3Managed Care Program Menu (MCP) Type “HMCP”; ENTERManaged Care Program Menu (MCP)
4Health Care Finder Menu (HMCP) Type “BHCF”; ENTERHealth Care Finder Menu (HMCP)
5When prompted to select the patient’s name, use one of the following: Type in the First letter of the last name and the last four of the Sponsor’s SSN. ENTERType in the last name,first name (with no spaces). ENTERType in the last name. ENTER
6Type in the number that corresponds to the correct patient; ENTER
7If the patient is part of a family, CHCS will ask you to verify the sponsor’s name. It should be defaulted to the correct sponsor; ENTER
8Option 1: DEERS Ineligible Patient If you get this screen and the patient is not an emergent/urgent case, refer the patient to DEERS. ENTER to exit the appointment module.If the patient is an emergent/urgent case, type “Y”; ENTER
9Option 1 Cont… Type in the Override Code; ENTER If you don’t know the correct code to use, type “??”; ENTER to view a list
23ENTER if you are finished;. After you put in your search criteria, this screen will appear if the provider you selected does not have any open appointments. From here, you can select “C” or “M” to change the provider.