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3. 영업기회 활동관리 혁신 캠페인관리 혁신 고객서비스 역량 강화 IT 인프라 고도화로 고객중심의 미래지향적 CRM 구성 7 대 혁신 프로젝트 추진 국내 혁신 추진현황 채널 최적화 고객 니즈관리 혁신 고객정보 자산화 지식기반 접점업무 혁신 지식기반 접점업무 혁신

4. SMS LBS Photo Mail Multimedia Streaming MOD VOD Multimedia Live Streaming Live TV Video Telephony Txt based Information Service Live Bell Live Screen Basic LBS Poly Bell Java Game Animated Image Photo Screensaver High Volume multimedia service Text based low volume data service 1G 2G 2.5G 3G/4G Mobile Service Evolution

5. 파워피티 PT SHOP 운영 구성 P T S H O P 템 플 릿템 플 릿 템 플 릿템 플 릿 한방, 의료 의사, 간호 건강 결혼, 아기 소풍, 여행 가족 악기, 댄스 노래, 연주 문화 은행, 지폐 주식, 통계 금융 축구, 농구 체조, 배구 스포츠 학교, 공부 시험, 대학 교육

6. 한국형지방자치의 청사진 파워포인트 2003 무작정 따라하기포토샵 5.0 단숨에 끝내기 정보처리기사 필기미쓰이, 미쓰비시 상사 Try again! 토익 단어장기적의 두뇌습관 나라총서 무작정 따라하기단숨에 끝내기 시험에 나오는 것만 공부한다세계일류기업 총서 Try Again 기적의 학습법 길벗 도서 시리즈

7. 조직구성 “ 프리젠테이션 디자인 전문가 ” 는 파워피티입니다.

8. PRODUCT FUNCTIONS PRODUCT FUNCTIONS BRAND NAME GRAPHICS PRDUCT DESIGN MIX PRDUCT DESIGN MIX LOGOS / TRADEMARK MIX LOGOS / TRADEMARK MIX PACKAGING AUGMENTED PRODUCT FEATURES AUGMENTED PRODUCT FEATURES CONTENTS CASE 1

9. 프로젝트 진행순서 STEP 07 STEP 06 STEP 05 사이트 정보구조 설계 STEP 04 디자인 & 개발 STEP 03 시스템 통합 STEP 02 테스트 및 오픈 STEP 01 프로젝트 계획수립 분석 컨텐츠 설계

10. ERP SYSTEM ERP SYSTEM 구매 / 재고 인사 / 급여 영업 / 매출 재무회계 생산 / 외주 MRP/MPS 수입 / 수출 원가분석

11. Internet Host Windows for Workgroups Windows for Workgroups Windows 95 & 98 Apple Macintosh System Apple Macintosh System Windows NT IBM Mainframe TCP/IP Network Printer Network Printer UNIX System UNIX System VMS System VMS System Windows 2000 Windows 2000

12. Internet Host Windows for Workgroups Windows 95 & Windows 98 Apple Macintosh System IBM Mainframe Windows NT Windows 2000 MS Lan Manager UNIX System Network Printer VMS System PARTPART PARTPART

13. Trade allowanes Price offs In-on or near-packs Sampling Coupons Trade coupons Free-in-the-mail Premiums Free-in-the-mail Premiums Self-liquidating Premiums Self-liquidating Premiums Contests & Sweepstakes Contests & Sweepstakes Refund offers Bonus packs Stamp & Continuity plans Stamp & Continuity plans

14. Case 082 OSI Model Layer application network transport session presentation data link physical 1 2 3 4 5 6 7 Form oracle

15. Case 083 Max marketing model 질문서발송 데이터베이스 구축 synergy linkage sales Activ- ation Activ- ation advertising Accoun- tability Accoun- tability media targeting

16. KMS EIS EDMS SCM CRM Solution & Service - SI Development & Solutions GW ERP How convenient would it be, if we can view all the numerous information scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?

17. Consulting Marketing Contents Flash Design Coding CTI UMS Mailing Server D/B Creative Interaction System ebiz Integration Strategy Sopping eCRM IRM VOC/ RMS e- Learning  Interactive Full Service 통일된 프로세스 기반하에 ebiz 전략수립, 개발 및 솔루션을 통합하여 구축 eSolution

18.  e-CRM 도입동기  마케팅 효율화와 고객지원강화  경쟁사대비 우위확보  전사적 회원관리 통합 Customer 판촉팀 마케팅팀 관리팀 기획팀 영업팀 고객지원팀

19.  e- Company System Network SCM System SCM System EKP/EIP System EKP/EIP System CRM System CRM System Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integration

20. EUROPE ASIA N. AMERICA S. AMERICA OCEANIA AFRICA SCM ERP EKP/EIP  eBiz Solution 수출현황

21. EUROPE ASIA S. AMERICA OCEANIA AFRICA  Global network Los Angeles ARTCOMPT(AMERICA), INC. TEL : 1-714-999-8990 FAX : 1-754-999-9901 N. AMERICA

22. Diagram Add your text in here Text ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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27. Title in here Description of the contents Title in here Diagram

28. Add your text in here Text ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

29. Diagram Text1Text2 Text3 Text4 Text5Text6 Concept Text7 Text8

30. www.themegallery.com Click to edit title style

31. Click to add Text Title in here Text in here Text in here Text in here Describe a vision of company or strategic contents. Click to add Text

32. Electronic Decision Making E-mail E-board Schedule Management MIS Name Card Management Career Management Human Relationship Management Survey messenger GW eagleOffice  Solution & Service - eagleOffice

33. Compet- ition Compet- ition Target Brand Essence Brand Essence Positioning planning concept Objective USP

34. Safety needs Social needs Esteem needs Self Actualization needs Self Actualization needs NEEDS Analysis NEEDS Analysis - 자기몰입 - 자율성, 양육 - 표현 - 자기몰입 - 자율성, 양육 - 표현 - 사회적 - 공격, 성취 - 지배 - 친화 순종 - 사회적 - 공격, 성취 - 지배 - 친화 순종 - 육체적 - 놀이, 이해 - 육체적 - 놀이, 이해

35. PACS ERP CRM EIP Mailing B2Emall Integration Developers

36.  Company Organization Company Organization eBiz Solution Consulting Internet Biz System

37. MailingMailing Business SCM e- Automation e- Automation PABX e-Market ERP MES IBS EDMS Group D GW HRM PRMPRM DWDW IRMIRM KMS EIP WCMSWCMS RMSRMS ERM e-IPS e-Faxe-Fax e-Searche-Search e-CTIe-CTI e-Community Employee Customer  eBiz Solution analysis _CRM CRM : Customer Relationship Management e-CRMe-CRM CRMCRM

38. E-Mail 문서 EDMS GW 자료실 KMS 2 단계 ( 시스템 연동 ) ERP 1 단계 ( 솔루션 개발 ) CRM SCM E-Planning  Office Management System 자산관리고객관리 업무관리 인력관리 손익관리

39. Innovation Operation Optimization Business & IT Strategy Supply Chain Execution  eBiz Enterprise Management

40. SI Area NI Area Solution Area SM Area Internet Area R&D Area Consulting Area  SI Business Area  SI consulting  SI development  SI management  N/W management  New technology  Network Integration - Network Consulting - Network Integration - Network Management

41. CRM Forecasting, Opportunity Management, Configuration, Generation …… Forecasting, Customer Care Spare Management ……… Forecasting Personalization Campaign Management Marketing Encyclopedia ERP CMS SCM EIP eStrategy  Solution & Service - SI Development & Solutions Marketing Sales Services

42. One-Stop Service 10% 5% BSP IT consulting IT development IT management N/W management New technology Wireless Internet Web Contents Web Mailing Web SI  eBiz Solutions & Service BSP Area Internet Area SI Area NI Area Consulting Area BSP MU : (Business Service Provider Management Unit)

43. Customer Partner Shareholder Employee service sell production supplyMaterial  e-Business Solutions SCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketing

44. Sales Team Sales Team System Team System Team Consulting Team Consulting Team SI MU Network Team Network Team Automation System Team Automation System Team Enterprise Network Team Enterprise Network Team NI MU eBiz CRM EIP R&D  eBiz Collaboration Network

45.  Website Strategy Site E Site B Site H Site F Site A Site G E-biz Transformation AS IS TO BE Site C Site D Strategy and Implementation e-Shopping Information eBusiness Business Function & Strategy

46. Case 017 Communcation strategy Risk neutral Message Media none Integration

47. 미국 LA Ontario 캐나다 Miami Santiago 중남미지역 일본 Tokyo Kuala Lumpur Jakarta Sydney Auckland Shanghai 중국 아태지역 Dubai Amman Johanesburg 아중동지역 Beijing Case 098