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Building Relationships What are the most important relationships for you?... At your workplace? At your place of study? Outside your workplace? What.

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Presentation on theme: "Building Relationships What are the most important relationships for you?... At your workplace? At your place of study? Outside your workplace? What."— Presentation transcript:

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2 Building Relationships

3 What are the most important relationships for you?... At your workplace? At your place of study? Outside your workplace? What do you need to build good relationships?

4 Vocabulary How can you create positive relationships and negative relationships? Positive Negative

5 Vocabulary Positive Negative Break off Build up Cement Foster Cut off Develop Disrupt Encourage Establish Endanger Improve Jeopardize Maintain Strengthen Promote Restore Resume Damage Sour Undermine

6 Even when Im being confrontational, Im never personally involved, its just tactics! Being aggressive is a perfectly valid way of getting what you want! If youve got a good relationship, the negotiation is already half way to be successful! If Ive got a difficult negotiation ahead, the last thing I want is to socialize with these people! When people start criticizing, its difficult not to take it personally! I hate when people get aggressive in meetings. Its just not necessary! Agree or disagree?

7 Building Relationships Where is my order? I really need it! It was supposed to be here 2 days ago! I have absolutely no idea, but your call is very important for us

8 High-context and low-context cultures In a high-context culture, people understand a lot from the context. In other words, specific criticisms or problems are not spoken about. If you are accustomed to this kind of cultures, you can understand the message from the context, rather than from what is said. Another way of putting this is to say that the message is implicit, rather than explicit. In a high-context culture it this important to avoid any negativity. Harmony is maintained by smiling and even saying yes to something which we disagree with. Real sticking points in a negotiation are unlikely to be dealt in public. It is more likely that a concession will be offered in private. In this way, harmony is maintained and there is also no loss of face. In a low-context culture, people are far more explicit. Nothing is left to chance. The risk of miscomprehension is too great. Everything must be written down and clarified and, if possible, reinforced by a legal contract. Tolerance to negativity is therefore higher. People would prefer to say no rather than run the risk of being misunderstood. When these two cultures come into contact with each other in a tough negotiation, the western low=-context model often dominates. However, westerns need to be sensitive to the approach that will dominate when doing business in a high-context culture.

9 PHRASAL VERBS GET ON COUNT ON BUILD UP HOLD ON TO PUT OFF SOUND OUT LET DOWN SET UP DRAW UP CALL OFF Compile / write down Depend on / rely on Cancel Keep / maintain Have a friendly relationship Arrange Make bigger / stronger Disappoint Postpone / delay Find out opinions / intentions

10 Negotiating Making concessions We could offer you… We might consider… What would you say if we offer you… We might be able to… You have been waiting a long time to be served in a shop. Finally, when is your turn, the system goes down. You finally have a contract with a costumer to supply certain number of pieces. When they first order, the number is less than agreed Am I out? Because of bad economical situation, you have to let go a partner without full settlement Youve just received your credit cards balance sheet with a ghost charge for $1,500 Attaching conditions But we would want… … as long as … … on one condition… … provided that… Exerting pressure If you can… well have to look elsewhere… Im afraid well have to call it a day unless…


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