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© 2005 Avaya Inc. All rights reserved. E911 – Avaya Capabilities Teresa Richardson Avaya Solutions Manager Public Safety & Citizen Service.

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Presentation on theme: "© 2005 Avaya Inc. All rights reserved. E911 – Avaya Capabilities Teresa Richardson Avaya Solutions Manager Public Safety & Citizen Service."— Presentation transcript:

1 © 2005 Avaya Inc. All rights reserved. E911 – Avaya Capabilities Teresa Richardson Avaya Solutions Manager Public Safety & Citizen Service

2 2 © 2005 Avaya Inc. All rights reserved. 911 Call Flow 1. Subscriber dials Call is routed from CO to Tandem/Selective Router – ANI is sent with the call 3. Selective Router determines the correct PSAP 4. The ANI/ALI Controller requests the ALI associated with the ANI from the ALI Database 5. The call is routed to the PSAP Agent Telephone and the ALI Data is routed to the Agent Workstation

3 3 © 2005 Avaya Inc. All rights reserved. Information sent by Avaya CM: CO Trunks: –Number associated with CO Trunk Group –Associates to physical location where trunk terminates ISDN/PRI Trunk: –Depends on CM translations & LEC Administration Possibilities: DID, Main BTN, LDN Specific location details by DID can be administered

4 4 © 2005 Avaya Inc. All rights reserved. Key Requirements of e911 Avaya CM must send out the correct ten-digit ANI Outgoing trunks must be provisioned to send the ANI ALI Database must be accurate & maintained Considerations for Implementing an e911 strategy: Where is the caller located? What trunk type is used for 911 routing to PSAP? What PSAP serves the specific location? What information is sent with the call?

5 Safety through Communications Use Avaya CM’s built in features to help maintain a safe environment. Avaya Communication Manager features for managing safety and security –Non-DID via public-unknown –Emergency Extension Forwarding 911 Calls that drop Must administer a system-wide timer –Crisis Alert notifies personnel when a 911 call has been made. Notifications can be sent to internal stations and/or digital pager –911 Call Monitoring – allows a recipient of a crisis alert notification to monitor the call. –Malicious Call Trace to help reduce prank calls and increase ability to catch perpetrators.

6 6 © 2005 Avaya Inc. All rights reserved. Communication Manager e911 Features Crisis Alert - notifies users that a 911 call has been made –Definity to CM 2.0 – notification of up to 10 endpoints: –CM 3.0 – notification of up to 250 endpoints (requires purchase of special green feature) Crisis Alert Monitoring – CM 3.0 –Allows a Crisis Alert recipient to monitor 911 calls (requires purchase of special green feature) E911: Emergency Calls from Un-named IP Phones (3.0.1) E911: Network Discovery with Redsky (CM 2.2) E911: ELIN by range of IP addresses (CM 2.0) E911: Call Forwarded returned E911 dropped calls (CM 2.0) E911: Use the physical set’s extension for bridged or EAS Ageng 911 calls (CM 2.0)

7 7 © 2005 Avaya Inc. All rights reserved. ALI Data in PBX

8 8 © 2005 Avaya Inc. All rights reserved. IP Addressing Data in PBX If you populate the IP Address Mapping screen with emergency numbers, the feature functions as follows: ● If the Emergency Location Extension field in the Station screen is the same as the Emergency Location Extension field in the IP Address Mapping screen, the feature sends the extension to the Public Safety Answering Point (PSAP). ● If the Emergency Location Extension field in the Station screen is different from the Emergency Location Extension field in the IP Address Mapping screen, the feature sends the extension in the IP Address Mapping screen to the Public Safety Answering Point (PSAP).

9 9 © 2005 Avaya Inc. All rights reserved # * 8 * Local C/O or Tandem Routing Office Network Discovery Architecture Avaya S Series Call Server IP Phone ext 1111 Ethernet Switch RedSky App Server PRI or CAMA Gateway ERLELINSwitchPort MAC AddressExt. AAA S E B0-D0-04-4F BBB S HO C D6-44-3G Call Routing Pattern RedSky E-911 Manager Modem PSTN RBOC Gateway RBOC ALI Database PSAP ALI Database PSAP E-45 S V5.0 E911 Manager

10 10 © 2005 Avaya Inc. All rights reserved. Unnamed IP Endpoints Requirements: –System-Parameters Features administered –IP Softphone 5.0+, IP Firmware 2.2 +(excluding 2.5) –Telephone IP Address must be included in the IP Address Mapping Screen

11 11 © 2005 Avaya Inc. All rights reserved. Colorado Legislation Current: Disclosure of dialing and calling capabilities. (1)WHEN THE METHOD OF DIALING A LOCAL CALL FROM AN MLTS TELEPHONE REQUIRES THE DIALING OF AN ADDITIONAL DIGIT TO ACCESS THE PUBLIC SWITCHED NETWORK, MLTS OPERATORS SHALL PROVIDE WRITTEN INFORMATION TO THEIR END-USERS DESCRIBING THEPROPER METHOD OF DIALING FROM AN MLTS TELEPHONE IN AN EMERGENCY. MLTS OPERATORS THAT DO NOT GIVE THE ANI, THE ALI, OR BOTH SHALL DISCLOSESUCH FACT IN WRITING TO THEIR END- USERS AND INSTRUCT THEM TO PROVIDE THEIR TELEPHONE NUMBER AND EXACT LOCATION WHEN CALLING Proposed (July 2006 Update) The proposed amendments to the 911 Statute require operators of MLTS serving multiple buildings, or serving buildings of more than 40,000 square feet or more than 10 separately secured units, to implement solutions which will report to the 911 call center the actual location of the phone from which the 911 call has been placed.

12 © 2005 Avaya Inc. All rights reserved Call Routing Examples

13 13 © 2005 Avaya Inc. All rights reserved. 911 Routing Example St Petersburg, FL IP Atlanta, GA Tampa, FL Denver, CO St Pete PSAP LEC CO 911 Atlanta PSAP

14 14 © 2005 Avaya Inc. All rights reserved. V9-1-1 ® Call Flow

15 © 2005 Avaya Inc. All rights reserved. Q & A


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