Safety through Communications Use Avaya CM’s built in features to help maintain a safe environment. Avaya Communication Manager features for managing safety and security –Non-DID via public-unknown –Emergency Extension Forwarding 911 Calls that drop Must administer a system-wide timer –Crisis Alert notifies personnel when a 911 call has been made. Notifications can be sent to internal stations and/or digital pager –911 Call Monitoring – allows a recipient of a crisis alert notification to monitor the call. –Malicious Call Trace to help reduce prank calls and increase ability to catch perpetrators.
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