Presentation on theme: "Training Diagnostics Tools"— Presentation transcript:
1 Training Diagnostics Tools AudioCodes TechnicalTrainingTraining Diagnostics ToolsSupport Training Department rev 3.0
2 Course Objectives Upon completion of this course, you will be able to perform the following tasks:Identify and describe the tools available to troubleshootAudioCodes products.Be able to perform diagnostics test proceduresusing variety of tools utilities.
4 INI Files Rules: Case Insensitive. Lines beginning with a semi-colon “;” as the first character are ignored.Carriage Return must be the final character of each line.Number of spaces before and after =, is not relevant.Sub Section names are optional.The values of String parameters, should be placed between two inverted commas (‘ ’).Parameter values should be entered only in decimal format.Syntax errors in value can cause unexpected errors (may be set to the wrong values).Syntax error in the parameter name is ignored (error message is issued).[Sub Section Name]Parameter_Name = Parameter_Value...; REMARKValid entries:Board Parameters.Control Protocol Parameters.Downloadable Files Names
5 Types Board.ini ALL_PARAM.ini Changes from board’s default software configurationsALL_PARAM.iniComprehensive listing of all board default parameters, changed and default
7 Q: What is ACSyslog application syslog used for ? A: The ACSyslog application gives the possibility to pick upthe trace messages from the MP-1XX and send them tothe ACSyslog.txt file.SYSLOG Definition:The SYSLOG is a collection of error messages, warning, and/or other system messages that are sent to a central server using UDP port 514.Syslog protocol is defined in the IETF RFC 3164 standard.
9 Setting Syslog Server [Syslog] SyslogServerIP = 10.2.0.136 EnableSyslog = 1GWDebugLevel = 5Note: Put the IP address of your Syslog server(PC where the Syslog installed)
10 MGCP/MEGACO Settings Set through ini file or AdminPage MGCPDebugMode 0 = Disable1 = EnableForceExceptionDumpDumps last software stack data before board crash (must have syslog configured in order to utilize this functionality)Dumps data on FIRST restart ONLY after error
11 Syslog Levels0 = Debug is disabled (default) 1 = Flow debugging is enabled 2 = Flow and device interface debugging are enabled 3 = Flow, device interface and stack interface debugging are enabled 4 = Flow, device interface, stack interface and session manager debugging are enabled 5 = Flow, device interface, stack interface, session manager and device interfaceexpanded debugging are enabled.Note:Usually set to 5 if debug traces are needed and remember to turn off after troubleshooting.
13 Online Syslog -WebOur implementation includes 3 objects that define different ‘aspects’ of the call: Endpoint (EP), Call and Session. In a very brief description:Endpoint – handles the actual endpoint, usually same as CIDCall – Handles the call from infrastructure pointy of view (mostly common to H.323 and SIP)Session – handles the call from the protocol side (H.323 and SIP)Each call has 3 identification numbers – EP ID, Call ID and Session ID.Going back to the syslog – you probably realized that the messages are indented. The leftmost messages are related to the board side (the telephony) and the rightmost are related to the IP.The leftmost messages are endpoint related messages and the number #5 is the endpoint ID.The next tab is the call related messages so #3 is the callThe next tab are session related messages.
14 Syslog – Indentation 3 Objects: Endpoint Call SessionLeftmost – Board (EP)Second Tab – CallThird tab – SessionRightmost – IP.Our implementation includes 3 objects that define different ‘aspects’ of the call: Endpoint (EP), Call and Session. In a very brief description:Endpoint – handles the actual endpoint, usually same as CIDCall – Handles the call from infrastructure pointy of view (mostly common to H.323 and SIP)Session – handles the call from the protocol side (H.323 and SIP)Each call has 3 identification numbers – EP ID, Call ID and Session ID.
15 Examples of other Syslog Servers Syslog ApplicationExamples of other Syslog ServersExamples of Syslog servers available as shareware on the Internet:Kiwi Enterprises:The US CMS Server:TriAction Software:Netal SL4NT 2.1 Syslog Daemon:
17 Ethereal Network Monitor Q: What is Ethereal application used for ?A: Ethereal is a free network protocol analyzer forUnix and Windows.It allows you to examine data from a live networkor from a capture file on disk.You can interactively browse the capture data,viewing summary and detail information for each packet.
19 WinPcap ApplicationWinPcap is an architecture for packet capture and networkanalysis for the Win32 platforms.It includes a kernel-level packet filter, a low-level dynamic link library (packet.dll), and a high-level and system-independent library (wpcap.dll, based on libpcap version 0.6.2).
23 Ethereal:Filters Filter specific addresses or /and protocol For example ip.addr = x.x.x.x and sip
24 Ethereal: Coloring Rules Different colors can be assigned for each protocol for better visualization of each protocol.Distinguish between calls, endpoints, gateways (using filters)Main menu: View Coloring rules
25 Ethereal : generating call flow From versionGood for H.323 and SIPVisual representation of different callsMain menu: Statistics VOIP Calls…
26 Ethereal :Analyzing the RTP data Ethereal can be used to analyze the RTP data stream and even extract the audio from the data packets.Main menu: Statistics->RTP-> Stream Analysis menu item
27 Ethereal :Extracting the audio save the audio portion of the RTP stream to a file.Main menu: Statistics->RTP-> Stream Analysis->Save Payload as…
29 DSP Recording :Capture point Q: What is DSP Recording used for ?A: DSP recoding is a procedure used to monitor the DSPoperation (rtp packets ,events)RAMDSPPSTNIPRecord pointDSP RxDSP TxRTP RxRTP TxUse only G.711 coder while recording tones.
30 Choose the Packet Recording item DSP Recording – FAEFill the necessary items and start to recordChoose the Packet Recording item
31 DSP recording – UDP2File Now please start the program "UdpToFile.exe" in order to record all packets to the file.Fill the "File name" and the "UDP port" fields. The UDP port MUST be same as in Debug Page in browser.
32 DSP Recording Udp2File-Continue Before you will start the call press the :1. "Record" button on the WEB2. "Go" button on the “Udp2File” utility.After the end of call give some seconds to the Mediant to send last events and after that stop the:1. "Udp2File" utility2. DSP recording on WEB interface.
33 DSP Recording – Step by Step 1. Open the Mediant 2000 WEB interface.2. Add to the "Address" field in the browser the following line /FAE , then press the Enter.3. Choose the "Packet Recording" item4. You will be asked for password and user :user: Adminpassword: Admin6. Press "Apply New Settings" button.7. Now please start the attached program "UdpToFile.exe" .8. Fill the "File name" and the "UDP port" fields. The UDP port MUST be same as in Debug Page in browser.9. Before you will start the call press the :1. "Record" button on the WEB2. "Go" button on the Udp2File utility.10. After the end of call give some seconds to the MP/M2K to send last events and after that stop the:1. "Udp2File" utility2. DSP recording on WEB interface.11. Send Audiocodes Support the received DAT file:DSP traces will be analyzed by AudioCodes Tech Support.
35 DSP Recording –CPTThe CPT tone file is a text file contains the Tones parametersfrequency HZ and cadence MSEC ( multiple 10)Most important Tones are:cpt_recorded_dialtone.pcmcpt_recorded_busytone.pcmcpt_recorded_ringtone.pcmcpt_recorded_invalidtone.pcmE.180 ITU-T is a standard for each countryWorld CPT tones Tone List typeTones_File Example.ini
36 Q: What is CPTWizard used for ? A: The Call Progress Tones wizard helps detect the Call Progress Tones generated by your PBX (or telephone exchange).The software creates automatically a basic Call Progress Tones: ini file.Note:Firmware version 4.2 and above is required on the gateway
37 CPT Wizard- Installation CPT Wizard- InstallationExecute the CPTWizard.exe file.Enter the IP address of the MP-1xx/FXO.Select the gateway’s ports and Phone numbers.Insert Invalid phone number field, that generates a “fast busy”.
39 CPT WIZARD -Recording Screen The wizard then analyzes the recorded Call Progress Tones.4 Call Progress Tones are saved as standard A-law PCM at 8000.
40 CPT WIZARD - Manual Mode Manual mode enables you to record and analyze tones in additionto those tones analyzed when in automatic mode.
41 Converting INI to DATConvert the INI(text) file to binary mode using the Dconvert software.
42 Tones Detection Start Automatic wizard again to verify tone detection. Upload the CPT file to the Gateway.
43 CPT Wizard – Step by Step 1.Run the CPTWizard software on your PC.2. Enter the IP address of the MP-1xx/FXO gateway you are using.Select the gateway’s ports that are connected to your PBX, and specify thephone number of each extension.In the Invalid phone number field, enter a number that generates a “fast busy” tonewhen dialed. Usually, any incorrect phone number should cause a “fast busy” tone.3.Press Next.4. Press the Start Automatic Configuration button; the wizard starts the following CallProgress Tones detection sequence(the operation takes approximately 60 seconds to complete).5. After the Call Progress Tones detection is complete, a text file namedcall_progress_tones.ini.6. Click the Process Call Progress Tones File (DCCONVERT).7. Click the ini file and click the Open button;the filename and path of both the ini file and the (output) dat file appears.8.Enter the Vendor Name, Version Number and Version Description in the corresponding requiredfields under the User Data section.9.Click the Make File button; you’re prompted that the operation (conversion) was successful.
45 Q: What is PSTN trace used for ? A:PSTN Trace is a procedure used to monitor and tracethe PSTN elements in Audiocodes digital gateways.These utilities are designed to convert PSTN trace binaryfiles to textual form.
46 PSTN Trace Activate the Web page by entering <Mediant 2000 IP address>/FAE.Choose ‘Trunk Traces’Set the trace level and the trunk number.Enable trace and insert port number.CAS TraceISDN Trace
47 PSTN Trace Verify that the trace has been activated under Advanced Configuration->Trunk setting.
48 PSTN Trace-Capture packets Run the UDP2File utility.Determine the trace file name. For example: xyz.datDetermine the UDP port (the same as configured on the web).Mark the PSTN Trace check box.Push the Go button=> the UDP2File utility collect the trace messages.In the WEB page push the SUBMIT button =>The board starts to send the trace to the PC.
49 PSTN Trace-Using Ethereal Ethereal version can capture the PSTN traceusing ACTRACE packets.
50 PSTN Trace-Capture packets The trace can be converted into graph.Pstn_Trace
51 PSTN TRACE– Step by Step 1)Open the Mediant 2000 WEB interface (http://<IP>/FAE, choose Trunk Traces):For CAS trace: acFULL_TRACE.For ISDN trace: acLAYER3_ISDN_TRACE_No_Duplication.2) Enable the trace via WEB (Enable Pstn Trace From Web = On).3) Determine the UDP port. Do not push the SUBMIT button yet !!!!4) Run the UDP2File utility.5) Determine the trace file name. For example: xyz.dat6) Determine the UDP port (the same as in step 3).7) Mark the PSTN Trace check box.8) Push the Run button=> the UDP2File utility start to collect the trace messages.9) In the WEB page push the SUBMIT button =>( the board starts to send the trace messages. To verify that, take the E1\T1 cable in and out.)In the UDP2File utility you should see the packets counter increasing.10. Send the *.dat file for diagnostic to AudioCodes support as follow:For CAS trace: CASxyz.dat (generated automatically).For ISDN trace: xyz.dat (the same name you set in step 5)PSTN traces will be analyzed by AudioCodes Tech Support.
53 Q: What is Command Shell application used for ? A: The Command Shell is set of commands which can displayvarious information about the TP board.How:Command Shell system gets command line as an Input string, parses it to command name and its parameters, executes the suitable command handler, and build the Output string
55 Command Shell-AccessType the ip_address /FAE in the address fields of your web.
56 Commands Shell and Passwords Command line syntax is:[Command Name] <Parameters>Sometimes Password is needed for executing and you need to do It only once.Command Name may be full or short command name.
57 Shell-Commands -examples CmdShell>H[HELP (H): prints help for the shell commandsCommand syntax H - prints all the shell commandsH [COMMAND] - prints help of the COMMANDH GROUPS - prints all groups of shell commandsH [GROUP] - prints all the shell commands in the GROUP/CONFiguration>gcp ip/CONFiguration>gcp ip Current IP address , netmask , gateway
58 Shell-Commands –cont. SHell/WatchDogTable – WDT Controls the WatchDog table of CmdShell commandsCommand syntax:WDT - prints WatchDog table infoWDT <ON/OFF> - activates/deactive WatchDog tableWDT [FORMAT] <ERR/CMDSHELL> - Err: 0 CmdShell: 1WDT <NUM ENTRY> <ON/OFF> - activate/deactivates this entryWDT <NUM ENTRY> [DEL] - deletes this entry WDT <NUM ENTRY> <DELAY> - changes delay of this entry/BSP>excused for retrieving any exception from the board./BSP/EXCeption>rrdetermines what is the reason of the last restof the board.
60 Q: What is Hyper Terminal application used for ? A: Terminal is any device that terminates one end(sender or receiver) of a communicated signal .Hyper terminal is used to retrieve data (text)from the MP-1XX in case you suspicious fatal error.
62 Hyper Terminal – Step by Step 1.On a PC running a Windows operating system,open Start->Programs- >Communications->HyperTerminal;the connection dialog window opens.2.Enter a name for the new connection in the Name field and click OK;The Connect To dialog window opens.3.In the Connect To dialog window, enter COM1 or COM2, depending on the physical connection you have performed when connecting the MP to the PC with RS-232 cable; the COM# dialog window opens.4.In the COM# Properties dialog window,enter the following settings for the serial communication port :Baud Rate : bpsData bits : 8Parity : NoneStop bits: 1Flow control: Hardware5.Click OK; the Hyper Terminal main screen opens.
63 Hyper Terminal-Configuration The following information is printed on Terminal screen.Changing the network settings by typing:“SCP IP [ip_address] [subnet_mask] [default_gateway]”(e.g., “SCP IP ”);
64 Review QuestionsWhat are the parameters you have to configure in order to enable syslog.Can you use a switch in order to sniff data.What is DSP Recoding used for? What is the different between the *.dat file and the *.ini file?What two kind of traces available in PSTN trace.What type of cable do you have to connect between the Mp and the Terminal .