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MARC 9-1-1 A REGIONAL APPROACH TO 9-1-1. WHAT IS MARC? Mid- America Regional Council MARC is a nonprofit association of city and county governments and.

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Presentation on theme: "MARC 9-1-1 A REGIONAL APPROACH TO 9-1-1. WHAT IS MARC? Mid- America Regional Council MARC is a nonprofit association of city and county governments and."— Presentation transcript:

1 MARC 9-1-1 A REGIONAL APPROACH TO 9-1-1

2 WHAT IS MARC? Mid- America Regional Council MARC is a nonprofit association of city and county governments and the metropolitan planning organization for the bistate Kansas City region

3 WHAT IS MARC? 2 STATES 9 COUNTIES 120 CITIES 4400 SQUARE MILES

4 MARC VISION Provide citizens and public safety professionals with a high quality, financially secure and well maintained system of 9-1-1, interoperable radio and data communications services.

5 MARC 9-1-1 HISTORY  1973 Blue Springs begins 9-1-1 operations  1983 MARC Board of Directors agrees to cooperate on 9- 1-1 installation  1993 first upgrade with agencies selecting equipment and MARC acting as purchasing agent  1995 Interlocal agreements with counties  2002 MARC purchased selective routers for wireless calls  2003 Phase I & II implemented  2007 Region wide upgrade  2009 purchased first IP capable answering equipment

6 GOVERNANCE MARC Board of Directors Elected officials Public Safety Communications Board Elected officials Police Chiefs/Sheriffs/Fire/ EMS PSAP managers Users committee Co-chairs Users Committee Technical Committee

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8 MARC PSAPS 34 Primary 7 Secondary 5 Back up 1 Training center 231 Answering positions

9 ACTIVITY  2011 9-1-1 Calls  VoIP 38,188  Wireline 397,589  Wireless 1,185,183 73% of 9-1-1 calls are wireless

10 ACTIVITY  9-1-1 Calls1,620,959  Administrative calls2,387,511  TOTAL4,008,470

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12 MARC’S ROLE  Coordination  Single point of contact

13 MARC PUBLIC SAFETY  PURCHASING  9-1-1 premise equipment  MAINTENANCE  24/7 emergency  Routine  TRAINING  Consortium  State certification

14 MARC PUBLIC SAFETY  NETWORK  Network management  CAMA trunks  Wireless trunks  Billing

15 MONITORING

16 MARC PUBLIC SAFETY  Call Routing  Wireline and back up  Cell sites  Testing  Boundary changes  Wireless accuracy testing

17 MARC PUBLIC SAFETY  NETWORK  Network management  CAMA trunks  Wireless trunks  Billing  Call Routing  Cell sites  Testing  Boundary changes  Wireless accuracy testing

18 6100 CELL SECTORS

19 CELL TOWER ROUTING

20 MARC PUBLIC SAFETY  CONTRACTS  Language Line  Maintenance  Mapping software  Telco agreements  GIS  Maintain digital maps for public safety  Update 9-1-1 maps for PSAP’s  DATABASE  Monitor database for accuracy  ERROR REPORTS  Handle all error reports for PSAP’s  STATISTICS  Call volume  Trunk usage  Postion usage

21 BENEFITS  Redundancy  PSAPs can provide back up services short and long term  2 networks: wireline and wireless  Improved service to citizens  Transferred calls have all ANI/ALI and Phase II info  Cost effective  Duplicate equipment eliminated  Ease of administration  Coordination reduces tasks and workload at PSAP  Regional guidelines  Shared knowledge  User committee  Training for over 600 telecommunicators

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23 SR 2a1a1b2b 3a 1c 3c3d 3b 1d 2c2d

24 BENEFITS  Redundancy  PSAPs can provide back up services short and long term  2 networks: wireline and wireless  Improved service to citizens  Transferred calls have all ANI/ALI and Phase II info  Cost effective  Duplicate equipment eliminated  Ease of administration  Coordination reduces tasks and workload at PSAP  Regional guidelines  Shared knowledge  User committee  Training for over 600 telecommunicators

25 PSAP MAP

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27 BENEFITS  Redundancy  PSAPs can provide back up services short and long term  2 networks: wireline and wireless  Improved service to citizens  Transferred calls have all ANI/ALI and Phase II info  Cost effective  Duplicate equipment eliminated  Ease of administration  Coordination reduces tasks and workload at PSAP  Regional guidelines  Shared knowledge  Users Committee  Training for over 600 telecommunicators

28 UPGRADE CHANGES  PSCB approved an upgrade plan that will be ongoing  42 controllers will be replaced by 6 Patriot servers  PSAP’s will be connected to Patriot servers

29 SHARING IS GOOD  COST SHARING PERCENTAGES  Population based (minus prison pop.)  Cass99,4785.29%  Clay211,01311.22%  Ray23,3361.24%  Platte89,3224.75%  Jackson674,15835.85%  Wyandotte157,5058.38%  Leavenworth 70,3453.74%  Johnson544,17928.94%  Miami32,787

30 SHARING IS GOOD Allocation of Monthly Operating Costs 9-1-1 Equipment NetReplacementRAMBIS Equip9-1-1 Equip Cost Share/Misc. CountyPopulationPercentageNetworkGISLanguage LineCoordinationSS7FundMaintenance ExpensesTotal Cass99,4785.29%7,538.84817.55201.114,318.53151.034,307.7559.592,469.38145.8720,009.65 Clay211,01311.22%15,989.761,734.01426.549,159.52318.919,095.74125.825,237.50309.4042,397.21 Jackson674,15835.85%51,090.285,540.501,362.8829,266.391,204.8634,364.59475.3816,734.80988.58141,028.26 Johnson544,17928.94%41,242.754,472.581,100.1923,625.36829.9223,670.58327.4413,509.21798.03109,576.07 Leavenworth70,3453.74%5,329.92578.00142.183,053.17126.383,604.5449.861,745.83103.1314,733.02 Platte89,3224.75%6,769.28734.10180.583,877.69135.743,871.6353.562,217.30130.9817,970.87 Ray23,3361.24%1,767.14191.6447.141,012.2842.641,216.2016.82578.8334.194,906.90 Wyandotte157,5058.38%11,942.441,295.10318.586,841.07290.478,284.80114.613,911.79231.0833,229.94 Excelsior Springs11,0840.59%840.8291.1822.43481.6519.96569.197.87275.4116.272,324.78 Total1,880,420100%142,511.2315,454.663,801.6381,635.673,119.9288,985.031,230.9646,680.062,757.55386,176.71 Miami Co.32,787 2,957.620.00 1,200.0052.02319.410.001,155.990.005,685.04 TOTAL INVOICE AMOUNT Cass $ 20,009.65 Clay $ 42,397.21 Jackson $ 141,028.26 Johnson $ 109,576.07 Leavenworth $ 14,733.02 Platte $ 17,970.87 Ray $ 4,906.90 Wyandotte $ 33,229.94 Excelsior Springs $ 2,324.78 Miami Co. $ 5,685.04 Total - $ 391,861.75

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32 SHARING IS GOOD Metropolitan Area Regional Radio System

33 MARRS  HOST AGENCIES  Kansas City, Mo.  Johnson Co. Ks.  User agencies  Prime site agencies  Independence  Platte County

34 MARRS  Management Council  User Committee  Technical Committee  SOP Committee  Maintenance Costs

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36

37 MICROWAVE MAP

38 CONSOLIDATION CO-LOCATED SHARING THE FACILITIES CONSOLIDATED MERGE SEVERAL INTO ONE VIRTUAL CONSOLIDATION SHARE NETWORK INFRASTRUCTURE

39 PSAP COMPONENTS  Personnel  9-1-1  Radio system  Computer Aided Dispatch  Facilities

40 CO- LOCATED CONSOLIDATED  Leavenworth Police Dept. and Leavenworth County Sheriff  Johnson County ECC and Johnson County Sheriff  Johnson County Sheriff and Olathe Police  9-1-1  CAD  Facilities  Radio  Personnel

41 NEXT GEN 911?

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