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Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia.

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Presentation on theme: "Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia."— Presentation transcript:

1 Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia

2 9-1-1 vs. Non-Emergency  What is the difference between a call and a non-emergency call? ANI/ALI Mapping Capabilities  Your job remains the same: Obtain Pertinent Information, Deliver Quality Customer Service, Document Accurate Information in Case Comments, etc.

3 Performance Objectives  Analyze the parts of the ANI/ALI screen  Understand the difference between landline, cell phone, and VoIP technology  Identify how different call types will plot on a map

4 What is ANI/ALI?  “Super-Duper Caller ID Screen”  MSAG Database  Cell Tower Routing/Programming

5 Landline ANI/ALI Display

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9 Cell Phone ANI/ALI Display

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16 VoIP ANI/ALI Display

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19 Mapping Display

20 Putting It All Together  Emily’s Thought Process/Flow Chart Phone Rings 9-1-1Non-Emerg Process Call LandlineWireless Process Call WPH1WPH2 Retransmit Process Call

21 Questions? Emily Garcia Pinal County Administrator (9-1-1/Training)

22 Resources  Pinal County Sheriff’s Office Communications Special Orders  Pinal County Office Policies and Procedures  State of Arizona Office


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