Presentation on theme: "Customer Service by Dan Boss Have you ever experienced bad customer service?"— Presentation transcript:
Customer Service by Dan Boss Have you ever experienced bad customer service?
Customer Service Have you experienced really good customer service?
Customer Service At what kind of place do you want to work?
Customer Service Do you have customers or taxpayers? Which one is more positive? When you call with a problem which one do you want to be?
Customer Service Who are your customers? Citizens, businesses, utility customers taxpayers, others…. What about internal customers? Customers are who you do work for.
Customer Service You need to have a good product. You need to be correct. You need to be fast. Consider your customers all the time.
Customer Service You don’t always need to roll over (We don’t sell cars). How do you want your mother treated. Make customer service part of your culture. How? Consider your customers all the time.
Customer Service Talk about customers with your staff, With your boss, With your council, With your friends, With your customers. The bottom line is… Consider your customers…..
Customer Service Ask your customers how you are doing. Use letters, cards, phone calls, surveys. Make it part of your budget. Consider your customers all the time.
Customer Service The number one thing my customers comment on is... HOW FAST WE ARE AT……. Calling them back. Knocking on their door. Consider your customers all the time…
Customer Service You absolutely make a difference.