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Chapter 11 Problem Solving. Objectives  Explain the four stages of problem solving  Describe the red / green modes of problem solving  Identify the.

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Presentation on theme: "Chapter 11 Problem Solving. Objectives  Explain the four stages of problem solving  Describe the red / green modes of problem solving  Identify the."— Presentation transcript:

1 Chapter 11 Problem Solving

2 Objectives  Explain the four stages of problem solving  Describe the red / green modes of problem solving  Identify the different roles a facilitator or manager plays during the problem- solving process Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

3 … Objectives  Learn how to facilitate a problem- solving meeting  Explain Six Sigma and Appreciative Inquiry Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

4 From solely managerial problem solving Managerial and team problem solving Historical Shift Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner to

5 Problem-Solving Dialectics Green/Red Modes Convergence “Doubting” Contraction Divergence “Believing” Expansion Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 11 -4

6 Stages in Kolb’s Problem- Solving Model Implementation Analysis Situation Analysis Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner Solution Analysis Problem Analysis

7 11 -6 Characteristics of Problem Solving  Not a logical, linear process  Alternating wavelike expansions and contractions  Outward movement => gather and consider alternatives, information, and ideas  Inward movement => focus, evaluate and decide Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

8 Valuing Information Gathering Idea Getting Participation Priority Setting Problem Definition Decision Making Planning Problem as Given Problem Chosen Problem Defined Solution Chosen Solution Implemented Manager LeaderDetectiveInventorCoordinator Expansion Green Mode Mind-set Contraction Red Mode Mind-set Solution Analysis Problem Analysis Situation Analysis Implementation Analysis Kolb’s Problem-Solving Model Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

9 Effective Problem Solving Requires balanced attention to each of the four stages and equal emphasis on and mind- sets Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

10 Structured Vs. Unstructured Problems  Structured problems are repetitive and routine, and definite procedures are developed for dealing with them  Unstructured problems are novel and not covered by ready-made procedures because they occur infrequently Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 11 -9

11 Brainstorming - Defined Brainstorming is the generation of as wide a range of potential solutions as possible Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

12 Six Sigma - Defined Six Sigma is a problem-solving approach that utilizes statistical methods to remove obstacles and create processes that lead to high-quality products and processes Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

13 DMAIC – Basic Six Sigma Formula Define Measure Improve Control Analyze Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

14 Appreciative Inquiry - Defined Appreciative inquiry is the study and exploration of what gives life to human systems when they function at their best Rather than seeking to fix problem deficits, AI focuses on what’s already positive and strengthens it Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

15 Appreciative Inquiry 4D Cycle Design Destiny Discover Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner Dream

16 Cultural Differences and Problem Solving  Cultures vary in the way they define problems, gather information, and solve problems  These dimensions impact problem solving:  Locus of control  Individualism vs. Collectivism  High vs. Low Context  Orientation towards time Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner


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