ADVANCED Level certification; PLATINUM partnership requires to have at least 3 ADVANCED Level certifications ISTQB® - August 2012

41 ISTQB® Award ISTQB® has launched the ISTQB® International Software Testing Excellence Award, an annual prize that is given for outstanding contribution to the preservation, innovation or research in the field of software quality.  Anyone can fill a proposal for a potential winner of the "ISTQB® International Software Testing Excellence Award”, filling in the Submission Form on the ISTQB® website ISTQB® - August 2012

42 ISTQB® Award criteria The potential winner of the Award is selected for having contributed to: Increase public awareness for the importance of software quality and testing Advance the publication of research findings in the field of software quality and testing Push further education on the subject of software quality and testing Support the creation of standards and norms in the area of software quality ad testing Give new impulses to the improvement of software development and testing processes ISTQB® - August 2012

43 Introduction to ISTQB® ISTQB®: Worldwide Footprint
Contents Introduction to ISTQB® 1 ISTQB®: Worldwide Footprint 2 Syllabi and Exams 3 Benefits 4 Special Initiatives 5 Contacts 6 ISTQB® - August 2012

44 ISTQB® Contacts ISTQB® Official Website: www.istqb.org ISTQB® Address:
Avenue du Roi, Brussels Belgium ISTQB® Contact ISTQB® - August 2012

45 ISTQB® Channels You Tube presence : Slide Share presence : LinkedIn Community : groups?about=&gid= &trk=anet_ug_grppro Twitter channel : XING community : https://www.xing.com/net/istqb  Facebook Page : ISTQB® - August 2012


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