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2 2 2 Breakout Session #1401 Lyle Eesley, Defense Acquisition University Phil Salmeri, M&M H Design, Inc April 14, 2008 11:00 am – 12:00 pm What’s New.

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Presentation on theme: "2 2 2 Breakout Session #1401 Lyle Eesley, Defense Acquisition University Phil Salmeri, M&M H Design, Inc April 14, 2008 11:00 am – 12:00 pm What’s New."— Presentation transcript:

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2 2 2 2 Breakout Session #1401 Lyle Eesley, Defense Acquisition University Phil Salmeri, M&M H Design, Inc April 14, :00 am – 12:00 pm What’s New in Performance Based Acquisition

3 3 DAU ACE for Services Site will Host SAM https://acc.dau.mil/ace

4 4 Enter SAM by going to the ACE for Services Site SAM Enter Here https://acc.dau.mil/ace Click on the SAM

5 5 Enter your PSC Code :_______ To look up PSC code click on PSC Group below (Until the SAM is built, you can go to Web site to find PSC codes) Service Acquisition Mall Directory Help Desk Suggestion Box

6 6 R - PSC Universe of Services R111 Bldgs & fac / admin & svc bldgs R112 Bldgs & fac / airfield & msl fac R113 Bldgs & fac / educational bldgs R114 Bldgs & fac / hospital buildings R115 Bldgs & fac / industrial bldgs R116 Bldgs & fac / residential bldgs R117 Bldgs & fac / warehouse bldgs R118 Bldgs & fac / R&D facilities R119 Bldgs & fac / other buildings R121 Non-bldg / conservation & dev R122 Non-bldg / hwys-roads-bridges R123 Non-bldg / electric power genr R124 Non-bldg / utilities R129 Non-bldg / other R211 A/E - non contruct - general R212 A/E - drafting engineering R213 A/E - inspect - non contruct R214 A/E - management engineering R215 A/E - production engineering R216 A/E - marine engineering R219 Other architects & engin gen R301 Adp facility management R302 Adp systems develop & programming R303 Adp svcs/data entry R304 Adp svcs/data transmission R305 Adp teleprocessing svcs R306 Adp system analysis R307 Automated information system svcs R399 Other adp svcs R404 Prof svcs/land surveys - cadastral R405 Prof svcs/operations research R406 Prof svcs/policy review - develop R407 Prof svcs/program evaluation R408 Prof svcs/program management-suppor R409 Prof svcs/program review-develop R411 Prof svcs/real property appraisals R412 Prof svcs/simulations R413 Prof svcs/specifications develop R414 Prof svcs/systems engineering R415 Prof svcs/tech sharing-util R416 Prof svcs/vet/animal care R418 Prof svcs/legal services R419 Prof svcs/educational services R420 Prof svcs/certifications & accredit R421 Prof svcs/technical assistance R422 Prof svcs/phone and field interview R423 Prof svcs/intelligence services R424 Prof svcs/expert witnesses R425 Prof svcs/engineering technical R426 Prof svcs/communications services R427 Prof svcs/weather rpt-observ R428 Prof svcs/industrial hygienics R497 Prof svcs/personal services R498 Other professional services R499 Othr professional svcs R502 Study/air quality R503 Study/archeological-paleontological R504 Study/chemical-biological R505 Study/cost benefit R506 Study/data - other than scientific R507 Study/economic/socio-eco and labor R509 Study/endangered species-plant/anim R510 Study/environmental assessments R511 Study/environmental baseline R512 Study/environmental impact R513 Study/feasibility - non-contruct R516 Study/fisheries and animal R517 Study/geological R518 Study/geophysical R519 Study/geotechnical R520 Study/grazing-range use R521 Study/historical R522 Study/legal-litigation R524 Study/mathematical-statistical R525 Study/natural resource R526 Study/oceanological R527 Study/recreation R528 Study/regulatory R529 Study/scientific data R530 Study/seismological R532 Study/soils R533 Study/water quality R534 Study/wildlife R537 Study/medical and health R538 Study/intelligence R539 Study/aeronautic/space R540 Study/building technology R541 Study/defense R542 Study/educational R543 Study/energy R544 Study/technology R545 Study/housing and community develop R546 Study/security (physical & personal R547 Study/accounting/financial mgt R548 Study/trade issues R549 Study/foreign & nat'L security pol R550 Study/organization/admin/personnel R551 Study/mobilization/preparedness R552 Study/manpower R553 Study/communications R554 Study/acquisition policy/procedures R599 Other special study & analyses R601 Admin svcs/material management R602 Admin svcs/courier and messenger R603 Admin svcs/transcription R604 Admin svcs/mailing and distribution R605 Admin svcs/library services R606 Admin svcs/court reporting R607 Admin svcs/word processing/typing R608 Admin svcs/translation-sign languag R609 Admin svcs/stenographic services R610 Personal property management servic R611 Credit reporting R612 Information retrieval R699 Other administrative support svcs R701 Mgt svcs/advertising R702 Mgt svcs/data collection R703 Mgt svcs/acct & financial services R704 Mgt svcs/auditing services R705 Mgt svcs/debt collection R706 Mgt svcs/logistics support R707 Mgt svcs/contract & procurement sup R708 Mgt svcs/public relations R709 Ongoing audit operations support R710 Relocation services R799 Other management support services

7 7 J - PSC Universe of Services J010 Maint-rep of weapons J011 Maint-rep of nuclear ordnance J012 Maint-rep of fire cont eq J013 Maint-rep of ammo & explosives J014 Maint-rep of guided missiles J015 Maint-rep of aircraft J016 Maint-rep of aircraft components J017 Maint-rep of aircraft ground eq J018 Maint-rep of space vehicles J019 Maint-rep of ships-sml craft-docks J020 Maint-rep of ship & marine eq J022 Maint-rep of railway eq J023 Maint-rep of vehicles-trailers-cyc J024 Maint-rep of tractors J025 Maint-rep of vehicular eq J026 Maint-rep of tires & tubes J028 Maint-rep of engines & turbines J029 Maint-rep of engine accessories J030 Maint-rep of mech power trans eq J031 Maint-rep of bearings J032 Maint-rep of woodworking machine J034 Maint-rep of metalwork machine J035 Maint-rep of service & trade eq J036 Maint-rep of sp industry machinery J037 Maint-rep of agriculture machine J038 Maint-rep of construct eq J039 Maint-rep of materials handling eq J040 Maint-rep of rope-cable-chain J041 Maint-rep of refrigeration - ac eq J042 Maint-rep of fire-rescue-safety eq J043 Maint-rep of pumps & compressors J044 Maint-rep of furnace-nuclear reac J045 Maint-rep of plumbing-heating eq J046 Maint-rep of water purification eq J047 Maint-rep of pipe-tubing-hose J048 Maint-rep of valves J049 Maint-rep of maint repair shop eq J051 Maint-rep of hand tools J052 Maint-rep of measuring tools J053 Maint-rep of hardware & abrasives J054 Maint-rep of prefab structures J055 Maint-rep of lumber & millwork J056 Maint-rep of construct material J058 Maint-rep of communication eq J059 Maint-rep of elect-elct eq J060 Maint-rep of fiber optics mater J061 Maint-rep of power distribution eq J062 Maint-rep of lighting fixtures J063 Maint-rep of alarm & signal system J065 Maint-rep of medical-dental-vet eq J066 Maint-rep of instruments & lab eq J067 Maint-rep of photographic eq J068 Maint-rep of chemical products J069 Maint-rep of training aids-devices J070 Maint-rep of adp eq & supplies J071 Maint-rep of furniture 80 Separate PSC Codes J072 Maint-rep of household furnishings J073 Maint-rep of food prep-serving eq J074 Maint-rep of office machines J075 Maint-rep of office supplies J076 Maint-rep of books-maps-pubs J077 Maint-rep of musical inst-radio-tv J078 Maint-rep of recreational eq J079 Maint-rep of cleaning eq J080 Maint-rep of brushes-paints-sealer J081 Maint-rep of containers-packaging J083 Maint-rep of textiles-leather-furs J084 Maint-rep of clothing - individ eq J085 Maint-rep of toiletries J087 Maint-rep of agricultural supplies J088 Maint-rep of live animals J089 Maint-rep of subsistence J091 Maint-rep of fuels-lubricants-oils J093 Maint-rep of nonmetalic fab mat J094 Maint-rep of nonmetalic crude mat J095 Maint-rep of metal bars & sheets J096 Maint-rep of ores & minerals J099 Maint-rep of misc eq J998 Non-nuclear ship repair (east) J999 Non-nuclear ship repair (west)

8 8 J - PSC Universe of Services J010 Maint-rep of weapons J011 Maint-rep of nuclear ordnance J012 Maint-rep of fire cont eq J013 Maint-rep of ammo & explosives J014 Maint-rep of guided missiles J015 Maint-rep of aircraft J016 Maint-rep of aircraft components J017 Maint-rep of aircraft ground eq J018 Maint-rep of space vehicles J019 Maint-rep of ships-sml craft-docks J020 Maint-rep of ship & marine eq J022 Maint-rep of railway eq J023 Maint-rep of vehicles-trailers-cyc J024 Maint-rep of tractors J025 Maint-rep of vehicular eq J026 Maint-rep of tires & tubes J028 Maint-rep of engines & turbines J029 Maint-rep of engine accessories J030 Maint-rep of mech power trans eq J031 Maint-rep of bearings J032 Maint-rep of woodworking machine J034 Maint-rep of metalwork machine J035 Maint-rep of service & trade eq J036 Maint-rep of sp industry machinery J037 Maint-rep of agriculture machine J038 Maint-rep of construct eq J039 Maint-rep of materials handling eq J040 Maint-rep of rope-cable-chain J041 Maint-rep of refrigeration - ac eq J042 Maint-rep of fire-rescue-safety eq J043 Maint-rep of pumps & compressors J044 Maint-rep of furnace-nuclear reac J045 Maint-rep of plumbing-heating eq J046 Maint-rep of water purification eq J047 Maint-rep of pipe-tubing-hose J048 Maint-rep of valves J049 Maint-rep of maint repair shop eq J051 Maint-rep of hand tools J052 Maint-rep of measuring tools J053 Maint-rep of hardware & abrasives J054 Maint-rep of prefab structures J055 Maint-rep of lumber & millwork J056 Maint-rep of construct material J058 Maint-rep of communication eq J059 Maint-rep of elect-elct eq J060 Maint-rep of fiber optics mater J061 Maint-rep of power distribution eq J062 Maint-rep of lighting fixtures J063 Maint-rep of alarm & signal system J065 Maint-rep of medical-dental-vet eq J066 Maint-rep of instruments & lab eq J067 Maint-rep of photographic eq J068 Maint-rep of chemical products J069 Maint-rep of training aids-devices J070 Maint-rep of adp eq & supplies J071 Maint-rep of furniture J072 Maint-rep of household furnishings J073 Maint-rep of food prep-serving eq J074 Maint-rep of office machines J075 Maint-rep of office supplies J076 Maint-rep of books-maps-pubs J077 Maint-rep of musical inst-radio-tv J078 Maint-rep of recreational eq J079 Maint-rep of cleaning eq J080 Maint-rep of brushes-paints-sealer J081 Maint-rep of containers-packaging J083 Maint-rep of textiles-leather-furs J084 Maint-rep of clothing - individ eq J085 Maint-rep of toiletries J087 Maint-rep of agricultural supplies J088 Maint-rep of live animals J089 Maint-rep of subsistence J091 Maint-rep of fuels-lubricants-oils J093 Maint-rep of nonmetalic fab mat J094 Maint-rep of nonmetalic crude mat J095 Maint-rep of metal bars & sheets J096 Maint-rep of ores & minerals J099 Maint-rep of misc eq J998 Non-nuclear ship repair (east) J999 Non-nuclear ship repair (west)

9 9 If you’re planning or researching an Aircraft Maintenance service requirement, the PSC code is J015. Entering J015 takes us to the J015 Store “Stores” have “Managers” that ensure shelves are stocked with relevant, quality information, learning assets and best in class “QASP Boxes” The Mall uses a modified seven step process to create a Performance Roadmap for acquisition teams to follow JO 15 Aisles of Information

10 10 SAM’s Performance Roadmap Flow Step 4 Step 5 Step 6Step 7 Form the Team Understand the Situation Market Research Manage Performance Select Right Contractor Mission Results Develop PWS or SOO Decide how To Inspect & Assess Performance Step 3 Step 2 Step 1 Mission Need QASP Box ObjectiveStandardsAQL*Inspection Incentive This slide relates the 7 steps principles to our QASP Box PBA approach

11 11 The QASP Box is the KEY to the requirements development process Tailoring and completing a Mall “QASP Box” focuses the acquisition team on the essential performance and assessment elements The QASP Box provides the foundation for the PWS development, best value strategy and contract admin approach. QASP Box ObjectiveStandardsAQLInspectionIncentive The “QASP Box” is the “ Get er Done ” tool teams should use while developing their performance requirement

12 12 QASP Box Process Tool Old SOW Requirements Old SOW Requirements Write Final PWS Write Final PWS QASP Box Objective StandardsAQLInspectionIncentive HOW ? Work the Why ?, What ?, and How ? in the QASP Box to get to the Now ! of writing the PWS WHY ? WHAT ? (level) NOW ! Alignment

13 13 The QASP Box is the KEY to the requirements development process Let’s walk through the QASP Box Meaningful Performance Objectives must answer the question WHY the performance is needed QASP Box Objective StandardsAQLInspectionIncentive “WHY ?”

14 14 The QASP Box is the KEY to the requirements development process Start with the existing Statement of Work Old SOW Yada Brainstorm… with a “Why Analysis” Why do you need this ? Focus on the header paragraphs or the single digit paragraphs of the SOW

15 15 The QASP Box is the KEY to the requirements development process Now answer the question “WHY?” Brainstorm… “Why Analysis” Why do you need this ? The answer must begin with “BECAUSE”! “BECAUSE …..Results!” Old SOW Yada WHY?

16 16 The QASP Box is the KEY to the requirements development process Completing the WHY Analysis should yield results that can be consolidated into Performance Objectives “BECAUSE …..Results! Performance Objectives” “BECAUSE …..Results!” “BECAUSE …..Results! Performance Objectives” “BECAUSE …..Results!” “BECAUSE …..Results! Performance Objectives” Look for similar results that support a common Performance Objective and group them into overarching Objectives “BECAUSE …..Results!”

17 17 The QASP Box is the KEY to the requirements development process “Performance Objectives……..Performance Standard” After boiling down to the main Performance Objectives…. Define Performance Standards for each Performance Objective “Performance Objectives……..Performance Standard” An effective performance standard must answer the Question… What Level? “When will I know the performance objective has been met?” The answer describes your standard. WHAT Level? QASP Box Objectives StandardsAQLInspectionIncentive “What ?” Level

18 18 The QASP Box is the KEY to the requirements development process Performance standards should have adjective and adverb descriptors These are but a few of them that I’ve seen in completed QASP Boxes Scientifically supportable Code is maintainable Complete Compliant Thorough Sustainable Software is fully operational Timely User friendly Innovative Credible Operational Implements improvements to increase speed and accuracy;

19 19 The QASP Box is the KEY to the requirements development process An AQL is an acceptable deviation from the standard –However, the contractor is still expected to meet the standard What should you address to determine if an AQL is appropriate? – Easily understood – Clearly delineated QASP Box Objective StandardsAQLInspectionIncentive

20 20 The QASP Box is the KEY to the requirements development process These are a few I’ve seen in completed QASP Boxes…. 95% output accuracy Only 2 errors per or – 1% rework allowed Customer feedback is 4.5 or above on the 5 point scale Complaint resolution is above 95% IAW the customer feedback process Xx% of comments/suggestions are accepted for implementation

21 21 The QASP Box is the KEY to the requirements development process Inspection approaches verify if standards are being met The verification responsibility rests with the buyer Some typical Inspection methods –Continuous, in instances where the service is ongoing and observation is almost constant –100%, of such things as reports, or logs –Customer feedback –Random sampling QASP Box Objectives StandardsAQLInspectionIncentive Answer this question: “ HOW will I know if the standard is being met? Answer = Inspection “How ?”

22 22 The QASP Box is the KEY to the requirements development process “What happens if a standard is not met?” – This question should guide your approach to inspection Do you have the resources to inspect? –Resources impact what you are capable of inspecting –Do you have the technology to inspect Is it inspectable?....You must ‘test the testing’ QASP Box Objectives StandardsAQLInspectionIncentive

23 23 The QASP Box is the KEY to the requirements development process Once the inspection process has been determined, the incentives must be established. –What are the impacts of meeting or not meeting the standards of the objectives? Incentives can be negative or positive Past Performance Assessments should always be included in the incentive portion of the QASP Box Incentives can take the form of deducts; reduced inspections; be tied to award fee or performance incentive fee plans; or shared cost savings QASP Box Objectives StandardsAQLInspectionIncentive

24 24 The QASP Box is the KEY to the requirements development process QASP Box Objectives StandardsAQLInspectionIncentive Now step back and determine which performance objectives carry the most importance Objectives with greater importance should receive proportionate weighting in the incentive column. This also applies to past performance assessment Use the weights assigned to the incentives and relate them back to the performance objectives This provides the starting point for weighting the Technical Evaluation Plan (TEP) factors which builds section M of the RFP 20% 60 %

25 25 The QASP Box is the KEY to the requirements development process Start writing the PWS or SOO QASP Box Objectives StandardsAQLInspectionIncentive “NOW !”

26 26 QASP Box Process Tool Summary Start with Old SOW Start with Old SOW Performance Objective Performance Objective Performance Standard Performance Standard Inspection Approach Inspection Approach Ask HOW….. Yields Inspection approach Final PWS Final PWS Ask WHY…. Yields Performance Objective Ask WHAT ….. Yields Performance Standard (Level) NOW write Final PWS Make the jump WHY ? ……… WHAT ?…..… HOW ?.…..… NOW !

27 27 JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coach Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle SAM version of the 7 steps’ Sub elements If you click on any of the boxes that have the numbers 1 thru 7, this box will display the step sub elements of that step. 5 Min or less individual or team Video Mission Results Step 3 Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box Tool Aisle Each topic box has a pull down menu

28 28 JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box Step 1 Creating Effective Teams Project Management Effective Communication 1.1 Ensure senior management involvement and support 1.2Tap multi-disciplinary expertise. 1.3 Define roles and responsibilities. 1.4 Develop rules of conduct and communications plan 1.5 Empower team members 1.6 Identify stakeholders and nurture consensus 1.7 Develop and maintain the knowledge base of the project life 1.8 “Incent” the team: Establish link between program mission and team members’ performance 1.9 Team participation in PBA workshop Step 1 Form the Team Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Team Charter MS Project milestone charts

29 29 JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box Step 1 Creating Effective Teams Project Management Effective Communication Step 1 Form the Team Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Team Charter MS Project milestone charts What step 1 says to SAM: Get the right People Organize the team

30 30 JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box Step 2 Problem Solving Spend Analysis Strategic Sourcing Step 2 Understand the Situation Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Problem Statements 2.1Link acquisition to mission and performance objectives 2.2Define (at a high level) desired results 2.3 Benchmark existing strategies 2.4Conduct spend analysis 2.4Document current processes and metrics and level of performance 2.5Review current and statutory requirements 2.6Hold review sessions with major users and suppliers 2.7Identify leverage opportunities 2.8Consolidate and analyze future demands

31 31 Problem Solving Spend Analysis Strategic Sourcing Step 2 Understand the Situation Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Problem Statements JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box What step 2 says to SAM.. Conduct historical analysis Initiate strategic planning Step 2

32 32 3.1Team approach to market research 3.2Learn from public sector 3.3Learn from Private Sector 3.4Consider one on one meetings with industry 3.5Look for existing contracts 3.6Analyze and Document Market Research No SAM interpretation needed Market Research Existing Contracts DOD, Non DOD Strategic Sourcing Options Step 3 Market Research Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Commercial Practices & Metrics from Airlines, Freight, Charter companies Government Samples & Metrics DOD, NASA, USCG, Other Market Research Reports Sourcing Options Aisle Sourcing Options Aisle New Topic Aisles may appear based on your step in the process JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box Step 3

33 33 Step 5 Determine how to Inspect And Assess Performance What step 5 says to SAM.. Determine how you are going to know when a standard has been met? What and how often is it to be inspected? What happens if the standard is not met? Are you capable of inspecting at that level and frequency? (do you have the resources to accomplish it) Is it ‘inspectable’? Bottom line – ‘test the testing’ approach. Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Sample QASP Elements Performance Objectives Performance Standards AQLs Inspections Incentives JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box

34 34 Step 4 Develop the PWS or SOO Process sub elements What step 4 says to SAM.. PWS Complete QASP Box Now begin writing the PWS Let the contractor propose the solution SOO Describe the elevator message, or challenge Write “elevator” Performance Objectives Let the contractor propose a solution Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Q Box element Samples Sample PWS for JO15 DOD, NASA, Coast Guard Non DOD Sample SOO for JO15 DOD, Non DOD JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box

35 35 What step 6 says to SAM.. Develop an effective business strategy Use the most appropriate contract type Build a technical evaluation plan that focuses on the performance objectives in the QASP Utilize innovative approaches such as oral presentations and fast track source selection procedures. Rely heavily on contractor past performance to assess performance risk. Step 6 Select the Right Contractor Process sub elements Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle Sample JO15 Evaluation Factors Sample J015 Evaluation Standards Tech Team Briefing Past Performance Questionnair Source Selection Best Value Acquisition process Conducting effective Tech Evaluations JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box

36 36 Step 7 Manage Performance Process sub elements COR Training What step 7 says to SAM.. After award, use the team to monitor performance Add contractor to the team Use the QASP Box to monitor performance Report contractors “past performance” using the QASP Box incentive approach Tool Aisle Samples and Examples Aisle Samples and Examples Aisle Training Aisle Coaches Aisle Sam’s U Tube Aisle Sam’s U Tube Aisle COR Community of Practice Partnering Agreement COR Checklist Post Award Conference C/L JO15 Store Manager: Your Name Here Feedback and Suggestions Feedback and Suggestions Mission Results Step 3 Step 2 Step 1 Mission Need Step 4 Step 5 Step 6 Step 7 ObjectiveStandardsAQL* Inspection Incentive QASP Box

37 37 SAM’s QASP Box Performance Objectives Performance StandardsAQLInspection, type and frequent Incentive Build a knowledge based tool for performance based service acquisition Build a common approach for converting SOW to PWS Provide training and coaching SAM Phase I open doors Phase II..? Phase III..? Phase I : Stand up (mall doors open) by 4 August If no additional resources are brought forth, then 5 November is the stand up date If no resources are made available prepare for Mall demolition…. Phase II Final destination for knowledge resources are only three clicks away Stock 10 QASP Boxes in the PSC for Professional, admin and management support Concise, complete, effective, makes sense.. coherent, compliant with PBA principles Become an effective tool for training of PBA Easy to use, easy to shop Effective QASP Box tools in each service code store Sam is easily accessed by the contracting and technical partners, (requirements generating) workforce, to participate in designing the mall and stocking shelves No more than 10% of final destinations require more than three clicks An AQL may not be applicable for an single event Phase I : It’s ready to open on 4 August, on site in LA Phase II : Random testing to see if the final destination is only three clicks away Continuous review and assessment Customer feedback on the effectiveness of the Mall Feedback and participation in the three NCMA conferences Phase II: failure to deliver will result in a public whipping with a thousand wet noodles Successful delivery: we get to eat the noodles with a nice marinara sauce with a bottle of 1990 Alexander Valley Silver Oak Cab

38 38 SAM’s QASP Box Cont Performance Objectives Performance StandardsAQLInspection, type and frequent Incentive Provide training/coaching Make PBA easier to implement Training when you need it Coaching when you need it Constant review and customer feedback see above Phase II: Maintain the SAM Provide a resource, such as a store manager or coach, who can help the shopper tailor the QASP Box to fit their need. Phase II: Continuous improvement and f ine tuning Add additional QASP Boxes Bring on more service codes Provide effective customer guidance and support Coaching is effective Customer feedback is addressed and improvements implemented Customer feedback Council and management team reviews Store manager meetings Suggestion box results see above All Phases: Establish a PBA SAM council to guide the development of the Mal and police the hallways and stores, and stock the shelves Guidance is meaningful and helpful Guidance and suggestions are timely Customer feedback Council and management team reviews Store manager meetings Suggestion box results see above

39 39 Help Desk Function The Mall will provide a user Help Desk function with the following services provided free of charge: –Identify the right PSC code –One hour review of proposed QASP Box for performance based assessment

40 40 Mall Governance Process Draft Mall Management Responsibilities –The DAU team will function as the Mall Manager –Set standards for currency of information and standard store appearance –Host the Mall on DAU ACE for Services site –Review and approve Store Managers and QASP Boxes Store Managers Responsibilities –Solicit, review and propose best in class QASP Box information and other best in class practices

41 41 Your opportunity to build the foundation Why? –Stock the shelves with Good QASP Box examples for PSC’s for all to use What we Need –Your ideas –Your experience –Your commitment

42 42 Next Steps Schedule –August NCMA Conference update –Progress is funding dependent Expansion Plans –Source selection evaluation factors –Instructions to offerors –Expand sharing of PSC common elements –Private Work Space for acquisition teams


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