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Mindshare VoIP Dispatch System Company Information Welcome to Mindshare, the answer to your Dispatch Center needs from an individual application to our.

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Presentation on theme: "Mindshare VoIP Dispatch System Company Information Welcome to Mindshare, the answer to your Dispatch Center needs from an individual application to our."— Presentation transcript:

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2 Mindshare VoIP Dispatch System Company Information Welcome to Mindshare, the answer to your Dispatch Center needs from an individual application to our Totally Integrated System Solution. This presentation provides information on the Company itself and the Mindshare Suite of VoIP Dispatch Solution. Simply click on the topic of interest for a short presentation. Mindshare Operator Instructions Technical Overview

3 The Mindshare Team believes that the strength of a team comes from its people. The commitment, knowledge, insight, perception, and enthusiasm of the people involved in your System make the difference between simply having a collection of equipment and having an integrated, technologically superior communications system. The successes that we have enjoyed and the high regard in which we are held by our clients clearly demonstrate the quality of our products and services and the quality of the people that deliver them. By uniquely packaging the expertise that comes with the many years of hands-on experience in design, development, installation, and needs of Emergency Communications Center Operations with the highest quality State-of-the-Art Technology, our team has unparalleled capabilities to provide the System you require and deserve in your Mission Critical Operation.

4 One of our strengths is found within the experience utilized in the formation of the Mindshare Team. The development of Mindshare has taken advantage of many years of critical expertise in the Communications Industry. This knowledge allows us to recognize that: Technology, though vital, is not truly beneficial without the ability to utilize it in the most efficient manner, especially in Mission-Critical circumstances. Mindshare provides this ability, setting the “New Standard in VoIP Dispatch Technology”

5 Full Range of Mission-Critical Applications, including: New Jersey Turnpike Authority 40 Position Dispatch System Nstar (Boston) 45 Position IP Dispatch System City of Prosper (Dallas, TX) P25 Digital Radio System Rock County WI 13 Position P25 CSSI Dispatch System NV Dept. of Wildlife (Reno NV) 4 Position IP Digital Dispatch System

6 Full Range of Mission-Critical Applications, including: Holocaust Museum 5 Position IP Trbo Interface Dispatch System Southeast PA Transit Authority (SEPTA) 16 Position IP / SIP Dispatch System Abbeville County SC 5 Position IP Console System Medic Ambulance CA 5 Position SIP Telephony / Dispatch System Mono County CA 3 Position IP Nena Dispatch System

7  Program Management ◦ Project management ◦ Detailed System Design ◦ Systems Integration ◦ Systems Staging ◦ Installation ◦ System Testing / Verification ◦ Optimizations ◦ Training ◦ Systems Documentation

8  Experience ◦ From Concept to Completion, The Mindshare Team has provided the Answers to the needs of Communications Centers based on the experience gained from their dedication to the Public Safety environment.  Complete Range of Solutions ◦ Regardless of the complexity and size of the System, Mindshare has the ability to offer a “Total System Solution”.  Multi-System Capabilities ◦ Our Partnerships with leading manufacturers throughout the industry to guarantee the full System Interoperability today’s complex Systems demand.  Understanding and Commitment ◦ We understand the Mission Critical demands of the roles you have undertaken and have dedicated ourselves to providing only the highest level reliability and performance in the products we provide. Our years of service in this regard verify this Commitment. The New Standard in VoIP Dispatch Technology

9 Return To Main Menu Screen Thank you for taking the time to view our offering. For a more detailed presentation and more information, please contact any member of the Mindshare Team. Please click on the “Return” button below to view our other available presentations.

10 Mission Critical Dispatch Communications Lives depend on Performance, not Promises

11 Welcome to

12 The Challenge To The Competition Is A Basic One:

13 OURS CAN!

14 The Evolution of

15 was only ‘A good place to start’! What once was considered “State-of-the-Art”…. and made them better!! When it comes to Dispatch Consoles, it is no different! We used our knowledge drawn from 30+ years of Experience in the Console industry, took the best features from various sources……..

16 Next generation design. All legacy designs were reviewed, corrected, upgraded and/or replaced Semiconductor part choices are next generation. Higher resolution A/D and D/A chips. Tighter integration components (dual core ARM/DSP) in one chip for higher processing power. Lower power use per channel, 5-7W per channel General System Improvement Examples

17 Fully Customizable Windows & Linux Environments Multi-Channel Audio Multi-Function Instant Recall Cross-Patch Simulcast Paging Aux Control Alarms Alert Tones ANI Multiple Screen Tabs Mindshare Operator GUI

18 Full Telephony Features / Integration SIP based PBX Compatibility Unlimited number of extensions per position Voic Support / Status Display Caller ID Per Line Volume Control Additional feature sets: Hook flash, Hold, Mic Mute, Caller Mute, Call Transfer & Forwarding, Conferencing and more Mindshare Operator GUI

19 Integrated Dual Core Processor No separate Position PC required Tightly integrated and small footprint Console Position USB based standard audio interface. High integration of all dispatch required features. Two separate headset interfaces, Desk Mic interface, and Aux Audio interface supported simultaneously. Timebase of audio is set by the audio interface. 8 speakers, w/amplifier power for each speaker taken from MAI, no separate power supplies for each speaker. MAXplus System Improvements

20 Improved installation and maintainability. ‘Hot swappable’ card concept, much easier to take a single channel in and out of service. Backplane with built in network switch for tighter integration without external network equipment. Same card form factor supports: Relay I/O, 4 channel audio card, and AUX processor card. Improved ability to wire the product. Because of the various backplane connectors, we can bring out TX/RX pair to 66 blocks very easily. Integrated web based gain controls to allow true remote, and screwdriverless level setup and adjustment Mindshare LT Radio Interface System Improvements

21 From the most Basic to the most Complex, Mindshare provides you with the ability to customize your System to meet the most important needs of all……Yours! Total Flexibility Total Efficiency Total Dependability

22 Technology Completely distributed VoIP design No “central electronics” required Economics Costs less to deploy and maintain Space Efficiency Much smaller than legacy console hardware. Rack Ratio 1:10+ Wide Area Architecture Use LAN/WAN or the Internet to connect resources Systems of virtually any size can be created Radio resources are accessible to console positions located anywhere in the system, without geographic limitation

23 Mindshare LT Radio Interface Operator Screen GUI MAXplus Dispatch Processor Mindshare Product Suite

24 Mindshare Suite Features Mindshare Operator GUI Fully Customizable Windows & Linux Environments Multi-Channel Audio Multi-Function Instant Recall Cross-Patch Simulcast Paging Aux Control Alarms Alert Tones ANI Multiple Screen Tabs

25 Mindshare Suite Features Mindshare Operator GUI Full Telephony Features / Integration SIP based PBX Compatibility Unlimited number of extensions per position Voic Support / Status Display Caller ID Per Line Volume Control Additional feature sets: Hook flash, Hold, Mic Mute, Caller Mute, Call Transfer & Forwarding, Conferencing and more

26 Instant Recall The Traditional “Instant Recall” recorder function allowed for an inefficient capture of a limited time recording of all transmissions either on selected or unselected channels. Mindshare provides a virtual full-functioned Call Logging capability at each Position with the ability to selectively recall specific conversations as needed, either by Individual Channel/Line….or Globally! Mindshare Suite Features

27  Standalone Windows/Linux Application  Edit and change system configurations with ‘WYSIWYG’ interface  Add, Change or Delete Features and/or Capabilities  Easily Create or Modify Customized Console Configurations  Allows use of previous console designs as templates for new designs…  Elements can be copied from one configuration to another  Define Line Types  Set IP Configuration data  Port Assignments  Button Set-up and Definitions Mindshare Console Builder

28 Operator Screens – Totally Customizable From the Basic………

29 To the most Complex……… Operator Screens – Totally Customizable

30 Or anything in between……… Operator Screens – Totally Customizable

31 Mindshare Suite Features MAXplus Dispatch Processor Complete Dispatch Workstation Up to 8 Speaker Configuration Dual Footswitch/Headset Operation Full Accessory Connectivity NENA Telephone Interface Logging Recorder Outputs USB Interfaced Audio System Integrated Dual Core Processor No separate Position PC required

32 MAXplus Dispatch Processor (cont’d) NO proprietary console system wiring… Positions are connected via Ethernet, and can use standard (even existing) LAN/WAN infrastructure MAXplus eliminates the need for Position PC with integrated processor. NO use of a PC sound card MAXplus is a specially designed console interface that includes the position audio system NO limitations on the number of console positions, radio channels, phone lines or distance between system elements. “Mix and Match” Console Positions Linux, Windows or the MAXplus… all function identically and use the same configuration files. Mindshare Suite Features

33 Console Position Features…. The Mindshare ConsoleBuilder screen design application allows easy WYSIWYG creation and maintenance of console position configurations SIP Telephony capability is built into the MINDSHARE console position Multi-format paging with single-button page memories Easy, accurate time synchronization via NTP The Mindshare MAX audio interface provides connectivity for operator headsets, footswitches and more, plus a NENA analog telephone interface Mindshare includes an integrated Instant Recall Recorder, with playback available from a scrolling “call history” list APCO P25 capable First Deployment Prosper, Texas 12/09 CSSI deployed 1Q 2012, DFSI available 3Q 2012 Encryption from console positions, including optional FIPS-140 encryption Integrated AMBE+2 Vocoder P25 Recording Gateway and “Receive Only” Positions

34 Mindshare Suite Features Mindshare LT Radio Interface Single & Multi Unit Configurations Full VoIP Radio Interface Card Health Monitor MDC1200 & Fleetsync ANI Decoding Voter Compatible Data Stream SIP Telephony Stack IDen PTT Support Passport Interface T1 Direct Interface Network I/O Relay Control Multiple Vocoder Support Integrated Local Handset Port LT Single Card Unit LT Multi-Card Unit

35 Provides Power Distribution Ethernet Switch GPS Time (For Voting over IP) Hot Swappable Cards 16 Card Slots per Cage Auto Indexing for IP Addresses and UDP Ports Backplane Daughter Boards provide connectivity to “66” Blocks via standard 25-pair telco cables Supports Mindshare Radio Interface (MRI), NetRelay, and 4-Line Cards in any combination HIGH-DENSITY INSTALLATIONS UP TO 128 RADIO INTERFACES OR MORE IN A SINGLE RACK Mindshare Card Cage / Rack (Option)

36 Mindshare Radio Interface (MRI) cards provide a versatile interface to radios Can reside either in card cages or single-card enclosures Rich feature set, including Paging and MDC1200/Fleetsync System-level interfaces to P25, NTS Passport, DMR, iDEN and more Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment using the Mindshare Legacy Audio Card (LAC), or an MRI SIP based VoIP telephone functionality Consoles are SIP clients for easy interface to IP PBXs and more Radio interfaces have SIP capability as well Built-in receiver voting capability, with optional GPS sync for IP links VoIP control of auxiliary I/O functions (doors, input status, etc.) Easy logging recorder interface to IP recorders Direct IP streaming of position audio to VoIP capable recorders Legacy analog recorder outputs on MRI and AudioMAX Open interface specification… multiple IP recorder vendors Analog recorder outputs are also provided for legacy recorder systems Mindshare Suite Features

37 Mindshare-Etherstack P25 Integration Migrate Legacy Analog Infrastructure to Full Featured P25 Digital System Incorporates P25 Console Sub-System Interface (CSSI) Linux Operating System Stability Includes: Trunked ISSI & CSSI Conventional ISSI & FSI P25 IMBE Vocoder AES/DES Encryption Over Network Rekeying FIPS Compliant

38 Mindshare Voter Interface VoIP based deployment on IP backbone Linux based Comparator runs multiple Concurrent voting channels Time-stamped VoIP audio streams are automatically realigned Fully IP based Voting GPS based Packet Time Stamping Automatic Time Synchronization Forced Voting Real time Console Status Display Console Priority Transmission Programmable Carrier Delay Line Voted Indication Line Failure Notification Mindshare Suite Features

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40 The New Standard in VoIP Dispatch Technology

41 Return To Main Menu Screen Thank you for taking the time to view our offering. For a more detailed presentation and more information, please contact any member of the Mindshare Team. Please click on the “Return” button below to view our other available presentations.

42 User Interface Operating Guide

43 The key to the efficiency and usefulness of any Console relies heavily on the Graphical User Interface or ‘GUI’. Mindshare understands this and has built the System around the needs and actions of the Dispatcher with a fully customizable Operator Screen.

44 All primary Dispatch functions may be accomplished from the Main Screen below: To select a Channel, simply click on the “SELECT” button…..

45 For Selected Channel Transmit, Footswitch or Global PTT button activation is also available. To Transmit, simply click on the “PTT or “Transmit” button

46 Optional functions such as Paging, Patching, Simulcast etc. are accessed by clicking on the appropriate button.

47 PAGING Dependent upon how Paging Setup has been programmed, tones will be: Sent automatically upon selection Stacked for sequential transmission Grouped for simultaneous transmission Tones and voice messages will be sent out on assigned Channels as programmed.

48 Additional functions such as Simulcast, Patching and Auxiliary/Alarm controls are also available through similar Pop-up Windows.

49 Instant Recall The Traditional “Instant Recall” recorder function allowed for an inefficient capture of a limited time recording of all transmissions either on selected or unselected channels. Mindshare provides a virtual full-functioned Call Logging capability at each Position with the ability to selectively recall specific conversations as needed, either by Individual Channel/Line….or Globally!

50 As determined by Agency Operating Requirements / Procedures, any function may be made available on the Operating Screen and accessed through a Single Mouse Click or Touch.

51 SIP Telephone If available, the Mindshare GUI provides full SIP Based PBX Compatibility. The full-featured Keypad, Phone Book, Speed Dial and keyboard functions are all available at the click of a single button.

52 Graphical User Interface – Total Flexibility – Total Efficiency = From the most Basic to the most Complex, Mindshare provides you with the ability to customize your Operator Screen to meet the most important needs of all……Yours!

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54 Return To Main Menu Screen Thank you for taking the time to view our offering. For a more detailed presentation and more information, please contact any member of the Mindshare Team. Please click on the “Return” button below to view our other available presentations.

55 Technical Overview

56 Features…. No “central electronics”… the Mindshare system is completely distributed! No dedicated console system wiring or leased lines… positions are connected via Ethernet, and can use existing LAN/WAN infrastructure Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment is made simple using the Mindshare radio interface Both Windows and Linux console PC applications available… in addition to the AudioMAXPlus dispatch appliance with integrated processor. NO use of a PC sound card… the AudioMAX is a specially designed console interface that includes the position audio system NO limitations on the number of console positions, radio channels, phone lines or distance between system elements.

57 Features…. System-level console interfaces to P25, NTS Passport, DMR, iDEN and more SIP based VoIP telephone functionality  Consoles are SIP clients for easy interface to IP PBXs and more  Radio interfaces have SIP capability as well Built-in receiver voting capability, with GPS audio synchronization  Planned simulcast transmitter audio timing option VoIP control of auxiliary I/O functions (doors, input status, etc.) Easy logging recorder interface to NICE, Exacom and others via IP  Direct IP streaming of position audio to VoIP capable recorders  Legacy analog recorder outputs on MRI and AudioMAX

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59 Console Position Features…. The Mindshare AudioMAX audio interface provides connectivity for operator headsets, footswitches and more, plus a NENA analog telephone interface The Mindshare ConsoleBuilder screen design application allows easy creation and maintenance of console position configurations SIP Telephony capability is built into the MINDSHARE console position Multi-format paging with single-button page memories Easy, accurate time synchronization via NTP The Mindshare console application includes an integrated instant recall recorder, with playback available from a scrolling “call history” list APCO P25 capable  First Deployment Prosper, Texas 12/09 (via Etherstack Radio Network Controller)  CSSI and FSI to be released mid-2011  Direct P25 support from console positions, including FIPS encryption  Integrated AMBE+2 Vocoder

60 AudioMAXPlus Console Position Processor The Mindshare AudioMAXPlus Console Position Processor provides the all of the audio capability and accessory connections as the AudioMAX… with the addition of an on-board processor that eliminates the need for a separate PC.  The Mindshare AudioMAXPlus incorporates an Intel Atom Dual-Core processor and compact flash memory… no hard disk is used.  The Mindshare AudioMAXPlus uses the Linux operating system for the maximum is operational stability and reliability.

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63  Standalone Windows/Linux Application  Edit and change system configurations with WYSIWYG interface  Add, Change or Delete Features and/or Capabilities  Easily Create or Modify Customized Console Configurations  Allows use of previous console designs as templates for new designs… elements can be copied from one configuration to another  Define Line Types and set IP Configuration data  Port Assignments  Button Set-up and Definitions

64 Mindshare Radio Interface (MRI) The Mindshare Radio Interface provides connectivity between a wide variety of radio base stations or legacy console systems and the Mindshare VoIP environment. 2W/4W Tone, E&M, or Local Control of Existing Radios via VoIP Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment Easy setup and maintenance via web browser user interface Single card enclosure and multiple card rack shelf available MDC1200 & Fleetsync decode supported Built-in receiver voting capability, with GPS audio synchronization Integrated SIP client for connection to radio from IP telephones/PBX

65  Provides ◦ 13.6 VDC Power Connection ◦ Ethernet Connectivity ◦ Optional GPS Time (For Voting/Simulcast)  Supports Radio Interface, NetRelay, and 4-Line Cards

66  Provides ◦ Power Distribution ◦ Ethernet Switch ◦ GPS Time (For Voting/Simulcast)  Hot Swappable Cards  16 Card Slots  Auto Indexing for IP Addresses and UDP Ports  Backplane Daughter Boards provide connectivity to “66” Blocks via standard 25-pair telco cables  Supports Radio Interface, NetRelay, and 4-Line Cards in any combination

67 HIGH-DENSITY INSTALLATIONS UP TO 128 RADIO INTERFACES OR MORE IN A SINGLE RACK

68 Web Browser Setup and Maintenance MAXPlus

69 Web Browser Setup and Maintenance MAXPlus

70 Web Browser Setup and Maintenance Line Card

71 Web Browser Setup and Maintenance Line Card

72 Web Browser Setup and Maintenance Line Card

73 Web Browser Setup and Maintenance Line Card

74 Web Browser Setup and Maintenance Line Card

75 Web Browser Setup and Maintenance Line Card

76 Web Browser Setup and Maintenance Line Card

77 Return To Main Menu Screen Thank you for taking the time to view our offering. For a more detailed presentation and more information, please contact any member of the Mindshare Team. Please click on the “Return” button below to view our other available presentations.


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