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Ravi Raina 1. Module 4 E-Government, Systems Architecture, E-GIF, E-Services and related subjects 2.

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Presentation on theme: "Ravi Raina 1. Module 4 E-Government, Systems Architecture, E-GIF, E-Services and related subjects 2."— Presentation transcript:

1 Ravi Raina 1

2 Module 4 E-Government, Systems Architecture, E-GIF, E-Services and related subjects 2

3 Objectives of Module 4 To enhance the knowledge of the CIOs on the basic concepts, techniques and tools for E-Government development and deployment including E-GIF, E- Services and BPR in the context of the E-Government Programme of the Government of Iraq 3

4 Scope E-Government & Public Sector Management Concepts E-Government Development and Deployment E-Services E-Government Systems Architecture E-Government Interoperability Framework Business Process Mapping and Re-engineering 4

5 Public Sector Management and E-Governance 5

6 Management Concepts  Planning ( Goal setting etc)  Resource Allocation  Decision Making  Monitoring and Control Nature of Management Process Strategic Policies and Strategies Tactical Operational Plans Operations Services and Products 6

7 Organizational Structure and Management Processes Organizational Structure 7 Top Management Strategic Management Middle Managers Tactical Management Staff Operational Management

8 Information Vs Decision Making 8 Management Level Volume of Information required Aggregation Required FrequencyCurrency Top Management LowHighLow Middle Management Medium Operational Management HighLowHigh

9 Management Performance Vs Information Availability Management Performance INFORMATION AVAILABILITY 9

10 Public Sector Management Process 10 Management Information System Strategic Business Processes Operational Business Processes Public Service Delivery Applications Content / Doc. Repositories / Data warehouses Decision Support System Content Management System

11 Traditional Bureaucratic Government Structure : Pyramidal TOP to Down 11 PM Departmental Heads Lower Functionaries

12 Organizational Structure Enterprise Start Up Flat Organizations Flexi-project type Bureaucratic – Pyramidal Matrix 12

13 Organizational Culture Personality of an Organization Value System Communication and participation Degree of Flexibility Attitude Ethics and Norms 13

14 Traditional Government Agency Structure 14 Prime Minsters office Ministry 1 Department 1 Office 1 Office 2 Office 3 Department 2 Office 1 Office 2 Office 3 Department 3 Office 1 Office 2 Office 3 Ministry 2Ministry 3Ministry 4

15 Traditional Government Structure : Characteristic TOP DOWN NO or LIMITED LATERAL CONNECTIVITY LIMITED COLLABORATION INFORMATION FLOW PREDOMINANTLY VERTICLE CUSTOMER HAS NO PLACE: WHY? RULES BOUND CULTURE: AUTHORITARIAN 15

16 Traditional Government Mandate ENACTING & IMPLEMENTING LAWS TAX COLLECTION SECURITY LAW AND ORDER MAINTENANCE NATIONAL DEFENCE 16

17 Traditional Government Information Flow 17

18 Present Day: Government Mandate ENACTING & IMPLEMENTING LAWS TAX COLLECTION SECURITY LAW AND ORDER MAINTENANCE NATIONAL DEFENCE Poverty Eradication Social Development Enhancing balanced Economic Development Promote Transparency Accountability and Democracy Better Service to public, efficient and cost effective 18

19 Customer Centric Vs Production Centric A concept taken from commercial world Production centric suitable in shortage infested environment Market Orientation Customer is the boss in customer centric so start from there. 19

20 E-Government Concepts and Tools 20

21  It is not Computerizing the Existing Government Processes.  It is not digitizing the files and documents of the Government.  E-Government = Technology  E-Government = Government ( Change management and Transformation ) 21 E-Government: What it is not

22 Optimal application of technology for Governance Optimality Being just right. Taking the system to the point of optimality at which the outcomes are maximized per unit of input Governance Establishment of ideal government that is  Inclusive  Integrated  Citizen Centric 22

23 23 OUTPUTS INPUTS TECH 1 TECH Points of Optimality A A Target Goal Governance System Optimization

24  Processes and Systems  People  Technology  Structure 24 Technology Structure Process People

25 PEOPLE WITHIN THE GOVERNMENT 25 Attitudes Work Culture and Practices SKILLS Law Enforcement Agent Knowledge workers

26 Attitudes SKILLS 26 Participation information sharing Life Style Change Disconnected Isolated Communities Interconnected knowledge Society PEOPLE WITHIN THE SOCIETY

27  From Bureaucratic »  From Fragmented »  From authoritarian »  From closed »  Intuition / guess work » Citizen Centric Integrated Transformation in Government Transparent Informed decision making 27 Service Oriented Participatory & Democratic

28  Manual Operation »  Manual Data storage » Automated Electronic Media for data storage Use of computers and other data manipulation devices for information management and wide use of electronic voice and data communication 28

29 Developed Countries  Canada  Ireland  Singapore  South Korea  UK  Australia  USA  Denmark  New Zealand (Indicative List) 29

30 Developing Countries ( Middle Income Countries)  Malaysia  Botswana  Egypt  India  Thailand  Maldives  Brazil  Georgia  Vietnam ( Indicative List) 30 Where is E-Gov. being Adopted

31 Developing Countries  Ethiopia  Afghanistan  Iraq  Rwanda  East Timor  Bangladesh  Laos PDR  Bhutan  Nepal  Sri Lanka  Mozambique( Indicative List) 31 Where is E-Gov. being Adopted

32 Developing Countries ( in our neighborhood)  Azerbaijan  Afghanistan  Uzbekistan  Tajikistan  UAE  Iran  Bahrain 32 Where is E-Gov. being Adopted

33 33

34 Traditional Vs E –Government Use of Resources LowHigh Infrastructure FragmentedIntegrated Cost of Service HighLow Speed of Service Months/Day s Hours/Minu te ROI LowHigh Transparency LowHigh Participation LowHigh 34

35 35 Traditional Vs E –Government

36  To be part of the emerging global knowledge based economy and society.  Make international e-commerce possible.  Interaction with the developing e- governments worldwide.  Accelerate social and Economic development through globalization. 36 Global Imperatives for E-Government

37 37 ICT Sectoral Programs Restructure, Re-engineered Processes E-Government Policies, Strategies, Standards and Laws Communication & ICT Infrastructure / Security Training and Skill Development Framework for Development & Deployment

38 E-Services Government to Government G2G Government to Business G2B Government to Citizen G2C 38

39  Automated Government Processes  Electronic Exchange of documents and EDMS/ CONTENT management./ Knowledge Management  Collaboration :chatting and ing and video and voice conferencing.  B-Process and work flow integration  Information sharing and integration-EII  Electronic information searching across the enterprise.  Government Payroll and Personnel Management online  Government HRM and Development including Training.  Government Financial Management  Government Strategic Planning and Operational Decision.MIS and DSS. 39

40 40  Improved Public Health Administration  Better monitoring and management of public health through an integrated national Health Information System.  Better control of and monitoring of epidemics and spread of disease (HIV, Malaria, Swine Flue)  Public Health Information dissemination quickly and fast training of Health Workers on line  Telemedicine and e-health service through linking of lower level health centers with higher level referral Hospitals.  Better Health Centre and Hospital Management One of the priority areas-National Dev Plan of Iraq

41  Gov. Information available on line at the government web sites  Government Forms available on line for easy downloading  Registration of birth and death on line  Land records management and information  Drivers Licensing application on line  Business Registration and trade licensing on line  Application for Customs clearance on line.  Application for Passport on line  Application admission to government education institutions on line  Information broadcasting electronically and disaster management.  Electronic government payments  Citizen grievance registration and follow up  Delivery of critical information to specialized citizen groups  Delivery of extension and training services 41

42  Automated Financial management and Accounting Systems.  Automated Auditing Systems  E-Procurement  E-Recruitment.  E-Inventory and materials management.  Automated HR and Payroll system  Citizen and Business E-Services 42

43  Delivery of formal and information education on line  Delivery of life long learning through career courses online  Delivery of Basic Education to remote areas though virtual schools.  Public Education and National HR management based on sound skill and education and HR information.  Better management of public schools and educational institutions. 43 Education of the priority areas-National Dev Plan of Iraq

44 44  Provision of soil information  Provision of agronomy and agriculture extension services  Provision of animal husbandry services  Provision of weather information  Provision of Agriculture market information.  Provision of agriculture pricing information.  Provision of sub-soil water resource information.  Rural Credit Management  Development of Rural Enterprise –information Agriculture one of the priority areas-National Dev Plan of Iraq

45  Land Information management system  Land use mapping and planning  Forest Information data base and information system  Water and other Natural resource information systems  Dissemination of environment information.  Environment modeling and research support.  Monitoring emissions and air pollutants 45

46 E-Government Developments and Systems Architecture- Iraq 46

47 Iraq- E-Government Vision Iraq harnesses ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy. 47

48 E-Government Strategic Goals Goal 1: Strengthen the interaction between citizens and the state to enhance participation of civil society in public affairs and promote social inclusion. Goal 2: Disseminate and promote the new e-Governance services within the provinces so that all citizens have access to them on an equal opportunity standing. Goal 3: Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability 48

49 E-Government Strategic Goals Goal 4: Contribute to the development of a favorable environment for sound economic growth Goal 5: Foster the development of a knowledge based society and bridging the digital divide 49

50 Iraq Government Priorities 50  Achieve Security and stability  Reconstruction  Rehabilitation  Establish rule of law  Establish Governance Structure & Systems  Social and Economic Development ( Education, Health, Agriculture)- (National Development Plan )

51 Strategic Focus-E-Government Iraq Awareness raising and Communication Human Capacity and Resources Government Interoperability, Standards and Applications Organizational and cultural change Regulatory framework Telecommunications infrastructure Financial Resource Management Monitoring, Evaluation and Assessments Connecting services and citizen Data and information systems 51

52 Strategic Focus-E-Government Iraq 52

53 E-Government -Sectoral Focus e-Health, e-Education, e-Municipal works and Local Government e-Personnel citizens 53

54  N- Tier ( Multi Layer)  Web Based ( Internet )  Service Oriented ( SOA) Enterprise Application Integration Enterprise Information Integration Maximum Service Orientation Optimized E-SERVICES 54

55 FULFILMENT Back end applications and Data bases INTEGRATION FRAMEWORK other E Govt. Systems Customer Interface 55 High Level E-Government Systems Architecture

56 E-Government Architecture Model E-Govt. Hub Agency- 3 Agency- 4 Agency- 5 Agency- 6 Agency- 1 Agency- 2 Agency- 6 Informatio n 56

57 Project Management at the Provincial Level- Systems Architecture 57

58 Systems Architecture- E-Procurement 58

59 E-Government Interoperability Framework (e GIF) 59

60 Iraq e-GIF: Definition e-Governance interoperability, in its broad sense, is the ability of constituencies to work together. At a technical level, it is the ability of two or more government information and communications technology (ICT) systems or components to exchange information and to use the information that has been exchanged to improve governance. 60

61 Framework  Policies and guidelines  Technical Standards  Implementation and management guidelines  How is it different from National Standards and National Government Standards? 61 Scope of e-GIF

62 62 E-GIF Business and Application Access and Presentation Network Standards Information Security E-GIF ARCHITECTURE e-GIF Policies & Guideline s e-GIF Technical Standards e-GIF Implementation Management & Compliance Government Meta Data Standard Controlled Subject Vocabulary English, Dari & Pashtu Web Services Appl. Integrations Data Exchange

63 Federal Government Ministries and Departments The office of the President and all its Departments. All provincial Government Ministries and all their subordinate offices and departments. All offices of the Provincial Governors and its subordinate offices All government operated autonomous institutions. All local government entities and organs All privately owned businesses and private entities that act as subcontractors for the government must follow e-GIF in their upside links with the government owned systems. 63 Applicability of e-GIF

64  Adoption of Open and Free standards  Reduction of Risk  Durability  Flexibility and interoperability  Better Vendor Support:  Lower Costs and Better ROI:  International Standards  Internet and world wide web  Extensible Markup Language (XML)  Content and Document Management  Delivery Channels  Users with disabilities  Information Security  Maximize Participation 64 E-GIF Major Policies

65 65 E-Government Ministerial Committee Interagency E- Government Working Groups National E-Government Advisory Group Change Management and Reorganization Group Government Content Management & Metadata Group Government Hardware & Network Standards Group Government Data Exchange Standards Group Government Web Service Standards Group Government Information Security Group Geospatial Data, Health, e-news Government Business Application Standards Group Accessibility and Presentation Standards Group e-Business, eLearning, e-Government Ministry of Science and Technology Controlled Vocabulary Government Metadata E-GIF Implementation Framework

66 66 Drafting & Revision Control Publish for Consultation Release for Use Redrafting Review Acceptance Formal Change Control e-GIF-High Level Management Process

67  What is e-GIF Compliance  Test for Compliance  Timetable to achieve compliance.  E-GIF Compliance Certification  Authorized entities for compliance certification 67 E-GIF Compliance

68 Business Process Mapping and Re-engineering 68

69 Business Process Concepts 69 Business Processes Activities and Actions INPUTS OUTPUTS

70 Business Process Mapping 70

71 Business Process Mapping Four Major Steps of Process Mapping Process identification. Information gathering Interviewing and mapping Analysis 71

72 BPR Vs Process Improvement 72 Process Improvement (TQM) versus Process Innovation (BPR) DescriptionImprovementInnovation Level of ChangeIncrementalRadical Starting PointExisting ProcessesClean Slate Frequency of ChangeOne time / ContinuousOne Time Time RequiredShortLong ParticipationBottom UpTop Down Typical ScopeNarrow ( Within functions)Broad ( Cross Functional) RiskModerateHigh Primary EnablerStatistical ControlInformation Technology Type of ChangeCulturalCultural/ Structural

73 73 Develop the Business Vision and Process Objectives BPR is driven by a business vision which implies specific business objectives such as Cost Reduction, Time Reduction, Output Quality / improvement,/Learning/Empowerment. Identify the Processes to be Redesigned Most firms use the High- Impact approach which focuses on the most important processes or those that conflict most with the business vision. Lesser number of firms use the Exhaustive approach that attempts to identify all the processes within an organization and then prioritize them in order of redesign urgency. Understand and Measure the Existing Processes For avoiding the repeating of old mistakes and for providing a baseline for future improvements Identify IT Levers Awareness of IT capabilities can and should influence process design Design and Build a Prototype of the New Process The actual design should not be viewed as the end of the BPR process. Rather, it should be viewed as a prototype, with successive iterations. The metaphor of prototype aligns the BPR approach with quick delivery of results, and the involvement and satisfaction of customers. Approach & Methodology for BPR

74 BPR Methodology 74

75 New Technologies To enhance effectiveness and efficiency of E- Government  Mobile Technologies  Cloud Computing  Convergence of Technologies- Shared Delivery Platform 75


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