Presentation is loading. Please wait.

Presentation is loading. Please wait.

Using MIS 4e Chapter 11 Information Systems Management.

Similar presentations


Presentation on theme: "Using MIS 4e Chapter 11 Information Systems Management."— Presentation transcript:

1 Using MIS 4e Chapter 11 Information Systems Management

2 Q1 What are the functions and organization of the IS department? Q2 How do organizations plan the use of IS? Q3 What tasks are necessary for managing computing infrastructure? Q4 What tasks are necessary for managing enterprise applications? Q5 What are the advantages and disadvantages of outsourcing? Q6 What are your IS rights and responsibilities? Q7 2021? Study Questions Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-2

3 You might someday be a manger of a business that is too small to hire a full-time IS manager. To avoid problems like those that Jeff will find in Chapter 12. You need to understand the responsibilities and duties of the IS department so you can be an effective consumer of the IS department’s resources. To be a better informed and effective business planner or innovator. IS a major element of nearly every organization. Understanding IS responsibilities and organization of IS department is key for every business professional. Prolog Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-3

4 Plan the use of IS to accomplish organizational goals and strategy. Develop, operate, and maintain the organization’s computing infrastructure. Develop, operate, and maintain enterprise applications. Protect information assets. Manage outsourcing relationships. Q1:What Are the Functions and Organization of the IS Department? Video Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-4

5 How Is the IS Department Organized? Typical Senior-Level Reporting Relationships (video) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-5

6 What IS-Related Job Positions Exist? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-6

7 What IS-Related Job Positions Exist? (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-7

8 What IS-Related Job Positions Exist? (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-8

9 Align information systems with organization changes; maintain alignment as organization changes Communicate IS/IT issues to executive group Develop/enforce IS priorities within IS department Sponsor steering committee Q2:How Do Organizations Plan the Use of IS? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-9

10 Suppose you are a manager at a company with a stated policy. “Computers, , and the Internet are to be used primarily for official company business. Small amounts of personal can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work.” You learn one of your employees has been engaged in the activities listed on following slide. Ethics Guide: Using the Corporate Computer Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-10

11 10.Tweeting friends on your computer about your softball win last night 11.Selling personal items on eBay 12.Paying personal bills online 13.Paying personal bills online when traveling on company business 14.Buying an airplane ticket for an ill parent over the Internet 15.Changing content of a personal website 16.Changing content of a personal business website 17.Buying an airplane ticket for a personal vacation over Internet Ethics Guide: Using the Corporate Computer (cont’d) 1.Playing computer games during work hours 2.Playing computer games before and after work hours 3.Responding to s from an ill parent 4.Watching DVDs during lunch and breaks 5.Sending s to plan a party that mostly involves people from work 6.Sending s to plan a party that mostly involves no one from work 7.Updating your Facebook page 8.Reading news on CNN.com 9.Checking stock market over Internet 1. Explain how you would respond to each situation. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-11

12 2. Suppose someone from the IS department notifies you that one of your employees is spending 3 hours a day surfing the web. How do you respond? 3. For question 2, suppose you ask how the IS department knows about your employee and you are told, “We secretly monitor computer usage.” Do you object to such monitoring? Why or why not? 4. Suppose someone from the IS department notifies you that one of your employees is sending many personal s. When you ask how they know the s are personal, you are told that they measure account activity and that when suspicious usage is suspected the IS department reads employees’ . Do you think such reading is legal? Is it ethical? How do you respond? Ethics Guide: Using the Corporate Computer (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-12

13 If so, does that justify the company reading your ? Does this situation differ from having someone read your personal postal mail that happens to be delivered to you at work? Why or why not? 5. As an employee, if you know your company occasionally reads s, does that change your behavior? 6. Write what you think is the best corporate policy for personal computer usage at work. Ethics Guide: Using the Corporate Computer (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-13

14 Align Infrastructure Design with Organizational Structure Q3:What Tasks Are Necessary for Managing Computing Infrastructure? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-14

15 Align Infrastructure Design with Organizational Structure Create and maintain infrastructure for end-user computing Create, operate, and maintain networks Create, operate, and maintain data centers, data warehouses, and data marts Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-15

16 Create, operate, and maintain computing infrastructure Establish technology and product standards Track problems and monitor resolutions Manage computing infrastructure staff Other Managing Tasks Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-16

17 Organization of a Typical IS Operations Group Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-17

18 Develop and adapt information systems and IT infrastructure IS department responsible for creating computer networks, servers, data centers, data warehouses, data marts, systems, VPNs, company blogs, SharePoint sites, and other IS-based infrastructure Maintain information systems, operate and manage infrastructure Managing IT operations Manage development processes Manage outsourcing relations Outsourcing (video)Outsourcing (video) Protect Infrastructure and data from threats Plan for Information Systems and IT Infrastructure Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-18

19 Manage development of new applications Maintain legacy systems Adapt systems to changing requirements Track user problems and monitor fixes Integrate applications Manage development staff Q4: What Tasks Are Necessary for Managing Enterprise Applications? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-19

20 Organization of a Typical IS Development Group Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-20

21 Data Administration Responsibilities Enterprise function to: Define data standards Maintain data dictionary Define data policy Establish disaster-recovery plan Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-21

22 Name, official definition, usage, relationship to other data items, processing restrictions, version, security restrictions, format, other features of data items shared across organization, and data owner Lack of documented and known data standards causes considerable duplication of effort, data inconsistency, wasted labor, and processing errors Without a standard definition, two different applications might refer to same item with different names Example: Is “sku_description” same as “sku_item_desc”? Define Data Standards Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-22

23 A file or database that contains data definitions each standard data item Data dictionary Maintain the Data Dictionary Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-23

24 “We will not share identifying customer data with another organization.” “We will not share non-identifying customer data with another organization without approval of the legal department.” Employee data are never to be released to anyone other than employee without approval of the human resources department.” “We will not share identifying customer data with another organization.” Data administrator works with senior executives, legal department, functional department managers, and others to determine policies Define Data Policies Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-24

25 Disaster-recovery planning for recovering data and systems in event of a catastrophe such as an earthquake, flood, terrorist event, or other significant processing disruption. We will address this function further in Chapter 12 when discussing computer security. Managing information systems is a broad and complicated task. Some organizations choose to outsource one or more IS functions. Plan for Disaster Recovery Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-25

26 Any value chain business activity can be outsourced To domestic or international vendor Reasons to outsource overseas:  Cheaper labor  Taking advantage of time differences Process of hiring another organization to perform services “Your back room is someone else’s front room.” (Peter Drucker) Outsource it to a food services company. It’s their front room operation. Employee cafeteria is a back room operation Q5:What Are the Advantages and Disadvantages of Outsourcing? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-26

27 Advantages and disadvantages of outsourcing (video) (video) More reasons for outsourcing here Outsource Information Systems Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-27

28 Cap financial risk Reduce risk by ensuring a certain level of quality, or avoiding risk of having substandard quality Reduce implementation risk of picking wrong hardware or wrong software, using wrong network protocol, or implementing tax law changes incorrectly Once a company has chosen outsource vendor, further risk management is up to that vendor Risk Reduction Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-28

29 India is a popular source because it has a large, well-educated, English-speaking population that will work for 70 to 80 % less labor cost than in United States. China and other countries are used as well. Modern telephone technology and Internet-enabled service databases, a single service call can be initiated in United States, partially processed in India, then Singapore, and finalized by an employee in England. Used for customer support and other functions that must be operational 24/7. International Outsourcing Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-29

30 Web storefront or Web HostingWeb Hosting What Are Outsourcing Alternatives? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-30

31 Risks of Outsourcing Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-31

32 Removes benefits of economies of scale Vendor may change pricing strategy after it becomes sole source Organization may pay for vendor’s mismanagement No easy exit Vendor may be grossly inefficient and you may not know it Benefits Outweighed by Long-Term Costs Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-32

33 Q6: What Are Your IS Rights and Responsibilities? (video)(video) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-33

34 Q6: What Are Your IS Rights and Responsibilities? (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-34

35 Most organizations will move their internal hardware infrastructure into the cloud. Companies concerned about security will keep some data on their own, privately controlled servers. Running a computer center for anyone other than a cloud vendor is not a promising career. Licensed, off-the-shelf software will be more configurable, adaptable, and flexible. Fewer applications developed in-house, and software customization will be easier. Fewer and less-skilled employees needed to adapt software to increasingly unique organizational needs. Q7: 2021? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-35

36 Small computing devices will be cheaper, more popular and more powerful than cheap cell phones today. How will organizations maintain control of their employees’ use of IT? Over the past 40 years, IS departments have waged a losing battle for control over corporate data. That will continue. Q7: 2021? (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-36

37 Outsourcing computer infrastructure is trading one set of problems for another Outsource vendor hires your IT staff No way to know if vendor’s middle managers are better than yours Outsourcing IT middle management Vendor’s bureaucratic problems—forms, procedures, committees, report, management tools, etc. You become a clone of vendor’s other clients Guide: Is Outsourcing Fool’s Gold? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-37

38 Hard to bring outsourced operations back in- house Vendor’s are not committed to your bottom line You can’t get away from IS problems by hiring someone else to manage your IS (procedures and people) for you Can’t hire vendor’s employees Your employees lack critical knowledge Guide: Is Outsourcing Fool’s Gold? (cont’d) Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-38

39 Not all problems can be solved by quantitative analysis Some problems have no agreed upon method for solving Paper analysis often misses tangibles and intangibles Hiring independent consultant avoids issue No time find answers No money to conduct in-depth study Study may cloud issues more Sometimes, it’s just not possible to find the answer Guide: What If You Just Don’t Know? Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-39

40 Active Review Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Q1 What are the functions and organization of the IS department? Q2 How do organizations plan the use of IS? Q3 What tasks are necessary for managing computing infrastructure? Q4 What tasks are necessary for managing enterprise applications? Q5 What are the advantages and disadvantages of outsourcing? Q6 What are your IS rights and responsibilities? Q7 2021?


Download ppt "Using MIS 4e Chapter 11 Information Systems Management."

Similar presentations


Ads by Google