Presentation is loading. Please wait.

Presentation is loading. Please wait.

Chapter 1 Organization Theory and Health Services Management.

Similar presentations


Presentation on theme: "Chapter 1 Organization Theory and Health Services Management."— Presentation transcript:

1

2 Chapter 1 Organization Theory and Health Services Management

3 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 3 3 Purpose and Overview Purpose –To learn about the major influences affecting health care organizations –Discussion of managerial perspectives –Discussion of managerial theories

4 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 4 4 Purpose and Overview Overview –The Changing Health Care System –Ecology of Health Services Organizations –Key Dimensions of Health Services Organizations –Health Services Organizations as Systems

5 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 5 5 Purpose and Overview Overview –Areas of Managerial Activity –Major Perspectives on Health Services Organizations –Metaphors of Health Services Organizations

6 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 6 6 The Changing Health Care System

7 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 7 7 The Changing Health Care System

8 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 8 8 The Changing Health Care System

9 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 9 9 The Changing Health Care System

10 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 10 The Changing Health Care System

11 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 11 The Changing Health Care System

12 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 12 The Changing Health Care System

13 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 13 The Changing Health Care System

14 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 14 Ecology of Health Services Organizations

15 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 15 Ecology of Health Services Organizations Are Health Services Organizations Unique? –Defining and measuring output are difficult –Work is variable and complex –Work is usually nondeferrable –Work is often performed under emergency conditions

16 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 16 Ecology of Health Services Organizations Are Health Services Organizations Unique? –Work must be precise and errorless –Services are interdependent and require coordination –Require extreme degree of specialization

17 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 17 Ecology of Health Services Organizations Are Health Services Organizations Unique? –Professionalized providers –Lack of managerial control over group generating work and expenditures –Dual lines of authority

18 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 18 Key Dimensions of Health Services Organizations External Environment Vision Mission Goals Strategies

19 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 19 Key Dimensions of Health Services Organizations Differentiation Integration Centralization Change Innovation

20 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 20 Health Services Organizations as Systems Closed System –Maximize internal efficiency, predictability, and order Open System –Openness, adaptability, and innovation

21 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 21 Health Services Organizations as Systems Production –Products or services at center of organizational activities Boundary Spanning –Interface between organization and external environment

22 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 22 Health Services Organizations as Systems Maintenance –Physical and human infrastructure Adaptation –Innovation as tool for change

23 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 23 Health Services Organizations as Systems Management –Organizes, directs, and oversees Governance –Provides strategic direction and imposes accountability

24 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 24 Areas of Managerial Activity Organizational Behavior–Micro Approach –Examines individuals within organizations –Motivation –Leadership –Conflict management

25 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 25 Areas of Managerial Activity Organization Theory–Macro Approach –Organization as social system –Organizational design –Interorganizational relationships –Change and innovation –Performance and strategy

26 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 26 Major Perspectives on Health Services Organizations Bureaucratic Theory –Procedures for governing activities –Hierarchical structure –Lack of individual freedom –Rigid behavior

27 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 27 Major Perspectives on Health Services Organizations Scientific Management School –Span of control –Unity of command –Appropriate delegation of authority –Departmentalization –Work rules and methods to improve efficiency

28 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 28 Major Perspectives on Health Services Organizations Human Relations School –Individual, group dynamics, and relationships –Participatory decision making –Self-actualizing aspects of work

29 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 29 Major Perspectives on Health Services Organizations Contingency Theory –Organization is situational –Continuum that moves toward organic from bureaucratic structure

30 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 30 Major Perspectives on Health Services Organizations Resource Dependence Theory –Obtaining resources from environment

31 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 31 Major Perspectives on Health Services Organizations Strategic Management Perspective –Positions organization to environment and competitors

32 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 32 Major Perspectives on Health Services Organizations Population Ecology Theory –Environmental forces "select out" certain organizations for survival –Minimizes role of managers

33 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 33 Major Perspectives on Health Services Organizations Institutional Theory –Requires conformity to rules to receive legitimacy and support

34 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 34 Major Perspectives on Health Services Organizations Social Network Perspective –Behavior is social in nature –Successful organizations develop and use social networks

35 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 35 Major Perspectives on Health Services Organizations Complex Adaptive Systems –Interdependent, embedded, and unpredictable –Experimentation –Application of simple rules –Co-evolution of organization and environment

36 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 36 Major Perspectives on Health Services Organizations

37 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 37 Major Perspectives on Health Services Organizations

38 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 38 Major Perspectives on Health Services Organizations

39 Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 39 Metaphors of Health Services Organizations


Download ppt "Chapter 1 Organization Theory and Health Services Management."

Similar presentations


Ads by Google