Presentation on theme: "Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia."— Presentation transcript:
Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia
9-1-1 vs. Non-Emergency What is the difference between a 9-1-1 call and a non-emergency call? ANI/ALI Mapping Capabilities Your job remains the same: Obtain Pertinent Information, Deliver Quality Customer Service, Document Accurate Information in Case Comments, etc.
Performance Objectives Analyze the parts of the ANI/ALI screen Understand the difference between landline, cell phone, and VoIP technology Identify how different call types will plot on a 9-1-1 map
What is ANI/ALI? “Super-Duper Caller ID Screen” MSAG Database Cell Tower Routing/Programming