2Module 4 E-Government , Systems Architecture, E-GIF , E-Services and related subjects
3Objectives of Module 4To enhance the knowledge of the CIOs on the basic concepts, techniques and tools for E-Government development and deployment including E-GIF, E-Services and BPR in the context of the E-Government Programme of the Government of Iraq
4Scope E-Government & Public Sector Management Concepts E-Government Development and DeploymentE-ServicesE-Government Systems ArchitectureE-Government Interoperability FrameworkBusiness Process Mapping and Re-engineering
6Management Concepts Planning ( Goal setting etc) Resource Allocation Decision MakingMonitoring and ControlNature of Management ProcessStrategic Policies and StrategiesTactical Operational PlansOperations Services and Products
7Organizational Structure and Management Processes Top ManagementStrategic ManagementMiddle ManagersTacticalManagementStaffOperationalManagement
8Information Vs Decision Making Management LevelVolume of Information requiredAggregation RequiredFrequencyCurrencyTop ManagementLowHighMiddle ManagementMediumOperational Management
9Management Performance Vs Information Availability Management Performance INFORMATION AVAILABILITY
10Public Sector Management Process Public Service DeliveryStrategic Business ProcessesOperational Business ProcessesManagement Information SystemDecision Support SystemContent Management SystemApplicationsContent / Doc. Repositories / Data warehouses
11Traditional Bureaucratic Government Structure : Pyramidal TOP to Down PMDepartmental HeadsLower Functionaries
13Organizational Culture Personality of an OrganizationValue SystemCommunication and participationDegree of FlexibilityAttitudeEthics and Norms
14Traditional Government Agency Structure Prime Minsters officeMinistry 1Department 1Office 1Office 2Office 3Department 2Department 3Ministry 2Ministry 3Ministry 4
15Traditional Government Structure : Characteristic TOP DOWNNO or LIMITED LATERAL CONNECTIVITYLIMITED COLLABORATIONINFORMATION FLOW PREDOMINANTLY VERTICLECUSTOMER HAS NO PLACE: WHY?RULES BOUNDCULTURE: AUTHORITARIAN
16Traditional Government Mandate ENACTING & IMPLEMENTING LAWSTAX COLLECTIONSECURITYLAW AND ORDER MAINTENANCENATIONAL DEFENCE
17Traditional Government Information Flow Cabinet officeAGENCY1AGECY 2Office aOffice bOffice cAGECY 3Office dOffice eOffice f
18Present Day: Government Mandate ENACTING & IMPLEMENTING LAWSTAX COLLECTIONSECURITYLAW AND ORDER MAINTENANCENATIONAL DEFENCEPoverty EradicationSocial DevelopmentEnhancing balanced Economic DevelopmentPromote Transparency Accountability and DemocracyBetter Service to public, efficient and cost effective
19Customer Centric Vs Production Centric A concept taken from commercial worldProduction centric suitable in shortage infested environmentMarket OrientationCustomer is the boss in customer centricso start from there.
21E-Government: What it is not It is not Computerizing the Existing Government Processes.It is not digitizing the files and documents of the Government.E-Government = TechnologyE-Government = Government( Change management and Transformation )
22Optimal application of technology for Governance OptimalityBeing just right. Taking the system to the point of optimality at which the outcomes are maximized per unit of inputGovernanceEstablishment of ideal government that isInclusiveIntegratedCitizen Centric
23Governance System Optimization Target GoalPoints of OptimalityTECH 2TECH 1AOUTPUTSINPUTS
24People Technology Structure Structure Processes and Systems People
25PEOPLE WITHIN THE GOVERNMENT AttitudesWork Culture and PracticesSKILLSLaw Enforcement AgentKnowledge workers
26PEOPLE WITHIN THE SOCIETY Interconnected knowledge AttitudesSKILLSParticipation information sharingLife Style ChangeDisconnected Isolated CommunitiesInterconnected knowledgeSociety
27Transformation in Government From Bureaucratic »From Fragmented »From authoritarian »From closed »Intuition / guess work »Citizen CentricIntegratedService Oriented Participatory & DemocraticTransparentInformed decision making
28Electronic Media for data storage Manual Operation »Manual Data storage »AutomatedElectronic Media for data storageUse of computers and other data manipulation devices for information management and wide use of electronic voice and data communication
29New Zealand (Indicative List) Developed CountriesCanadaIrelandSingaporeSouth KoreaUKAustraliaUSADenmarkNew Zealand (Indicative List)
30Where is E-Gov. being Adopted Developing Countries ( Middle Income Countries)MalaysiaBotswanaEgyptIndiaThailandMaldivesBrazilGeorgiaVietnam ( Indicative List)
31Where is E-Gov. being Adopted Developing CountriesEthiopiaAfghanistanIraqRwandaEast TimorBangladeshLaos PDRBhutanNepalSri LankaMozambique ( Indicative List)
32Where is E-Gov. being Adopted Developing Countries ( in our neighborhood)AzerbaijanAfghanistanUzbekistanTajikistanUAEIranBahrain
34Traditional Vs E –Government Use of ResourcesLowHighInfrastructureFragmentedIntegratedCost of ServiceHighLowSpeed of ServiceMonths/DaysHours/MinuteROILowHighTransparencyLowHighParticipationLowHigh
35Traditional Vs E –Government SPEED OF SERVICE DELIVERY11000COST OF TRANSACTIONS100
36Global Imperatives for E-Government To be part of the emerging globalknowledge based economy and society.Make international e-commerce possible.Interaction with the developing e-governments worldwide.Accelerate social and Economicdevelopment through globalization.
37Framework for Development & Deployment ICT Sectoral ProgramsE-GovernmentRestructure, Re-engineered ProcessesPolicies, Strategies, Standards and LawsCommunication & ICT Infrastructure / SecurityTraining and Skill Development
38E-Services Government to Government G2G Government to Business G2B Government to Citizen G2C
39Automated Government Processes Electronic Exchange of documents and EDMS/ CONTENT management./ Knowledge ManagementCollaboration :chatting and ing and video and voice conferencing.B-Process and work flow integrationInformation sharing and integration-EIIElectronic information searching across the enterprise.Government Payroll and Personnel Management onlineGovernment HRM and Development including Training.Government Financial ManagementGovernment Strategic Planning and Operational Decision .MIS and DSS.
40Improved Public Health Administration Better monitoring and management of public healththrough an integrated national Health InformationSystem.Better control of and monitoring of epidemics andspread of disease (HIV, Malaria, Swine Flue)Public Health Information dissemination quickly and fasttraining of Health Workers on lineTelemedicine and e-health service through linking oflower level health centers with higher level referralHospitals.Better Health Centre and Hospital ManagementOne of the priority areas-National Dev Plan of Iraq
41Gov. Information available on line at the government web sites Government Forms available on line for easy downloadingRegistration of birth and death on lineLand records management and informationDrivers Licensing application on lineBusiness Registration and trade licensing on lineApplication for Customs clearance on line.Application for Passport on lineApplication admission to government education institutions on lineInformation broadcasting electronically and disaster management.Electronic government paymentsCitizen grievance registration and follow upDelivery of critical information to specialized citizen groupsDelivery of extension and training services
42Automated Financial management and Accounting Systems. Automated Auditing SystemsE-ProcurementE-Recruitment.E-Inventory and materials management.Automated HR and Payroll systemCitizen and Business E-Services
43Delivery of formal and information education on line Delivery of life long learning through career courses onlineDelivery of Basic Education to remote areas though virtual schools.Public Education and National HR management based on sound skill and education and HR information.Better management of public schools and educational institutions.Education of the priority areas-National Dev Plan of Iraq
44Provision of soil information Provision of agronomy and agriculture extension servicesProvision of animal husbandry servicesProvision of weather informationProvision of Agriculture market information.Provision of agriculture pricing information.Provision of sub-soil water resource information.Rural Credit ManagementDevelopment of Rural Enterprise –informationAgriculture one of the priority areas-National Dev Plan of Iraq
45Land Information management system Land use mapping and planningForest Information data base and information systemWater and other Natural resource information systemsDissemination of environment information.Environment modeling and research support.Monitoring emissions and air pollutants
46E-Government Developments and Systems Architecture-Iraq
47Iraq- E-Government Vision Iraq harnesses ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy.
48E-Government Strategic Goals Goal 1: Strengthen the interaction between citizens and the state to enhance participation of civil society in public affairs and promote social inclusion. Goal 2: Disseminate and promote the new e-Governance services within the provinces so that all citizens have access to them on an equal opportunity standing. Goal 3: Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability
49E-Government Strategic Goals Goal 4: Contribute to the development of a favorable environment for sound economic growthGoal 5: Foster the development of a knowledge based society and bridging the digital divide
50Iraq Government Priorities Achieve Security and stabilityReconstructionRehabilitationEstablish rule of lawEstablish Governance Structure & SystemsSocial and Economic Development ( Education, Health, Agriculture)- (National Development Plan )
51Strategic Focus-E-Government Iraq Awareness raising and CommunicationHuman Capacity and ResourcesGovernment Interoperability, Standards and ApplicationsOrganizational and cultural changeRegulatory frameworkTelecommunications infrastructureFinancial Resource ManagementMonitoring, Evaluation and AssessmentsConnecting services and citizenData and information systems
53E-Government -Sectoral Focus e-Health,e-Education,e-Municipal works and Local Governmente-Personnel citizens
54Service Oriented ( SOA) N- Tier ( Multi Layer)Web Based ( Internet )Service Oriented ( SOA)Enterprise Application IntegrationEnterprise Information IntegrationMaximum Service OrientationOptimizedE-SERVICES
55High Level E-Government Systems Architecture FULFILMENTBack endapplicationsand Data basesINTEGRATIONFRAMEWORKother E Govt. SystemsCustomer Interface
56E-Government Architecture Model Agency-1Agency-6Agency-2E-Govt. HubAgency-3InformationAgency-6Agency-5Agency-4
57Project Management at the Provincial Level- Systems Architecture
60Iraq e-GIF: Definition e-Governance interoperability, in its broad sense, is the ability of constituencies to work together. At a technical level, it is the ability of two or more government information and communications technology (ICT) systems or components to exchange information and to use the information that has been exchanged to improve governance.
61Scope of e-GIF Framework Policies and guidelines Technical Standards Implementation and management guidelinesHow is it different from National Standards and National Government Standards?
62E-GIF ARCHITECTURE E-GIF e-GIF Access and Presentation e-GIF Policies & Guidelinese-GIFTechnicalStandardse-GIF Implementation Management & ComplianceGovernmentMeta Data StandardControlled Subject Vocabulary English, Dari & PashtuInformation SecurityData ExchangeBusiness and ApplicationAccess and PresentationNetwork StandardsWeb ServicesAppl. Integrations
63Applicability of e-GIF Federal Government Ministries and DepartmentsThe office of the President and all its Departments .All provincial Government Ministries and all their subordinate offices and departments.All offices of the Provincial Governors and its subordinate officesAll government operated autonomous institutions.All local government entities and organsAll privately owned businesses and private entities that act as subcontractors for the government must follow e-GIF in their upside links with the government owned systems.
64E-GIF Major Policies Adoption of Open and Free standards Reduction of RiskDurabilityFlexibility and interoperabilityBetter Vendor Support:Lower Costs and Better ROI:International StandardsInternet and world wide webExtensible Markup Language (XML)Content and Document ManagementDelivery ChannelsUsers with disabilitiesInformation SecurityMaximize Participation
65E-GIF Implementation Framework E-Government Ministerial CommitteeMinistry of Science and TechnologyInteragency E- Government Working GroupsNational E-Government Advisory GroupChange Management and Reorganization GroupControlled VocabularyGovernment Content Management & Metadata GroupGovernment MetadataGovernment Hardware & Network Standards GroupGovernment Data Exchange Standards GroupGovernment Web Service Standards GroupGovernment Information Security GroupAccessibility and Presentation Standards GroupGovernment Business Application Standards Groupe-Business, eLearning, e-GovernmentGeospatial Data, Health, e-news
66e-GIF-High Level Management Process Drafting& Revision ControlRedraftingPublish for ConsultationReviewAcceptanceFormal Change ControlRelease for Use
67E-GIF Compliance What is e-GIF Compliance Test for Compliance Timetable to achieve compliance.E-GIF Compliance CertificationAuthorized entities for compliance certification
71Business Process Mapping Four Major Steps of Process MappingProcess identification .Information gatheringInterviewing and mappingAnalysis
72BPR Vs Process Improvement Process Improvement (TQM) versus Process Innovation (BPR)DescriptionImprovementInnovationLevel of ChangeIncrementalRadicalStarting PointExisting ProcessesClean SlateFrequency of ChangeOne time / ContinuousOne TimeTime RequiredShortLongParticipationBottom UpTop DownTypical ScopeNarrow ( Within functions)Broad ( Cross Functional)RiskModerateHighPrimary EnablerStatistical ControlInformation TechnologyType of ChangeCulturalCultural/ Structural
73Approach & Methodology for BPR Develop the Business Vision and Process ObjectivesBPR is driven by a business vision which implies specific business objectives such as Cost Reduction, Time Reduction, Output Quality / improvement,/Learning/Empowerment.Identify the Processes to be RedesignedMost firms use the High- Impact approach which focuses on the most important processes or those that conflict most with the business vision. Lesser number of firms use the Exhaustive approach that attempts to identify all the processes within an organization and then prioritize them in order of redesign urgency.Understand and Measure the Existing ProcessesFor avoiding the repeating of old mistakes and for providing a baseline for future improvementsIdentify IT LeversAwareness of IT capabilities can and should influence process designDesign and Build a Prototype of the New ProcessThe actual design should not be viewed as the end of the BPR process. Rather, it should be viewed as a prototype, with successive iterations. The metaphor of prototype aligns the BPR approach with quick delivery of results, and the involvement and satisfaction of customers.