1. CHAPTER 8 & 9 MISCELLANEOUS BUSINESS SOCIAL CORRESPONDENCE EILEEN

2. BUSINESS SOCIAL CORRESPONDENCE Letters of praise and appreciation Letters of congratulations Letters of recommendation Letters of condolence Letters of invitation Letters of inquriy and request Letters of requesting appointment Letters of apologies Letters of thanks Booking tickets or a hotel room

3. LAYOUT OF BUSINESS LETTER ★ BLOCK STYLE ★ INDENTED STYLE ★ SIMPLIFIED STYLE

4. Master the first kind --------------- -------------- ------------ Date: --------------- -------------- ------------ Dear sirs, ------------------------------------------ -------------- ------------------------------------------ ---------------- Sincerely yours, ----------------------- ----------------------

5. Master the Second kind --------------- -------------- ------------ Date: --------------- -------------- ------------ Dear sirs, --------------------------------------- ------------------------------------------ -------------- --------------------------------------- ------------------------------------------ ---------------- Sincerely yours, ----------------------- ----------------------

6. LAYOUT OF BUSINESS LETTER SOME KEY POINTS ： 1. ADDRESS : number,name of house street road avenue(AVE.) village or town county city,state country

7. LAYOUT OF BUSINESS LETTER 2.SALUTION: ordinary men and women Mr. Babara Evans Mrs.June Smith (married women) Miss Nana Wang (unmarried women) Ms. Serena Liu (whose marital status is unknown)

8. LAYOUT OF BUSINESS LETTER 3.signature: Sincerely, Sincerely yours, Yours faithfully, Yours truly,

9. LAYOUT OF BUSINESS LETTER 4.Postcript:( 附加语） P.S. Your parcel has just arrived after my writing the above.Thank you. 5.Enclosure :( 附件） Enc. ： 1. Invoice #1003 2.Check #1230 Encl: 1. Invoice

10. LAYOUT OF ENVELOPE ★ BLOCK STYLE From Chang Wen 6 Xikang Road Shanghai China Mr.J.Robinson 241 Bancraft Way Berkeley Ca9470 U.S.A

11. LAYOUT OF ENVELOPE ★ Another style: From Chang Wen 6 Xikang Road Shanghai China

12. LAYOUT OF ENVELOPE Some Key Points: 1. 左下角：挂号 Registered 航空 Via Air Mail 密件 Secret 印刷品 Printed Matter

13. LAYOUT OF ENVELOPE ★ 托人转交的： From Chang Wen 6 Xikang Road Shanghai China Mr.J.Robinson C/O Mr Smith 241 Bancraft Way Berkeley Ca9470 U.S.A

14. LAYOUT OF ENVELOPE ★ 若系推荐信或证明信： From Chang Wen 6 Xikang Road Shanghai China To Whom it may concern

15. Letters of praise and appreciation Dear -----, I want you to know that --------------------------------- -------------------------------------------------------------------- You deserve to be proud of her. ---------------------- She is fortunate to have such a supportive family. Thank you for your contribution to her success at our company. sincerely yours, ----------------------

16. Letters of congratulations Opening: 1.I ’ m very glad/delighted/pleased to know/hear-------- 2. That ’ s great news about ---------------------------------- Congratulations for new year and Christmas: We send you and your family our best wishes for Christmas and a prosperous New Year. Congratulations for new position: I am sending you our warmest congratulations. Wish you every success in the managing affairs of the export division.

17. Letters of congratulations Congratulations for starting business: 1.With your brilliant background and long record of fine achievements, I’m sure the new company will be a great success and more prosperous day by day. My heartiest congratulations! Congratulations for birthday: Allow me to congratulate you with my all heart, upon your having reached your fiftieth birthday, and I wish you many happy returns of the anniversary. May you live a long and joyful life. The accompanying gift I send is a token of my sincere wishes for your success and happiness.

18. Letters of condolence: Dear ------, We have just learned with profound sorrow of the death of your mother, for whom I had the greatest admiration and regard. I know there is a little I can say to lessen your grief. please accept my deepest sympathy. (we send you our heartfelt sympathy.) ----------------------- -------------------

19. Exercise 1: Dear Mr. Smith, That’s great news about your new branch coffee shop “Old Horse” opening. With your brilliant background and long record of fine achievements, I’m sure the new shop will be a great success and more prosperous day by day. My heartiest congratulations! Yours sincerely, Eileen

20. Letters of recommendation Content: Introduce your relation One ’ s specific strengths attitude, personality, advantage,

21. Letters of recommendation One ’ s specific strengths: 1. He distinguishs himself for his diligence, accuracy, integrity. End: 1. I am sure you will have no regret in having her. 2. I cordially recommend him to any person----

22. Letters of Invitation Forms: Invitation to wedding, baby shower, birthday party golden wedding anniversary, presentation, reception dance Content: Name of the activity The detailed information of the activity Date, time, place, Character: Do not use abbreviations and contractions Dinner served,state seperated time

23. Patterns: 1. We would like to invite you to------ 2. We take great pleasure in inviting you to attend ---- 3. We request the honour/pleasure of your presence at a reception in celebration of------- 4.We look forward to seeing you------ 5.We are glad to secure a place for you.

24. Samples: Dear Mr. Smith, You are invited to attend a hike to the Great Wall on Friday. The coach will leave at 7:00. You and your family are welcome. We would feel honored if you can join us for the wonderful trip. Yours faithfully, Peter

25. Letters of Inquiry and Request Content : Who are you Inquriy and request on what Characters: Be brief Never use jargon

26. Samples: Dear Mr. Smith, I am writing to apply for membership in Education Association. I graduated from Fujian Normal University. I am a good teacher.If you are kind enough to admit me, I will do everything for the good of society and prove myself to be a worthy member. Hoping my case will receive your kind consideration. Yours faithfully, Peter

27. Exercise: Suppose you will go abroad next year, write a letter to the university you have chosen, applying for a further study.

28. I am writing to you about the possibility of further studies in the field of language leading to the master degree of arts at your institution. Would you please send me the necessary information and forms? I am 25, male, majoring in English. I received my arts bachelor in 2004. I do believe that the further study at your institution will make me benefit a lot. Thank you very much. Looking forward to hearing from you soon.

29. Letters of Requesting Appointment Content : Start with request State the reason of the request Suggest the place and time for the appointment and meeting Ask for confirmation

30. Letters of Requesting Appointment Start with request: I am writing to tell you that--------- Ask for confirmation: Will you kindly inform me directly if you are unable to keep this appointment and indicate an alternative date and time.

31. Booking tickets or a hotel room Booking tickets: time, from which city to which city, flight, airline company. 1. Will you please reserve a seat for me on the first available plane from Changsha to Shenzhen on or after 6 th,May. 2. We would like you to book a seat on Flight BA 9372, departing from Heathrow Airport, London, at 17:30, and arriving at New York Kennedy Airport at 20:05 local time. 3. Please confirm the booking as soon as payment is made.

32. Booking tickets Exercise 1: 农业代表团团长袁康先生预计于 5 月 6 日 或 7 日前往东京，在东京停留约两周后， 再前往旧金山。 请你为袁先生在 5 月 6 日以后最先从长沙 飞往东京的班机上预订一个座位，并将 票价及预订手续费开一张帐单寄给我， 我们会及时支付该款。

33. Booking tickets or a hotel room Dear sirs, Mr. Yuankang, Head of the Agricutural Delegation is due to arrive Toyo on May 6 th or 7 th and after spending about fourteen days will continue his journey to San Francisco. Will you please reserve a seat for him on the first available plane from Changsha to Tokyo on or after 6 th,May. Please send your account for the fare and reservation fee to me ? The amount due will be paid in good time.

34. Booking tickets or a hotel room Booking a hotel room Guest room condition, price and durations 1. I am grateful if you will reserve me a single room with bath room for nine nights from 4 th Sep, till 12 th sept. I prefer a room with a view of the sea if possible. double room / twin room single room / king room presidential suite / luxury suite 2. We would like you to confirm this booking by return. Please let me know the full cost, including V.A.T. V.A.T : value added tax

35. Booking a hotel room Exercise 1: 我们想订一个带浴室的单人间, 时间是从 9.21 — 10.2, 共 12 天. 客人名字是 ADAM LI. 房间要求是带有电话, 这是最基本的. 并且朝向公园. 我们公司的管理人员到巴黎的话, 通常都 是住在你们酒店. 希望确认我们的订房并 回复, 告知全部费用含增值税.

36. Booking a hotel room Exercise 1: I would like to book a single room with bath room from 21 st,Sep to 2 nd,Oct.for Adam LI for 12 nights. As you know our executives normally stay at your hotel when in Paris. We would like you to offer a room with a telephone extension. This is essential. We would like a room overlooking the park, if possible. We would like you to confirm this booking by return. Please let me know the full cost, including V.A.T. looking forward to hearing from you.

37. Letters of apologies Patterns:

38. Letters of apologies

39. Letters of thanks Patterns:

40. Letters of thanks

42. invitation card Invitation Card Visiting Card Greeting Card

43. invitation card

47. visiting card Name Position Address, phone Occupation

48. visiting card

52. greeting card