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Silvio Stoppoloni Manuela Cimbelli, Federica Navarra, Antonio Ottaiano HRD&T Staff of the Italian National Statistical Institute Improving quality in management.

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Presentation on theme: "Silvio Stoppoloni Manuela Cimbelli, Federica Navarra, Antonio Ottaiano HRD&T Staff of the Italian National Statistical Institute Improving quality in management."— Presentation transcript:

1 Silvio Stoppoloni Manuela Cimbelli, Federica Navarra, Antonio Ottaiano HRD&T Staff of the Italian National Statistical Institute Improving quality in management of NSI staff training&learning Roma, 10th July 2008

2 Watching the organisation Roma, 10th July 2008 European Conference on Quality in Official Statistics THE WORK FORCE 13 people Training for personnel belonging to ISTAT and National Statistical System (SISTAN) Quality issues Process analisys and organisational innovation in HRD&T Competencies dedicated to

3 CHALLENGE n. 1 - MAINSTREAMS European Conference on Quality in Official Statistics 1.The EU mainstreams on education and quality in education 2.The guidelines of the national government on HRD&T 3.The linkage between the NSI staff’s quality and the quality of statistical information, as designed by the Eurostat ESTP-Task Force Roma, 10th July 2008

4 CHALLENGE N. 2 From efficiency to impact evaluation Total Quality Management approach Roma, 10th July 2008 European Conference on Quality in Official Statistics measurement not only of training efficiency and effectiveness (teaching hours delivered, productivity etc.) the impact on organization of new competencies acquired but also

5 CAF (Common Assessment Framework) A tool to introduce TQM Roma, 10th July 2008 European Conference on Quality in Official Statistics

6 LESSONS LEARNED I. Results&changement 1. A picture of the HRD&T activity assessed by an external Commission 2. Increase of data and improvement of indicators as far as HRD&T processes are concerned 3. Increasing awareness of measurement’s culture in the HRD&T staff Roma, 10th July 2008 European Conference on Quality in Official Statistics

7 LESSONS LEARNED II. Impacts 1.Description of the HRD&T processes 2.Investment towards an ISO certification 3.Experiment of benchlearning (as a new method to enhance learning opportunities through a systematic knowledge sharing) 4.Sound investments in training programmes on quality 5.Investment in developing competence on assessment and auditing 6.Systematic approach to processes re-engineering Roma, 10th July 2008 European Conference on Quality in Official Statistics

8 Roma, 10th July 2008 Tel Italian National Statistical Institute HRD&T Staff Via Cesare Balbo, 16 – Rome European Conference on Quality in Official Statistics


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