FTA Taxpayer Services Sub-group Main Objectives Portuguese Administration defined as objectives: –Internet services for tax payers use (most of them are compulsory) –Intranet for new applications to use by administration employees Internet Services begun in 1997
FTA Taxpayer Services Sub-group Tax Payer Services by Internet Tax payers using Internet (Tax payer number/password ) can : Consult IRS, IRC and VAT declarations for last 5 years Consult assessment for last 5 years Consult Fiscal debts and Fiscal Infractions processes Consult Start activity date Consult anticipated payments and retentions made Send IRS, IRC, VAT and 3ª Parties declarations Get PDF copy of tax return (acts like a prove of compliance) Get a prove of activity starting Make every sort of payments using home banking services or ATM machines Print forms of all declarations Change of Tax Address
FTA Taxpayer Services Sub-group José Silva 50% of IRS Tax Returns are collected by Internet
FTA Taxpayer Services Sub-group IRS control system Pre-populated, alerts Irregularities management and
FTA Taxpayer Services Sub-group José Silva Pre-populated
FTA Taxpayer Services Sub-group Mais Informação - Deve preencher o Anexo A porque foram obtidos rendimentos do trabalho dependente e/ou pensões. José Silva Alert
FTA Taxpayer Services Sub-group Irregularities solving The Taxpayer receives a written notification 1. Goes to a local Office or 2. Sends justification by Internet a) New declaration b) Message explaining divergency
FTA Taxpayer Services Sub-group IRS control system 80 % of Taxpayers classified as good or very good their interactions, by Internet, with Portuguese Fiscal Administration during Source: Evaluation questionnaire made by Internet.