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Improving California College San Diego By: Barbara Cannon.

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Presentation on theme: "Improving California College San Diego By: Barbara Cannon."— Presentation transcript:

1 Improving California College San Diego By: Barbara Cannon

2 What needs to be improved? Lack of communication  Staff  staff  Staff  students Lack of Knowledge  Who is in charge of what Students not being taken care of  No response to s  Class schedules messed up

3 Strategic Capacity Planning The objective of strategic capacity planning is to reach an optimal level where production capabilities meet demand. Capacity needs include employment skills, equipment, and space New campus  good Equipment  *not enough books at times Not enough equipment at other campuses, students left standing around

4 The Nature of Services Customers (students) always come first Students having problems with contacting staff (no responses)

5 The Nature of Services Cont. Schedules come out late Deans are too busy with their schedule to respond Students given more advanced classes before the beginners (i.e. phr109 before phr100)

6 Organizational learning Staff doesn’t know who is in charge of what Students given the run around Students do all the foot work

7 References Jacobs, F. R. (2011). Operations and Supply Chain Management (Vol. XIII). (S. Mattson, Ed.) New York: McGraw- Hill/Irwin.


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