1. N3 Broadband Migration Customer Workshop Neil Jackson N3SP Programme Manager

2. Domestics

3. Agenda TimeSessionPresentationSpeaker 10:00RegistrationCoffeeAll 10:30Welcome and objectives of the dayNeil Jackson 10:40Migration in contextLen Chard 11:15New broadband product: IPstreamDean Smith 12:15LunchAll 13:00Migration strategyNeil Jackson 13:45N3 Broadband Migration Customer HandbookMartin Liversage 14:00CoffeeAll 14:15Order process and communications to expectMartin Liversage and Dan Devonald 14:45Q & ANeil Jackson 15:00CloseNeil Jackson

4. Objectives of the day The objectives of today are to: Provide details of the N3 broadband migration Present a product overview of IPstream Outline the network migration strategy Provide an opportunity for questions and answers Outline the customer order process

5. N3 Broadband Migration – Context Len Chard NHS CFH

6. Context for change N3 Live for 4 years –New Catalogue Services added –Full Catalogue refresh –Individual site migration activity First new technology with mass applicability –Performance and cost improvements Unprecedented in life of N3 or NHS Net! –Benefits significant proportion of the estate (c. 12,000 sites)

7. N3 ADSL Configuration Local Network N3 Customer Router Backup via ISDN N3 Core Network DSL Network ISDN Primary via Fixed Rate Datastream Datastream CAL IPstream Central Primary via IPstream Max Premium Re-used :- N3 Customer Router PSTN Line ISDN Only the ADSL Service is changed

8. Characteristics of IPstream Rate Adaptive – variable bandwidth Shared with non NHS, including domestic use QoS ‘marked’ but not ‘policed’ end to end N3SP currently do not consider it suitable for voice More cost effective than Datastream Capabilities and performance proven with extended trial More resilient than Datastream –Failover capability in ‘core’ through use of ‘BT Central’ –Does not use CALs (aggregation points) IPstream has upgrade path into 21CN product set

9. IPstream Trial 45 Sites – geographically dispersed*, chosen to represent different aspects of NHS ADSL sites Sites migrated using a new PSTN and IPstream service, which would differ from mass migration Remote migration was not tested in the trial Sites were surveyed before and after the new service for user perception of performance In addition speed tests have been done at several sites and probes installed * Dorset, Leicestershire, Surrey and London

10. Profile of Trial Sites All formerly 1Mb/s ADSL services* 29 EMIS LV, 3 EMIS PCS, 5 Vision, 3 iSoft Synergy, 5 Mental Health 26 Main GP sites, 14 Branch Variety of VPN configurations * Except 5 Mental Health sites with no previous N3 connection

11. Customer Perception Feedback 45 questionnaires returned (from 40 sites) -35 perceived either an ‘improvement’ or ‘no change’ -5 perceived deterioration * 5 questionnaires returned from new sites -All of them satisfied/extremely satisfied with service * All were associated with issues not related to IPstream

12. Network Setup Results Maximum Stable Rate (MSR) Downstream 70% over 6Mb/s 100% over 2Mb/s Upstream 95 % over 800kb/s 100% over 400kb/s

13. Throughput/performance using N3 Speed Tester Datastream (20 tests)IPstream (252 tests) Average downstream500kb/s2.25Mb/s Worst downstream394kb/s577kb/s (next worst 1.31Mb/s) Average upstream223kb/s640kb/s Worst upstream143kb/s215kb/s (next worst 351kb/s)

14. Average Down Speed at Trial Sites Average down speed at trial sites

15. Average Up Speed at Trial Sites

16. Conclusions IPstream offers significant benefits Small possibility that some locations may not benefit Issues during trial mostly linked to new PSTN or local configuration Upgrade main & branches for maximum benefit Change DNS and web proxy settings for branches into N3 directly Outstanding questions over mass migration will be validated in phases 2a and 2b Trial findings have been reviewed with and accepted by the GPITC of the BMA

17. Funding NHS sites migration funded Locally funded DSL ‘top-ups’ not required Locally funded PC upgrades may not be required –Local decision to evaluate

18. Timeline 1 st trial (Phase 1)  November 2007  45 small sites  Feedback on product performance 2 nd trial (Phase 2a)  February 2008  38 small sites  Test migration process Pilot (Phase 2b)  May 2008  200 sites  Test mass migration process Mass migration (Phase 3)  June 2008  12 months  CAL by CAL November 07 February 08 May 08 June 08

19. New broadband product: IPstream Dean Smith N3SP Network Architect

20. IPstream Rate Adaptive broadband service Similar to home broadband but N3 utilises the Max Premium or Business variant Offers increased upstream bandwidth over residential offering. Up to 832 kb/s

21. IPstream - Benefits IPstream is a fast broadband service that has been proven to bring the NHS: Consistent 2 Mb/s download and 600 kb/s upload for Faster local applications performance Higher Main and Branch speed Ability to make the transmission of scanned documents more efficient Faster downloads for software downloads/patches Improved Internet browsing speed

22. IPStream Speed Upstream and Downstream speeds affected by 2 factors Line Rate negotiated by the DSL Equipment –Standards based –As the line gets noisier…bandwidth is reduced –Distance and Line Quality affect noise Throughput achieved End-to-End –Max Premium is given preferential treatment to Max within BT Wholesale –Residential throughput affected by congestion within the Service Provider Network. –N3SP and NHSCFH have control of this factor

23. Maximum Stable Rate (MSR) 10 day ‘settling’ period Router and Exchange equipment synchronise Variance in speed during this time Maximum Stable Rate determined by BT Dynamic Line Management Not an upper limit but a benchmark used within BT Wholesale

24. IPstream: VPNs and VoIP N3 VPNs –May need a router upgrade if Cisco1701 –Higher throughput requires more CPU for encryption –Prior to migration, VPN will be enabled over backup circuits Voice over IP –Currently not supported for business critical voice services –N3SP continuing to look at solutions

25. Quality of Service N3 Customer Router IPstream LAN N3 Central Aggregation Routers N3 Core Network N3 QoS Marking & Policing Preferred to Residential Full N3 QoS Model Application Flow QoS N3 Model Implemented on all services End to End marking will be maintained Not recognised across IPstream

26. Core infrastructure Two DSL aggregation PoPs Each with 622Mb/s central Direct DWDM connections to Internet Gateway Allows other broadband offerings and other suppliers to be connected in the future

27. Core Infrastructure Other BroadBand IPstream N3 Internet Gateway N3 Core N3 PoP DSL Aggregation Infrastructure Faraday N3 PoP Colindale N3 PoP DSL Aggregation Infrastructure DWDM Ring

28. Mass migration: Technical CAL by CAL migration No impact to firewall configuration 3 Stages –N3SP remote router preparation No interruption to service –Supplier migration to IPstream Max one hour downtime, backup service maintained –N3SP remote configuration update New SIN allocated No interruption to service (except VPN)

29. Main and Branch connections Main and Branch migrated independently N3SP re-build VPN configurations after migration –May incur downtime Optimisation of systems to minimise disruption

30. Questions?

31. Lunch

32. Agenda TimeSessionPresentationSpeaker 10:00RegistrationCoffeeAll 10:30Welcome and objectives of the dayNeil Jackson 10:40Migration in contextLen Chard 11:15New broadband product: IPstreamDean Smith 12:15LunchAll 13:00Migration strategyNeil Jackson 13:45N3 Broadband Migration Customer HandbookMartin Liversage 14:00CoffeeAll 14:15Order process and communications to expectMartin Liversage and Dan Devonald 14:45Q & ANeil Jackson 15:00CloseNeil Jackson

33. N3 Broadband Migration Neil Jackson N3SP Programme Manager

34. Broadband Migration 21CN? LLU? Mar ‘04 Original 7 year contract agreement Catalogue services provided on 3 years terms Now 3 years on service contract renewal DataStream IP Stream Allows customers access to new technology developments Allows NHSCFH to access best commercial terms & best value for NHS The future? Today’s migration - a stepping stone for future technology development

35. Scope - Connections Being Migrated All Datastream connections –For identified catalogue services –Mass migration Exclusions –Community of Interest Networks (CoINs) –Kingston-Upon-Hull

36. New Catalogue Services N3-2-52 IPstream primary + 128kb/s ISDN backup line N3-2-53 IPstream primary + 256kb/s ISDN backup lines N3-2-54 N3-2-56 2Mb/s Private Circuit primary + IPstream backup 10Mb/s Ethernet primary + IPstream backup

37. Catalogue Services N3-2-52 N3-2-1, N3-2-2, N3-2-10, N3-2-18, N3-2-19, N3-2-21, N3-2-22 N3-2-53 N3-2-11, N3-2-23, N3-3-1 N3-2-54 N3-2-56 N3-2-3, N3-2-4, N3-2-12, N3-2-13, N3-2-24, N3-2-25, N3-3-2 New service

38. Migration numbers Catalogue ServiceVolume N3-3-13 N3-2-21 N3-2-101860 N3-2-117136 N3-2-12661 N3-2-13629 N3-2-181 N3-2-19306 N3-2-2131 N3-2-2282 N3-2-23220 N3-2-2460 N3-2-2561

39. Datastream Catalogue Services No new Datastream orders will be delivered Immediate DSL requirements will be delivered with IPstream

40. Other services Non DSL services not in scope for mass migration

41. Mass Migration strategy Datastream connections –CAL by CAL –No impact to firewalls –Remote process –Re-use equipment (in most cases) –Seamless –Limited downtime

42. Special Considerations Bespoke Load Balanced Out of Limits

43. Mass Migration Implementation Migration Manager places IPstream order in N3 CRM N3SP email the Migration Manager to confirm the order has been received N3SP begin processing the order CAL by CAL N3SP email the Migration Manager to advise of the date of migration The migration to IPstream takes place – 3 stages 1.N3SP remote router preparation No interruption to service 2.Supplier migration to IPstream Max one hour downtime, backup service maintained 3.N3SP remote configuration updated New SIN allocated No interruption to service (except VPN)

44. Mass Migration Implementation Migration Manager places IPstream order in N3 CRM N3SP email the Migration Manager to confirm the order has been received N3SP begin processing the order CAL by CAL N3SP email the Migration Manager to advise of the date of migration The migration to IPstream takes place – 3 stages N3SP will email the Migration Manager to confirm the migration has been completed – returned SRC required

45. VPN migration strategy Migrated independently Remote reconfiguration work required

46. PC + DSL Strategy PC + DSL –Part of mass migration

47. Questions?

48. Customer Migration Handbook Martin Liversage N3SP Client Engagement Team

49. Migration Handbook

50. Roles explained Responsible for the Migration project Placing Orders on CRM Primary contact for day to day updates as required Migration Manager As above when required Deputy Migration Manager Responsible for cascading any Migration updates and messages to the wider PCT/ Trust community Communications Manager Please update the N3SP Helpdesk on 0800 085 0503 option 3 if these details change, they are how we will contact you about the migrations

51. Customer Migration Handbook Background Reasons for New Technology Which Services are included CoINs Kingston Upon Hull Self Funding Customers

52. Customer Migration Handbook Background Product Results of the trial Description and benefits What speeds can be expected IPstream and other N3 products Technology and infrastructure

53. Customer Migration Handbook Background Product Migration Strategy Funding policy Timescales How it will happen The impact of the change

54. Customer Migration Handbook Background Product Migration Strategy Step by step guide End to end process will be explained in detail after the break

55. Customer Migration Handbook Background Product Migration Strategy Step by step guide Communications Implementation timescales Project Updates How to contact N3SP

56. Customer Migration Handbook Background Product Migration Strategy Step by step guide Communications Letter Template

57. Coffee break…. Followed with Step by Step guide and demo of order process – live!

58. Step by step guide The Migration Manager attends an N3 Customer Migration Workshop The Migration Manager receives an email from N3SP directing them to the N3 Broadband Migration Customer Handbook and prompting them to log on to the N3 CRM The Migration Manager logs into the N3 CRM and for each site, choose one of the following options: Agree proposed service Cease current service Not responsible for this site N3SP email the Migration Manager to confirm the order has been received N3SP begin processing the order as per the Migration Strategy N3SP email the Migration Manager to advise of the date of migration The migration to IPstream takes place N3SP email the Migration Manager to confirm the migration has been completed The Migration Manager will be required to return a Service Readiness Certificate within 10 working days to confirm the service is working as expected

59. CRM – Decision required

60. CRM – Decision made

61. Questions?

62. Review and Close Neil Jackson N3SP Programme Manager

63. What we need you to do… Please make the decisions needed If some orders will be delayed; tell us If you have any queries or concerns – get in touch!

64. Migrations Process Incentive Balloon Trip Two prizes, each prize for two people - Bristol International Festival, Saturday August 9 th (southern-based workshop) - Northampton Festival, Friday 15 th August (northern-based workshops) Criteria Workshop attendees only will be eligible for the draw, although prize may be transferred All orders (as allocated by CRM) to be placed by the 31 st March 2008 Winners will be notified by 30 th April 2008 Decision of N3SP final * in the event of circumstances beyond N3SPs control, N3SP retain the right to offer a prize of alternative value

65. More information Website: www.n3.nhs.uk/broadbandmigrationwww.n3.nhs.uk/broadbandmigration N3SP Helpdesk 0800 085 0503 Option 3

66. The objectives of today were to: Provide details of the N3 broadband migration Present a product overview of IPstream Outline the network migration strategy Provide an opportunity for questions and answers Outline the customer order process Review

67. Thank you for your time today