1. Chief Information Officers (CIO)
Ravi Raina

2. Module 4 E-Government , Systems Architecture,
E-GIF , E-Services and related subjects

3. Objectives of Module 4
To enhance the knowledge of the CIOs on the basic concepts, techniques and tools for E-Government development and deployment including E-GIF, E-Services and BPR in the context of the E-Government Programme of the Government of Iraq

4. Scope E-Government & Public Sector Management Concepts
E-Government Development and Deployment
E-Services
E-Government Systems Architecture
E-Government Interoperability Framework
Business Process Mapping and Re-engineering

5. Public Sector Management and E-Governance

6. Management Concepts Planning ( Goal setting etc) Resource Allocation
Decision Making
Monitoring and Control
Nature of Management Process
Strategic Policies and Strategies
Tactical Operational Plans
Operations Services and Products

7. Organizational Structure and Management Processes
Top Management
Strategic Management
Middle Managers
Tactical
Management
Staff
Operational
Management

8. Information Vs Decision Making
Management Level
Volume of Information required
Aggregation Required
Frequency
Currency
Top Management
Low
High
Middle Management
Medium
Operational Management

9. Management Performance Vs Information Availability
Management Performance INFORMATION AVAILABILITY

10. Public Sector Management Process
Public Service Delivery
Strategic Business Processes
Operational Business Processes
Management Information System
Decision Support System
Content Management System
Applications
Content / Doc. Repositories / Data warehouses

11. Traditional Bureaucratic Government Structure : Pyramidal TOP to DownPM
Departmental Heads
Lower Functionaries

12. Organizational Structure
Enterprise Start Up
Flat Organizations
Flexi-project type
Bureaucratic – Pyramidal
Matrix

13. Organizational Culture
Personality of an Organization
Value System
Communication and participation
Degree of Flexibility
Attitude
Ethics and Norms

14. Traditional Government Agency Structure
Prime Minsters office
Ministry 1
Department 1
Office 1
Office 2
Office 3
Department 2
Department 3
Ministry 2
Ministry 3
Ministry 4

15. Traditional Government Structure : Characteristic
TOP DOWN
NO or LIMITED LATERAL CONNECTIVITY
LIMITED COLLABORATION
INFORMATION FLOW PREDOMINANTLY VERTICLE
CUSTOMER HAS NO PLACE: WHY?
RULES BOUND
CULTURE: AUTHORITARIAN

16. Traditional Government Mandate
ENACTING & IMPLEMENTING LAWS
TAX COLLECTION
SECURITY
LAW AND ORDER MAINTENANCE
NATIONAL DEFENCE

17. Traditional Government Information Flow
Cabinet office
AGENCY1
AGECY 2
Office a
Office b
Office c
AGECY 3
Office d
Office e
Office f

18. Present Day: Government Mandate
ENACTING & IMPLEMENTING LAWS
TAX COLLECTION
SECURITY
LAW AND ORDER MAINTENANCE
NATIONAL DEFENCE
Poverty Eradication
Social Development
Enhancing balanced Economic Development
Promote Transparency Accountability and Democracy
Better Service to public, efficient and cost effective

19. Customer Centric Vs Production Centric
A concept taken from commercial world
Production centric suitable in shortage infested environment
Market Orientation
Customer is the boss in customer centric
so start from there.

20. E-Government Concepts and Tools

21. E-Government: What it is not
It is not Computerizing the Existing Government Processes.
It is not digitizing the files and documents of the Government.
E-Government = Technology
E-Government = Government
( Change management and Transformation )

22. Optimal application of technology for Governance
Optimality
Being just right. Taking the system to the point of optimality at which the outcomes are maximized per unit of input
Governance
Establishment of ideal government that is
Inclusive
Integrated
Citizen Centric

23. Governance System Optimization
Target Goal
Points of Optimality
TECH 2
TECH 1 A
OUTPUTS
INPUTS

24. People Technology Structure Structure Processes and Systems People

25. PEOPLE WITHIN THE GOVERNMENT
Attitudes
Work Culture and Practices
SKILLS
Law Enforcement Agent
Knowledge workers

26. PEOPLE WITHIN THE SOCIETY Interconnected knowledge
Attitudes
SKILLS
Participation information sharing
Life Style Change
Disconnected Isolated Communities
Interconnected knowledge
Society

27. Transformation in Government
From Bureaucratic »
From Fragmented »
From authoritarian »
From closed »
Intuition / guess work »
Citizen Centric
Integrated
Service Oriented Participatory & Democratic
Transparent
Informed decision making

28. Electronic Media for data storage
Manual Operation »
Manual Data storage »
Automated
Electronic Media for data storage
Use of computers and other data manipulation devices for information management and wide use of electronic voice and data communication

29. New Zealand (Indicative List)
Developed Countries
Canada
Ireland
Singapore
South Korea UK
Australia
USA
Denmark
New Zealand (Indicative List)

30. Where is E-Gov. being Adopted
Developing Countries ( Middle Income Countries)
Malaysia
Botswana
Egypt
India
Thailand
Maldives
Brazil
Georgia
Vietnam ( Indicative List)

31. Where is E-Gov. being Adopted
Developing Countries
Ethiopia
Afghanistan
Iraq
Rwanda
East Timor
Bangladesh
Laos PDR
Bhutan
Nepal
Sri Lanka
Mozambique ( Indicative List)

32. Where is E-Gov. being Adopted
Developing Countries ( in our neighborhood)
Azerbaijan
Afghanistan
Uzbekistan
Tajikistan
UAE
Iran
Bahrain

34. Traditional Vs E –Government
Use of Resources
Low
High
Infrastructure
Fragmented
Integrated
Cost of Service
High
Low
Speed of Service
Months/Days
Hours/Minute
ROI
Low
High
Transparency
Low
High
Participation
Low
High

35. Traditional Vs E –Government
SPEED OF SERVICE DELIVERY 1
1000
COST OF TRANSACTIONS
100

36. Global Imperatives for E-Government
To be part of the emerging global
knowledge based economy and society.
Make international e-commerce possible.
Interaction with the developing e-
governments worldwide.
Accelerate social and Economic
development through globalization .

37. Framework for Development & Deployment
ICT Sectoral Programs
E-Government
Restructure, Re-engineered Processes
Policies, Strategies, Standards and Laws
Communication & ICT Infrastructure / Security
Training and Skill Development

38. E-Services Government to Government G2G Government to Business G2B
Government to Citizen G2C

39. Automated Government Processes
Electronic Exchange of documents and EDMS/ CONTENT management./ Knowledge Management
Collaboration :chatting and ing and video and voice conferencing.
B-Process and work flow integration
Information sharing and integration-EII
Electronic information searching across the enterprise.
Government Payroll and Personnel Management online
Government HRM and Development including Training.
Government Financial Management
Government Strategic Planning and Operational Decision .MIS and DSS.

40. Improved Public Health Administration
Better monitoring and management of public health
through an integrated national Health Information
System.
Better control of and monitoring of epidemics and
spread of disease (HIV, Malaria, Swine Flue)
Public Health Information dissemination quickly and fast
training of Health Workers on line
Telemedicine and e-health service through linking of
lower level health centers with higher level referral
Hospitals.
Better Health Centre and Hospital Management
One of the priority areas-National Dev Plan of Iraq

41. Gov. Information available on line at the government web sites
Government Forms available on line for easy downloading
Registration of birth and death on line
Land records management and information
Drivers Licensing application on line
Business Registration and trade licensing on line
Application for Customs clearance on line.
Application for Passport on line
Application admission to government education institutions on line
Information broadcasting electronically and disaster management.
Electronic government payments
Citizen grievance registration and follow up
Delivery of critical information to specialized citizen groups
Delivery of extension and training services

42. Automated Financial management and Accounting Systems.
Automated Auditing Systems
E-Procurement
E-Recruitment.
E-Inventory and materials management.
Automated HR and Payroll system
Citizen and Business E-Services

43. Delivery of formal and information education on line
Delivery of life long learning through career courses online
Delivery of Basic Education to remote areas though virtual schools.
Public Education and National HR management based on sound skill and education and HR information.
Better management of public schools and educational institutions.
Education of the priority areas-National Dev Plan of Iraq

44. Provision of soil information
Provision of agronomy and agriculture extension services
Provision of animal husbandry services
Provision of weather information
Provision of Agriculture market information.
Provision of agriculture pricing information.
Provision of sub-soil water resource information.
Rural Credit Management
Development of Rural Enterprise –information
Agriculture one of the priority areas-National Dev Plan of Iraq

45. Land Information management system
Land use mapping and planning
Forest Information data base and information system
Water and other Natural resource information systems
Dissemination of environment information.
Environment modeling and research support.
Monitoring emissions and air pollutants

46. E-Government Developments and Systems Architecture-Iraq

47. Iraq- E-Government Vision
Iraq harnesses ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy. 

48. E-Government Strategic Goals
Goal 1: Strengthen the interaction between citizens and the state to enhance participation of civil society in public affairs and promote social inclusion. Goal 2: Disseminate and promote the new e-Governance services within the provinces so that all citizens have access to them on an equal opportunity standing. Goal 3: Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability

49. E-Government Strategic Goals
Goal 4: Contribute to the development of a favorable environment for sound economic growth
Goal 5: Foster the development of a knowledge based society and bridging the digital divide

50. Iraq Government Priorities
Achieve Security and stability
Reconstruction
Rehabilitation
Establish rule of law
Establish Governance Structure & Systems
Social and Economic Development ( Education, Health, Agriculture)- (National Development Plan )

51. Strategic Focus-E-Government Iraq
Awareness raising and Communication
Human Capacity and Resources
Government Interoperability, Standards and Applications
Organizational and cultural change
Regulatory framework
Telecommunications infrastructure
Financial Resource Management
Monitoring, Evaluation and Assessments
Connecting services and citizen
Data and information systems

52. Strategic Focus-E-Government Iraq

53. E-Government -Sectoral Focus
e-Health,
e-Education,
e-Municipal works and Local Government
e-Personnel citizens

54. Service Oriented ( SOA)
N- Tier ( Multi Layer)
Web Based ( Internet )
Service Oriented ( SOA)
Enterprise Application Integration
Enterprise Information Integration
Maximum Service Orientation
Optimized
E-SERVICES

55. High Level E-Government Systems Architecture
FULFILMENT
Back end
applications
and Data bases
INTEGRATION
FRAMEWORK
other E Govt. Systems
Customer Interface

56. E-Government Architecture Model
Agency-1
Agency-6
Agency-2
E-Govt. Hub
Agency-3
Information
Agency-6
Agency-5
Agency-4

57. Project Management at the Provincial Level- Systems Architecture

58. Systems Architecture- E-Procurement

59. E-Government Interoperability
Framework (e GIF)

60. Iraq e-GIF: Definition
e-Governance interoperability, in its broad sense, is the ability of constituencies to work together. At a technical level, it is the ability of two or more government information and communications technology (ICT) systems or components to exchange information and to use the information that has been exchanged to improve governance.

61. Scope of e-GIF Framework Policies and guidelines Technical Standards
Implementation and management guidelines
How is it different from National Standards and National Government Standards?

62. E-GIF ARCHITECTURE E-GIF e-GIF Access and Presentation e-GIF
Policies & Guidelines
e-GIF
Technical
Standards
e-GIF Implementation Management & Compliance
Government
Meta Data Standard
Controlled Subject Vocabulary English, Dari & Pashtu
Information Security
Data Exchange
Business and Application
Access and Presentation
Network Standards
Web Services
Appl. Integrations

63. Applicability of e-GIF
Federal Government Ministries and Departments
The office of the President and all its Departments .
All provincial Government Ministries and all their subordinate offices and departments.
All offices of the Provincial Governors and its subordinate offices
All government operated autonomous institutions.
All local government entities and organs
All privately owned businesses and private entities that act as subcontractors for the government must follow e-GIF in their upside links with the government owned systems.

64. E-GIF Major Policies Adoption of Open and Free standards
Reduction of Risk
Durability
Flexibility and interoperability
Better Vendor Support:
Lower Costs and Better ROI:
International Standards
Internet and world wide web
Extensible Markup Language (XML)
Content and Document Management
Delivery Channels
Users with disabilities
Information Security
Maximize Participation

65. E-GIF Implementation Framework
E-Government Ministerial Committee
Ministry of Science and Technology
Interagency E- Government Working Groups
National E-Government Advisory Group
Change Management and Reorganization Group
Controlled Vocabulary
Government Content Management & Metadata Group
Government Metadata
Government Hardware & Network Standards Group
Government Data Exchange Standards Group
Government Web Service Standards Group
Government Information Security Group
Accessibility and Presentation Standards Group
Government Business Application Standards Group
e-Business, eLearning, e-Government
Geospatial Data, Health, e-news

66. e-GIF-High Level Management Process
Drafting
& Revision Control
Redrafting
Publish for Consultation
Review
Acceptance
Formal Change Control
Release for Use

67. E-GIF Compliance What is e-GIF Compliance Test for Compliance
Timetable to achieve compliance.
E-GIF Compliance Certification
Authorized entities for compliance certification

68. Business Process Mapping
and Re-engineering

69. Business Process Concepts
Business Processes
Activities and Actions
INPUTS
OUTPUTS

70. Business Process Mapping

71. Business Process Mapping
Four Major Steps of Process Mapping
Process identification .
Information gathering
Interviewing and mapping
Analysis

72. BPR Vs Process Improvement
Process Improvement (TQM) versus Process Innovation (BPR)
Description
Improvement
Innovation
Level of Change
Incremental
Radical
Starting Point
Existing Processes
Clean Slate
Frequency of Change
One time / Continuous
One Time
Time Required
Short
Long
Participation
Bottom Up
Top Down
Typical Scope
Narrow ( Within functions)
Broad ( Cross Functional)
Risk
Moderate
High
Primary Enabler
Statistical Control
Information Technology
Type of Change
Cultural
Cultural/ Structural

73. Approach & Methodology for BPR
Develop the Business Vision and Process Objectives
BPR is driven by a business vision which implies specific business objectives such as Cost Reduction, Time Reduction, Output Quality / improvement,/Learning/Empowerment.
Identify the Processes to be Redesigned
Most firms use the High- Impact approach which focuses on the most important processes or those that conflict most with the business vision. Lesser number of firms use the Exhaustive approach that attempts to identify all the processes within an organization and then prioritize them in order of redesign urgency.
Understand and Measure the Existing Processes
For avoiding the repeating of old mistakes and for providing a baseline for future improvements
Identify IT Levers
Awareness of IT capabilities can and should influence process design
Design and Build a Prototype of the New Process
The actual design should not be viewed as the end of the BPR process. Rather, it should be viewed as a prototype, with successive iterations. The metaphor of prototype aligns the BPR approach with quick delivery of results, and the involvement and satisfaction of customers.

74. BPR Methodology

75. New Technologies
To enhance effectiveness and efficiency of E-Government
Mobile Technologies
Cloud Computing
Convergence of Technologies-
Shared Delivery Platform