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MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 1 Demystifying the Enterprise Don Liedtke Executive Vice President,

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Presentation on theme: "MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 1 Demystifying the Enterprise Don Liedtke Executive Vice President,"— Presentation transcript:

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2 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 1 Demystifying the Enterprise Don Liedtke Executive Vice President, ACS October 29, 2004

3 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 2 ACS is Established Founded in on the Fortune 500 $4 billion in annual revenues 750 global locations Nearly 100 countries Diverse client base More than 43,000 employees NYSE symbol: ACS Computer Sciences Leaders IBM EDS Unisys Perot Systems CGI Group HP SAIC Lockheed Martin Verizon Information Technologies Challengers VisionariesNiche Players Completeness of VisionAbility to Execute From: Gartner Magic Quadrant – Full Service Providers Updated March 2002, © Gartner

4 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 3 ACS is Global Serving clients in nearly 100 countries ACS Clients Served Major ACS Shared Service Centers Santo Domingo, Dominican Republic Suva, Fiji Accra, Ghana Guatemala City, Guatemala Bangalore, India Cork, Ireland Montego Bay, Jamaica Chihuahua, Mexico Hermosillo, Mexico Juarez, Mexico Monterrey, Mexico Barcelona, Spain

5 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 4 ACS is Recognized Fortune 500 – 445 Fortune’s Most Admired Companies, #3 Computer and Data Services Forbes Platinum 400, #1 Best Managed Company in Software and Service S&P 500 stock index and top 10 portfolio within the business community Recognition within the Industry

6 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 5 ACS is Part of Your Life Click on indicated logos to see what clients say about ACS

7 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 6 Service Offerings ACS is a true end-to-end service provider working with you to attain your business goals –Ensure Best Practices, Skills, and Technology –Lower Costs and Improve Productivity –Improve Accuracy and Customer Experience –Access Global Technology Infrastructure –Leverage Resources, Facilities, and Relationships Focus on Board Room issues, not the components Ala carte services have create a backlash in executive suites Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services

8 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 7 Industries Served ACS brings a deep knowledge base and ability to apply best practices learned from serving multiple vertical markets ACS Clients are Leaders in: –Manufacturing – from Suds to Steel –Moving People, Merchandise, Raw Materials –Selling Slurpees, Happy Meals, Shoes –Saving Lives and Saving for Retirement Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel

9 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 8 Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Operational Excellence

10 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 9 Results Insurance Claims Management: Increased claims processed-to-completion from 30% to 70% and improved data accuracy to 99.5% Credit Application Handling: Improved fraud detection, which reduced workforce by 80% Loan Processing: Reduced loan processing costs by over 25% Health Services: Improved claim turn-around from weeks to 48 hours Invoice Transactions: Achieved critical field accuracy rates of 99.5%, improved cycle time from 3 weeks to 15.2 hours, and reduced invoice processing costs by 76% Mortgage Services Increased document management services productivity by 35% Accounts Payable Processing: Shortened billing cycle by 70% and reduced information turnaround by 90%

11 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 10 This presentation may contain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of These statements are subject to numerous risks and uncertainties, many of which are outside the Company’s control. As such, no assurance can be given that the actual events and results will not be materially different than the anticipated results described in the forward-looking state- ments. Factors could cause actual results to differ materially from such forward-looking statements. For a description of these factors, see the Company’s prior filings with the Securities and Exchange Commission, includ-ing the most recent Form 10-K. ACS disclaims any intention or obligation to revise any forward-looking statements, whether as a result of new information, future event, or otherwise. ACS Copyright 2004 This presentation may not be reproduced without the expressed written consent of ACS, Inc. The ACS logo, and logo type are the property of Affiliated Computer Services, Inc. All logos used in this presentation are the sole property of their respective owners.

12 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 11 ACS is Part of Your Life Click on indicated logos to see what clients say about ACS

13 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 12 ACS Services Provided ITO F&A “Our Retail Information System is the central nervous system of our company --it touches every customer we serve. We trust ACS to bring the innovation and services needed to ensure the system is fully operational 365x24x7. ACS keeps us ahead of our competition by giving us the flexibility to grow and anticipate our customers’ needs.” Keith Marrow, CIO, 7-Eleven “When crises or opportunities arise, ACS is able to act on our behalf in short order…they know where they can add the most value and they are able to act quickly.” Sylvester Johnson, Vice President and Controller,7-Eleven 7-Eleven Return to List of Select Clients Next Client

14 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 13 “We need information on a moment’s notice, and ACS has provided us with extraordinary visibility and immediate access to critical information. We can see the process as it happens, so we can anticipate issues and either circumvent them or fix them before they become serious. Henri Dillies, Vice President of Revenue Accounting Air France ACS Services Provided Administration Air France Return to List of Select Clients Next Client

15 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 14 “ACS is very serious about their business and listening to their customers. As opposed to our previous supplier, ACS is doing a very good job. We are substantially happier.” “We used to spend a great deal of time and effort managing resources and preparing for month-end, which loomed over us. Now, with ACS, these tasks just happen. It is a real relief. Turnaround time, accuracy, predictability, and especially visibility, have also improved measurably. Andrew McCurdie, General Manager of Revenue Accounting Air New Zealand ACS Services Provided Administration Air New Zealand Return to List of Select Clients Next Client

16 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 15 “ACS has become an integral part of the General Motors team by providing a broad range of Finance and Accounting services to us. They have a strong understanding of our business, our culture, and the way we operate. ACS’ capabilities, professionalism, and focus on results have allowed our partnership to flourish. That is why GM works with ACS in so many critical capacities today.” Delle ZurSchmiede, Executive Director of Financial Shared Services General Motors ACS Services Provided ITO Human Resources F&A General Motors Return to List of Select Clients Next Client

17 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 16 “ACS brings best in-class service to its clients, and Goodyear will receive ongoing process solutions from that excellence.” Kathleen T. Geier, Senior Vice President of Human Resources The Goodyear Tire & Rubber Company ACS Services Provided ITO Human Resources Good Year Return to List of Select Clients Next Client

18 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 17 “At MetLife, we process tens of millions of claims each year—millions per month. With its advanced, proprietary technologies, ACS processes a MetLife claim online in seconds, rather than days. The process results in significant savings in time, effort, and money. As a result, we have reduced costs by 50%, improved customer satisfaction dramatically, and our ROI is huge.” Carlos Creamer, Vice President of Strategic Operations MetLife ACS Services Provided Administration MetLife Return to List of Select Clients Next Client

19 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 18 Miller Brewing “ACS’ critical-care, post move transition period was excellent, extremely well planned and executed. All of the ACS data center professionals were available to us immediately, and the level of commitment they provided to us was wonderful.” Bill Christel, Director of External Shared Service Centers, Miller Brewing “I appreciate the commitment ACS has made to Miller. It’s great to see their willingness to jump in and effectively solve problems.” Dave Baumann, VP Information Systems, Miller Brewing Company RECOGNITIONOPEXCOMPANYSERVICESINDUSTRIESMAIN MENU ACS Services Provided ITO Return to List of Select Clients Next Client

20 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 19 “Motorola operates in one of the global economy’s most competitive industries. As such, we must focus on strategic matters—growing our business and enhancing customer satisfaction while reducing costs. Our strategic partnership with ACS allows us to do that, while creating a better future for our HR professionals. It is truly an ideal relationship.” Glenn Gienko, Executive Vice President & Director or HR Motorola ACS Services Provided ITO Human Resources Customer Care Motorola Return to List of Select Clients Next Client

21 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 20 “Office Depot, Inc. partnered with ACS to re-engineer our Accounts Payable workflow, improve cycle time, and increase accountability, while maintaining the highest standards of accuracy. ACS offered scalable solutions for processes that were not our core competencies, allowing us to maintain our focus on delivering fantastic customer service. Their technology was easily customized to Office Depot’s specifications and resulted in a favorable return on investment.” Cathy Kollman, Director Accounts Payable Office Depot, Inc. ACS Services Provided F&A Office Depot Return to List of Select Clients Next Client

22 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 21 “ACS, from the moment we started this project, took a genuine interest in making sure that we were considered a partner not just a customer. All the way from the senior management of ACS, down to the people that are actually processing the work, we have always felt that we are very, very valued in terms of a partner, and they were very concerned about us instead of just basically getting the work done." Marty Scaminaci Director - Financial Services ACS Services Provided Administration Pepsi Americas Return to List of Select Clients Next Client

23 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 22 “Cost-effective, highly reliable data center and network operations are critical to Railinc’s efficient support of the rail industry. ACS presented the optimal approach for Railinc to achieve this goal in the current environment, as well as a practical technology upgrade plan for the future.” Jim Gardner, President, Railinc ACS Services Provided Information Technology Railinc Return to List of Select Clients Next Client

24 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 23 “ACS has a lot of integrity. I understand that things are going to break, and I understand that we are going to have situations in the business, but a partnership works together to resolve these issues. What sets ACS apart from a lot of their competitors is their integrity and honesty.” Darrin Gillham, Program Manager Ryder Customer Response Center ACS Services Provided Customer Care Ryder Back to First Client Return to List of Select Clients

25 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 24 Service Offerings ACS is a true end-to-end service provider working with you to attain your business goals –Ensure Best Practices, Skills, and Technology –Lower Costs and Improve Productivity –Improve Accuracy and Customer Experience –Access Global Technology Infrastructure –Leverage Resources, Facilities, and Relationships Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services

26 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 25 Administration Total Document, Content, Record Management Data Capture, Scanning, Image Storage & Retrieval Intelligent Queue, Exception, Post Processing Film/Fiche Processing and Media Conversion Integrated Workflow Mailroom …the process results in significant savings in time, effort, and money. As a result, we have reduced costs by 50%…MetLife Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

27 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 26 Customer Care Sales & Retention, Customer Save & Re-Acquisition, Orders, Up-and-Cross Sell Customer Services, Interaction, Dispatch, Activations Technical Support: –PC Hardware, Software, and Connectivity –Low-Level Networking and Systems –Advanced Diagnostics, Networking, Route/Switch “ACS took my vision, considered the customer requirements, and made it a reality.” Ryder Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

28 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 27 Accounts Payable, T&E, Vendor Services Accounts Receivable, Billing, Verification, Collection, Resolution General Accounting, Analysis, Reconciliation, Reporting, Fixed Assets, Tax & Treasury Processes Procurement, Discrepancy Resolution, Electronic Settlement, Requisition & PO Management, Reverse Auction …ACS’ capabilities, professionalism, and focus on results…that is why GM works with ACS in so many critical capacities…GM Financial Services Finance and Accounting Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

29 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 28 Benefits Administration Compensation, Payroll HR Information Systems, Core Process Redesign Employee Assistance, Self-Service Portals, Service Centers, Learning Services Staffing, Relocation Selection, Assessment, Performance Management …the decision to pick ACS as a partner because of a more flexible style was the right one…Motorola Human Resources Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

30 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 29 Information Technology Application Services Data Center Operations Desktop Management Help Desk Services Network Management Security Cost-effective highly reliable data center and network operations are critical to Railinc’s efficient support of the rail industry. ACS presented the optimal approach…Railinc Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

31 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 30 Check and Credit/Debit Card Processing Loan Origination, Loan Servicing Clearinghouse Services EBT, EFT, Other Payment Services “ACS offered the University of Illinois cost-effective solutions for processes that were not in our core competencies. The ACS technology was easily customized to our specifications, which resulted in better internal business practices and improved services for our students.”…University of Illinois at Chicago Payment Services Administration Customer Care Finance & Accounting Human Resources Information Technology Outsourcing Payment Services Return to List of Services

32 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 31 Industries Served ACS brings a deep knowledge base and ability to apply best practices learned from serving multiple vertical markets ACS Clients are Leaders in: –Manufacturing – from Suds to Steel –Moving People, Merchandise, Raw Materials –Selling Slurpees, Happy Meals, Shoes –Saving Lives and Saving for Retirement Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel

33 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 32 Communications 550,000 transactions a day handled 30 call centers globally Manage third-party verification services for long-distance carriers in more than 15 languages Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

34 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 33 Education Contracts with 1,000+ public, private and for profit colleges & universities Manage $100+billion loan servicing portfolio Process over 2 million FAFSA's each period Disburse over $1 billion in financial aid annually while managing financial aid functions at over 50 campuses with 160,000 students Manage multiple student information systems across 58 campuses, representing 760,000 students Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

35 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 34 Financial Services Serve 6 of the top 10 U.S. banks 26 million applications processed annually for 5 major credit card companies 1 billion mortgage loan images hosted Process 1.23 million feet of film representing 330 million bank transactions per day Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

36 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 35 Healthcare Serve 9 out of top 10 U.S. Health Plans Process over 230 million claims annually Serve 8 of the top 10 BlueCross BlueShield organizations 400 million Medicaid claims processed annually including 30 states Ranked 5th in Healthcare Informatics “2003 List of the Top 100 Healthcare IT companies” Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

37 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 36 Insurance Process claims for 9 out of top 10 health plans Process 500 million claims per year for various State Medicaid programs 36 million forms processed annually for a leading insurance provider Perform data capture on more than 4 million claims per day Process more than 2 million billion documents per day Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

38 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 37 Manufacturing 6 million invoices processed annually for a major manufacturing company $20 billion in gross payroll per year for 350,000 employees for a leading automotive manufacturer Cut invoice processing costs for a Fortune 10 company in half, while reducing their average invoice cycle time from 53 hours to 15. Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

39 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 38 Retail 1,900 leading restaurants depend on ACS A major convenience store chain throughout the U.S. and Canada relies on ACS to manage their Retail Information System (RIS) Print and mail thousands of membership information cards and late notices for a leading video retailer Host a Total Document Management (TDM) Workflow system allowing workflow functionality and on-line repository for AP, HR, T&E, and Tax documents for a major office supply retailer Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

40 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 39 Transportation Over 700 U.S. trucking companies use ACS’ centralized imaging and data capture services 90% of the nation’s electronic verification of commercial vehicles 2 million billing documents processed daily for a worldwide shipping and logistics firm Provide 24 hour customer care support for largest U.S. trucking company, guaranteeing repair or replacement for all broken units within 2 hours Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

41 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 40 Travel Service 13 major airlines 50 million transactions processed annually for 12 major passenger airlines Communications Education Financial Services Healthcare Insurance Manufacturing Retail Transportation Travel Return to List of Industries

42 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 41 Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Operational Excellence

43 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 42 Process Engineering Evolutionary vs. Revolutionary Approach Time CLIENT SAVINGS ACS EVOLUTIONARY approach takes on client’s environment “as-is” savings begin day one REVOLUTIONARY Add new clients to stabilized center to recoup upfront investment ACS EVOLUTIONARY phased improvement creates savings that are passed on to client REVOLUTIONARY Transformation implemented Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

44 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 43 World-Class Technology Enterprise Command Centers in United States and India Global Technology Centers – follow the sun 10 data center locations 10,000 mid-range systems 3,100+ enterprise UNIX, 6,500+ NT servers 20,000 network circuits 5,000+ technology professionals Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

45 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 44 Proprietary Software MCP (Workflow) Transaction Portal SIR WebDE OCR Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

46 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 45 Global Production Model Multishore approach (onshore, nearshore, offshore) Cross-border privacy, ethical, and legal expertise Superior technology and robust global infrastructure Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

47 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 46 Strategic Business Units (SBUs) Various approaches to the SBU structure reflect our understanding that every client has unique requirements The SBU provides each client with its own dedicated team, focused solely on their business. Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

48 REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESMAIN MENURECOGNITION 47 Performance-Based Compensation Time Units of Work Client’s Labor Costs Typically Decrease By 20% Employee Wages Typically Increase By 20% Productivity Levels Typically Increase By 35% Process Engineering World-Class Technology Proprietary Software Global Production Model Strategic Business Units Performance- Based Compensation Return to Operational Excellence

49 MAIN MENU REAL RESULTS CLIENTSOPERATIONAL EXCELLENCECOMPANYSERVICESINDUSTRIESRECOGNITION 48 Results Insurance Claims Management: Increased claims processed-to-completion from 30% to 70% and improved data accuracy to 99.5% Credit Application Handling: Improved fraud detection, which reduced workforce by 80% Loan Processing: Reduced loan processing costs by over 25% Health Services: Improved claim turn-around from weeks to 48 hours Invoice Transactions: Achieved critical field accuracy rates of 99.5%, improved cycle time from 3 weeks to 15.2 hours, and reduced invoice processing costs by 76% Mortgage Services Increased document management services productivity by 35% Accounts Payable Processing: Shortened billing cycle by 70% and reduced information turnaround by 90%


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