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Slide: 1 Code P012 Date 20.2.2007 1 Troubleshooting Clarity User Training.

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Presentation on theme: "Slide: 1 Code P012 Date 20.2.2007 1 Troubleshooting Clarity User Training."— Presentation transcript:

1 Slide: 1 Code P012 Date Troubleshooting Clarity User Training

2 Slide: 2 Code P012 Date Check available sources first  Use F1 for context help  Check the available manuals  PDF manual versions on installation CD or for download  Check the FAQ and Conference on our web pages Technical support

3 Slide: 3 Code P012 Date  For datastation connected to internet and  Send Report by  Check for Updates first  a message will be generated containing diagnostic files. Add the eventuall *.dmp files generated  add your comments and append files (chromatograms, sequence etc.) causing problems and send it Technical support – INTERNET xxx nejaky spatny odsazeni

4 Slide: 4 Code P012 Date Standalone Datastation  Check for Updates first  on in Downloads, Product Updates section  you need to registered first  Send Report by  include the following files from Clarity directory:  systeminfo.txt  clarity.cfg  badtrace.txt  all *.dsk files  all *.dmp files  include the following files from Clarity\log directory  yyyy_mm_dd.audit for last two days  add your comments and append files (chromatograms, sequence etc.) causing problems and send it Technical support

5 Slide: 5 Code P012 Date systeminfo.txt  info about station (version, serial number, operating system, recognized hardware) clarity.cfg  configuration file badtrace.txt  bugs recorded by Clarity all *.dsk files  user preferences all *.dmp files  detailed bug records yyyy_mm_dd.audit for last two days  audit trail add your comments and append files (chromatograms, sequence, etc.) causing problems and send it Essential information

6 Slide: 6 Code P012 Date About box informations

7 Slide: 7 Code P012 Date Station starts in DEMO mode  HW key not found  Wrong serial number  Trial expired .... Message indicating the problem Most common problems

8 Slide: 8 Code P012 Date Station starts in DEMO mode  Wrong serial number User code problems

9 Slide: 9 Code P012 Date Station in DEMO mode  HW key not found INT7 board not found Check and eventually reinstall the drivers in Windows Device manager The correct drivers are located in the HW_drivers subfolder Driver problems

10 Slide: 10 Code P012 Date Inactive Data Acquisition window  Int7 board not installed  Int7 board not configured on instrument Most common problems

11 Slide: 11 Code P012 Date Reset All Restore default Toolbars, menu or table problems


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