Presentation is loading. Please wait.

Presentation is loading. Please wait.

E9-1-1 Regulation, Liability, Solutions and Deployment May 13th, 2010 Michael Lagger Regional Sales Director RedSky Technologies.

Similar presentations


Presentation on theme: "E9-1-1 Regulation, Liability, Solutions and Deployment May 13th, 2010 Michael Lagger Regional Sales Director RedSky Technologies."— Presentation transcript:

1 E9-1-1 Regulation, Liability, Solutions and Deployment May 13th, 2010 Michael Lagger Regional Sales Director RedSky Technologies

2 Agenda- First Hour What is E9-1-1? – A General Overview The Case for E9-1-1 −State Legislation and Regulations −Liability and Risk How E9-1-1 Works −Traditional ALI E9-1-1 −E9-1-1 as a Service - Voice Positioning Center E9-1-1 How to Determine What E9-1-1 solution is Right for Your Enterprise

3 Agenda – Second Hour E9-1-1 Solutions −PS-ALI −Hosted E9-1-1 −E9-1-1 appliances −On-premise E9-1-1 software solutions −E9-1-1 Network Services Using your E9-1-1 system to improve emergency response −9-1-1 call notifications −Broadcast Notifications E9-1-1 Solutions for Mobility −E9-1-1 for WiFi phones −E9-1-1 for Softphone and UC Clients −my e911 for Smart phones E9-1-1 Services −Audit Services −Layer 2/Port Level Network Discovery Services −Application Performance Monitoring Building a Budget for E9-1-1 – A Step-by-Step approach How to build support for your E9-1-1 Project inside your organization Resources

4 E9-1-1 defined E9-1-1 = Enhanced Basic is a phone number and an address E9-1-1 delivers a detailed location to dispatchers −FLR 10 STE 100 RM 104 −FLR 3 6th AVE WALL Essential for multi-floor building and campuses Enables location description down to the desktop

5 911 Dispatch Screen with E9-1-1 Address + Building, Floor and Room

6 Liability

7 Why is Accurate E9-1-1 Information Important?

8 Known Facts About The Incident MedImmune has 15 different locations working from one PBX Location information for all these buildings was the same; the company’s billing address for telecom services Fatality occurred because the emergency crew arrived at the listed address determined from the CLID; the employee was in an adjacent MedImmune building with a different street address Source familiar with the MedImmune network revealed there were no local trunks at each location that would have enabled site location.

9 Facts about the Incident MedImmune is based in Maryland which does not legislate E9-1-1 for Enterprises. They didn’t violate any state laws. Did MedImmune take a calculated risk and avoid the cost of subscribing to a PS-ALI service? Perhaps they didn’t understand the issue or how the technology worked MedImmune, a multinational company with 2200 employees and 7 U.S. locations; Did they have an emergency policy? Would notification to local security have helped? The employee died on 9 AM on Tuesday and not during off hours.

10 Liability Summary Compliance – −If you are in a State with E9-1-1 regulation and you don’t comply and someone has an accident ……you can be sued under common law action. Workers Compensation – −Workers compensation protection only applies when an injury arises out of and in the course of employment. Generally, courts have interpreted arising out of and in the course of employment to cover most injuries that occur at the work place. Gross Negligence or Intentional Injuries Exception - −If a court finds the employer intentionally exposes its employees to known risks or dangers without informing them of the risks, an employee may sue his employer outside of the workers compensation system. −If a company knows that emergency responders show up at the wrong building when is called, this could easily be interpreted as gross negligence.

11 Liability Summary Personal Animus Exception - −Injuries arising out of risks or conditions personal to the claimant – heart attacks or seizures −Since these are not “employment” related, they may not be covered by workers compensation Contractors and Visitors −Workers Compensation does not cover contractors or visitors to a company −Contractors, on-call workers, or temporary help agency workers are nearly 10% of the workforce and are not covered by workers compensation

12 Resources White Papers: −Seyfarth Shaw white paper: Assessing E9-1-1 Liability and Risk 1_Liability_Risk.pdf 1_Liability_Risk.pdf Videos - −Why incorporate E9-1-1 into a Corporate Risk Management Strategy? −4 Steps to Incorporate E9-1-1 into a Corporate Risk Management Strategy

13 E9-1-1 Regulation

14 FCC and E9-1-1 FCC has urged States to Adopt E9-1-1 Legislation FCC is monitoring States’ adoption of E9-1-1 Legislation FCC has indicated that they might act if States do not move quickly enough to enact E9-1-1 regulation What is the FCC concerned about? −The ability of PBXs to send accurate caller and location information to the Public Safety Answering Point (PSAP) −The ability to do E9-1-1 dialing without dialing an access code −The PSAP should receive a valid callback number −Fully restricted telephones should be able to dial 911

15 Why Have Regulations Been Enacted? States want employees to have the same protection that they have at home Emergency Responders need an accurate location to get to someone fast in a corporate building or campus There are service providers using a single PBX to provide service to multiple companies, each with a different location Companies are spread out across multiple floors in a building or have multiple buildings on campus

16 E9-1-1 Legislation 16 states have implemented E9-1-1 legislation Alaska is the newest State legislation requires enterprises to comply Regulations vary from State to State

17 What’s Common in the Regulations? Enterprise Size: −Enterprises that are over a certain size are required to provide E9-1-1 −Enterprises that occupy multiple floors of a building −Enterprises that have multiple buildings or locations Companies that provide a “shared” PBX to multiple companies

18 Reasons Why Regulation Is Adopted So callers, especially those who are incapacitated, confused, upset, who can not speak, who do not speak English, who are children, etc. can actually have Dispatchers tell police, fire, or EMTs where to find them −The problem is bad for PBXs serving a large building where only the building address is given −The problem is worse (and untenable) when the PBX serves more than 1 building and gives only the address of the building in which the PBX is located And technology is complicating the problem with: −The ease of relocating or moving VoIP phones −Remote interconnected IP phones over VPNs, etc.

19 Standards for Location Specificity The Regulations set different standards for location specificity depending on the type of facility and its size Shared residential systems – location must ID the residential unit (e.g., 145 MAIN ST, SUITE 203) Business/Entity or Government systems – at least a building and floor location (called an ERL for Emergency Response Location) such as “WEST END OF 5 th FLOOR” or “LABORATORY” or “WAREHOUSE 7B”, etc Hotel/Motel systems – location must present unit identifier (e.g., an occupancy room) School systems – location must present a unit identifier NOTE: a unit identifier is a room name or number, unit name or number, or equivalent designation of a portion of a structure or building …

20 Resources All State E9-1-1 Legislation is available at −http://www.redskyE9-1-1.com/E9-1-1_information_center/http://www.redskyE9-1-1.com/E9-1-1_information_center/ NENA – National Emergency Number Association −E9-1-1 Model Legislation that serves as the basis for most State E9-1-1 Laws −http://www.nena.org/standards/technical/data/mlts-model- legislation-2009http://www.nena.org/standards/technical/data/mlts-model- legislation-2009

21 How E9-1-1 Works

22 Why E9-1-1 is Important to Enterprises They need to comply with regulations Emergency responders are showing up at the wrong location They are implementing a new IP phone platform and they need to track phone movement They have softphone users or remote agents They want their security department or on site medical responders to know when a call is dialed

23 ANI & ALI Defined "Automatic Number Identification" or "ANI" −Outbound 10 Digit TN that the PBX sends when a call is made −May be the DID number of the phone −May be a 10 Digit TN that is associated to one or more extensions −When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s ALI database to retrieve a location record (ALI) that corresponds to the ANI "Automatic Location Identification" or "ALI" −The location record that is created to support an ANI −The location record is placed into the LEC ALI database −The ALI is “served-up” to the PSAP when the PSAP submits a “bid” using the ANI −The ALI record typically includes: -Company Name -Call back number (ANI) -Street Name, Address and Directional info -Floor name, room name or number, cubical number, floor quadrant -Community and State

24 Traditional ALI E9-1-1: How it works

25 PS-ALI Accounts A PS-ALI account is required to put ALI records in the LEC’s ALI database All LECs have their version of PS-ALI −AT&T (Ameritech) – called PS-ALI −AT&T (Bell South) – called Pin Point −Qwest – called Locator ID −Verizon – What is PS-ALI? −A software application that allows you to put ALI records in the LEC ALI database −You have a secure log-in −You transfer your data over the web from your computer/network

26 PS-ALI Accounts Unless you have a PS-ALI Account, you do NOT have E9-1-1 Unless you place ALI records in the LEC ALI Database, you do NOT have E9-1-1 You’ll hear PBX vendors say they support E9-1-1, BUT what they really mean is that they can output ANI/ELIN PBX vendors do not create ALI records and place those records in the LEC ALI Database

27 Creating ALI Records What’s in an ALI record? −Defined by NENA (National Emergency Number Association) −Format is called “NENA 2” −A NENA 2 record includes the following fields: -Calling phone number -Street number and street name -Street Directional (N, S, E, W) -Location, 20 characters ( Bldg. Flr, Rm) - Customer name -Community, state, zip code

28 How to create ALI records Manually −Purchase a PS-ALI account from your LEC −Assemble a spreadsheet based on the LEC PS-ALI format −Upload records to the PS-ALI database From a PBX report −Generate a.cvs station report from the PBX −Configure into the LEC PS-ALI format −Use your PS-ALI account to upload records to the PS-ALI database Automatically using software −Software can automatically retrieve Move, Adds and Changes from your PBX −Automatically configure and upload ALI records to the PS-ALI database using your PS-ALI account

29 PS-ALI accounts Benefits −Enables E You can transfer detailed ALI records to the LEC −The ALI records will be “served up” to the PSAP when a call arrives at the PSAP Negatives −PS-ALI is a manual process −You have to update the ALI database every time you make a change −It’s easy to get the PS-ALI database out of sync −Hard to decipher error codes that come back from the LEC database −You need multiple PS-ALI accounts if you are served by more than one LEC −There is a one-time charge of up to $5000 to open an account −You have to set up an account and sign a contract with the LEC, which can be a very long (45-90 days) and arduous process involving your legal department −PS-ALI Databases have a 24 hour cycle time so no immediate updates

30 Alternatives to PS-ALI accounts Now there is an alternative to PS-ALI Accounts National ALI service hosted “in the cloud” Accepts and validates ALI records from any region in the US or Canada Accepts and routes calls to any PSAP in the USA and Canada Benefits −No more PS-ALI contracts with LECs −Simplifies call routing – all calls go to the service −“Real-time” location updating – useful for softphones and mobile users More on E9-1-1 as a Service later in the Session

31 Defining Phone Locations

32 Accurate phone locations are the core of E9-1-1 Digital and Analog Phones If you don’t have accurate phone locations now, you have to get there −Step One -Establish a location nomenclature –A uniform way to name locations for use in ALI records –Street Address for all Buildings –A uniform way to describe location inside a building ( Floor, Room, Quadrant) Work with your local Fire and Police Depts for their suggestions −Step Two – Gather the phone location data -Self – Audits -Professional Service Audits

33 Applying the Location Nomenclature Location Data can be stored −In the PBX/call server -Some PBXs have fields you can use to populate locations –Avaya, Nortel Meridian and CS1000 −In a separate external database -Active Directory −In the E9-1-1 application software -The application can store all location information including: –Buildings –Street addresses –Floor, Room, Quadrant

34 Defining Locations for Digital, Analog and IP phones using the Station Screens

35 E9-1-1 for Digital and Analog phones The E9-1-1 Software will automatically retrieve location data from the station screen fields and create and send ALI records

36 E9-1-1 for VoIP “ELIN” replaces "ANI" −ELIN “ Emergency Line Information Number” −Outbound 10 Digit TN that the PBX sends when a call is made −May be the DID number of the phone −May be a 10 Digit TN that is associated to one or more extensions −When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s ALI database to retrieve a location record (ALI) that corresponds to the ELIN “ERL” replaces "ALI" −ERL “Emergency Response Location” −The location record that is created to support an ELIN −The location record is placed into the LEC ALI Database −The ERL record is “served-up” to the PSAP when the PSAP submits a “bid” using the ELIN −The ERL record typically includes: -Company Name -Call back number (ANI) -Street Name, Address and Directional -Floor name, room name or number, cubical number, Quadrant -Community and State

37 E9-1-1 Key Components ERLs and ELINs– How They are Used An ERL can be as big as a building or as small as a cubicle Each ERL has a unique ELIN assigned to it When a phone registers in an ERL it is assigned an ELIN If any phone in the ERL dials 9-1-1, the ELIN, NOT the DID or ext., is sent out

38 VoIP E9-1-1 –Network Regions/IP Ranges This is the most common way that IP phones are tracked When a phone plugs in, it is assigned an IP address associated to the Network Region The call server or E9-1-1 application “reads” the IP address and assigns the ELIN to the phone Phones can move from one region to another and automatically be discovered

39 VoIP E9-1-1 – Network Regions/IP Ranges How it Works In this example, the ERL is the entire floor of a building Each ERL has a unique ELIN assigned to it When a phone registers in an ERL it is assigned an ELIN

40 VoIP E9-1-1 – Network Regions - Review The most common way that IP phones are tracked Use ERLs and ELINs Some PBX/call servers have this as native capability −Avaya Communication Manager – v 2.x and forward −Nortel CS1000 – v 4.5 and forward Cisco Call Manager supports network regions with Cisco Emergency Responder (CER) NOT A COMPLETE SOLUTION!!! −You still need a PS-ALI account to put your ERL/ALI records in the LEC ALI Database

41 VoIP E9-1-1 – Layer 2/Port Level Discovery A second way to determine IP phone locations Automatic discovery of an IP phone to the port on a Layer 2 voice data switch Method allows you to discover location “down to the desktop” Works by querying the Layer 2 switch to find out what phones are on the switch

42 VoIP E9-1-1 – Layer 2/Port Level Discovery

43 Layer 2/Port Level Discovery Requirements Network must support SNMP queries – SNMP Enabled −In the case of Cisco Emergency Responder, all switches must be Cisco and enabled for Cisco Discovery Protocol Community Strings of all Layer 2 switches known An accurate database of locations for each port An ELIN for each port (or an ELIN for each switch)

44 How PBXs handle calls

45 How PBX/Call Servers Handle E Call Routing −Digital PBXs ( Avaya and Nortel) -have routing tables for trunk routing ( ISDN or CAMA trunks) −IP PBXs (Avaya, Nortel and Cisco) -have routing tables, trunks and gateways for calls Location Management −Digital PBXs ( Avaya and Nortel) -have station screens that can store location data −IP PBXs (Avaya, Nortel and Cisco) -Have Network Map screens to build and manage Network Regions/IP Ranges -Have tables that can be updated with the correct ELIN −Note: No PBX/call servers have automated interfaces to the LEC ALI Database or to E9-1-1 Services “in the Cloud”. They are NOT a complete solution. You MUST put your location records somewhere so they are available to the PSAP.

46 How PBX/Call Servers Handle E9-1-1 ELIN Management −Dynamic ELIN -A method used by Cisco Call Manager wherein the ELIN is served up dynamically by an external software application at the time of the call −Static ELIN -A method used by Avaya and Nortel to determine the ELIN required by a phone when the phone registers. The ELIN is written to a field or table for use when a call is made.

47 9-1-1 Call Trunking Traditional Call Trunking −Usually dictated by the LEC – What service they have available −ISDN PRI or CAMA −Serves primarily Digital PBXs ( Avaya and Nortel) −Analog lines might be used in remote office with a gateway IP Call Trunking −You can now send a call securely over the Internet or over a private network using IP trunking with SIP signaling −This method significantly reduces the cost of having multiple dedicated E9-1-1 trunks at main and remote sites.

48 The Right E9-1-1 Solution for You

49 What Kind of Enterprise are You? Given the number of different ways to do E9-1-1, it is important to understand your requirements Baseline Questions: −How many phones do you have? −How many locations do you have? −TDM, IP or SIP? −What is your PBX/Call Server voice platform(s) −Do you need call notifications? −Do you have your own security force? −Do you have mobile or remote workers?

50 What Kind of Enterprise are You?

51 E9-1-1 Solutions 2 nd Hour

52 PS-ALI Accounts A PS-ALI account is required to put ALI records in the LEC’s ALI database All LECs have their version of PS-ALI What is PS-ALI? −A software application that allows you to put ALI records in the LEC ALI database −You have a secure log-in −You transfer your data over the web from your computer/network

53 E9-1-1 as a Service… a new approach A Hosted E9-1-1 service is a good solution for customers with less than 500 stations Provides E9-1-1 as a monthly service Compatible with any PBX, even non-IP enabled No on-premise equipment necessary Locations for hard and soft clients, both inside and outside the enterprise are provisioned manually by the customer – no real-time discovery All calls from the PBX/call server are sent to the E9-1-1 Hosted service, either using SIP or via the PSTN Connects calls to any PSAP in the USA and Canada

54 RedSky E9-1-1 Hosted Overview

55 RedSky Hosted Service- Portal User Interface

56 E9-1-1 as a Service… Advantages Easy to Manage −Web portal provides easy access to change locations or upload.csv files Easy to set-up −No LECs or LEC contracts to deal with −Simple Software Services Agreement −Service initiation in as little as 48 hours Inexpensive −One time service initiation fee −Monthly charge based on number of phone locations Feature Rich −Real time SMS and notifications of all calls

57 E9-1-1 as an Appliance- RedSky RedBox E9-1-1 Software pre-loaded on a 1U server Software integrates with the PBX/Call server to automate the E9-1-1 process −Tracks TDM and IP phone location changes −Provides Network Region IP phone tracking −SMS and notifications when using E911 Anywhere Network Service −Two Service Options: -Has Automated PS-ALI interfaces – uses your existing PS-ALI account -Includes service initiation to E911 Anywhere Network Service

58 E9-1-1 Appliance Overview

59 E9-1-1 as an Appliance… Advantages Capable −Automated IP phone location discovery using Network Regions −Automatically retrieves station screen location changes from the PBX −Can use either PS-ALI or E9-1-1 Network Service as a back-end −SMS and notifications of 911 calls Easy to set-up −Rack mounted appliance pre-loaded with software installs in a snap −RedSky Technical Services remotely sets up the software and establishes connectivity. REQUIRES REMOTE NETWORK ACCESS −Option to use E9-1-1 Network Service eliminates setting up a PS-ALI account with the LEC −Simple Software Services Agreement −Service initiation in as little as 48 hours

60 Enterprise Software for E9-1-1 The Best solution for large enterprises that have multiple PBX/call servers, thousands of phones, many locations Capabilities: −Automatic tracking of the location of TDM, IP and UC clients −Integrated call notification to security departments −Advanced modules for: -WiFi phone location tracking -Broadcast Notifications to large populations of users -Support for mobile SIP and UC Clients -E9-1-1 Support for smart phones

61 E9-1-1 Enterprise Software- RedSky E911 Manager On-premise-based software solution Installed on a customer provided Server Automated management of location information inside and outside the enterprise Tracks VoIP, TDM and other IP telephony clients “Cross platform” capability Scalable and reliable Includes: −Automated ALI management −Emergency on-site notification −Network discovery for IP phones −Alerts & scheduled tasks −Reporting & tracking

62 E9-1-1 as Enterprise Application… Advantages Capable −Up to 100,000 phones and 50 PBX/call servers −Automated IP phone location discovery - Network Regions/ IP ranges and Layer 2/Port Level discovery −9-1-1 call notifications - Screen Pop, SMS and −Both PS-ALI and E9-1-1 Network Services interfaces Expandable −Integrated support for SIP clients −Support for UC clients −WiFi module supports voice over WiFi phones −Broadcast Notification Module −Supports smart phone E9-1-1

63 E9-1-1 Enterprise Software + E9-1-1 Network Services The solution for large, distributed, enterprises Enterprises that are consolidating their voice networks into datacenters (Flatten, Consolidate and Extend strategy) Remote locations reporting to the data center cores SIP and IP used for internal and external trunking Implementing Unified Communications

64 Voice Consolidated at the Core Core datacenters are connected by IP trunks (MPLS and SIP) Remote sites are connected to the datacenter via IP trunks

65 All calls are sent to the Service All calls from any location are processed at the core The core sends all calls to the E9-1-1 Network Service

66 The Service routes calls to PSAPs The Service can route to any PSAP in the USA and Canada The location of the caller is sent to the PSAP (dynamic ALI)

67 E9-1-1 Enterprise Software with E9-1-1 Network Service

68 E9-1-1 Modules to Improve Emergency Response

69 Value-added Modules for E9-1-1 Enterprise Software Emergency On-Site Notification (EON) −Provides “real time” notification of a call −EON module improves on-site response by 2-3 minutes Voice over WiFi −Optional module that integrates with the Mobility Services Architectures of leading Voice over WiFi providers like Aruba and Cisco −Automatically tracks endpoints as they move from access point to access point Broadcast Alert −Optional module that sends emergency and other notifications to large populations of users via SMS and My e911™ −Personal E9-1-1 application for populations of smart phone users

70 Emergency On-site Notification Call Processing

71 9-1-1 Call Notifications Screen Pop Notification Notification SMS Notification

72 Broadcast Notifications and Alerts A notification application to alert groups with timely and SMS messages Quick, easy way to send messages to large groups of students, parents and administrators or company employees Imports addresses and cell phone numbers from other databases

73

74

75 Broadcast SMS Notification Notification to large groups of cell- phone users using SMS messages

76 E9-1-1 Modules for Mobility

77 Tracking Softphone and UC Clients Softphones and UC clients are tracked with a client application that is installed on a laptop with the softphone or UC Client The application requires that the user identify their location Preempts use of the softphone until the user establishes their location The application forwards the location to the E9-1-1 Network Service and the E9-1-1 Network Service connects a 911 call to the right PSAP

78 E9-1-1 Solutions for WiFi E9-1-1 enterprise software communicates with the WiFi controller to obtain location updates on mobile Voice clients

79 There are now personal E9-1-1 applications for smart phones that can enhance security on campus Apps work with iPhone, Google Android and Blackberry phones The app identifies the location of a caller to any other smart phone Identifies the exact location of a caller to campus security, even though the call is made on the cellular network E9-1-1 Solutions for Smart Phones

80 Example of the App

81 my e911 Assigning who gets notified

82 9-1-1 Dialing and Alerts

83 Architecture

84 E9-1-1 Services

85 A professional service to identify the location of all phones in your enterprise according to an enterprise appropriate location nomenclature If you don’t have an accurate location database, you should consider this service, particularly if you don’t have the resources to perform an audit on your own The result of an audit is a clean, accurate database of all phone locations and network regions that can be loaded into your E9-1-1 application and uploaded to your PS-ALI database or the E911 Anywhere™ Network Service Audit Services

86 Layer 2/Port Level Network Discovery requires an accurate database with a location designated for every port on every voice data switch If you don’t have an accurate location database, you should consider this service, particularly if you don’t have the resources to perform an audit on your own This database has to be kept accurate at all times The audit results in a clean, accurate database of all ports that can be loaded into your E9-1-1 application and uploaded to your PS-ALI database or the E911 Anywhere™ Network Service Layer 2/Port Level Discovery Audit

87 Application Performance Monitoring (APM) is a professional service provided by RedSky technicians With APM, RedSky techs monitor your E9-1-1 application everyday to confirm that all scheduled tasks have been performed and that connectivity across your enterprise is in effect RedSky techs in effect become your E9-1-1 system administrators Application Performance Monitoring

88 The Economics of E9-1-1

89 Start-up Fees −PS-ALI Account Start-up fees −PS-ALI Monthly record storage fees −OR −E9-1-1 Network Services Initiation Fee −Monthly record service fee Appliance or Software costs Manpower Costs −Location Audits – Do you have an accurate database? −On-going administration – Depending on the level of automation What Does it Cost to do E9-1-1

90 Flatten, Consolidate, Extend (FCE) −An industry trend to use all IP trunking to connect all parts of the enterprise together −Results in SUBSTANTIAL cost savings in monthly trunking charges E9-1-1 in FCE −You need to account for E9-1-1 when you move to FCE −Considerations: -NO more local trunks, means NO PS-ALI – E9-1-1 Network Services is the way to go -Think in terms of Network Regions/Subnets as your “Location Strategy” in main locations -Think in terms of “unique location records” for mobile and remote users on softphone or UC clients E9-1-1 in FCE is really a network service that is extended out to the enterprise E9-1-1 as Part of Your Network Plan

91 Building a Budget for E9-1-1

92 RedSky has developed a document to help you build a budget for your E9-1-1 solution This document will help you identify your priorities and qualify your requirements We’ll walk through the document together from a high level The document can be filled out and submitted to RedSky for a price quote Building a Budget for E9-1-1

93 Building Support for your E9-1-1 Project

94 After hundreds of E9-1-1 project installations, we have learned some things from our customers about how to build support for your E9-1-1 project This document will help you identify your priorities and qualify your requirements We’ll walk through the document together from a high level Building Support for your E9-1-1 project

95 Contacts Carousel Industries RedSky Technologies

96 Q & A


Download ppt "E9-1-1 Regulation, Liability, Solutions and Deployment May 13th, 2010 Michael Lagger Regional Sales Director RedSky Technologies."

Similar presentations


Ads by Google